Authors -- Introduction: engagement : what is it and why do it? -- Step 1: Find something to improve : something that makes your job easier -- Step 2: Offer ideas on how to improve a process, product, or service and ask your co-workers for their help -- Step 3: Test your ideas -- Step 4:...

Preface -- Misconceptions -- Why and how do companies start doing continuous improvement (ci) activities? -- Where should we focus -- A brief history of lean -- Dynamic organizations -- The principles within lean -- Making problems obvious -- Solving problems -- Share -- Show -- What next? --...

Statistical process control (SPC) theory takes a negative view of adjustment of process settings, which is termed tampering. In contrast, quality and lean programmes actively encourage operators to acts of intervention and personal agency in the improvement of production outcomes. This creates a...

Die Fallstudien des Forschungsprojektes zeigen, dass ein erfolgreicher Einsatz des Initiativrechts nach § 92 a BetrVG durch die Betriebsräte stark mit einer beteiligungsorientierten Miteinbeziehung der Belegschaften als Arbeitsplatzexperten einhergeht. In gemeinsamen Diskussionen und...

Foreword / by Shann Ray Ferch -- Introduction -- What leaders need to hear -- Questions and uncertainties -- Great ideas and terrible ones -- Feedback and concerns -- The problem -- Leaders impede communication -- A leader's power suffocates -- People fear judgment -- Rejection leads to fatigue...