Dieser Band der Bad Orber Gespräche 2008 enthält die erweiterten Referate eines interdisziplinären Workshops zum Thema Qualitätssicherung und Patientennutzen. Vertreter der Ärztekammer, der Zahnärztekammer, der Kassenärztlichen Vereinigungen, der Krankenhausträger, der pharmazeutischen...

Die Servicequalität hat sich in den meisten Dienstleistungssektoren als der bedeutendste Erfolgs- und Wettbewerbsfaktor herausgestellt. Das Management der Servicequalität stellt sich dabei als eine weitgehend unerforschte und komplexe Gestaltungsaufgabe dar, besonders wenn mehrere...

Aufgrund des kontinuierlich steigenden Wettbewerbsdrucks, der nicht nur deutschlandweit, sondern weltweit in allen Branchen stark zunimmt, ist die Herstellung qualitativ hochwertiger und sicherer Lebensmittel heute zum integralen Bestandteil des unternehmerischen Handelns geworden. Jedoch ist...

Using the World Management Survey method, we map and analyse management quality in Swedish primary care centres. On average, private providers have higher management quality than public ones. We also find that centres with a high overall social deprivation among enrolled patients tend to have...

The article presents the results of the project regarding the development of the requirements to controllers’ professional competences. The aim of the empirical part of the study is to assess the current situation in Poland in this field. During the study, opinions of two expert groups are...

Over one million firms around the world have adopted a Quality Management System (QMS) that conforms to ISO 9001 certification in 2015 and recent figures show that certifications have rapidly increased in emerging economies. ISO 9001 is considered a signal of high quality for products or...

What is this thing called the theory of constraints? -- What is this thing called lean manufacturing? -- What is this thing called six sigma -- How to integrate lean, six sigma, and the theory of constraints -- A better way to measure a system's success -- Toc's distribution and replenish model...

Brick-by-brick : building the complex management systems model -- Complex management systems modeling of operational excellence -- Brick-by-brick : best environmental domains -- Brick-by-brick: stakeholder perspectives -- Brick-by-brick: enterprise mediating forces -- Brick-by-brick: enterprise...

AOP: acronym-o-phobia -- The real issue -- ISO what? -- Lean on me when you're not strong -- It's not always bad to bring work home with you -- One for all and all for one -- Friends at last -- Keep things rolling -- Letting off some steam -- Getting total leadership buy-in -- History repeats...

What is quality? -- The role of people in quality -- The role of monitoring and measuring in making quality decisions -- Business performance improvement -- Quality related legislation and regulation -- New product development -- Supply chain management -- Where do we go from here?

Establishing the quality standard -- Establishing a section to evaluate quality -- Establishing inspection standards -- Selection of inspection methods -- Investigation of the current condition of quality -- Technical terms used in quality control -- Probability and statistical inference --...