The article presents the results of the project regarding the development of the requirements to controllers’ professional competences. The aim of the empirical part of the study is to assess the current situation in Poland in this field. During the study, opinions of two expert groups are...

Using the World Management Survey method, we map and analyse management quality in Swedish primary care centres. On average, private providers have higher management quality than public ones. We also find that centres with a high overall social deprivation among enrolled patients tend to have...

Over one million firms around the world have adopted a Quality Management System (QMS) that conforms to ISO 9001 certification in 2015 and recent figures show that certifications have rapidly increased in emerging economies. ISO 9001 is considered a signal of high quality for products or...

Innovation plays a critical role in predicting the long-term survival of organizations, determining an organization's success and sustaining its global competitiveness, especially in an environment where technologies, competitive position and customer demands can change almost overnight, and...

One of the most strategic and the most significant decisions in supply chain management is reconfiguration of the structure and design of the supply chain network. In this paper, a closed loop supply chain network design model is presented to select the best tactical and strategic decision...

SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management

Mit der Marktnahen Produktentwicklung soll die technologische Leistungsfähigkeit eines Unternehmens so in die Neuproduktentwicklung eingebunden werden, dass Bedürfnisse der Kunden bestmöglich befriedigt werden. Auf diese Weise sollen geforderte und realisierte Produkteigenschaften...

Rohwaren werden in den Ketten der Agrar- und Ernährungswirtschaft international beschafft. Mangelhafte Transparenz innerhalb der Wertschöpfungskette ist kennzeichnend für die Beschaffungssituation, mit der viele Unternehmen konfrontiert sind. Oft besteht nur wenig Vertrauen in...

Daten sind die strategische Ressource des 21. Jahrhunderts. Es findet kein Geschäftsprozess, keine Kommunikation zwischen Geschäftspartnern, keine Wertschöpfung statt, ohne dass die involvierten Personen, Maschinen und IT-Systeme Daten nutzen, erzeugen oder verändern. Trends wie die...

Operations management scholarship has focused on reference-group adoption positively influencing focal-facility adoption; i.e., positive imitation parameters manifest due to the presence of mimicry and contagion. We instead argue that the incentive to adopt a quality-management system can be...

"Millions of Americans are taking prescription drugs made in China and don't know it-- and pharmaceutical companies are not eager to tell them. This probing book examines the implications for the quality and availability of vital medicines for consumers." - Provided by publisher

I'd like to teach the world to think : mind genomics, big mind & encouraging youth / Howard -- Employee retention : important factors to be considered by human resource professionals while creating retention -- People need people : a study of instrument firo-b -- Applicability of six sigma in...

Introduction -- Introducing system management -- Systems, processes, and projects : and their role in managing work -- Starting your system map -- Defining principal activity groups -- Defining influencing factors -- Defining metrics and indicators for your system map -- Application of the...

Total quality management; evolution, models and frameworks -- TQM and design -- TQM and organisation -- TQM and purchasing and supply management -- Statistical process control -- The six sigma approach -- TQM and advanced manufacturing technology and systems -- TQM and the customer -- Toolkit...

Introduction -- The power of the culture -- Values, behavior and corporate culture -- Principles & foundational truths -- The Shingo model -- Respect every individual -- Lead with humility -- Seek perfection -- Assure quality at the source -- Flow value to customers -- Embrace scientific...

A. introduction -- What is quality? -- Quality and strategy -- Quality culture -- Quality and customers -- Quality and organization objectives -- Quality objectives -- The role of departments -- The role of the quality department -- Quality and its relationship with other departments -- Quality...

Using lean tools to assess and improve lighting conditions on an university campus -- Accessing quality in the online course design process using lean six sigma principles -- Implementation of Dell's just-in-time model in West Africa -- Reducing hospital costs by reducing supply waste -- Lean...