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Year of publication
Subject
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Chatbot 198 Künstliche Intelligenz 127 Artificial intelligence 124 Consumer behaviour 66 Konsumentenverhalten 66 chatbot 58 Beziehungsmarketing 52 Relationship marketing 52 Customer service 33 Kundenservice 32 ChatGPT 27 artificial intelligence 27 Customer satisfaction 24 Kundenzufriedenheit 24 Dienstleistungsqualität 19 Service quality 19 Innovation adoption 18 Innovationsakzeptanz 17 Digitalisierung 13 Digitization 13 Online retailing 13 Online-Handel 13 Anthropomorphism 12 Emotion 11 Confidence 10 Conversational agent 10 E-commerce 10 Electronic Commerce 10 Vertrauen 10 Experiment 9 Internet marketing 9 Online-Marketing 9 anthropomorphism 9 customer service 9 AI 8 Artificial Intelligence 8 Beschwerdemanagement 8 Complaint management 8 Language 8 Roboter 8
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Online availability
All
Undetermined 149 Free 87 CC license 16
Type of publication
All
Article 205 Book / Working Paper 53
Type of publication (narrower categories)
All
Article in journal 157 Aufsatz in Zeitschrift 157 Aufsatz im Buch 22 Book section 22 Article 21 Graue Literatur 15 Non-commercial literature 15 Working Paper 13 Arbeitspapier 12 Aufsatzsammlung 7 Hochschulschrift 6 research-article 5 Forschungsbericht 4 Conference paper 2 Konferenzbeitrag 2 Research Report 2 Conference Paper 1 Lehrbuch 1
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Language
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English 221 German 38
Author
All
Meub, Lukas 5 Proeger, Till 5 Gnewuch, Ulrich 4 Alhusen, Harm <Jr.> 3 Hacker, Bernd 3 Hoyer, Wayne D. 3 Koschate-Fischer, Nicole 3 Kreutzer, Ralf T. 3 Maiberger, Tobias 3 Morana, Stefan 3 Mädche, Alexander 3 Pizzi, Gabriele 3 Rajaobelina, Lova 3 Reuter-Oppermann, Melanie 3 Ricard, Line 3 Schindler, David 3 Abdul Hafaz Ngah 2 Adam, Martin 2 Alhusen, Harm 2 Amrik Singh 2 Arcand, Manon 2 Archer, Norman P. 2 Auruškevičienė, Viltė 2 Ben Dahmane Mouelhi, Norchène 2 Benlian, Alexander 2 Benner, Dennis 2 Bolos, Marcel Ioan 2 Cardoso, Paulo Ribeiro 2 Chaouali, Walid 2 Crisan, Mihai-Ioan 2 Dathe, Tracy 2 Demirkol, Murat 2 Dennis, Alan 2 Deriabina, Oksana 2 Dossena, Gian Luca 2 Fabarius, Wolfhart 2 Freidank, Jan 2 Gherai, Dana Simona 2 González, Nuno Afonso 2 Gutzmann, Jan Christoph 2
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Institution
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National Bureau of Economic Research 5 Springer Fachmedien Wiesbaden 3 Verlag Dr. Kovač 2 Verlag Franz Vahlen 2 Erich Schmidt Verlag 1 Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart> 1 Mitsubishi Chemical Corporation <Tokio> 1 Shaker Verlag 1 Springer Gabler <Firma> 1 Technische Universität Bergakademie Freiberg 1 UVK Verlagsgesellschaft mbH 1 Uni-Taschenbücher GmbH 1 Universität Potsdam 1 Weltwirtschaftsforum 1
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Published in...
All
Journal of business research : JBR 7 Journal of retailing and consumer services 5 NBER working paper series 5 Psychology & marketing 5 ifh Forschungsbericht 5 HMD : Praxis der Wirtschaftsinformatik 4 Journal of the Academy of Marketing Science 4 essentials 4 Business horizons 3 Electronic Markets 3 HMD Praxis der Wirtschaftsinformatik 3 Information Systems Frontiers 3 Information systems research : ISR 3 International journal of consumer studies 3 International journal of contemporary hospitality management 3 Journal of financial services marketing 3 Journal of internet commerce 3 Journal of management information systems : JMIS 3 Journal of travel research : a quarterly publication of the Travel and Tourism Research Association 3 Premier reference source 3 Springer eBook Collection 3 Transfer : Zeitschrift für Kommunikation und Markenmanagement 3 AI innovations in service and tourism marketing 2 Advances in marketing, customer relationship management, and e-services (AMCRMES) book series 2 Amfiteatru economic : an economic and business research periodical 2 Artificial intelligence enabled management : an emerging economy perspective 2 Business & Information Systems Engineering 2 Business & information systems engineering 2 Electronic commerce research 2 European journal of marketing 2 European research studies journal : ERSJ 2 Future business journal 2 Information & management : the international journal of information systems applications 2 International journal of bank marketing 2 International journal of hospitality management 2 Italian journal of marketing : ITJM 2 Journal of consumer behaviour 2 Journal of decision systems 2 Journal of digital banking 2 Leveraging AI and emotional intelligence in contemporary business organizations 2
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Source
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ECONIS (ZBW) 228 EconStor 25 Other ZBW resources 5
Showing 1 - 50 of 252
 
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Building trust in financial robo-advisory and overcoming ethical challenges
Zarifis, Alex; Nunes, Manuel - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015651193
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Use of online shop chatbots : how trust in seller moderates brand preference and purchase intention
Illescas-Manzano, María; Martínez-Puertas, Sergio; … - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015117944
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Quality, safety, and disparities of AI chatbots in managing chronic diseases : experimental evidence
Si, Yafei; Meng, Yurun; Chen, Xi; An, Ruopeng; Mao, Limin; … - 2025
The rapid development of AI solutions reveals opportunities to address the underdiagnosis and poor management of chronic conditions in developing settings. Using the method of simulated patients and experimental designs, we evaluate the quality, safety, and disparity of medical consultation with...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015444542
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The personality profile of early generative AI adopters : a big five perspective
Kovbasiuk, Anna; Triantoro, Tamilla; Przegalińska, … - 2025
This pilot study aimed to evaluate the impact of the big five personality traits on user engagement with chatbots at the early stages of artificial intelligence (AI) adoption.The pilot study involved 62 participants segmented into two groups to measure variables including engagement duration,...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015526404
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Will AI-enabled conversational agents acting as digital employees enhance employee job identity?
Wang, Wenting; Hackett, Rick D.; Archer, Norman P.; Xu, … - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015432528
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The moderating role of personalized recommendations in the trust-satisfaction-loyalty relationship : an empirical study of AI-driven e-commerce
Hassan, Noha; Abdelraouf, Mohamed; El-Shihy, Dina - 2025
Purpose This study investigates the effects of trust, satisfaction, and loyalty on AI‑driven e‑commerce, with a particular focus on how personalized recommendations moderate these relationships. It aims to explore how personalized AI features reshape consumer perceptions and decision-making....
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015614155
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Anthropomorphism in artificial intelligence : a game-changer for brand marketing
Gomes, Sofia; Lopes, João M.; Nogueira, Elisabete - 2025
The expansion of brands adopting artificial intelligence services with human characteristics, such as chatbots, has revolutionized digital marketing strategies, transforming how companies reach and engage customers. This technological innovation is reshaping digital interactions between...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015614504
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From cafés to clinics : consumer attitudes toward human-like and machine-like service robot failures
Merdin-Uygur, Ezgi; Ozturkcan, Selcen - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015434893
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Design und Evaluation eines Virtual Learning Companions
Rinn, Heidi; Khosrawi-Rad, Bijan; Hiske, Patrick; … - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015482639
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ChatGPT for trip planning : the effect of narrowing down options
Shin, Seunghun; Kim, Jungkeun; Lee, Eunji; Yhee, Yerin; … - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015590883
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Exploring the potential of chatbots in extending tourists' sustainable travel practices
Majid, Gilang Maulana; Tussyadiah, Iis; Kim, Yoo Ri - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015593135
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Value cocreation and codestruction in artificial intelligence-enabled service interactions : literature review and research agenda
Coelho, Elainy Cristina da Silva; Farias, Josivania Silva - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638790
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Minerva Potenziale und Produktvision
Gutzmann, Jan Christoph; Dossena, Gian Luca; Weber, Verena - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015196730
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The chatbot artificial intelligence as the alternative customer services strategic to improve the customer relationship management in real-time responses
Sofiyah, Fivi Rahmatus; Dilham, Ami; Hutagalung, Arif Qaedi - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015063309
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Consumer reactions to chatbot versus human service : an investigation in the role of outcome valence and perceived empathy
Markovitch, Dmitri G.; Stough, Rusty A.; Huang, Dongling - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015099012
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Revealing the influence of AI and its interfaces on job candidates' honest and deceptive impression management in asynchronous video interviews
Suen, Hung-Yue; Hung, Kuo-En - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015076342
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Would I lie to you? : how interaction with chatbots induces dishonesty
Biener, Christian; Waeber, Aline - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015078032
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Designing behavior change support systems targeting blood donation behavior
Müller, Helena M.; Reuter-Oppermann, Melanie - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014582604
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Don't expect juniors to teach senior professionals to use generative AI : emerging technology risks and novice AI risk mitigation tactics
Kellogg, Katherine C.; Lifshitz, Hila; Randazzo, Steven; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014556598
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ChatGPT in der beruflichen Bildung des Handwerks : Anwendungsfelder, Prompts, Chancen und Risiken
Proeger, Till; Alhusen, Harm <Jr.>; Meub, Lukas - 2024
Die Nutzung von künstlicher Intelligenz (KI) nimmt auch in der Handwerksorganisation – insbesondere im Zuge der schnellen Durchsetzung generativer KI in der Gesellschaft – deutlich zu, wodurch sich viele Anwendungsfelder zeigen, in denen Effizienz und Effektivität der Leistungserbringung...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015055210
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How speaking versus writing to conversational agents shapes consumers' choice and choice satisfaction
Schindler, David; Maiberger, Tobias; Koschate-Fischer, … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015047915
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Tourist acceptance of ChatGPT in travel services : the mediating role of parasocial interaction
Xu, Han; Law, Rob; Lovett, Jon; Luo, Jian Ming; Liu, Lu - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015049485
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Morality and modeling of intention to use Chatgpt technology
Urdan, André Torres; Marson, Celise - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014548334
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Purchase intentions in a chatbot environment : an examination of the effects of customer experience
Puertas, Sergio Martínez; Manzano, María Dolores Illescas - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014521311
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More than a bot? : the impact of disclosing human involvement on customer interactions with hybrid service agents
Gnewuch, Ulrich; Morana, Stefan; Hinz, Oliver; Kellner, Ralf - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015192713
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Comparing advice on climate policy between academic experts and ChatGPT
Salekpay, Foroogh; Bergh, Jeroen C. J. M. van den; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015163414
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Navigating change : a qualitative exploration of chatbot adoption in recruitment
Rukadikar, Aaradhana; Khandelwal, Komal - 2024
The human element in HR is challenging to replace. Although technology integration promises efficiency improvements, it also raises concerns about how it may affect employee engagement, interpersonal connections, and organisational culture. This study aims to shed insight into the complex...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015426851
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Lower than expected but still willing to use : user acceptance toward current intelligent conversational agents
Sohail, Maarif; Wang, Fang; Archer, Norman P.; Wang, Wenting - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015432432
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AI chatbots : fast tracking sustainability report analysis for enhanced decision making
Bolos, Marcel Ioan; Rusu, Stefan; Sabau-Popa, Claudia Diana - 2024
This paper explores the integration of artificial intelligence (AI) in businesses, focusing on the utility of chatbots for sustainability report analysis. Using ChatGPT technology via the Chat-based platform, we developed a personalised chatbot to extract data from sustainability reports, with...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015402820
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Determinants of using AI-based chatbots for knowledge sharing : evidence from PLS-SEM and fuzzy sets (fsQCA)
Al-Emran, Mostafa; AlQudah, Adi Ahmad; Ghazanfar Ali Abbasi - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015408045
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ChatGPT in der Betriebsberatung des Handwerks : Anwendungsfelder, Prozesse, Prompts
Proeger, Till; Meub, Lukas; Alhusen, Harm <Jr.> - 2024
Die Überlegungen zum Einsatz von künstlicher Intelligenz (KI) in der Handwerksorganisation nehmen mit der Verbreitung praktischer Anwendungen zu. Dabei erfolgt eine schrittweise Konkretisierung von KI-Lösungen für die verschiedenen Aufgabenbereiche der Handwerksorganisation. Eine vielfältig...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014529517
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Asking GPT for the ordinary meaning of statutory terms
Engel, Christoph; McAdams, Richard H. - 2024
We report on our test of the Large Language Model (LLM) ChatGPT (GPT) as a tool for generating evidence of the ordinary meaning of statutory terms, We explain why the most useful evidence for interpretation involves a distribution of replies rather than only what GPT regards as the single "best"...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014634455
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Bots on social media : the past, present and future
Rossi, Sippo - 2024 - First edition
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014553234
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ChatGPT in der beruflichen Bildung des Handwerks: Anwendungsfelder, Prompts, Chancen und Risiken
Proeger, Till; Alhusen, Harm; Meub, Lukas - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015057786
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Designing Behavior Change Support Systems Targeting Blood Donation Behavior
Müller, Helena M.; Reuter-Oppermann, Melanie - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015376536
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Minerva Potenziale und Produktvision
Gutzmann, Jan Christoph; Dossena, Gian Luca; Weber, Verena - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015395256
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AI chatbots: Fast tracking sustainability report analysis for enhanced decision making
Bolos, Marcel Ioan; Rusu, Stefan; Sabau-Popa, Claudia Diana - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015415995
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Optimising content-based online marketing strategies through generative AI: Insights, algorithms, and future perspectives
Deriabina, Oksana; Hofmann-Stölting, Christina; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015581836
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ChatGPT in der Betriebsberatung des Handwerks: Anwendungsfelder, Prozesse, Prompts
Proeger, Till; Meub, Lukas; Alhusen, Harm - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014531817
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Navigating change: a qualitative exploration of chatbot adoption in recruitment
Rukadikar, Aaradhana; Khandelwal, Komal - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015457281
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Optimising content-based online marketing strategies through generative AI : insights, algorithms, and future perspectives
Deriabina, Oksana; Hofmann-Stölting, Christina; … - 2024
In the past, many marketers did not pay much attention to AI, even though it has been used to address target groups, for product recommendations and optimise campaigns. However, since ChatGPT's introduction by OpenAI in November 2022, there's been a surge in interest in generative AI across the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015577647
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Chatbot to support the customer service process
Smutek, Tomasz; Marczuk, Marcin; Jarmuł, Michał; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014543787
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Prompt-Design
Kreutzer, Ralf T. - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015634949
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Chatmacro : evaluating inflation forecasts of generative AI
Alam, M. Jahangir; Boyle, Shane; Li, Huiyu; Sekhposyan, … - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015618016
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Banking on bots : examining user satisfaction and continuance intention of chatbots using multi-group analysis and necessary condition analysis
Saklani, Sushant; Kala, Devkant - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015651912
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Biases and heuristics in chatbot enabled everyday fashion rental in the UK
Beech, Rebecca; Ritch, Elaine L.; Anderson, Craig; Ali, … - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653843
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Emergence of ChatGPT and changes of marketing : early study of internet buzz on ChatGPT
Lee, Won-Jun - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015211565
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chatClimate: grounding conversational AI in climate science
Vaghefi, Saeid Ashraf; Wang, Qian; Muccione, Veruska; … - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014482948
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Should your chatbot joke? : driving conversion through the humour of a chatbot greeting
Lekaviciute, Vaida; Auruškevičienė, Viltė; Reardon, … - 2023
Despite the increasing number of companies employing chatbots for tasks that previously needed human involvement, researchers and managers are only now beginning to examine chatbots in customer-brand relationship-building efforts. Not much is known, however, about how managers could modify their...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014534753
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ChatGPT for e-tourism : a technological perspective
Mich, Luisa; Garigliano, Roberto - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014315816
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