EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject_exact:"Customers"
Narrow search

Narrow search

Year of publication
Subject
All
Customers 1,117 Kunden 515 Kunde 498 Relationship marketing 324 Beziehungsmarketing 309 Consumer behaviour 209 Konsumentenverhalten 183 Deutschland 170 customers 163 Theorie 148 Germany 147 Theory 146 Bank 130 Marketing 129 Customer satisfaction 103 Unternehmen 92 Innovation 75 Kundenzufriedenheit 73 Lieferantenmanagement 67 Supplier relationship management 67 Service quality 62 Kundenorientierung 56 Kundenmanagement 53 Integration 52 Suppliers 51 Dienstleistung 49 Dienstleistungsqualität 48 Innovationsmanagement 46 Customer integration 43 Kundenintegration 43 Beziehungsmanagement 40 Innovation management 40 Marketing management 40 Customer service 39 Marketingmanagement 39 USA 39 Beschwerde 37 Financial services 37 Produktentwicklung 37 Vertrauen 36
more ... less ...
Online availability
All
Undetermined 790 Free 170 CC license 14
Type of publication
All
Article 997 Book / Working Paper 755 Journal 6 Other 2
Subcategories
All
Article in journal 863 Book section 125 Working paper 69 Review 30 Case study 23 Guidebook 18 Proceedings 16 Statistics 5 Textbook 5 Government document 4 Handbook 2 Introduction 1
more ... less ...
Language
All
English 1,022 German 602 Undetermined 127 Spanish 3 French 2 Lithuanian 2 Russian 2 Polish 1 Portuguese 1 Swedish 1 Vietnamese 1
more ... less ...
Author
All
Stauss, Bernd 14 Pérez, Andrea 9 Seidel, Wolfgang 8 Stahl, Konrad 7 Strausz, Roland 7 Krämer, Marius-Florentin 6 Schmidt, Klaus M. 6 Spann, Martin 6 Stich, Lucas 6 Bittner, Gerhard 5 Bruhn, Manfred 5 Edvardsson, Bo 5 Jovanovic, Boyan 5 Müller-Martini, Markus 5 Prat, Julien 5 Reichwald, Ralf 5 Rodríguez del Bosque, Ignacio A. 5 Schneider, Udo 5 Schwarz, Elke 5 Bartl, Michael 4 Bauer, Hans H. 4 Becker, Ralf 4 Büttgen, Marion 4 Dietz, Janis 4 Fitjar, Rune Dahl 4 Golec, Joseph 4 Grönroos, Christian 4 Gupta, Neeraj J. 4 Harris, Lloyd C. 4 Herstatt, Cornelius 4 Johnston, Robert 4 Kettl-Römer, Barbara 4 Kluckert, Manuel 4 Kraigher-Krainer, Jörg 4 Muthers, Helmut 4 Obermüller, Manfred 4 Rath, Verena 4 Rodríguez del Bosque, Ignacio 4 Tomczak, Torsten 4 Wittko, Ole 4
more ... less ...
Institution
All
Springer Fachmedien Wiesbaden 22 National Bureau of Economic Research 6 USA / Bureau of the Census 4 Verlag Dr. Kovač 4 eSocialSciences 4 Books on Demand GmbH <Norderstedt> 3 Nomos Verlagsgesellschaft 3 Haufe-Lexware GmbH & Co. KG 2 National Consumer Council 2 Rostocker Bankentag <8, 2002, Rostock> 2 UVK Verlagsgesellschaft mbH 2 Vytautas Magnus University 2 Afurika Chiiki Kenkyū Sentā <Kyōto> 1 Axel Springer AG / Marketing Anzeigen 1 Brandenburgische Technische Universität Cottbus-Senftenberg 1 BusinessVillage GmbH 1 C.E.P.R. Discussion Papers 1 Center for Service Excellence 1 Centre for Research into Industry, Enterprise, Finance and the Firm (CRIEFF), University of St. Andrews 1 DATEV eG 1 Deutscher Sparkassen Verlag GmbH 1 Deutschland / Bundeswehr / Universität Hamburg 1 Düsseldorf / Amt für Informationstechnik und Organisationsentwicklung 1 Edward Elgar Publishing 1 Eric Cuvillier <Firma> 1 Erich Schmidt Verlag 1 Ernst-Moritz-Arndt-Universität Greifswald / Rechts- und Staatswissenschaftliche Fakultät 1 Eugen-Gutmann-Gesellschaft / Geschäftsstelle <Frankfurt, Main> 1 Europa-Universität Viadrina Frankfurt (Oder) 1 Fachhochschule Salzburg / Studiengang Betriebswirtschaft 1 Federal Reserve Bank of Chicago 1 Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen 1 Frankfurter Allgemeine Buch 1 Franz Steiner Verlag 1 Freie Universität Berlin / Institut für Bank- und Finanzwirtschaft 1 Friedrich-Ebert-Stiftung / Abteilung Wirtschafts- und Sozialpolitik 1 Friedrich-Schiller-Universität Jena 1 Fördergesellschaft Marketing an der Universität Augsburg 1 Gemeinwohl-Ökonomie Baden-Württemberg e.V. 1 Gottfried Wilhelm Leibniz Universität Hannover 1
more ... less ...
Published in...
All
SpringerLink / Bücher 61 Journal of Services Marketing 36 International Journal of Bank Marketing 33 Strategic Direction 24 European Journal of Marketing 23 International Journal of Operations & Production Management 23 Journal of Business & Industrial Marketing 21 The TQM Magazine 21 Europäische Hochschulschriften / 5 19 Management Decision 17 Marketing Intelligence & Planning 17 Journal of Consumer Marketing 16 International Journal of Quality & Reliability Management 14 Gabler Edition Wissenschaft 13 Research 12 International Journal of Contemporary Hospitality Management 10 Journal of Product & Brand Management 10 International Journal of Retail & Distribution Management 9 Springer eBook Collection 9 Journal of Business Strategy 8 The international journal of bank marketing : IJBM 8 Industrial Management & Data Systems 7 Journal of business research : JBR 7 Springer eBook Collection / Business and Economics 7 Betriebswirtschaftslehre für Technologie und Innovation 6 Gabler Research 6 International Journal of Physical Distribution & Logistics Management 6 NBER working paper series 6 Schriften zum europäischen Management 6 Schriftenreihe Schwerpunkt Marketing 6 Applied Marketing Science / Angewandte Marketingforschung 5 Human Resource Management International Digest 5 Industrial and Commercial Training 5 Journal of Management Development 5 Journal of Service Management 5 Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung 5 Ovidius University Annals, Economic Sciences Series 5 Social Responsibility Journal 5 Strategy & Leadership 5 Supply Chain Management: An International Journal 5
more ... less ...
Source
All
ECONIS (ZBW) 1,015 Other ZBW resources 447 USB Cologne (EcoSocSci) 185 RePEc 87 BASE 14 EconStor 12
Showing 1 - 50 of 1,515
 
Cover Image
Traceability model in an agri-food chain : application of structural equations
Sablón Cossío, Neyfe; Rodríguez Rudi, Giselle; … - 2026
Background: Given the disruption of the global market, technological factors are impacting food supply chains (FSCs). As a result, traceability is emerging as a potential solution for faster and more secure decision-making within FSCs. Methods: This research aims to define a traceability model...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015666883
Saved in:
Cover Image
Stakeholder and customer engagement in circular economy ecosystems : a systematic literature review and research agenda
Tabas, Abdollah Mohammadparst; Rehman, Mohsin Abdur; … - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015357267
Saved in:
Cover Image
Partizipative Produktentwicklung in der Modeindustrie : Methoden, Vorgehensmodelle und ihre Anwendung am Beispiel smarter Outdoorbekleidung
Tihon, Laura - 2025 - 1. Auflage
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015418363
Saved in:
Cover Image
"Class of Customer" question from the US Economic Census
Asturias, Jose; Garcia-Santana, Manuel - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015557401
Saved in:
Cover Image
Stakeholder orientation and accounting conservatism : evidence from state-level constituency statutes
Radhakrishnan, Suresh; Wang, Ke; Wang, Zheng - 2025
We find that the staggered adoption of state-level constituency statutes leads to a significant decrease in accounting conservatism. Constituency statutes allow directors to consider stakeholder interests when making business decisions, thereby increasing firms’ stakeholder orientation. As...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015414007
Saved in:
Cover Image
Financial transparency of private firms : evidence from a randomized field experiment
Gassen, Joachim; Muhn, Maximilian - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015397765
Saved in:
Cover Image
Providing an innovative model for social customer relationship management: Meta synthesis approach
Rostamzadeh, Reza; Bakhnoo, Mohammad; Strielkowski, Wadim; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015460902
Saved in:
Cover Image
The impact of digitalization on customer knowledge management
Camară, Andreea Bianca - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014584021
Saved in:
Cover Image
Providing an innovative model for social customer relationship management : meta synthesis approach
Rostamzadeh, Reza; Bakhnoo, Mohammad; Strielkowski, Wadim; … - 2024
Social Customer Relationship Management (SCRM) has revolutionized the interaction between companies and customers, creating new opportunities and challenges for both parties. This study aims to present an innovative model for identifying the dimensions and components of SCRM. The data were...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015073951
Saved in:
Cover Image
Strompreise für Industrie und Gewerbekunden in Europa
Köppl-Turyna, Monika - 2024
Die Policy Note analysiert und vergleicht Elektrizitätspreise für gewerbliche und industrielle Kunden in Europa seit 2007. Historisch betrachtet zählten die Nettopreise für gewerbliche und industrielle Kunden in Österreich zu den niedrigeren in Europa. Jedoch änderte sich diese Situation...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014536075
Saved in:
Cover Image
How the digital business ecosystem affects stakeholder satisfaction : its impact on business performance
Fernández-Portillo, Antonio; Ramos-Vecino, Nuria; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015135709
Saved in:
Cover Image
Role of reverse logistics in the circular economy : perspective of End Consumer Behaviour
Milichovský, František - 2024
Purpose of the article: The current problem on customers' side is the problem of waste generated after purchasing. The purchasing process provides a huge amount of waste, especially due to various kinds of packaging (boxes, bags, sacks) in paper and plastic form. The purpose of the paper is to...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015334426
Saved in:
Cover Image
Customers, markets, and five archetypical value creation logics : a review of demand-side research in strategic management
Schmidt, Jens; Priem, Richard; Zanella, Paola - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014578609
Saved in:
Cover Image
How do fire departments engage the public? : evidence from fire department social media accounts in the United States
Wells, Dominic D.; Kitzler II, Todd Allen; Kimberly, Anna - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015625263
Saved in:
Cover Image
Corporate endorsement of controversial nationalist movement : influences of divergent customers and consequences
Yue, Lori Qingyuan; Zheng, Jiexin; Mao, Kaixian; Yang, … - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638560
Saved in:
Cover Image
Emerging managerial issues in adoption of quick commerce among youngsters in India using extended UTAUT2 framework : transformative trends in retail
Krishnan, Ravishankar; Kandasamy, Logasakthi; Perumal, … - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015651905
Saved in:
Cover Image
Customer Overlap and Diversion Ratios
Einav, Liran; Guido, Mariana D.; Klenow, Peter J. - 2026
We define the concept of customer overlap of product j with product k as the share of j's customers who buy k. We then argue that, in appropriate contexts, customer overlaps are an excellent proxy for diversion ratios, a useful and popular way to summarize competition between sellers of...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015593767
Saved in:
Cover Image
A sustainable business profit through customers and its impacts on three key business domains: Technology, innovation, and service (TIS)
Lulaj, Enkeleda - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015558202
Saved in:
Show one more version 1
Cover Image
A sustainable business profit through customers and its impacts on three key business domains : technology, innovation, and service (TIS)
Lulaj, Enkeleda - 2023
Article
Cover Image
Distribution channels for organic food in the Republic of Serbia
Stanković, Tamara; Andjelković, Aleksandra; … - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015590520
Saved in:
Cover Image
Toward developing a national customer satisfaction index in Jordan
Zeglat, Dia; Mukattash, Ibrahim - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015098901
Saved in:
Cover Image
Repair service convenience in a circular economy : a multi-stakeholder perspective
Güsser-Fachbach, Ines; Lechner, Gernot; Ramos, Tomás B.; … - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014248455
Saved in:
Cover Image
Evolución del marketing y perspectiva de universitarios acerca de prácticas actuales
Cerino Pérez, Jaquelin; Hernández Romero, Gladys - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014512274
Saved in:
Cover Image
Toward developing a national customer satisfaction index in Jordan
Zeglat, Dia; Mukattash, Ibrahim - 2023
Purpose: This research aims to develop a national index to measure customer satisfaction in Jordan. Based on householders' perspectives and assessments, this index will form a national measurement of customer satisfaction with goods and services offered in Jordan. Design/methodology/approach: T...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014304540
Saved in:
Cover Image
Overcoming the ability-willingness paradox in small family firms’ collaborations
Günther, Christina; Belitski, Maksim; Rejeb, Nada - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014381625
Saved in:
Cover Image
Distribution channels for organic food in the Republic of Serbia
Stanković, Tamara; Andjelković, Aleksandra; … - 2023
Continuous organic production growth in the Republic of Serbia poses the issue of the existence of adequate distribution channels for these products, as they require specific storage and distribution requirements. In addition, the development of organic food production and demand for these...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014372833
Saved in:
Cover Image
Revisiting the effects of tourism and hospitality servicescapes on customers : a complexity approach
Gounaris, Spiros; Chatzipanagiotou, Kalliopi; … - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015334463
Saved in:
Cover Image
Does a customer focus influence firms' climate-change reporting decisions? : the role of market-driven corporate culture
Bose, Sudipta; Cahan, Steven F.; Dhole, Sandip; Mishra, … - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015470281
Saved in:
Cover Image
Optimal information design of online marketplaces with return rights
Wangenheim, Jonas von - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015454021
Saved in:
Cover Image
Factors affecting impulse buying behaviour of online shopping customers in Punjab
Pathania, Amanpreet - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015459612
Saved in:
Cover Image
The Value of Banking Relationships
Bodenhorn, Howard; Xing, Youwei - 2025
Commercial banking is an industry in which long-term, nonexclusive relationships between bankers and their borrowers are governed by short-term contracts. This paper documents the nature of bank-borrower relationships in a historical setting. We use a new dataset of 55,000 loans to 10,000 unique...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015508568
Saved in:
Cover Image
Perceived value, service quality and service convenience on behavioral intentions in fitness centers : a comparison between customers with and without personal training
Barbosa, Helena Ferreira; Sabino, Bebiana; Loureiro, Vânia - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015614181
Saved in:
Cover Image
Customer shopping behavior and the persistence of revenues and earnings
Jin, Hengda; Stubben, Stephen R.; Ton, Karen - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015641469
Saved in:
Cover Image
Game analysis of customers' participation in new product conceptions selection based on separation sequential equilibrium
Cao, Jingzhi; Wu, Haiquan - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015376876
Saved in:
Cover Image
Predictors of intention to adopt fintech among digitally active customers in Nigeria : online savings and investment platforms [OSIPS]
Ezenwafor, Ebuka Christian; Adebayo, Rufus O.; Okafor, … - 2022
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013503654
Saved in:
Cover Image
Corporate social responsibility of the Romanian banking sector during the COVID-19 crisis : customers' perceptions and financial implications
Schipor, Georgiana-Loredana (Frecea); Duhnea, Cristina - 2022
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013503760
Saved in:
Cover Image
The impact of customer ties and industry segment maturity on business model adaptation in an emerging industry
Denoo, Lien; Yli-Renko, Helena; Clarysse, Bart - 2022
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013401981
Saved in:
Cover Image
The impact of perceived customer discrimination on negative word-of-mouth : the mediating role of customer embarrassment
Ahmed, Farhan; Liang, Dapeng; Abdullah, Muhammad Ibrahim; … - 2022
Disadvantaged or minority customers are always vulnerable to discriminatory treatment by service employees. Discrimination against minority customers has become a frequent headline in the news. The main objective of this research is to construct a model that explains the relationship between...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013410800
Saved in:
Cover Image
Ảnh hưởng của các yếu tố môi trường xung quanh cửa hàng đến dự định hành vi khách hàng
Nguyễn Thị Hương Giang; Nham Phong Tuan - 2022
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013499390
Saved in:
Cover Image
Craft beer revolution : formation of a new segment in Slovakia
Savov, Radovan; Szarková, Xénia - 2022
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013255709
Saved in:
Cover Image
Customer incivility, work engagement and service-oriented citizenship behaviours : does servant leadership make a difference?
Mostafa, Ahmed Mohammed Sayed - 2022
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012804319
Saved in:
Cover Image
Invisible Primes : Fintech Lending with Alternative Data
Di Maggio, Marco; Ratnadiwakara, Dimuthu; Carmichael, Don - 2022
We exploit anonymized administrative data provided by a major fintech platform to investigate whether using alternative data to assess borrowers' creditworthiness results in broader credit access. Comparing actual outcomes of the fintech platform's model to counterfactual outcomes based on a...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013172139
Saved in:
Cover Image
An investigation into marketing activities role on the purchase of private label brands : a systematic review of trends in literature
Ndlovu, Sbonelo Gift; Heeralal, Shalen - 2022
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012887823
Saved in:
Cover Image
Development of a theoretical marketing technology maturity model
Huettermann, Marcel; Kaeppeli, Lisa; Rozumowski, Anna V.; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015440607
Saved in:
Cover Image
AI in sales : Laying the foundations for future research
McClure, Colleen E.; Epler, Rhett T.; Schmitt, Laurianne; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014575056
Saved in:
Cover Image
Toward a common customer identity framework for managing participatory marketing communication campaigns
Nariswari, Angeline; Chen, Qimei; Alden, Dana L. - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014575286
Saved in:
Cover Image
Service failure management system : evidence from the Indian hospitality industry
Vikash; Kaushik, Neeraj - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015066785
Saved in:
Cover Image
Investigating guest reactions to plate waste reduction strategies : a field experiment in a casual-dining restaurant
Junkrachang, Piyanart; Butcher, Kenneth; Chachaya Yodsuwan - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015071359
Saved in:
Cover Image
Customer relations management and information security in the development of Small and Medium Enterprises in the era of digitalization
Elyta; Putra, Windhu; Zulkarnaen; Lutfie, Zahirah - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015072696
Saved in:
Cover Image
Strategic management accounting revisited : building on insights from the business model field
Roslender, Robin; Hart, Susan; Nielsen, Christian - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014496353
Saved in:
Cover Image
The art of compassionate business : main principles for the human-oriented enterprise
Cignacco, Bruno R. - 2024 - Second edition
1.Importance of a Meaningful Mission 2.Relentless Passion 3. Prosperity Mindset 4. Additional Aspects of a Prosperity Mindset5. Love and Business Activities 6. Stakeholders and Love 7. Loving Ways to Relate to Stakeholders 8. Natural Conversations with Stakeholders 9. The Use of Positive...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014515334
Saved in:
Show 2 more versions 2
Cover Image
The art of compassionate business : main principles for the human-oriented enterprise
Cignacco, Bruno Roque - 2019
Book / Working Paper
Cover Image
The art of compassionate business : main principles for the human-oriented enterprise
Cignacco, Bruno R. - 2019 - First edition
Edition: First edition
Book / Working Paper
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • Next
  • Last
A service of the
zbw
FAQ-Assistent (beta)
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...