Citizens' e-participation determines the successes and failures of digital government or e-government. However, its results to date have not been satisfactory. IT adoption models dominate previous studies. However, citizens' psychological factors have been overlooked. The field has fallen into...

Digital transformation affects nearly every sector of society and is seen as a strategic approach to addressing evolving demands, including those of citizens, demographic shifts, and skill shortages. To tackle these challenges, governments have begun shifting from a government-centric to a...

Technology has become a major driver for business, society, and government in the present times. Businesses use technology to monitor their processes, improve their efficiency, and automate routine tasks along with other things while government may use the technology from a different...

Policymakers face a dilemma in determining the optimal approach to regulating highly concentrated markets, especially in the context of digital government initiatives in healthcare. The current study investigates whether vendor market concentration facilitates or impedes efficiency in health...

This study investigates the factors in acceptance of artificial intelligence (AI)- based chatbot application in Sri Lanka's government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework...

This new edition of the study builds upon the Interoperable Europe Act, which entered into force in April 2024 to strengthen cross-border interoperability and cooperation in the public sector across the EU. The Act has introduced a new structure of cooperation between EU Member States and EU...

This new edition of the study builds upon the Interoperable Europe Act, which entered into force in April 2024 to strengthen cross-border interoperability and cooperation in the public sector across the EU. The Act has introduced a new structure of cooperation between EU Member States and EU...

Public sector digitalization and human factors are being recognized as key drivers of efficient public administration. To maintain effective public administration, it is imperative for economies to recognize the mediating role of public digitalization in the relationship between human factors...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

Purpose The purpose of this paper is to try to reach the main factors that could put national security at risk as a result of government cloud computing programs. Design/methodology/approach The paper adopts the analytical approach to first lay foundations of the relation between national...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

There is an increasing emphasis on utilizing ICT to drive global governmental transformation to enhance efficiency and cost-effective service delivery. Smart governance represents a novel and data-driven progressive approach, prioritizing intelligence in operations, upholding an exceptional...

The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on...

This research advances the field of digital government by developing and empirically validating a model for measuring the digital state of public administration, with a specific focus on Slovenia. Moving beyond traditional digital maturity models, our study introduces a holistic framework that...

This working paper studies the complex relationship between technology adoption and infor­mality, leveraging recent cross-country data to analyse the effects of mobile phone subscrip­tions, internet access, automation and e-government on informal employment, vulnerable em­ployment, and the...

The e-government approach continually changes the ways in which the government system serves the public. E-Services include a number of necessary steps to ensure the successful realization of services by institutions for development and administration. This article covers the e-growing...

Interoperability describes the ability of systems to share services and resources with other systems. It is used in many fields - in the law, in communications and payments systems, in healthcare systems and in military alliances, to name a few - and describes a large number of characteristics...

In recent years, there has been an increasing amount of research analyzing open government initiatives that enable access to the information held by public bodies, promoting accountability and the fight against corruption. As there are few studies on intermediate governments to date, this...

E-government is a global project that uses information and communication technology to deliver services, with the goal of improving public interactions and encouraging open innovation. Although the adoption of e-government services is critical for reaping their benefits, insufficient attention...

Background: Digital governance currently presents challenges in the context of ports, where efficiency and transparency are key elements for the success of operations. In ports, the effective adoption of digital governance can have a significant impact on optimizing operational processes and...

Estonia has long been held as a leading example of e-Governance. Estonia's ubiquitous e- Governance is enabled by the X-Road, an open-source data exchange layer that allows the secure exchange of data. This paper explores the X-Road integration between Estonia, Finland, the Faroe Islands, the...

Healthcare systems pose a continuous concern and challenge for countries worldwide. Effective governance plays a pivotal role in managing these systems, ensuring the well-being of current and future generations. In this context, digital transformation emerges as a key catalyst for change....

In the digital era, e-government services have become essential tools for fostering open innovation and enhancing societal welfare. This study extends SocioCitizenry theory, a novel framework that redefines e-government adoption by positioning citizens as active co-creators. Unlike traditional...