Despite global advances, the digital transformation of public services in developing countries often fails to meet its objectives. This study argues that a primary reason for this is an overemphasis on technological solutions and a neglect of the broader institutional context. Through a...

Smart government uses smartphones to provide services to beneficiaries. Organizations face huge obstacles in their attempts to create an efficient methodology for smart government transformation because of the need for successful strategies. Enterprise resource planning and cloud computing are...

Technological advances are increasingly influencing how the public sector makes decisions according to citizens' needs and the community's problems. The need for a solution that facilitates the fast adaptation of administration to social context and people's feedback becomes mandatory in order...

This study examines how technological innovation and sustainability jointly reshape contemporary public administration by integrating digital transformation with public value creation. Using a mixed-method approach, we compile a Scopus-based bibliographic dataset and conduct descriptive and...

E-government adoption rates in emerging economies remain persistently low despite substantial infrastructure investments. Understanding adoption drivers requires synthesizing fragmented empirical evidence on technology acceptance and service quality factors across diverse contexts. Purpose: This...

Background: The smart city concept has become a central framework in contemporary urban governance; however, empirical research predominantly focuses on large metropolitan areas, while small municipalities remain comparatively underexplored. This study examines how citizens of Ivanić-Grad...

This study presents a comprehensive bibliographic and semantic analysis of 3957 scientific publications on artificial intelligence (AI) in government and public administration. Using an integrated text- and network-based approach, we identify the main thematic areas and conceptual orientations...

Among the expected benefits of e-Governance are improvements in local government unit operations and revenue generation, but there is insufficient evidence on the attainment of such in the Philippines. The study aims to determine the relevance of e-Governance in revenue generation by examining...

This study explores the impact of implementing a mandatory e-government reform within Indonesia's national ISBN service (Regulation No. 5/2022). It examines the effects of this policy shift on public service quality and the resulting administrative burden placed on stakeholders, specifically...

This study maps European countries' resilience to cognitive warfare by developing a cross-national composite measure. The framework integrates three pillars: information ecology, institutional-digital capacity, and socioeconomic context-drawing on a systemic perspective linking social structures...

Public-sector innovation is frequently portrayed as the domain of dedicated innovation labs and experimental units, obscuring how innovation capacity can emerge within core bureaucratic institutions. This article explores how Norway's Brønnøysund Register Centre (BRC), mainly a registry...

Fiscal transparency is a core pillar of open government, yet its implementation at the local level remains uneven. This study investigates how the Open Government Partnership (OGP) contributes to fiscal transparency as a form of public sector innovation through a comparative analysis of local...

International donors commit substantial resources to GovTech projects (the application of information and communication technologies to government functions). World Bank GovTech investments alone have exceeded $118 billion over the last three decades. Donor strategy documents consistently frame...

Citizens' e-participation determines the successes and failures of digital government or e-government. However, its results to date have not been satisfactory. IT adoption models dominate previous studies. However, citizens' psychological factors have been overlooked. The field has fallen into...

Digital transformation has become a central strategy for modernizing the public sector. This study analyzes the relationships between digital competencies, digital literacy, change management, soft skills, technology adoption, digitization of the public function, digital public services,...

This study examines the mechanisms shaping citizen satisfaction in the context of digital government, taking Guangdong Province's highly centralized "Yue Sheng Shi" platform as a case study. Building on the American Customer Satisfaction Index (ACSI) framework, a structural model was tested with...

As governments across the world increasingly undergo digitalisation processes, ensuring cybersecurity of these provisions cannot be 100% guaranteed. How, then, can governments best respond to a cybersecurity crisis in order to bolster cybersecurity in the future? Even Estonia, one of the...

Objective: This paper explores the pivotal role of the digitalisation of public administration services as part of the development of the digital economy in post-war Ukraine. It aims to analyse how this factor contributes to rebuilding and modernising the nation's economic and administrative...

As governments pursue digital transformation to improve service delivery and administrative efficiency, AI chatbots have emerged as a promising innovation in smart public administration. However, their adoption remains limited, particularly in transitioning countries where institutional,...

This study investigates how Environmental, Social, and Governance (ESG) principles can be effectively integrated into the Balanced Scorecard (BSc) framework within local government organizations (LGOs) to enhance strategic planning and sustainability performance. Addressing a gap in the...

Digital Public Infrastructure (DPI) has emerged as a foundational enabler of modern digital governance, yet scholarly understanding of its scope, design, and impact remains fragmented. This study addresses this gap by conducting a comprehensive systematic review and bibliometric analysis of 1153...

Despite the increasing integration of government chatbots (GCs) into digital public service delivery, their real-world effectiveness remains limited. Drawing on the literature on algorithm aversion, trust-transfer theory, and perceived risk theory, this study investigates how the type of service...

This report supports the implementation of Interoperability Assessments (IOPAs), as introduced by the Interoperable Europe Act, which requires public administrations to assess the impact of newly introduced or substantially modified binding requirements on cross-border interoperability of...

This report supports the implementation of Interoperability Assessments (IOPAs), as introduced by the Interoperable Europe Act, which requires public administrations to assess the impact of newly introduced or substantially modified binding requirements on cross-border interoperability of...

This report, the eGovernment Benchmark Background Report, presents additional insights around recent technological advancements and delineates areas for enhancement through its comprehensive comparative analysis spanning all Member States within the EU. The framework of the eGovernment...

This study investigates the factors in acceptance of artificial intelligence (AI)- based chatbot application in Sri Lanka's government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework...

Technology has become a major driver for business, society, and government in the present times. Businesses use technology to monitor their processes, improve their efficiency, and automate routine tasks along with other things while government may use the technology from a different...

Policymakers face a dilemma in determining the optimal approach to regulating highly concentrated markets, especially in the context of digital government initiatives in healthcare. The current study investigates whether vendor market concentration facilitates or impedes efficiency in health...

Digital transformation affects nearly every sector of society and is seen as a strategic approach to addressing evolving demands, including those of citizens, demographic shifts, and skill shortages. To tackle these challenges, governments have begun shifting from a government-centric to a...