In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...

In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...

This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...

Introduction: new service workers in the global economy -- Hidden informality in multinational technology firms -- Housekeepers: creating modern India from the periphery -- Model entrepreneurs/violent offenders : corporate taxi drivers at crossroads -- Risk managers at risk : private security...

This report gives an overview of working conditions, job quality, workers’ health and job sustainability in the other service activities sector (NACE 94 to 96). It is based mostly on the fifth European Working Conditions Survey (EWCS), which gathers data on working conditions and the quality...

The text, consisting of two parts, presents conclusions from the exploratory research on the Polish female niche on the New York City immigrant labor market - cleaning. Part 1 points out the crucial character of the working class niches on the Western labor markets for the image of Poland and...

An interpretation of domestic cleaners' work as experienced by Polish immigrants in New York City is presented in this text. It argues that the elements of this work that cleaners appreciated themselves are the characteristics of the small immigrant enterprise whose place on the market relies...

Das Arbeitspapier 'Dienstleistungsforschung und Dienstleistungspolitik' hat sich zur Aufgabe gemacht, einen Überblick zu aktuellen internationalen (vor allem angloamerikanischen) Studien zur Dienstleistungsforschung zu geben. Dabei werden zwei Schwerpunkte gesetzt, die jeweils unterschiedliche...

We offer an integrated explanation and empirical analysis of the polarization of U.S. employment and wages between 1980 and 2005, and the concurrent growth of low skill service occupations. We attribute polarization to the interaction between consumer preferences, which favor variety over...

This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of 'paradoxes'. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers, customers...

This paper uses the task-based view of technological change to study employment and wage polarization at the level of local labor markets in Germany between 1979 and 2007. In order to directly relate technological change to subsequent employment trends, we exploit variation in the regional task...

This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of ‘paradoxes’. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers,...

We offer an integrated explanation and empirical analysis of the polarization of U.S. employment and wages between 1980 and 2005, and the concurrent growth of low skill service occupations. We attribute polarization to the interaction between consumer preferences, which favor variety over...

This paper uses the task-based view of technological change to study employment and wage polarization at the level of local labor markets in Germany between 1979 and 2007. In order to directly relate technological change to subsequent employment trends, we exploit variation in the regional task...

"The Victorian Novel, Service Work, and the Nineteenth-Century Economy offers a much-needed study of the novel's role in representing and shaping the nineteenth-century service sector. Arguing that prior accounts of the novel's relation to the rise of finance have missed the emergence of a wider...