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  • Search: subject_exact:"Dienstleistungsberufe"
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Year of publication
Subject
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Dienstleistungsberufe 250 Service workers 234 Dienstleistungssektor 54 Deutschland 52 Service industry 49 Germany 48 USA 43 United States 40 Emotion 23 Qualifikation 23 Beziehungsmarketing 21 Relationship marketing 21 Arbeitsverhalten 20 Work behaviour 20 Dienstleistungsqualität 19 Occupational qualification 19 Service quality 19 Arbeitsbedingungen 16 Arbeitszufriedenheit 16 Anforderungsprofil 15 Großbritannien 15 Job satisfaction 15 Beschäftigungseffekt 14 Dienstleistung 14 United Kingdom 14 Working conditions 14 Consumer behaviour 13 EU-Staaten 13 Konsumentenverhalten 13 Occupational profile 13 Theorie 13 Arbeitsmarkt 12 China 12 EU countries 12 Erwerbstätigkeit 12 France 12 Frankreich 12 Arbeitsproduktivität 11 Employment 11 Employment effect 11
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Online availability
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Free 38 Undetermined 7
Type of publication
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Article 164 Book / Working Paper 85 Journal 1
Type of publication (narrower categories)
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Article in journal 111 Aufsatz in Zeitschrift 111 Aufsatz im Buch 46 Book section 46 Graue Literatur 37 Non-commercial literature 37 Working Paper 31 Arbeitspapier 23 Collection of articles of several authors 20 Sammelwerk 20 Aufsatzsammlung 8 Konferenzschrift 8 Conference proceedings 7 Amtsdruckschrift 6 Government document 6 Hochschulschrift 5 Thesis 5 Advisory report 3 Article 3 Case study 3 Fallstudie 3 Gutachten 3 Kongress 3 Statistics 3 Statistik 3 Conference paper 2 Konferenzbeitrag 2 Systematic review 2 Übersichtsarbeit 2 Adressbuch 1 Bibliografie enthalten 1 Bibliography included 1 Directory 1 Erlebnisbericht 1 Mehrbändiges Werk 1 Multi-volume publication 1 Research Report 1
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Language
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English 165 German 64 French 8 Italian 6 Undetermined 3 Polish 2 Korean 1 Dutch 1 Russian 1
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Author
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Crinò, Rosario 5 Dunkel, Wolfgang 5 Salverda, Wiemer 5 Lazear, Edward P. 4 Shaw, Kathryn 4 Stanton, Christopher T. 4 Söderlund, Magnus 4 Autor, David H. 3 Birken, Thomas 3 Bove, Liliana L. 3 Coelho, Filipe 3 Dorn, David 3 Finder, Ruth 3 Haunschild, Axel 3 Keller, Wolfgang 3 Korczynski, Marek 3 Mazzolari, Francesca 3 Reichwald, Ralf 3 Schettkat, Ronald 3 Schipanski, Agnes 3 Sieben, Barbara 3 Baethge, Martin 2 Barlevy, Gadi 2 Beatson, Amanda 2 Brook, Paul 2 Chetty, Raj 2 Fagan, Colette 2 Frenz, Martin 2 Friedman, John N 2 Goussinsky, Ruhama 2 Gregory, Mary 2 Halpin, Brendan 2 Harris, Lloyd C. 2 Humborstad, Sut I. Wong 2 Hüning, Hasko 2 King, Brian 2 Kirby, William C. 2 Kucharski, Leszek 2 Kwiatkowski, Eugeniusz 2 Lennartz, Dagmar 2
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Institution
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Arbeitsmarktservice Österreich 1 Center for Leading Innovation & Cooperation 1 Deutschland / Bundesministerium für Bildung und Forschung 1 Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung 1 Dienstleistungstagung <6, 2006, Berlin> 1 Europäische Kommission 1 Europäische Stiftung zur Verbesserung der Lebens- und Arbeitsbedingungen 1 Frankreich / Commissariat Général du Plan 1 Freie Universität Berlin / Zentralinstitut für Sozialwissenschaftliche Forschung 1 Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe 1 Friedrich-Schiller-Universität Jena / Wirtschaftswissenschaftliche Fakultät 1 Fédération du Service au Particuliers 1 Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften 1 Italien / Consiglio Nazionale dell'Economia e del Lavoro 1 Kuratorium der Deutschen Wirtschaft für Berufsbildung 1 Mauretanien / Qiṭāʿ al-Iḥṣāʾīyāt al-Iqtiṣādīya wa-ʾl-Ḥisābāt al-Waṭanīya 1 Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse 1 Südkorea / Tong gye cheong 1 Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig> 1 Technische Universität Darmstadt / Department of Economics and Public Finance 1 Twentieth Century Fund 1
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Published in...
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Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion 7 Discussion paper series / IZA 5 Journal of service management 5 Services and employment : explaining the US-European gap 5 IZA Discussion Papers 4 International journal of hospitality management 4 Managing service quality : MSQ ; an international journal 4 Personnel psychology : a journal of applied research 4 Prospects for the professions in China 4 Working paper / National Bureau of Economic Research, Inc. 4 Arbeitspapier 3 DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft 3 European journal of marketing : EJM 3 Knowledge workers in the information society 3 Mitteilungen aus der Arbeitsmarkt- und Berufsforschung 3 Psychology & marketing 3 Service business 3 The international journal of human resource management 3 Work, employment & society : a journal of the British Sociological Association 3 AMS-Report 2 CESifo working papers 2 CMR working papers 2 Central European journal of operations research : CEJOR ; official journal of the Austrian, Croatian, Czech, Hungarian, Slovakian and Slovenian OR Societies 2 Economie et statistique 2 Employee relations 2 Forschung aus der Hans-Böckler-Stiftung 2 International journal of selection and assessment 2 Journal of labor economics 2 Journal of retailing and consumer services 2 Journal of service research : JSR 2 Journal of strategic marketing 2 Kom / Kommission der Europäischen Gemeinschaften 2 SFB 649 discussion paper 2 Services marketing quarterly 2 The American economic review 2 The emotional organization : passions and power 2 Vierteljahrshefte zur Wirtschaftsforschung 2 WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung 2 Zeitschrift für ArbeitsmarktForschung - Journal for Labour Market Research 2 AMS report 1
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Source
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ECONIS (ZBW) 234 EconStor 12 RePEc 3 ArchiDok 1
Showing 1 - 50 of 250
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Building six million good jobs in Canada
Florida, Richard L. - 2017
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Persistent link: https://ebtypo.dmz1.zbw/10011895366
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Computerization and immigration : theory and evidence from the United States
Basso, Gaetano; Peri, Giovanni; Rahman, Ahmed S. - 2017
Persistent link: https://ebtypo.dmz1.zbw/10011754539
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Allocating effort and talent in professional labor markets
Barlevy, Gadi; Neal, Derek A. - 2016
In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...
Persistent link: https://ebtypo.dmz1.zbw/10011455838
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Allocating effort and talent in professional labor markets
Barlevy, Gadi; Neal, Derek A. - 2016
In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...
Persistent link: https://ebtypo.dmz1.zbw/10011446570
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International trade and job polarization : evidence at the worker level
Keller, Wolfgang; Utar, Hâle - 2016
This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...
Persistent link: https://ebtypo.dmz1.zbw/10011499755
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International trade and job polarization : evidence at the worker-level
Keller, Wolfgang; Utar, Hâle - 2016
Persistent link: https://ebtypo.dmz1.zbw/10011495119
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Searching for work : small-scale mobility and unskilled labor in Southeast Asia
Vignato, Silvia (ed.); Alcano, Matteo Carlo (ed.) - 2018
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Persistent link: https://ebtypo.dmz1.zbw/10011941239
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AI-powered intelligent automation and international trade in services : implications for service jobs in APEC economies
Pang, Min-Seok; Lee, Gwanhoo - 2018
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Persistent link: https://ebtypo.dmz1.zbw/10012038174
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Low wage in high tech : an ethnography of service workers in global India
Mirchandani, Kiran; Mukherjee, Sanjukta; Tambe, Shruti - 2020
Introduction: new service workers in the global economy -- Hidden informality in multinational technology firms -- Housekeepers: creating modern India from the periphery -- Model entrepreneurs/violent offenders : corporate taxi drivers at crossroads -- Risk managers at risk : private security...
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Persistent link: https://ebtypo.dmz1.zbw/10012026641
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Kick-ass customer service
Dixon, Matthew; Turner, Scott; DeLisi, Rick - In: Harvard business review : HBR 95 (2017) 1, pp. 110-117
Persistent link: https://ebtypo.dmz1.zbw/10011632691
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Employee empowerment and its contextual determinants and outcome for service workers : a cross-national study
Kim, Peter Beomcheol; Lee, Gyumin; Jang, Jichul - In: Management decision : MD 55 (2017) 5, pp. 1022-1041
Persistent link: https://ebtypo.dmz1.zbw/10011673057
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Real exchange rate fluctuations, wage stickiness and tradability
Naknoi, Kanda - In: The Canadian journal of economics 50 (2017) 1, pp. 94-110
Persistent link: https://ebtypo.dmz1.zbw/10011666087
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Understanding workplace boredom among service employees : qualitative insights and employee outcomes
Velasco, Franklin - In: Journal of managerial issues : JMI 29 (2017) 3, pp. 278-293
Persistent link: https://ebtypo.dmz1.zbw/10011735453
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Il terziario di consumo : occupazione e professioni
Fellini, Ivana - 2017 - 1a edizione
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Persistent link: https://ebtypo.dmz1.zbw/10011738161
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Minimum wages and relational contracts
Fahn, Matthias - In: The journal of law, economics, & organization 33 (2017) 2, pp. 301-331
Persistent link: https://ebtypo.dmz1.zbw/10011763957
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Other service activities : working conditions and job quality
Europäische Stiftung zur Verbesserung der Lebens- und … - 2014
This report gives an overview of working conditions, job quality, workers’ health and job sustainability in the other service activities sector (NACE 94 to 96). It is based mostly on the fifth European Working Conditions Survey (EWCS), which gathers data on working conditions and the quality...
Persistent link: https://ebtypo.dmz1.zbw/10010368035
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Sprzątanie w wielkim mieście ; Cz. 1
Sosnowska, Anna - 2014
The text, consisting of two parts, presents conclusions from the exploratory research on the Polish female niche on the New York City immigrant labor market - cleaning. Part 1 points out the crucial character of the working class niches on the Western labor markets for the image of Poland and...
Persistent link: https://ebtypo.dmz1.zbw/10010466777
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Sprzątaczki w domach prywatnych jako przedsiębiorstwa usługowe z marką etniczną
Sosnowska, Anna - 2014
An interpretation of domestic cleaners' work as experienced by Polish immigrants in New York City is presented in this text. It argues that the elements of this work that cleaners appreciated themselves are the characteristics of the small immigrant enterprise whose place on the market relies...
Persistent link: https://ebtypo.dmz1.zbw/10010466785
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The value of bosses
Lazear, Edward P.; Shaw, Kathryn; Stanton, Christopher T. - 2014
Persistent link: https://ebtypo.dmz1.zbw/10010464900
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Dienstleistungsforschung und Dienstleistungspolitik: Eine Bestandsaufnahme internationaler Literatur zu 'service science' und 'service work'
Birken, Thomas; Dunkel, Wolfgang - 2013
Das Arbeitspapier 'Dienstleistungsforschung und Dienstleistungspolitik' hat sich zur Aufgabe gemacht, einen Überblick zu aktuellen internationalen (vor allem angloamerikanischen) Studien zur Dienstleistungsforschung zu geben. Dabei werden zwei Schwerpunkte gesetzt, die jeweils unterschiedliche...
Persistent link: https://ebtypo.dmz1.zbw/10011315420
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Vernetzte künstliche Intelligenz / Internet der Dinge am deregulierten Arbeitsmarkt: Psychische Arbeitsanforderungen
Hacker, Winfried - 2016
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Persistent link: https://ebtypo.dmz1.zbw/10012034712
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International trade and job polarization : evidence at the worker-level
Keller, Wolfgang; Utar, Hale - 2016
Persistent link: https://ebtypo.dmz1.zbw/10011521669
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Customer discrimination and employment outcomes : theory and evidence from the French labor market
Combes, Pierre-Philippe; Decreuse, Bruno; Laouénan, Morgane - In: Journal of labor economics 34 (2016) 1, pp. 107-160
Persistent link: https://ebtypo.dmz1.zbw/10011487086
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Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus - In: Psychology & marketing 33 (2016) 6, pp. 449-464
Persistent link: https://ebtypo.dmz1.zbw/10011491951
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The effects of psychological capital and risk tolerance on service workers' internal motivation for firm performance and entrepreneurship
Kim, Joohee; Noh, Yonghwi - In: International entrepreneurship and management journal 12 (2016) 3, pp. 681-696
Persistent link: https://ebtypo.dmz1.zbw/10011591465
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Vehicle routing problems with time windows and multiple service workers : a systematic comparison between ACO and GRASP
Senarclens de Grancy, Gerald; Reimann, Marc - In: Central European journal of operations research : CEJOR … 24 (2016) 1, pp. 29-48
Persistent link: https://ebtypo.dmz1.zbw/10011665689
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Interpersonal process of emotional labor : the role of negative and positive customer treatment
Zhan, Yujie; Wang, Mo; Shi, Junqi - In: Personnel psychology : a journal of applied research 69 (2016) 3, pp. 525-557
Persistent link: https://ebtypo.dmz1.zbw/10011552338
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Using lagged outcomes to evaluate bias in value-added models
Chetty, Raj; Friedman, John N; Rockoff, Jonah E. - In: The American economic review 106 (2016) 5, pp. 393-399
Persistent link: https://ebtypo.dmz1.zbw/10011700066
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Influence of interpersonal trust on innovative behaviour of service workers : mediating effects of knowledge sharing
Seo, Hyo Min; Kim, Min Cheol; Chang, Kyungro; Kim, Taehee - In: International journal of innovation management 20 (2016) 2, pp. 1650026-1-21
Persistent link: https://ebtypo.dmz1.zbw/10011498703
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Using lagged outcomes to evaluate bias in value-added models
Chetty, Raj; Friedman, John N; Rockoff, Jonah E. - 2016
Persistent link: https://ebtypo.dmz1.zbw/10011436501
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The growth of low skill service jobs and the polarization of the US labor market
Autor, David H.; Dorn, David - 2012
We offer an integrated explanation and empirical analysis of the polarization of U.S. employment and wages between 1980 and 2005, and the concurrent growth of low skill service occupations. We attribute polarization to the interaction between consumer preferences, which favor variety over...
Persistent link: https://ebtypo.dmz1.zbw/10010291446
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Paradoxes of luxury work
Sieben, Barbara; Haunschild, Axel - In: Zeitschrift für Personalforschung (ZfP) 26 (2012) 2, pp. 189-194
This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of 'paradoxes'. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers, customers...
Persistent link: https://ebtypo.dmz1.zbw/10010332790
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The polarization of employment in German local labor markets
Senftleben, Charlotte; Wielandt, Hanna - 2012
This paper uses the task-based view of technological change to study employment and wage polarization at the level of local labor markets in Germany between 1979 and 2007. In order to directly relate technological change to subsequent employment trends, we exploit variation in the regional task...
Persistent link: https://ebtypo.dmz1.zbw/10010281492
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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://ebtypo.dmz1.zbw/10009534903
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Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man; Oh, Jae-Young - In: Service business 6 (2012) 3, pp. 297-321
Persistent link: https://ebtypo.dmz1.zbw/10009613999
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Paradoxes of luxury work
Sieben, Barbara; Haunschild, Axel - In: Zeitschrift für Personalforschung : ZfP 26 (2012) 2, pp. 189-194
This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of ‘paradoxes’. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers,...
Persistent link: https://ebtypo.dmz1.zbw/10009712684
Saved in:
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The growth of low skill service jobs and the polarization of the US labor market
Autor, David H.; Dorn, David - 2012
We offer an integrated explanation and empirical analysis of the polarization of U.S. employment and wages between 1980 and 2005, and the concurrent growth of low skill service occupations. We attribute polarization to the interaction between consumer preferences, which favor variety over...
Persistent link: https://ebtypo.dmz1.zbw/10009679627
Saved in:
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The polarization of employment in German local labor markets
Senftleben, Charlotte; Wielandt, Hanna - 2012
This paper uses the task-based view of technological change to study employment and wage polarization at the level of local labor markets in Germany between 1979 and 2007. In order to directly relate technological change to subsequent employment trends, we exploit variation in the regional task...
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Persistent link: https://ebtypo.dmz1.zbw/10009487320
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://ebtypo.dmz1.zbw/10009663617
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Auswirkungen der Co-Produktion auf die Kunden-Mitarbeitenden-Beziehung
Bilstein, Nicola; Hogreve, Jens; Bartilla, Katrin - In: Interaktive Wertschöpfung durch Dienstleistungen : …, (pp. 287-308). 2015
Persistent link: https://ebtypo.dmz1.zbw/10010532021
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Interaktionsarbeit gestalten : Vorschläge und Perspektiven für humane Dienstleistungsarbeit
Böhle, Fritz; Stöger, Ursula; Weihrich, Margit - 2015
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Persistent link: https://ebtypo.dmz1.zbw/10010476743
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
Sahadev, Sunil (contributor) - 2015
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Persistent link: https://ebtypo.dmz1.zbw/10010504719
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Tipped wage effects on earnings and employment in full-service restaurants
Allegretto, Sylvia; Nadler, Carl - In: Industrial relations : a journal of economy & society 54 (2015) 4, pp. 622-647
Persistent link: https://ebtypo.dmz1.zbw/10011411600
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Stigmatized service workers in crisis : mitigating the effects of negative media
Pervan, Simon J.; Bove, Liliana L. - In: Journal of service theory and practice : JSTP 25 (2015) 5, pp. 551-567
Persistent link: https://ebtypo.dmz1.zbw/10011417692
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The value of bosses
Lazear, Edward P.; Shaw, Kathryn; Stanton, Christopher T. - In: Journal of labor economics 33 (2015) 4, pp. 823-861
Persistent link: https://ebtypo.dmz1.zbw/10011408634
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Telling tales : online comic and gripe story-sharing by service workers about difficult customers
Sayers, Janet Grace; Fachira, Ira - In: New technology, work and employment 30 (2015) 2, pp. 128-144
Persistent link: https://ebtypo.dmz1.zbw/10011339447
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Report on the professional, scientific and technical service industry survey
Südkorea / Tong gye cheong - Daejeon : KOSTAT - Nachgewiesen 2013(2014)-2014
Persistent link: https://ebtypo.dmz1.zbw/10011346362
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Evaluating two new heuristics for constructing customer clusters in a VRPTW with multiple service workers
Senarclens de Grancy, Gerald; Reimann, Marc - In: Central European journal of operations research : CEJOR … 23 (2015) 2, pp. 479-500
Persistent link: https://ebtypo.dmz1.zbw/10011291363
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The Victorian novel, service work, and the nineteenth-century economy
Gooch, Joshua - 2015
"The Victorian Novel, Service Work, and the Nineteenth-Century Economy offers a much-needed study of the novel's role in representing and shaping the nineteenth-century service sector. Arguing that prior accounts of the novel's relation to the rise of finance have missed the emergence of a wider...
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Persistent link: https://ebtypo.dmz1.zbw/10011450708
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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776
Persistent link: https://ebtypo.dmz1.zbw/10011449315
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