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  • Search: subject_exact:"Dienstleistungsberufe"
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Year of publication
Subject
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Dienstleistungsberufe 269 Service workers 253 Dienstleistungssektor 59 Deutschland 56 Service industry 54 Germany 52 USA 50 United States 47 Beziehungsmarketing 26 Dienstleistungsqualität 26 Emotion 26 Relationship marketing 26 Service quality 26 Qualifikation 24 Arbeitsverhalten 21 Work behaviour 21 Arbeitsbedingungen 20 Arbeitszufriedenheit 20 Occupational qualification 20 Customer service 19 Job satisfaction 19 Kundenservice 19 Dienstleistung 18 Working conditions 17 Anforderungsprofil 15 Großbritannien 15 Beschäftigungseffekt 14 Consumer behaviour 14 Customer satisfaction 14 Konsumentenverhalten 14 Kundenzufriedenheit 14 Services 14 Theorie 14 United Kingdom 14 EU-Staaten 13 France 13 Frankreich 13 Occupational profile 13 Ungelernte Arbeitskräfte 13 Arbeitsmarkt 12
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Online availability
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Free 35 Undetermined 30
Type of publication
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Article 173 Book / Working Paper 95 Journal 1
Type of publication (narrower categories)
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Article in journal 119 Aufsatz in Zeitschrift 119 Aufsatz im Buch 50 Book section 50 Graue Literatur 37 Non-commercial literature 37 Working Paper 31 Arbeitspapier 23 Collection of articles of several authors 21 Sammelwerk 21 Aufsatzsammlung 10 Konferenzschrift 9 Conference proceedings 7 Hochschulschrift 7 Amtsdruckschrift 6 Government document 6 Thesis 5 Advisory report 3 Article 3 Case study 3 Fallstudie 3 Gutachten 3 Statistics 3 Statistik 3 Conference paper 2 Konferenzbeitrag 2 Systematic review 2 Übersichtsarbeit 2 Adressbuch 1 Bibliografie enthalten 1 Bibliography included 1 Directory 1 Erlebnisbericht 1 Mehrbändiges Werk 1 Multi-volume publication 1 Research Report 1
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Language
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English 179 German 68 French 9 Italian 6 Undetermined 3 Polish 2 Korean 1 Dutch 1 Russian 1
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Author
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Crinò, Rosario 5 Dunkel, Wolfgang 5 Keller, Wolfgang 5 Salverda, Wiemer 5 Söderlund, Magnus 5 Lazear, Edward P. 4 Shaw, Kathryn 4 Stanton, Christopher T. 4 Autor, David H. 3 Birken, Thomas 3 Bove, Liliana L. 3 Coelho, Filipe 3 Dorn, David 3 Finder, Ruth 3 Haunschild, Axel 3 Korczynski, Marek 3 Mazzolari, Francesca 3 Reichwald, Ralf 3 Schettkat, Ronald 3 Schipanski, Agnes 3 Sieben, Barbara 3 Utar, Hâle 3 Baethge, Martin 2 Barlevy, Gadi 2 Beatson, Amanda 2 Brook, Paul 2 Chetty, Raj 2 Choi, Chang Hwan 2 Fagan, Colette 2 Frenz, Martin 2 Friedman, John N 2 Goussinsky, Ruhama 2 Gregory, Mary 2 Halpin, Brendan 2 Harris, Eric G. 2 Harris, Lloyd C. 2 Humborstad, Sut I. Wong 2 Hüning, Hasko 2 Kim, Taegoo 2 King, Brian 2
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Institution
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Fédération du Service au Particuliers 2 National Bureau of Economic Research 2 Arbeitsmarktservice Österreich 1 Berlin Verlag 1 Center for Leading Innovation & Cooperation 1 Deutschland / Bundesministerium für Bildung und Forschung 1 Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung 1 Dienstleistungstagung <6, 2006, Berlin> 1 Europäische Kommission 1 Europäische Stiftung zur Verbesserung der Lebens- und Arbeitsbedingungen 1 Frankreich / Commissariat Général du Plan 1 Freie Universität Berlin / Zentralinstitut für Sozialwissenschaftliche Forschung 1 Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe 1 Friedrich-Schiller-Universität Jena 1 Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften 1 Italien / Consiglio nazionale dell'economia e del lavoro 1 Kuratorium der Deutschen Wirtschaft für Berufsbildung 1 Mauretanien / Qiṭāʿ al-Iḥṣāʾīyāt al-Iqtiṣādīya wa-ʾl-Ḥisābāt al-Waṭanīya 1 Salon des services à la personne <2017, Paris> 1 Südkorea / Tong gye cheong 1 Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig> 1 Technische Universität Darmstadt / Department of Economics and Public Finance 1 Twentieth Century Fund 1 Verlag Neuer Merkur GmbH 1
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Published in...
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Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion 7 Discussion paper series / IZA 5 International journal of hospitality management 5 Journal of service management 5 Services and employment : explaining the US-European gap 5 IZA Discussion Papers 4 Journal of retailing and consumer services 4 Managing service quality : MSQ ; an international journal 4 Personnel psychology : a journal of applied research 4 Prospects for the professions in China 4 Working paper / National Bureau of Economic Research, Inc. 4 Arbeitspapier 3 DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft 3 European journal of marketing : EJM 3 Knowledge workers in the information society 3 Mitteilungen aus der Arbeitsmarkt- und Berufsforschung 3 Psychology & marketing 3 Service business 3 The international journal of human resource management 3 Work, employment & society : a journal of the British Sociological Association 3 AMS-Report 2 CESifo working papers 2 CMR working papers 2 Economie et statistique 2 Employee relations 2 Forschung aus der Hans-Böckler-Stiftung 2 International journal of selection and assessment 2 Journal of labor economics 2 Journal of service research : JSR 2 Journal of strategic marketing 2 Kom / Kommission der Europäischen Gemeinschaften 2 NBER working paper series 2 Services marketing quarterly 2 The American economic review 2 The emotional organization : passions and power 2 The journal of services marketing 2 Vierteljahrshefte zur Wirtschaftsforschung 2 WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung 2 Zeitschrift für ArbeitsmarktForschung - Journal for Labour Market Research 2 AMS report 1
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Source
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ECONIS (ZBW) 253 EconStor 12 RePEc 3 ArchiDok 1
Showing 1 - 50 of 269
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The adjustment of labor markets to robots
Dauth, Wolfgang; Findeisen, Sebastian; Südekum, Jens; … - In: Journal of the European Economic Association : JEEA 19 (2021) 6, pp. 3104-3153
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Service workers in the era of monopoly capital : a Marxist analysis of service and retail labour
Van Onzen, Fabian - 2022
Historical materialism -- Marxism, class and the service industry -- Service labour and value theory -- Retail and the circulation of commodities -- Monopoly capital and the sales effort -- Two stages of production and realisation -- A Marxist analysis of outsourcing -- Cleaning workers and...
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Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British journal of industrial relations : BJIR ; an … 60 (2022) 2, pp. 348-370
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Invisible labour : support service workers in India's information technology industry
Chakraborty, Indranil - 2021
Introduction: Technology and change : ancillary workers in the Indian IT industry -- Flat world, globalization and Indian IT -- Collection, interpretation and analysis of data -- Time, place and space -- Women workers' narratives of precarious work and social struggle -- Conflicts and...
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Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh; Groth, Markus; Hu, Xinyu; Wu, Yu - In: Journal of service research 24 (2021) 2, pp. 230-248
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Working Class : warum wir Arbeit brauchen, von der wir leben können
Friedrichs, Julia - 2021
Die Generation nach den Babyboomern ist die erste nach dem Zweiten Weltkrieg, die ihre Eltern mehrheitlich nicht wirtschaftlich übertreffen wird. Obwohl die Wirtschaft ein Jahrzehnt lang wuchs, besitzt die Mehrheit in diesem Land kaum Kapital, kein Vermögen. Doch sich Wohlstand aus eigener...
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The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type
Day, Steven W.; Lundy, Harold <Jr.>; Torrance, … - In: Journal of international business and economics : JIBE 21 (2021) 3, pp. 18-27
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The Geography of Remote Work
Althoff, Lukas; Eckert, Fabian; Ganapati, Sharat; … - National Bureau of Economic Research - 2021
We show that cities with higher population density specialize in high-skill service jobs that can be done remotely. The urban and industry bias of remote work potential shaped the COVID-19 pandemic's economic impact. Many high-skill service workers started to work remotely, withdrawing spending...
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Haushaltsnahe Dienstleistungen für Familien : eine qualitative Studie über die Relevanz alltagsunterstützender Angebote für die Entlastung erwerbstätiger Eltern
Bröcheler, Mareike - 2020 - 1. Auflage
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Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick; Arli, Denni; Gheshlaghi, Mahnaz - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
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Problematisches und pathologisches Glücksspielverhalten bei Spielhallen-Servicekräften
Kornek, Christian - 2020
Das Glücksspielverhalten von Spielhallen-Servicekräften – Bedingungen für regelmäßiges Glücksspiel – Typische Spielverhaltensmuster von Spielhallen-Servicekräften – Suchtprävention im beruflichen Umfeld – Faktoren, die eine Spielbeteiligung voraussagen – Faktoren, die einen...
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The impacts of restricting mobility of skilled service workers : evidence from physicians
Lavetti, Kurt; Simon, Carol J.; White, William Deakins - In: Journal of human resources : JHR 55 (2020) 3, pp. 1025-1067
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Low wage in high tech : an ethnography of service workers in global India
Mirchandani, Kiran; Mukherjee, Sanjukta; Tambe, Shruti - 2020
Introduction: new service workers in the global economy -- Hidden informality in multinational technology firms -- Housekeepers: creating modern India from the periphery -- Model entrepreneurs/violent offenders : corporate taxi drivers at crossroads -- Risk managers at risk : private security...
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Computerization and immigration : theory and evidence from the United States
Basso, Gaetano; Peri, Giovanni; Rahman, Ahmed S. - 2017
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Building six million good jobs in Canada
Florida, Richard L. - 2017
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Allocating effort and talent in professional labor markets
Barlevy, Gadi; Neal, Derek A. - 2016
In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...
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International trade and job polarization : evidence at the worker-level
Keller, Wolfgang; Utar, Hâle - 2016
Persistent link: https://ebtypo.dmz1.zbw/10011495119
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International trade and job polarization : evidence at the worker level
Keller, Wolfgang; Utar, Hâle - 2016
This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...
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International Trade and Job Polarization : Evidence at the Worker-Level
Keller, Wolfgang - 2016
This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...
Persistent link: https://ebtypo.dmz1.zbw/10012456360
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Allocating effort and talent in professional labor markets
Barlevy, Gadi; Neal, Derek A. - 2016
In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...
Persistent link: https://ebtypo.dmz1.zbw/10011446570
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International Trade and Job Polarization : Evidence at the Worker-Level
Keller, Wolfgang - 2016
This paper examines the role of international trade for job polarization– the decline in opportunities for mid-wage workers while those for high- and low-wage workers increase. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we show that...
Persistent link: https://ebtypo.dmz1.zbw/10012989722
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Service sectors in India issues, challenges and opportunities
Jeyakumar, S. (ed.); Muthukumar, V. (ed.) - 2019
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Etwas mehr Respekt, bitte!
Kock, Klaus - In: Arbeit erforschen und gestalten : ein Querschnitt durch …, (pp. 60-63). 2019
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Emplois, pouvoir d'achat, modèles économiques : où en sommes-nous? : 14 et 15 novembre 2017 : actes Salon des services à la personne
Peraldi, Olivier (contributor) - Salon des services à la personne <2017, Paris>; … - 2018
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AI-powered intelligent automation and international trade in services : implications for service jobs in APEC economies
Pang, Min-Seok; Lee, Gwanhoo - 2018
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Persistent link: https://ebtypo.dmz1.zbw/10012038174
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Searching for work : small-scale mobility and unskilled labor in Southeast Asia
Vignato, Silvia (ed.); Alcano, Matteo Carlo (ed.) - 2018 - First edition
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The value of bosses
Lazear, Edward P.; Shaw, Kathryn; Stanton, Christopher T. - 2014
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Sprzątanie w wielkim mieście ; Cz. 1
Sosnowska, Anna - 2014
The text, consisting of two parts, presents conclusions from the exploratory research on the Polish female niche on the New York City immigrant labor market - cleaning. Part 1 points out the crucial character of the working class niches on the Western labor markets for the image of Poland and...
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Sprzątaczki w domach prywatnych jako przedsiębiorstwa usługowe z marką etniczną
Sosnowska, Anna - 2014
An interpretation of domestic cleaners' work as experienced by Polish immigrants in New York City is presented in this text. It argues that the elements of this work that cleaners appreciated themselves are the characteristics of the small immigrant enterprise whose place on the market relies...
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Dienstleistungsforschung und Dienstleistungspolitik: Eine Bestandsaufnahme internationaler Literatur zu 'service science' und 'service work'
Birken, Thomas; Dunkel, Wolfgang - 2013
Das Arbeitspapier 'Dienstleistungsforschung und Dienstleistungspolitik' hat sich zur Aufgabe gemacht, einen Überblick zu aktuellen internationalen (vor allem angloamerikanischen) Studien zur Dienstleistungsforschung zu geben. Dabei werden zwei Schwerpunkte gesetzt, die jeweils unterschiedliche...
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Real exchange rate fluctuations, wage stickiness and tradability
Naknoi, Kanda - In: The Canadian journal of economics 50 (2017) 1, pp. 94-110
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Kick-ass customer service
Dixon, Matthew; Turner, Scott; DeLisi, Rick - In: Harvard business review : HBR 95 (2017) 1, pp. 110-117
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Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 37 (2017), pp. 168-176
Persistent link: https://ebtypo.dmz1.zbw/10011729830
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The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.; Fleming, David E. - In: The journal of services marketing 31 (2017) 6, pp. 499-511
Persistent link: https://ebtypo.dmz1.zbw/10011801572
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Understanding workplace boredom among service employees : qualitative insights and employee outcomes
Velasco, Franklin - In: Journal of managerial issues : JMI 29 (2017) 3, pp. 278-293
Persistent link: https://ebtypo.dmz1.zbw/10011735453
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Il terziario di consumo : occupazione e professioni
Fellini, Ivana - 2017 - 1a edizione
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Persistent link: https://ebtypo.dmz1.zbw/10011738161
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Minimum wages and relational contracts
Fahn, Matthias - In: The journal of law, economics, & organization 33 (2017) 2, pp. 301-331
Persistent link: https://ebtypo.dmz1.zbw/10011763957
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The polarization of employment in German local labor markets
Senftleben, Charlotte; Wielandt, Hanna - 2012
This paper uses the task-based view of technological change to study employment and wage polarization at the level of local labor markets in Germany between 1979 and 2007. In order to directly relate technological change to subsequent employment trends, we exploit variation in the regional task...
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The growth of low skill service jobs and the polarization of the US labor market
Autor, David H.; Dorn, David - 2012
We offer an integrated explanation and empirical analysis of the polarization of U.S. employment and wages between 1980 and 2005, and the concurrent growth of low skill service occupations. We attribute polarization to the interaction between consumer preferences, which favor variety over...
Persistent link: https://ebtypo.dmz1.zbw/10010291446
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Paradoxes of luxury work
Sieben, Barbara; Haunschild, Axel - In: Zeitschrift für Personalforschung (ZfP) 26 (2012) 2, pp. 189-194
This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of 'paradoxes'. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers, customers...
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The polarization of employment in German local labor markets
Senftleben, Charlotte; Wielandt, Hanna - 2012
This paper uses the task-based view of technological change to study employment and wage polarization at the level of local labor markets in Germany between 1979 and 2007. In order to directly relate technological change to subsequent employment trends, we exploit variation in the regional task...
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Persistent link: https://ebtypo.dmz1.zbw/10009487320
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The growth of low skill service jobs and the polarization of the US labor market
Autor, David H.; Dorn, David - 2012
We offer an integrated explanation and empirical analysis of the polarization of U.S. employment and wages between 1980 and 2005, and the concurrent growth of low skill service occupations. We attribute polarization to the interaction between consumer preferences, which favor variety over...
Persistent link: https://ebtypo.dmz1.zbw/10009679627
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Customer discrimination and employment outcomes : theory and evidence from the French labor market
Combes, Pierre-Philippe; Decreuse, Bruno; Laouénan, Morgane - In: Journal of labor economics 34 (2016) 1, pp. 107-160
Persistent link: https://ebtypo.dmz1.zbw/10011487086
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Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus - In: Psychology & marketing 33 (2016) 6, pp. 449-464
Persistent link: https://ebtypo.dmz1.zbw/10011491951
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Influence of interpersonal trust on innovative behaviour of service workers : mediating effects of knowledge sharing
Seo, Hyo Min; Kim, Min Cheol; Chang, Kyungro; Kim, Taehee - In: International journal of innovation management 20 (2016) 2, pp. 1650026-1-21
Persistent link: https://ebtypo.dmz1.zbw/10011498703
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Using lagged outcomes to evaluate bias in value-added models
Chetty, Raj; Friedman, John N; Rockoff, Jonah E. - 2016
Persistent link: https://ebtypo.dmz1.zbw/10011436501
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Interpersonal process of emotional labor : the role of negative and positive customer treatment
Zhan, Yujie; Wang, Mo; Shi, Junqi - In: Personnel psychology : a journal of applied research 69 (2016) 3, pp. 525-557
Persistent link: https://ebtypo.dmz1.zbw/10011552338
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Examing social exchange among Chinese service workers : the mediating effect of trust in organization
Ng, Mark - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 163-176
Persistent link: https://ebtypo.dmz1.zbw/10011552963
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International trade and job polarization : evidence at the worker-level
Keller, Wolfgang; Utar, Hale - 2016
Persistent link: https://ebtypo.dmz1.zbw/10011521669
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Using lagged outcomes to evaluate bias in value-added models
Chetty, Raj; Friedman, John N; Rockoff, Jonah E. - In: The American economic review 106 (2016) 5, pp. 393-399
Persistent link: https://ebtypo.dmz1.zbw/10011700066
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