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  • Search: subject_exact:"Dienstleistungsberufe"
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Year of publication
Subject
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Dienstleistungsberufe 318 Service workers 301 Dienstleistungssektor 78 Service industry 72 Deutschland 59 Germany 55 USA 46 United States 43 Beziehungsmarketing 39 Relationship marketing 39 Dienstleistungsqualität 36 Service quality 36 Customer service 33 Kundenservice 33 Arbeitszufriedenheit 30 Emotion 30 Job satisfaction 29 Arbeitsverhalten 28 Work behaviour 28 Qualifikation 27 Arbeitsbedingungen 23 Occupational qualification 23 Dienstleistung 22 Customer satisfaction 21 Kundenzufriedenheit 21 Consumer behaviour 20 Konsumentenverhalten 20 Working conditions 20 Tourism employees 19 Tourismusberufe 19 Services 18 Ungelernte Arbeitskräfte 18 Beschäftigungseffekt 17 Großbritannien 17 Theorie 16 United Kingdom 16 Unskilled workers 16 Anforderungsprofil 15 France 15 Frankreich 15
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Online availability
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Free 54 Undetermined 50
Type of publication
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Article 197 Book / Working Paper 120 Journal 1
Type of publication (narrower categories)
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Article in journal 139 Aufsatz in Zeitschrift 139 Aufsatz im Buch 52 Book section 52 Graue Literatur 47 Non-commercial literature 47 Working Paper 38 Arbeitspapier 30 Collection of articles of several authors 21 Sammelwerk 21 Aufsatzsammlung 11 Konferenzschrift 9 Conference proceedings 7 Hochschulschrift 7 Amtsdruckschrift 6 Government document 6 Thesis 5 Advisory report 3 Article 3 Conference paper 3 Gutachten 3 Konferenzbeitrag 3 Statistics 3 Statistik 3 Amtliche Publikation 2 Case study 2 Fallstudie 2 Research Report 2 Systematic review 2 Übersichtsarbeit 2 Adressbuch 1 Bibliografie enthalten 1 Bibliography included 1 Directory 1 Erlebnisbericht 1 Mehrbändiges Werk 1 Multi-volume publication 1
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Language
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English 223 German 72 French 9 Italian 6 Norwegian 2 Polish 2 Undetermined 2 Korean 1 Dutch 1 Russian 1
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Author
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Crinò, Rosario 7 Lazear, Edward P. 7 Keller, Wolfgang 6 Dunkel, Wolfgang 5 Salverda, Wiemer 5 Stanton, Christopher T. 5 Althoff, Lukas 4 Bove, Liliana L. 4 Coelho, Filipe 4 Combes, Pierre-Philippe 4 Decreuse, Bruno 4 Eckert, Fabian 4 Ganapati, Sharat 4 Laouénan, Morgane 4 Mazzolari, Francesca 4 Shaw, Kathryn 4 Söderlund, Magnus 4 Trannoy, Alain 4 Walsh, Conor 4 Autor, David H. 3 Basso, Gaetano 3 Birken, Thomas 3 Dorn, David 3 Finder, Ruth 3 Haunschild, Axel 3 Korczynski, Marek 3 Mirchandani, Kiran 3 Naknoi, Kanda 3 Peri, Giovanni 3 Pervan, Simon J. 3 Ragusa, Giuseppe 3 Reichwald, Ralf 3 Schettkat, Ronald 3 Schipanski, Agnes 3 Shaw, Kathryn L. 3 Sieben, Barbara 3 Sousa, Carlos M. P. 3 Subramony, Mahesh 3 Utar, Hale 3 Utar, Hâle 3
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Institution
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National Bureau of Economic Research 4 Fédération du Service au Particuliers 2 Arbeitsmarktservice Österreich 1 Berlin Verlag 1 Center for Leading Innovation & Cooperation 1 Deutschland / Bundesministerium für Bildung und Forschung 1 Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung 1 Dienstleistungstagung <6, 2006, Berlin> 1 European Foundation for the Improvement of Living and Working Conditions 1 Europäische Kommission 1 Europäische Stiftung zur Verbesserung der Lebens- und Arbeitsbedingungen 1 Frankreich / Commissariat Général du Plan 1 Freie Universität Berlin / Zentralinstitut für Sozialwissenschaftliche Forschung 1 Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe 1 Friedrich-Schiller-Universität Jena 1 Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften 1 Italien / Consiglio nazionale dell'economia e del lavoro 1 Kuratorium der Deutschen Wirtschaft für Berufsbildung 1 Mauretanien / Qiṭāʿ al-Iḥṣāʾīyāt al-Iqtiṣādīya wa-ʾl-Ḥisābāt al-Waṭanīya 1 Salon des services à la personne <2017, Paris> 1 Südkorea / Tong gye cheong 1 Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig> 1 Technische Universität Darmstadt / Department of Economics and Public Finance 1 Twentieth Century Fund 1 Verlag Neuer Merkur GmbH 1
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Published in...
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The journal of services marketing 10 Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion 7 Discussion paper series / IZA 6 International journal of hospitality management 5 Journal of service management 5 Journal of service research : JSR 5 Services and employment : explaining the US-European gap 5 IZA Discussion Papers 4 Managing service quality : MSQ ; an international journal 4 NBER working paper series 4 Personnel psychology : a journal of applied research 4 Prospects for the professions in China 4 The international journal of human resource management 4 Working paper / National Bureau of Economic Research, Inc. 4 Arbeitspapier 3 CESifo working papers 3 DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft 3 European journal of marketing : EJM 3 Journal of business research : JBR 3 Journal of retailing and consumer services 3 Knowledge workers in the information society 3 Mitteilungen aus der Arbeitsmarkt- und Berufsforschung 3 NBER Working Paper 3 Psychology & marketing 3 Service business 3 Work, employment & society : a journal of the British Sociological Association 3 AMS-Report 2 Australasian marketing journal 2 CESifo Working Paper Series 2 CMR working papers 2 Economie et statistique 2 Forschung aus der Hans-Böckler-Stiftung 2 IZA Discussion Paper 2 International journal of selection and assessment 2 Journal of labor economics 2 Journal of service research 2 Journal of service theory and practice : JSTP 2 Journal of strategic marketing 2 Kom / Kommission der Europäischen Gemeinschaften 2 Services marketing quarterly 2
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Source
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ECONIS (ZBW) 301 EconStor 13 RePEc 3 ArchiDok 1
Showing 1 - 50 of 318
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Frontfagets betydning for lønnsdannelsen i private tjenestnæringer
Brubakk, Leif; Hagelund, Kåre - 2022
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Frontfagets betydning for lønnsdannelsen i private tjenestnæringer
Brubakk, Leif; Hagelund, Kåre - 2022
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Rationalisierungsregime und Interaktionsordnungen der Dienstleistungsarbeit
Becke, Guido - 2022
Interaktionsarbeit ist bisher in der Arbeits- und Dienstleistungsforschung sowie in Public Health noch unzureichend mit Blick auf ihre gesundheitlichen Implikationen erforscht. Zudem mangelt es an Konzepten ihrer gesundheitsförderlichen Gestaltung. Vor diesem Hintergrund wird in diesem Beitrag...
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The adjustment of labor markets to robots
Dauth, Wolfgang; Findeisen, Sebastian; Südekum, Jens; … - In: Journal of the European Economic Association : JEEA 19 (2021) 6, pp. 3104-3153
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The Geography of Remote Work
Althoff, Lukas; Eckert, Fabian; Ganapati, Sharat; … - 2021
We show that cities with higher population density specialize in high-skill service jobs that can be done remotely. The urban and industry bias of remote work potential shaped the recent pandemic’s economic impact. Many big-city high-skill service workers started to work remotely, withdrawing...
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Service Offshoring and White-Collar Employment
Crinò, Rosario - 2021
I study the effects of service offshoring on white-collar employment, using highly disaggregated occupational data for the U.S.. I present a structural model of the firm's behavior that allows tractable derivation of labor demand elasticities for highly detailed occupations. I estimate the model...
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Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.; Mesmer-Magnus, Jessica; Barnes, … - In: The journal of services marketing 37 (2023) 2, pp. 168-183
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Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl; Laud, Gaurangi; Chou, Cindy Yunhsin - In: The journal of services marketing 37 (2023) 3, pp. 351-370
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Purple power : the history and global impact of SEIU
Aguiar, Luis L. M. (ed.); McCartin, Joseph Anthony (ed.) - 2023
"This project examines the Service Employee International Union (SEIU), long considered the best hope of a future for American organized labor. A union that has catered to a diverse body of workers outside the traditional factory-industrial stream--service workers, domestic workers, immigrant...
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At your service : working conditions of interactive service workers
Eiffe, Franz F.; Wilkens, Mathijn; Brandsma, Nils - European Foundation for the Improvement of Living and … - 2020
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The city paradox : skilled services and remote work
Althoff, Lukas; Eckert, Fabian; Ganapati, Sharat; … - 2020
The large cities in the US are the most expensive places to live. Paradoxically, this cost is disproportionately paid by workers who could work remotely, and live anywhere. The greater potential for remote work in large cities is mostly accounted for by their specialization in skill- and...
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Service workers in the era of monopoly capital : a Marxist analysis of service and retail labour
Van Onzen, Fabian - 2022
Historical materialism -- Marxism, class and the service industry -- Service labour and value theory -- Retail and the circulation of commodities -- Monopoly capital and the sales effort -- Two stages of production and realisation -- A Marxist analysis of outsourcing -- Cleaning workers and...
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The geography of remote work
Althoff, Lukas; Eckert, Fabian; Ganapati, Sharat; … - In: Regional science & urban economics 93 (2022), pp. 1-21
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Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa; Närvänen, Elina - In: The journal of services marketing 36 (2022) 3, pp. 313-325
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Signaling authenticity for frontline service employees
Matthews, A. Lynn; Eilert, Meike - In: The journal of services marketing 36 (2022) 3, pp. 416-431
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Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung; Kim, Young-Jin - In: The journal of services marketing 36 (2022) 4, pp. 612-625
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The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma; Becker-Özcamlica, Hürrem - In: The journal of services marketing 36 (2022) 8, pp. 1095-1105
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The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
Subramony, Mahesh; Golubovskaya, Maria; Keating, Byron; … - In: Journal of business research : JBR 149 (2022), pp. 363-374
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Dynamiken autonomer Arbeitskonflikte im digitalen Kapitalismus : der Fall "Gorillas"
Ewen, Janis; Heiland, Heiner; Seeliger, Martin - In: Sozialpartnerschaft im digitalisierten Kapitalismus : …, (pp. 234-257). 2022
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A critical study on the impact of ICT on interactive service workers in the hotel industry
Sarmah, Jina - 2022
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Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh; Groth, Markus - In: Journal of service research 24 (2021) 2, pp. 226-229
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Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh; Groth, Markus; Hu, Xinyu; Wu, Yu - In: Journal of service research 24 (2021) 2, pp. 230-248
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The Geography of Remote Work
Althoff, Lukas; Eckert, Fabian; Ganapati, Sharat; … - National Bureau of Economic Research - 2021
We show that cities with higher population density specialize in high-skill service jobs that can be done remotely. The urban and industry bias of remote work potential shaped the COVID-19 pandemic's economic impact. Many high-skill service workers started to work remotely, withdrawing spending...
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Invisible labour : support service workers in India's information technology industry
Chakraborty, Indranil - 2021
Introduction: Technology and change : ancillary workers in the Indian IT industry -- Flat world, globalization and Indian IT -- Collection, interpretation and analysis of data -- Time, place and space -- Women workers' narratives of precarious work and social struggle -- Conflicts and...
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Working Class : warum wir Arbeit brauchen, von der wir leben können
Friedrichs, Julia - 2021
Die Generation nach den Babyboomern ist die erste nach dem Zweiten Weltkrieg, die ihre Eltern mehrheitlich nicht wirtschaftlich übertreffen wird. Obwohl die Wirtschaft ein Jahrzehnt lang wuchs, besitzt die Mehrheit in diesem Land kaum Kapital, kein Vermögen. Doch sich Wohlstand aus eigener...
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The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type
Day, Steven W.; Lundy, Harold <Jr.>; Torrance, … - In: Journal of international business and economics : JIBE 21 (2021) 3, pp. 18-27
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An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias; Becker, Laura; Büttgen, Marion - In: The journal of services marketing 36 (2022) 3, pp. 432-444
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Computerization and Immigration : Theory and Evidence from the United States
Basso, Gaetano - 2017
The changes in technology that took place in the US during the last three decades, mainly due to the introduction of computerization and automation, have been characterized as "routine-substituting." They have reduced the demand for routine tasks, but have increased the demand for analytical...
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Computerization and immigration : theory and evidence from the United States
Basso, Gaetano; Peri, Giovanni; Rahman, Ahmed S. - 2017
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Building six million good jobs in Canada
Florida, Richard L. - 2017
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Computerization and Immigration : Theory and Evidence from the United States
Basso, Gaetano - 2017
Recent technological changes have been characterized as “routine-substituting,” reducing demand for routine tasks but increasing it for analytical and service tasks. Little is known about how these changes have impacted immigration, or task specialization between immigrants and natives. In...
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Problematisches und pathologisches Glücksspielverhalten bei Spielhallen-Servicekräften
Kornek, Christian - 2020
Das Glücksspielverhalten von Spielhallen-Servicekräften – Bedingungen für regelmäßiges Glücksspiel – Typische Spielverhaltensmuster von Spielhallen-Servicekräften – Suchtprävention im beruflichen Umfeld – Faktoren, die eine Spielbeteiligung voraussagen – Faktoren, die einen...
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Haushaltsnahe Dienstleistungen für Familien : eine qualitative Studie über die Relevanz alltagsunterstützender Angebote für die Entlastung erwerbstätiger Eltern
Bröcheler, Mareike - 2020 - 1. Auflage
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Subclinical : the invisible service worker
Bhatnagar, Kushagra - In: Marketing theory 20 (2020) 2, pp. 151-157
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Low wage in high tech : an ethnography of service workers in global India
Mirchandani, Kiran; Mukherjee, Sanjukta; Tambe, Shruti - 2020
Introduction: new service workers in the global economy -- Hidden informality in multinational technology firms -- Housekeepers: creating modern India from the periphery -- Model entrepreneurs/violent offenders : corporate taxi drivers at crossroads -- Risk managers at risk : private security...
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The impacts of restricting mobility of skilled service workers : evidence from physicians
Lavetti, Kurt; Simon, Carol J.; White, William Deakins - In: Journal of human resources : JHR 55 (2020) 3, pp. 1025-1067
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Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick; Arli, Denni; Gheshlaghi, Mahnaz - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
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International Trade and Job Polarization : Evidence at the Worker-Level
Keller, Wolfgang - 2016
This paper examines the role of international trade for job polarization– the decline in opportunities for mid-wage workers while those for high- and low-wage workers increase. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we show that...
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International Trade and Job Polarization : Evidence at the Worker Level
Keller, Wolfgang - 2016
This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...
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Allocating effort and talent in professional labor markets
Barlevy, Gadi; Neal, Derek A. - 2016
In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...
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Allocating effort and talent in professional labor markets
Barlevy, Gadi; Neal, Derek A. - 2016
In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...
Persistent link: https://ebtypo.dmz1.zbw/10011446570
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International trade and job polarization : evidence at the worker level
Keller, Wolfgang; Utar, Hâle - 2016
This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...
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International trade and job polarization : evidence at the worker-level
Keller, Wolfgang; Utar, Hâle - 2016
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International Trade and Job Polarization : Evidence at the Worker-Level
Keller, Wolfgang - 2016
This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...
Persistent link: https://ebtypo.dmz1.zbw/10012456360
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Etwas mehr Respekt, bitte!
Kock, Klaus - In: Arbeit erforschen und gestalten : ein Querschnitt durch …, (pp. 60-63). 2019
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Service sectors in India issues, challenges and opportunities
Jeyakumar, S. (ed.); Muthukumar, V. (ed.) - 2019
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Customer discrimination and employment outcomes : theory and evidence from the French labor market
Combes, Pierre-Philippe; Decreuse, Bruno; Laouénan, Morgane - 2014
The paper investigates the link between the over-exposure of African immigrants to unemployment in France and their under-representation in jobs in contact with customers. We build a two-sector matching model with ethnic sector-specific preferences, economy-wide employer discrimination, and...
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The value of bosses
Lazear, Edward P.; Shaw, Kathryn; Stanton, Christopher T. - 2014
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Sprzątanie w wielkim mieście ; Cz. 1
Sosnowska, Anna - 2014
The text, consisting of two parts, presents conclusions from the exploratory research on the Polish female niche on the New York City immigrant labor market - cleaning. Part 1 points out the crucial character of the working class niches on the Western labor markets for the image of Poland and...
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Sprzątaczki w domach prywatnych jako przedsiębiorstwa usługowe z marką etniczną
Sosnowska, Anna - 2014
An interpretation of domestic cleaners' work as experienced by Polish immigrants in New York City is presented in this text. It argues that the elements of this work that cleaners appreciated themselves are the characteristics of the small immigrant enterprise whose place on the market relies...
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