EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Research Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject_exact:"Dienstleistungsmarketing"
Narrow search

Attention

ZBW has fallen victim to a cyber attack.For this reason, EconBiz was offline for several weeks. Many EconBiz services are now online again. Please excuse the circumstances!
Details  Contact

Narrow search

Year of publication
Subject
All
Dienstleistungsmarketing 1,636 Services marketing 1,617 Beziehungsmarketing 373 Relationship marketing 369 Theorie 304 Theory 304 Dienstleistung 301 Deutschland 284 Germany 281 Dienstleistungsqualität 261 Service quality 259 Konsumentenverhalten 244 Consumer behaviour 243 Marketing 232 Dienstleistungssektor 204 Service industry 191 Customer satisfaction 154 Kundenzufriedenheit 154 Marketingmanagement 144 Services 141 Marketing management 135 Dienstleistungsmanagement 116 Service management 115 Brand management 108 Markenführung 108 Kundenintegration 95 Customer integration 94 Marketing theory 94 Marketingtheorie 94 Service-dominant logic 90 Service-Dominant Logic 89 Lieferantenmanagement 87 Supplier relationship management 87 USA 84 United States 84 Betriebliche Wertschöpfung 67 Value creation 67 Customer service 60 Kundenservice 60 Dienstleistungsbetrieb 57
more ... less ...
Online availability
All
Undetermined 300 Free 72
Type of publication
All
Article 975 Book / Working Paper 636 Journal 25
Type of publication (narrower categories)
All
Article in journal 616 Aufsatz in Zeitschrift 616 Aufsatz im Buch 356 Book section 356 Hochschulschrift 180 Thesis 158 Graue Literatur 115 Non-commercial literature 115 Collection of articles of several authors 110 Sammelwerk 110 Case study 66 Fallstudie 66 Bibliografie enthalten 64 Bibliography included 64 Lehrbuch 62 Textbook 55 Aufsatzsammlung 45 Konferenzschrift 43 Working Paper 43 Arbeitspapier 41 Conference proceedings 26 Ratgeber 22 Guidebook 20 Reprint 16 Handbook 15 Handbuch 15 Systematic review 8 Übersichtsarbeit 8 Fallstudiensammlung 7 Collection of articles written by one author 6 Glossar enthalten 6 Glossary included 6 Sammlung 6 Conference paper 5 Konferenzbeitrag 5 Mehrbändiges Werk 4 Multi-volume publication 4 Festschrift 3 Amtsdruckschrift 2 Bibliografie 2
more ... less ...
Language
All
English 914 German 705 French 11 Polish 4 Dutch 3 Italian 2 Swedish 2 Ukrainian 2 Undetermined 2 Finnish 1 Russian 1 Spanish 1
more ... less ...
Author
All
Bruhn, Manfred 47 Meffert, Heribert 29 Grönroos, Christian 24 Meyer, Anton 16 Kleinaltenkamp, Michael 15 Stauss, Bernd 15 Woratschek, Herbert 14 Vargo, Stephen L. 13 Lusch, Robert F. 12 Hadwich, Karsten 11 Wirtz, Jochen 11 Fließ, Sabine 10 Baron, Steve 9 Bauer, Hans H. 9 Benkenstein, Martin 9 Roth, Stefan 9 Ahlert, Dieter 8 Bitner, Mary Jo 8 Corsten, Hans 8 Freiling, Jörg 8 Hogreve, Jens 8 Müller, Wolfgang 8 Engelhardt, Werner Hans 7 Gouthier, Matthias 7 Lovelock, Christopher H. 7 Zeithaml, Valarie A. 7 Berry, Leonard L. 6 Edvardsson, Bo 6 Gremler, Dwayne D. 6 Reckenfelderbäumer, Martin 6 Schmitz, Gertrud 6 Finsterwalder, Jörg 5 Fisk, Raymond P. 5 Gummesson, Evert 5 Helmig, Bernd 5 Horbel, Chris 5 Huber, Frank 5 Moser, H. R. 5 Roy, Sanjit 5 Rust, Roland T. 5
more ... less ...
Institution
All
American Marketing Association 5 Springer Fachmedien Wiesbaden 5 American Bankers Association 4 Fördergesellschaft Marketing an der Universität Augsburg 4 Nomos Verlagsgesellschaft 4 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 Books on Demand GmbH <Norderstedt> 2 Duncker & Humblot 2 Excellence-in-Service-Konferenz <5., 2015, Koblenz> 2 IGI Global 2 Institute of Chartered Financial Analysts of India 2 Ruhr-Universität Bochum / Seminar für Angewandte Wirtschaftslehre 2 ANZMAC Conference <2019, Wellington> 1 Alexander Technological Institute of Thessaloniki 1 Australian and New Zealand Marketing Academy 1 Conference on Services Marketing <1, 1981, Orlando, Fla.> 1 De Gruyter Oldenbourg 1 Deutscher Betriebswirte-Verlag GmbH 1 Deutschland / Bundesamt für Wirtschaft und Ausfuhrkontrolle 1 Deutschland / Bundeswehr / Universität Hamburg 1 Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck> 1 Edward Elgar Publishing 1 Eidgenössische Technische Hochschule Zürich 1 European Society for Opinion and Marketing Research 1 Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg 1 FernUniversität in Hagen 1 Finnland / Valtionhallinnon kehittämiskeskus 1 Freie Universität Berlin / Marketing-Department 1 GATE Germany, Konsortium Internationales Hochschulmarketing 1 Helsingin Kauppakorkeakoulu 1 Institut für Marketing <Münster, Westfalen> 1 Institut für Markt- und Distributionsforschung <Köln> 1 International Healthcare Industry Research 1 Josef Eul Verlag GmbH 1 Marketing-Symposium <1995, Haigerloch> 1 Münchener Marketing-Symposium <24, 1998, München> 1 Münsteraner Marketing-Symposium <5, 1999, Münster (Westf)> 1 Naučno-Issledovatelʹ'kij Ėkonomičeskij Institut <Minsk> 1 NetLibrary, Inc 1 Nordwestdeutsche Klassenlotterie <Hamburg> 1
more ... less ...
Published in...
All
The journal of services marketing 48 SpringerLink / Bücher 38 Services marketing quarterly 31 Journal of the Academy of Marketing Science 21 European journal of marketing : EJM 20 Journal of service research : JSR 20 Fokus Dienstleistungsmarketing 19 Journal of service management 19 Dienstleistungsmarken : Forum Dienstleistungsmanagement 16 Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing 15 Innovations in services marketing and management : strategies for emerging economies 15 Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB) 14 Industrial marketing management : the international journal for industrial and high-tech firms 14 Journal of retailing and consumer services 14 Springer eBook Collection / Business and Economics 14 Journal of business research : JBR 12 Gabler Edition Wissenschaft 11 International journal of hospitality management 11 Managing service quality : MSQ ; an international journal 11 Neue Herausforderungen an das Dienstleistungsmarketing 11 International journal of contemporary hospitality management 10 The service industries journal 10 Marketing theory 9 Health marketing quarterly 8 Jahrbuch der Absatz- und Verbrauchsforschung 8 Services marketing cases in emerging markets : an asian perspective 8 Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung 7 Die Betriebswirtschaft : DBW 7 Global cases on hospitality industry 7 Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing 7 International journal of quality and service sciences 7 International journal of research in marketing : IJRM ; official journal of the European Marketing Academy 7 Journal of hospitality marketing & management 7 Journal of travel and tourism marketing 7 Kundenbeziehungen im Dienstleistungsbereich 7 Schriftenreihe Schwerpunkt Marketing / Arbeitspapier 7 Advances in marketing, customer relationship management, and e-services (AMCRMES) book series 6 Advances in services marketing 6 Dienstleistungsmarketing, Kommunikationspolitik und Tourismus 6 Europäische Hochschulschriften / 5 6
more ... less ...
Source
All
ECONIS (ZBW) 1,622 OLC EcoSci 7 EconStor 3 RePEc 2 USB Cologne (business full texts) 1 USB Cologne (EcoSocSci) 1
Showing 1 - 50 of 1,636
Cover Image
Analyzing service failures when shopping for supplements online among college students
Uitz, Thomas O.; Jančíková, Eva - In: Management : journal of contemporary management issues 27 (2022) 1, pp. 17-30
Persistent link: https://ebtypo.dmz1.zbw/10013502509
Saved in:
Cover Image
Applying model of brand equity in higher education marketing context
Vukasović, Tina - In: Business systems research : a system view accross … 13 (2022) 1, pp. 156-168
Background: The idea of brands is currently swiftly transferring from the market for goods to the market for services, giving rise to the service brand. Globalisation, the accelerated and increased development of service activities, and more rivalry in the provider's market have all contributed...
Persistent link: https://ebtypo.dmz1.zbw/10013542127
Saved in:
Cover Image
Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66
Persistent link: https://ebtypo.dmz1.zbw/10013499085
Saved in:
Cover Image
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle - In: Services marketing quarterly 43 (2022) 2, pp. 129-145
Persistent link: https://ebtypo.dmz1.zbw/10013178029
Saved in:
Cover Image
What can I do for you? : optimal market segmentation in service markets
Jost, Peter-J.; Ressi, Anna - In: Production and operations management : the flagship … 31 (2022) 7, pp. 2838-2852
Persistent link: https://ebtypo.dmz1.zbw/10013277115
Saved in:
Cover Image
Delineating zero-price markets with network effects : an analysis of free messenger services
Nakamura, Akihiro; Ida, Takanori - 2021
Persistent link: https://ebtypo.dmz1.zbw/10012616110
Saved in:
Cover Image
17 years of service-dominant logic : Vargo and Lusch's contributions
Alexander Joseph Ibnu Wibowo; Ujang Sumarwan; Budi Suharjo - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 482-492
This article aims to examine the contribution of Vargo and Lusch (V&L) to service-dominant logic (S-D logic) thinking from the first time it appeared until now. No previous study has specifically analyzed all contributions of V&L since the phenomenon appearance of their article about this...
Persistent link: https://ebtypo.dmz1.zbw/10012888446
Saved in:
Cover Image
Precommitment-based pricing
Berger, Katja L.; Schamp, Christina; Heitmann, Mark; … - 2021
Persistent link: https://ebtypo.dmz1.zbw/10012605689
Saved in:
Cover Image
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186
Persistent link: https://ebtypo.dmz1.zbw/10012522519
Saved in:
Cover Image
Marketing of an academic program : case study of an engineering program
Kuzior, Aleksandra; Grebski, Michalene; Grebski, Wes - In: Marketing i menedžment innovacij : m&mi (2021) 1, pp. 56-64
Persistent link: https://ebtypo.dmz1.zbw/10013093230
Saved in:
Cover Image
Pricing strategy in the product and service market
Xia, Yu; Xie, Jiaping; Zhu, Weijun; Liang, Ling - In: Journal of management science and engineering 6 (2021) 2, pp. 211-234
Existing studies have mainly focused on pricing in either primary markets or aftermarkets. However, in practice, prices in primary markets and aftermarkets are closely correlated. This study examines the joint pricing strategy in both primary markets and aftermarkets based on customer utility...
Persistent link: https://ebtypo.dmz1.zbw/10013206271
Saved in:
Cover Image
Effects of Market Structure on Broadband Quality in Local U.S. Residential Service Markets
Flamm, Kenneth; Varas, Pablo - 2021
This paper investigates the effects of changes in market structure on residential service quality in local U.S. broadband markets. Our analysis focuses on identifying causal effects on quality from entry (or exit) by firms using both legacy and non-legacy broadband network technologies.We...
Persistent link: https://ebtypo.dmz1.zbw/10013217286
Saved in:
Cover Image
Consumer Salience and Quality Provision in (Un)Regulated Public Service Markets
Gu, Yiquan; Rasch, Alexander; Wenzel, Tobias - 2021
This paper examines the publication of quality indicators in service markets with public finance systems, such as education and healthcare markets. We provide a spatial model of product differentiation in which the reporting of such indicators increases consumers’ decision weight on quality...
Persistent link: https://ebtypo.dmz1.zbw/10013250511
Saved in:
Cover Image
From service to social innovation with a service-dominant logic approach
Barrios, Andrés; Camacho, Sonia - In: The journal of services marketing 37 (2023) 2, pp. 201-215
Persistent link: https://ebtypo.dmz1.zbw/10013542925
Saved in:
Cover Image
Service marketing analysis of movies as unique service-products
Ádám, Horváth; Balázs, Gyenge - In: SocioEconomic challenges : SEC 4 (2020) 2, pp. 44-55
Persistent link: https://ebtypo.dmz1.zbw/10012295272
Saved in:
Cover Image
Development of Moldova psychological services market: the need to use regulatory mechanisms and foreign European partnership
Railean, Elena; Varban, Irina - In: Eastern European journal for regional studies 6 (2020) 2, pp. 117-128
Persistent link: https://ebtypo.dmz1.zbw/10012547014
Saved in:
Cover Image
Identifying Service Market Reform Priorities in Italy
Belhocine, Nazim - 2020
Italy's labor productivity in market services has declined since 2000, underperforming manufacturing and peer European countries, especially in strongly regulated sectors. A model of monopolistic competition is used to identify which service sectors would benefit more from removing entry and/or...
Persistent link: https://ebtypo.dmz1.zbw/10012836104
Saved in:
Cover Image
How Is the Audit Market Affected by Characteristics of the Non-Audit Services Market?
Friedman, Henry L. - 2020
How can features of the markets for audit and non-audit services (NAS) affect an audit firm's incentives to invest in audit quality, the price at which it offers audits, social welfare, and the effects of prohibitions on providing NAS to audit clients and generally? We address this and related...
Persistent link: https://ebtypo.dmz1.zbw/10012851883
Saved in:
Cover Image
Identifying service market reform priorities in Italy
Belhocine, Nazim; Garcia-Macia, Daniel - 2020
Italy's labor productivity in market services has declined since 2000, underperforming manufacturing and peer European countries, especially in strongly regulated sectors. A model of monopolistic competition is used to identify which service sectors would benefit more from removing entry and/or...
Preview
Preview
Persistent link: https://ebtypo.dmz1.zbw/10012177630
Saved in:
Cover Image
Consumer salience and quality provision in (un)regulated public service markets
Gu, Yiquan; Rasch, Alexander; Wenzel, Tobias - 2020
This paper examines the publication of quality indicators in service markets with public finance systems, such as education and healthcare markets. We provide a spatial model of product differentiation in which the reporting of such indicators increases consumers’ decision weight on quality...
Persistent link: https://ebtypo.dmz1.zbw/10012390724
Saved in:
Cover Image
Social media in the marketing of educational services
Tokarskia, Daniel; Kowalik, Maximilian Jan - In: Journal of Positive Management : JPM 11 (2020) 1, pp. 66-79
Persistent link: https://ebtypo.dmz1.zbw/10013203637
Saved in:
Cover Image
Services marketing and medical tourism : the impact on private health services in Bangkok
James, Paul - In: Journal of management research 12 (2020) 1, pp. 37-56
Persistent link: https://ebtypo.dmz1.zbw/10012156642
Saved in:
Cover Image
For all to see : social risk and observable complaining on Facebook
Armstrong, Christine; Kulczynski, Alicia; Brennan, Stacey - In: European journal of marketing 56 (2022) 1, pp. 31-71
Persistent link: https://ebtypo.dmz1.zbw/10012798636
Saved in:
Cover Image
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23
Persistent link: https://ebtypo.dmz1.zbw/10012800117
Saved in:
Cover Image
Services marketing : people, technology, strategy
Wirtz, Jochen; Lovelock, Christopher H. - 2022 - Ninth edition
"Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, new technologies such as artificial intelligence...
Preview
Preview
Persistent link: https://ebtypo.dmz1.zbw/10012550343
Saved in:
Cover Image
Service customization in turbulent environments : service business models and knowledge integration to create capability-based switching costs
Frank, Alejandro Germán; Mendes, Glauco H. de Souza; … - In: Industrial marketing management : the international … 100 (2022), pp. 1-18
Persistent link: https://ebtypo.dmz1.zbw/10013206396
Saved in:
Cover Image
Business- und Dienstleistungsmarketing : die Vermarktung integrativ erstellter Leistungsbündel
Weiber, Rolf; Kleinaltenkamp, Michael; Geiger, Ingmar - 2022 - 2., erweiterte und aktualisierte Auflage
Preview
Preview
Persistent link: https://ebtypo.dmz1.zbw/10012038582
Saved in:
Cover Image
Let's get acquainted : an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives
Osman, Ismah; Rehman, Mohsin Abdur; Sajid Mohy ul din; … - In: Journal of Islamic marketing 13 (2022) 11, pp. 2209-2231
Persistent link: https://ebtypo.dmz1.zbw/10013536297
Saved in:
Cover Image
Importance of offline service quality in building loyalty of OC service brand
Park, Joonyong; Kim, Renee B. - In: Journal of retailing and consumer services 65 (2022), pp. 1-8
Persistent link: https://ebtypo.dmz1.zbw/10013169688
Saved in:
Cover Image
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit; Gruner, Richard L.; Guo, Jingjing - In: Journal of strategic marketing 30 (2022) 1, pp. 45-68
Persistent link: https://ebtypo.dmz1.zbw/10013170042
Saved in:
Cover Image
Marketingübungsbuch : Aufgaben und Lösungen
Walsh, Gianfranco; Dose, David; Funke, Christopher - 2022 - 3., überarbeitete und erweiterte Auflage
Dieses Marketingübungsbuch bietet Studierenden die Möglichkeit, sich mithilfe von anwendungsbezogenen Aufgaben gezielt auf Prüfungen vorzubereiten und tiefer in das Thema einzusteigen. An jede Aufgabe schließt sich die Lösung an, so dass das Ergebnis der Bearbeitung unmittelbar überprüft...
Preview
Preview
Persistent link: https://ebtypo.dmz1.zbw/10013188379
Saved in:
Cover Image
Special Issue: service marketing and the winds of change; ANZMAC 2019 Conference
ANZMAC Conference <2019, Wellington> - 2022
Persistent link: https://ebtypo.dmz1.zbw/10013190871
Saved in:
Cover Image
Does service failure criticality affect global travellers' service evaluations? : an empirical analysis of online reviews
Dwesar, Rishi; Sahoo, Debajani - In: Management decision 60 (2022) 2, pp. 426-448
Persistent link: https://ebtypo.dmz1.zbw/10013162829
Saved in:
Cover Image
Zur Analyse der Online-Customer-Journey unter Einsatz des Process-Minings : methodische Ansätze und ausgewählte Implikationen
Lindenbeck, Benedikt - In: Transfer : Zeitschrift für Kommunikation und … 68 (2022) 1, pp. 38-45
Persistent link: https://ebtypo.dmz1.zbw/10013165924
Saved in:
Cover Image
Is similarity a constraint for service-to-service brand extensions?
Dimitriu, Radu; Warlop, Luk - In: International journal of research in marketing : IJRM ; … 39 (2022) 4, pp. 1019-1041
Persistent link: https://ebtypo.dmz1.zbw/10013471031
Saved in:
Cover Image
Commentary: the moral limits of service markets : just because we can, should we?
Raciti, Maria; Badejo, Foluké Abigail; Previte, Josephine - In: The journal of services marketing 36 (2022) 2, pp. 89-96
Persistent link: https://ebtypo.dmz1.zbw/10013407393
Saved in:
Cover Image
Mapping of Journal of Services Marketing themes : a retrospective overview using bibliometric analysis
Donthu, Naveen; Kumar, Satish; Ranaweera, Chatura; … - In: The journal of services marketing 36 (2022) 3, pp. 340-363
Persistent link: https://ebtypo.dmz1.zbw/10013407505
Saved in:
Cover Image
Viewpoint: the need to evolve to a service logic mindset in Latin America
Reynoso, Javier - In: The journal of services marketing 36 (2022) 5, pp. 629-636
Persistent link: https://ebtypo.dmz1.zbw/10013407578
Saved in:
Cover Image
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui; Blocker, Christopher - In: The journal of services marketing 36 (2022) 7, pp. 895-907
Persistent link: https://ebtypo.dmz1.zbw/10013407618
Saved in:
Cover Image
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal; Shamim, Amjad; Saleem, Muhammad Shoaib - In: The journal of services marketing 36 (2022) 7, pp. 977-990
Persistent link: https://ebtypo.dmz1.zbw/10013407632
Saved in:
Cover Image
Service-dominant logic : the road map to value co-creation in place marketing
Daskou, Sofia; Masouras, Andreas; Athanasula-Reppa, … - In: Business Development and Economic Governance in …, (pp. 369-382). 2022
Persistent link: https://ebtypo.dmz1.zbw/10013415100
Saved in:
Cover Image
Eight organizational enablers of digital service-sales ambidexterity in industrial firms
Classen, Moritz; Friedli, Thomas - In: The journal of business & industrial marketing 37 (2022) 11, pp. 2142-2155
Persistent link: https://ebtypo.dmz1.zbw/10013455410
Saved in:
Cover Image
Handle with care! : service contract termination as a service delivery task
Wetzel, Hauke; Haenel, Christina; Hess, Alexandra Claudia - In: European journal of marketing 56 (2022) 12, pp. 3169-3196
Persistent link: https://ebtypo.dmz1.zbw/10013457419
Saved in:
Cover Image
Role of trust in influencing service recommendation from customers for beauty service industry
Panwar, Tapish; Khan, Kalim - In: Metamorphosis : a journal of management research 21 (2022) 1, pp. 19-30
Persistent link: https://ebtypo.dmz1.zbw/10013384394
Saved in:
Cover Image
Service marketing strategies and performances of tourism and hospitality enterprises : implications from a small border province in Thailand
Piriya Pholphirul; Pungpond Rukumnuaykit; Teerawat … - In: Asia Pacific journal of marketing and logistics 34 (2022) 5, pp. 887-905
Persistent link: https://ebtypo.dmz1.zbw/10013390820
Saved in:
Cover Image
Understanding artificial intelligence in service during the post pandemic period
Tuğer, Ahmet T. - In: Digital challenges and strategies in a pandemic world, (pp. 107-125). 2022
Persistent link: https://ebtypo.dmz1.zbw/10013361544
Saved in:
Cover Image
Consumer salience and quality provision in (un)regulated public service markets
Gu, Yiquan; Rasch, Alexander; Wenzel, Tobias - In: Regional science & urban economics 93 (2022), pp. 1-9
Persistent link: https://ebtypo.dmz1.zbw/10013264783
Saved in:
Cover Image
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen; Gremler, Dwayne D.; Kumar, Satish; … - In: Journal of service research 25 (2022) 2, pp. 187-193
Persistent link: https://ebtypo.dmz1.zbw/10013268006
Saved in:
Cover Image
Transforming healthcare service environments : a sensory-based approach
Yap, Sheau-Fen; Phillips, Megan; Hwang, Euejung; Xu, Yingzi - In: Journal of service theory and practice 32 (2022) 5, pp. 673-700
Persistent link: https://ebtypo.dmz1.zbw/10013349373
Saved in:
Cover Image
When does service employee's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence
Hill, Sally Rao; Tombs, Alastair G. - In: European journal of marketing 56 (2022) 7, pp. 1985-2013
Persistent link: https://ebtypo.dmz1.zbw/10013352675
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Next
  • Last
A service of the
zbw
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...