Switzerland features strong socio-economic segregation and no formal school choice, making residential relocation the only channel through which parents can access preferred schools. Identifying how parents value school attributes is therefore essential but challenging, given that choices bundle...

Switzerland features strong socio-economic segregation and no formal school choice, making residential relocation the only channel through which parents can access preferred schools. Identifying how parents value school attributes is therefore essential but challenging, given that choices bundle...

We estimate doctor value-added (VA) combining population-wide patient-doctor register data with exogenous variation in the assignment of patients to GPs. We find substantial variation in the quality of GPs as measured by patients' post-assignment mortality. Certain doctor characteristics and...

This study examines the relationship between absenteeism and firm performance using data on 1,387 stores of a retail chain, combined with public health data, covering a 36-month period. Crucially, the relationship between absenteeism and sales is not monotonic. Instead, it exhibits an inverted...

The purpose of this study is to investigate the role of millennial tourists' accommodation service experiences (ASEs) on their satisfaction, word-of-mouth (WOM) and revisit intentions (RIs) in an emerging economy. A survey instrument was used to collect cross-sectional data from millennial...

The rapid advancement of Financial Technology (FinTech) has ushered in a new era of financial services, with innovative solutions that have the potential to transform how individuals and businesses manage their finances. This research study explores the critical factors affecting the adoption of...

Since the 20th century, quality has become a major strategic concern for both researchers and organizations, serving as a lever for performance and a key factor of differentiation in an increasingly digital environment. However, despite the development of e-government services, the exploration...

Purpose - This study explores Photovoice as a participatory visual research method to capture hotel guest experiences. Traditional surveys and interviews often fail to reflect emotional and sensory nuances. expectancy-disconfirmation theory (EDT) and service-dominant logic (SDL)support this...

Generative artificial intelligence (AI) has witnessed a major boom in recent years and is increasingly penetrating the higher education sector. This study focused on the use of ChatGPT by undergraduate management students. We developed a model called the "AI Student Satisfaction with Studies...

The investigation into sharia hotel websites is highly relevant for Muslim tourists, particularly because the strict regulations governing their choices necessitate detailed information to aid in their decision-making when renting hotels online. The aim of this study is to examine the impact of...

In recent years, as consumer income levels have increased, restaurant customers' preferences have changed, and this is especially reflected in ALCR customers with high service quality. The research was based on the hypothesis that ALCR's service quality is high. In this study, tourism...

This study investigates the impact of environmental, social, and governance (ESG) performance on the cost of capital, using a sample of 406 non-financial companies in the United Kingdom from 2014 to 2023. We examined how ESG performance and audit quality influence the cost of equity (CoE), cost...

This study examines the mechanisms shaping citizen satisfaction in the context of digital government, taking Guangdong Province's highly centralized "Yue Sheng Shi" platform as a case study. Building on the American Customer Satisfaction Index (ACSI) framework, a structural model was tested with...

In today's dynamic tourism industry, shaped by globalization and digitalization, understanding destination competitiveness is crucial for crafting sustainable development policies. This paper explores Romania's competitive advantage as a tourist destination through both theoretical and practical...

The objective of this work is to examine the various aspects related to the market implementation of emerging demand-side servitized energy services. To provide context, the motivations, benefits, risks, and technical challenges related to energy service servitization are analyzed in detail from...

Objective: The article aims to identify the key aspects that define service quality for artificial intelligence chatbots (AICB) in higher education, based on insights from students. The second objective is to put AICB quality into the broader context of other key variables associated with...

This study examines Chinese hotel employees' understanding of customer relationship management (CRM) practices, with a focus on loyalty programme behaviour (LPB). Specifically, it investigates how three factors-loyalty programme (LP) awareness, LP knowledge, and LP concerns-shape employees'...

Using administrative data on Australian daycare centers and a triple-difference design, we examine the impact of daycare availability and quality ratings on childcare utilization and mothers' labor market outcomes. We document a substantial positive impact of daycare availability and higher...

Servicescape, the physical and social environment of a service setting, is a critical strategic tool for creating competitive advantage. While its influence on customer loyalty and electronic word-of-mouth (e-WOM) is established, the underlying psychological mechanisms remain inadequately...