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Beschwerdemanagement 1 Beziehungsmarketing 1 Complaint management 1 Consumer behaviour 1 Customer satisfaction 1 Dienstleistungsqualität 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 Relationship marketing 1 Service quality 1 Service recovery 1 customer exit 1 failure severity 1 fitness center 1 switching intention 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
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Campos, Pimenta, Marco Tulio 1 Mesquita, José Marcos Carvalho de 1 Shin, Hyunju 1 Urdan, André Torres 1
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Services marketing quarterly 1
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ECONIS (ZBW) 1
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The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio; Mesquita, José Marcos … - In: Services marketing quarterly 44 (2023) 1, pp. 51-72
Persistent link: https://ebtypo.dmz1.zbw/10013546191
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