Search Results - subject_exact:"Government services"

Public service in tough times : working under austerity in Manitoba

2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015611882

Does reluctance to share personal data reduce citizen demand for personalized services? : evidence from a survey experiment

Aguirre, Florencia; Roseth, Benjamin; Santamaria, Julieth - 2024

Two seemingly contradictory trends have accompanied the rise of digital transformation: a demand for better and more customized services, which require the use of personal data, and a concern for data protection. How do we reconcile these divergent trends? The answer to this question may...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014536104

Unravelling e-governance adoption drivers : insights from the UTAUT 3 model

Gupta, Saurabh; Prusty, Sadananda; Srivastava, Medha - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015437343

Social preferences for public provision of services : experimental evidence from Latin America

Bejarano, Hernán; Busso, Matias; Santos, Juan Francisco - 2026

We study how individuals in six Latin American countries value public versus private provision of education and healthcare using a survey experiment. Respondents were randomly assigned to vignettes that vary income, service quality, and provider type. Perceived quality is the main driver of...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015608800

Governance and service quality as drivers of organizational performance in the Portuguese telecommunications sector

Castro, Núria; Vilhena, Estela; Sousa, Barbosa Bruno; … - 2026

This study aims to assess the perceived quality of telecommunication services in Portugal and examine how governance practices influence organizational performance, addressing the lack of empirical evidence on service quality gaps in the Portuguese telecommunications sector. Specifically, it...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015612334

Residential segregation and unequal access to local public services in India : evidence from 1.5m neighborhoods

Asher, Sam; Jha, Kritarth; Novosad, Paul; Adukia, Anjali; … - 2026

We study residential segregation and access to public services across 1.5 million urban and rural neighborhoods in India. Muslim and Scheduled Caste segregation in India is high by global standards, and only slightly lower than Black-White segregation in the U.S. Within cities, public facilities...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015616383

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Residential segregation and unequal access to local public services in India : evidence from 1.5m neighborhoods

Asher, Sam; Jha, Kritarth; Novosad, Paul; Adukia, Anjali; … - 2026

Book / Working Paper

Residential segregation and unequal access to local public services in India : evidence from 1.5m neighborhoods

Asher, Sam; Jha, Kritarth; Novosad, Paul; Adukia, Anjali; … - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015596657

Show one more version 1

Residential segregation and unequal access to local public services in India : evidence from 1.5m neighborhoods

Asher, Sam; Jha, Kritarth; Novosad, Paul; Adukia, Anjali; … - 2026

Book / Working Paper

Restructuring a police force

Dominguez, Magdalena; Kirchmaier, Tom - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015597376

Exploring the impact of external rewards on e-government services adoption : empirical evidence from Jordan

Abulhaija, Sabreen; Arroyabe, M. F.; Kwong, Caleb; … - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015590741

Konjunkturrådets rapport 2026 : personalförsörjningen i välfärdssektorn

Nordström Skans, Oskar; Graetz, Georg; Hensvik, Lena; … - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015625892

Blockchain adoption in local governments : the case of Lugano

Barisone, Lorenzo; Beretta, Edoardo; Bregy, Robert; … - 2026

The present article examines the pioneering case of blockchain adoption in local government by the City of Lugano and discusses how Distributed Ledger Technology (DLT) may support institutional innovation beyond pilot experimentation. The Swiss municipality of Lugano has developed an integrated...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015628404

Understanding post-COVID public sector innovation : a systematic review of concepts, antecedents, outcomes, constraints, and theoretical perspectives

Waheduzzaman, Wahed - 2026

This study systematically reviews 53 peer-reviewed articles on public sector innovation published between 2021 and 2025 to synthesize knowledge on how innovation is conceptualized, triggered, enacted, and constrained. Findings reveal that innovation is framed across technological,...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015628422

Pay up or pile up : willingness to pay for waste collection services in Conakry

Barry, Mamadou Saliou; Creti, Anna; Lobo, Katharina; … - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015640006

Stated preferences for public provision of services : experimental evidence from Latin America

Bejarano, Hernán; Busso, Matias; Santos, Juan Francisco - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015644403

What helps promote digital public services? : experimental evidence of digital identification in Uruguay

Roseth, Benjamin; Santamaria, Julieth; Berton, Juan; … - 2026

Digital public services significantly reduce transaction costs for citizens and service delivery costs for the government, facilitating access to benefits and rights and enabling the fulfillment of obligations. However, promoting the adoption of these services by highlighting their availability...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015644742

Government characteristics and the legitimacy of state ownership : a cross-national analysis

Okhmatovskiy, Ilya; Castro, Tomás Nieto de - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015656200

Digital public infrastructure and the economics of public value : what is 'public' about DPI?

Mazzucato, Mariana; Eaves, David; Vasconcellos, Beatriz - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015650428

Public services, urban innovation and green total factor productivity

Liu, Pengzhen; Gu, Heng; Shao, Yueting; Chen, Jiayu - 2026

Institutional inertia and development path dependence have increasingly constrained improvements in green total factor productivity (GTFP). This study develops a theoretical framework to examine how public services influence urban innovation and GTFP, and conducts an empirical analysis using...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015653617

Servant leadership, work engagement, and public service motivation in the Chilean public administration from a gender perspective

Villarroel-Nuñez, Dinka; Salanova, Marisa; … - 2026

Chile faces an institutional context marked by public distrust and increasing demands for legitimacy in public management. In this scenario, this study aimed to examine, within the framework of the Job Demands-Resources (JD-R) theory and the HERO model, the relationships between servant...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015653634

Public service spending and performance in Scotland

Brogaard, Martin; Domínguez, Magdalena; Harvey-Rich, Olly - 2026

Public services play an important role in supporting households' well-being and their members' life chances. This is especially true for low- and middle-income households, for whom the in-kind services received represent a larger share of overall consumption and for whom equivalent private...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015635260

Public service spending and performance in Wales

Brogaard, Martin; Domínguez, Magdalena; Harvey-Rich, Olly - 2026

Public services play an important role in supporting households' well-being and their residents' life chances. This is especially true for low- and middle-income households, for whom the in-kind services received represent a larger share of overall consumption, and for whom equivalent private...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015635274

The Digital shock : administrative Burden and the governance-service trade-off in Indonesia's public service reform

Nabawi, Irham Hanif; Bajari, Atwar; Erwina, Wina; … - 2026

This study explores the impact of implementing a mandatory e-government reform within Indonesia's national ISBN service (Regulation No. 5/2022). It examines the effects of this policy shift on public service quality and the resulting administrative burden placed on stakeholders, specifically...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015636729

Digital revitalization or useless effort? : public e-commerce support and local specialty sales

Han, Xintong; Dee, Jan Victor; Wang, Shaojia; Chen, Kefan - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015560326

Asymmetric decentralisation in South Africa : implications for municipal governance

Monkam, Nara; Taruvinga, Panashe G. - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015668223

One instrument, two goals : using taxation to achieve efficiency and rent capture in fisheries management

Ekerhovd, Nils-Arne; Steinshamn, Stein Ivar - 2026

As an alternative to rights-based commons management, we illustrate how open access combined with taxes can be used to optimally structure a fishing fleet and efficiently allocate harvest across a portfolio of species between vessel groups within a static setting. Biological over-exploitation is...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015670431

The unmeasured cost of fiscal execution : payment timing and public service delivery

Zanoni, Wladimir; López, Rodrigo; Rangel, Marcos A. - 2026

When governments face fiscal stress, they frequently manage consolidation by delaying cash payments on legally incurred obligations rather than cutting explicit appropriations. This "execution wedge" reduces the real resources available for public production while leaving formal appropriations...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015675372

Decentralization, Service Delivery, and Legitimacy : The Case of Mali

Mertens, Gaetan; Touré, Nouhoum - 2026

In fragile, conflict-affected, and violent contexts, decentralization is widely promoted to improve service delivery and strengthen the social contract by shifting power closer to citizens. However, empirical evidence on whether these reforms deliver in environments marked by weak state capacity...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015673027

Digital public services for small and medium-sized enterprises

Gomboin, Zorikto - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015672381

Digital transformation and flexibility in public services : knowledge, culture and digital infrastructures

Ly Bora; Ly Romny; Ma, Sokhom - 2026

Governments in the Global South face ongoing challenges in digital modernization, ranging from weak technological infrastructure to entrenched bureaucratic cultures. This study draws on the Dynamic Capabilities View (DCV) and Contingency Theory to examine how digital transformation (DT) enhances...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015673283

Trade unions and the digitalisation of admin work in public services : an international comparative analysis of the hospital sector

Lloyd, Caroline; Payne, Jonathan - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015676633

Digital maturity framework : digital public services for small and medium-sized enterprises

Karazhanova, Aida; Gomboin, Zorikto; Begenov, Nursultan; … - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015672393

Developing a Resilient HR Function in the French Public Service : Addressing Digital, Ecological and Managerial Change

2026

The human resources (HR) function in public administrations of European Union and OECD countries is undergoing profound transformation due to the new digital, green, and managerial realities. Faced with these rapid changes, public administrations must strengthen the resilience of their HR...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015677157

New reality of public service media journalists : how generative AI redefines journalism and work practices

Moravec, Václav; Gavurova, Beata; Rigelsky, Martin - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015677327

Measuring perceptions of local government : a machine learning analysis of Japan’s liveable well-being city indicator (LWCI)

Bidolli, Brian; Mostofi Darbani, Hamid - 2026

This study examines how residents evaluate local government within Japan's Liveable Well-Being City Indicator (LWCI) framework, with a focus on public service delivery and the application of machine learning (ML). Using a nationwide survey of 66,085 respondents, two dimensions of local...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10016073288

Leadership, organizational commitment, and workforce retention : a governance-sensitive systematic review of public service organizations

Martins, Patrícia; Nascimento, Generosa; Fernandes, … - 2026

Public sector organizations face persistent challenges in workforce retention, particularly in institutionally complex and resource-constrained environments. Although leadership is widely recognized as a key factor, research remains fragmented across the public administration and human resource...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10016074035

Autonomists, delegators, and traditionalists : how Cambodian citizens engage with digital government services

Sereyvicheth, Chunly; Bunthorn, Khath; Sreynoch, Sak - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10016061143

Digital citizens and crowdsourcing : managing engagement in the public sector

Lenart-Gansiniec, Regina - 2026

"This resourceful book explores how public organizations can effectively design, implement and manage crowdsourcing initiatives. Regina Lenart highlights the vital role played by crowdsourcing in fostering openness, inclusivity and transparency in the public sector, despite rapid digital...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10016062588