The current coronavirus pandemic (COVID-19) has led the world toward severe socio-economic crisis and psychological distress. It has severely hit the economy; but the service sector, particularly the hospitality industry, is hard hit by it. It increases the sense of insecurity among the...

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Although many studies have focused on significant role of total quality management (TQM) in literature, little attention has been paid to using the fuzzy multiple criteria decision making (FMCDM) for analysis TQM factors especially in the context of hospitality. The purpose of this study is to...

This study is an attempt to find out the effect of line managers' environmental attitude on their organizational citizenship behavior for environment (OCBE) and environmental performance (EP). In addition to above examination, the study has also made an investigation regarding the mediating role...

The current research adds to the employee branding literature by building a conceptual framework to identify key employee branding dimensions in the context of the Indian hospitality industry that has been overlooked by the previous literature. A survey-based approach is employed on a sample of...

Die zunehmende Digitalisierung hat zu einem starken Wachstum der Plattformökonomie beigetragen. Online-Vermittlungsplattformen ermöglichen Verbrauchern/innen eine professionelle Interaktion zum Austausch von Gütern und Dienstleistungen. Eines der bekanntesten Geschäftsmodelle dieses...

This study is an attempt to find out the effect of line managers' environmental attitude on their organizational citizenship behavior for environment (OCBE) and environmental performance (EP). In addition to above examination, the study has also made an investigation regarding the mediating role...

The macroeconomic context is an extremely important factor for the growth and development of companies, and for the hotel sector, being expected that the performance of hotel companies should be strongly dependent on the conditions and the macroeconomic environment where they are inserted. Using...

The entrepreneurial behavior of the employees in the hospitality industry plays an important role in ensuring "customer satisfaction" by aff ecting the quality of service provided to customers. In this sense, the promotion of entrepreneurial behaviors is a very important issue in order to...

The aim of this study was to explore the impact of strategic human resource management practices (strategic value of human resource practices, human resource analytics and high-performance work practices) on organizational resilience (cognitive, behavioral and contextual dimensions) in private...

Zentrale Voraussetzung für die Integration der Geflüchteten, die mittel- und längerfristig in Deutschland bleiben werden, ist eine erfolgreiche Integration in Arbeit. Vor diesem Hintergrund wurde im Rahmen eines von der Arbeitnehmerkammer Bremen geförderten Forschungsprojekts der Übergang...

The macroeconomic context is an extremely important factor for the growth and development of companies, and for the hotel sector, being expected that the performance of hotel companies should be strongly dependent on the conditions and the macroeconomic environment where they are inserted. Using...

The aim of the paper is to analyse the justification for and efficiency of the organisation of a Living Lab within the higher education system as an environment for the development of stimulating tourism ideas and entrepreneurship recommendations. The paper proposes the methodology by means of...

Purpose: This paper explores the procurement management strategies adopted in 100 five-star hotels operating in a highly touristic area in South Greece. The study identifies and discusses the benefits and the challenges of managing short supply chains in the selected region....

Green marketing is falling into the category of answers provided by the business world to the requirement to combine the economic development with the preservation of natural resources which represents a pressing concern of the modern times. In this context, the hospitality sector is facing as...

Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of...

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...