This pitch research letter (PRL) applies the pitch template developed by Faff (2015) to an academic project on customer loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template helped the pitchers to identify the core elements that...

Die vorliegende Arbeit beschäftigt sich mit dem Thema Stadthotels in Deutschland zwischen Energieeffizienz und Wirtschaftlichkeit - Studie auf Grundlagen der EnEV-Anforderungen. Die Arbeit setzt sich mit einer qualitativen und quantitativen Analyse über die Energieeffizienz auf Grundlagen der...

This paper describes a service that allows hotels to reduce their dependency form online travel agencies, such as Booking.com or Expedia. Online travel agencies are extremely helpful to increase the number of new reservations of most hotels, but they seem to be less effective for niche hotels...

The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro...