Die vorliegende Arbeit beschäftigt sich mit dem Thema Stadthotels in Deutschland zwischen Energieeffizienz und Wirtschaftlichkeit - Studie auf Grundlagen der EnEV-Anforderungen. Die Arbeit setzt sich mit einer qualitativen und quantitativen Analyse über die Energieeffizienz auf Grundlagen der...

The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro...

The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro...

This study aimed to assess the impact of the livelihood program to the beneficiaries from one of the university adapted communities. The researcher utilized the descriptive design of the study using the total population of beneficiaries as the participants of the program. The result shows that...

O presente artigo versa a respeito do atendimento de qualidade nos hotéis de Parnaíba, juntamente com o aspecto motivacional. Assim sendo, este estudo analisou-se a motivação pode ser uma ferramenta para a qualidade no atendimento. O desenvolvimento do trabalho foi realizado a partir de...

The widespread use of loyalty programs in the tourism sector raises questions about their differentiating capacity and more broadly about the real advantages they offer firms. We have chosen to focus on the hotel sector and propose a conceptual model on the determinants of loyalty to a hotel or...

TThe globalization, complex interconnection process of the economies of states, is a reality of the XXI century. However, at the end of the first decade of this century, besides the positive effects of this process, due to the economic interconnections created, it has favored also a rapid...

The study aimed to evaluate the reviews of the quality of the services provided in five star hotels in the city of Riyadh, the study on the impact of a range of demographic factors on the guests (seeing, sex, nationality and the reason for the visit and repeated times visit), as well as to...

This paper is an attempt to find the variables factors that Influence the impact of customer relationship marketing by Aqaba Economic Zone "A case study of Five Stars Hotels. In this research, the Statistical Package for the Social Sciences (SPSS) was used for data entry, as well as for...

The lodging industry can be considered the core of tourism industry within a destination. Tourism development within a destination is interlinked with an adequate supply of accommodation facilities tailored to tourist demands. The present paper investigates the current profile of Romanian hotel...

Research questions: How are management agreements in the German hotel market configured as reaction to the growing uncertainty? Which adaptations are made to management agreements in Germany according to their uncertainty reducing effect? Is a higher level of flexibility negotiated into...

Kano's two-dimensional quality model is one of the best known and most used direct methods, in service quality appreciation. The main purpose of this paper is to apply and testing a two-dimensional model proposed by Noriaki Kano, in a real situation of four hotels from Oradea. The first part of...

The European hotel industry is dominated by small companies that own and operate a hotel. The rest of the market contains hotel chains. Most of the international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania, but...

During 2009-2011 the tourism industry at the Black Sea shore experienced a significant downturn as a direct result of the global economic crisis and a shy growth in 2012-2013 period. In this context of difficult macroeconomic conditions and a hardly predictable number of tourists, the suppliers...

Opening a SPA center in the Central Plaza hotel is needed for various reasons: it increases the turnover with at least 25 % compared to a hotel without SPA center; at least 20-25% of hotel customers can be attracted to these services (an important criterion in the choice of hotel by customers);...

This article deals with the issues of hotel loyalty programs implemented in the Slovak Republic. It analyzes the effectiveness of loyalty programs in relation to purchasing behaviour of Slovak customers. We propose a theoretical model of loyalty determinants, which we verify empirically. We try...

Tourism can have significant impacts on employment in tourist destinations. It must be also noted that the human capital in the tourism sector, and more specifically in hotels, constitutes a basic factor of quality. The effectiveness of service in the Hotel industry is often linked with the...

The development of competition in the tourism sector questioned the impact of loyalty programs hotels. Taking commitment and confidence as mediated variable we try to highlight factors loyalty. Conducting a comparative study in France and Slovakia we try to determine how and to what extent...