Background: Digital transformation has become a vital driver of competitiveness in the hospitality industry. This study investigates the role of digital agility in enhancing competitive advantage in Egypt's luxury hotel sector, focusing on the parallel mediating effects of supply chain agility...

Hotel business performance has been traditionally measured through financial metrics. Nevertheless, recent research emphasizes the increasing relevance of non-financial metrics such as sustainability, stakeholder perceptions, and strategic management practices. This study assesses the evolution...

Background: Croatia's hotel industry faces persistent labour shortages and a rising reliance on foreign workers, underscoring the importance of structured workplace integration and measurable social outcomes. Objective: This paper proposes a sectorspecific framework for social impact and...

Architecture and design have always played a significant role in the tourism system, where they become key factors in hotel positioning and influence its business performance. Modern tourism demand is looking for more than the location and basic services that the hotel provides; the emphasis is...

Accounting information systems (AIS) are primarily designed to convert financial data into usable financial and management information. Their effectiveness or success, which shows the extent to which the requirements of their users are satisfied, is an essential factor in decision making....

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Background One of the industries that was among the most disrupted by the Covid-19 pandemic was the tourism industry. Hotel owners and managers needed guidelines on how to combat the "new normal" and enable the sustainable economic operation of the hotels they managed. Objectives This paper...

This study examines the determinants of the financial performance of the Portuguese hotel industry. Despite the economic relevance of the hotel industry and financial performance as an indicator of business survival, academic research on the factors that influence it in the context of this...

Forecasting hotel occupancy during external shocks is particularly challenging due to their disruptive effects. This study develops a forecasting framework that integrates multisource data using a time-varying parameter state-space model (TVP-SSM). In this framework, search engine data (SED) are...

Turnover is a major concern for the hotel and hospitality industry on a global scale. This research focuses on several Middle Eastern five-star hotels in terms of transactional leadership and its relationship with employees' turnover intentions. In addition, the mediating effect of...

The hospitality sector is an environment where leadership quality significantly impacts organizational performance and employees' well-being. However, research on leadership styles in the Greek hotel industry remains limited. Using the Multifactor Leadership Questionnaire (MLQ), this research...

Background: The extraordinary disturbances faced by the hotel industry, ranging from worldwide health problems to political instability and climate change, have highlighted the insistent need for more resilient and agile supply chain (SC) systems. This study explored how artificial intelligence...

This paper makes an initial attempt to account for differences in the technologies used by women- and men-run businesses, that is, technological “heterogeneity,” for better understanding productivity differences between the two groups. The paper applies meta frontier analysis to the...

This study investigates how generative artificial intelligence (GenAI) transforms collaborative innovation by serving not only as a productivity tool but also as a cognitive partner in workplace problem-solving. Drawing on Piaget's theory of assimilation and accommodation, we propose that the...

Leadership is a key predictor of employees' well-being, especially in sectors with high labor intensity and role changes, such as the hotel sector. Leadership communication can act as a major job resource element in forming positive exchanges with employees. This research investigates the...

In recent years, there has been growing awareness of the need for sustainability in the hospitality industry. The hotel industry, in particular, has been identified as a significant contributor to environmental degradation. To address this issue, hotel managers have begun to adopt green human...

Employee green creativity is the main instrument to enhance employees' and organizational performance. Environmental values are considered a healthier predictor of employees' green creativity. But some supporting mechanisms are also required that may influence green creativity through ecological...

The aim of the study is to analyze the communication management strategies of the top 40 hotel companies, in terms of turnover, using their corporate accounts on social networks during the Easter holiday campaign in 2021 and 2022. By using apps such as "Data Analytics" and "Content Analytics"...

The purpose of this study is to examine the linkage between political skill, emotional labor strategies, and two individual level outcomes; emotional exhaustion and subjective career success in the context of Chinese hotel industry. Political skill is hypothesized to have negative impact on...

This research investigates employee empowerment's role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that...

Architecture and design have always played a significant role in the tourism system, where they become key factors in hotel positioning and influence its business performance. Modern tourism demand is looking for more than the location and basic services that the hotel provides; the emphasis is...

Hotel business performance has been traditionally measured through financial metrics. Nevertheless, recent research emphasizes the increasing relevance of non-financial metrics such as sustainability, stakeholder perceptions, and strategic management practices. This study assesses the evolution...

Purpose - This research investigates the effect of accessibility to points of tourist interest (buffer) and direct and indirect spatial spillover effects of agglomeration economies on tourism industry revenues in Spain. Design/methodology/approach Data were collected from the Bureau van Dijk's...

The purpose of this study is to investigate the role of millennial tourists' accommodation service experiences (ASEs) on their satisfaction, word-of-mouth (WOM) and revisit intentions (RIs) in an emerging economy. A survey instrument was used to collect cross-sectional data from millennial...

Purpose - This study explores Photovoice as a participatory visual research method to capture hotel guest experiences. Traditional surveys and interviews often fail to reflect emotional and sensory nuances. expectancy-disconfirmation theory (EDT) and service-dominant logic (SDL)support this...

The investigation into sharia hotel websites is highly relevant for Muslim tourists, particularly because the strict regulations governing their choices necessitate detailed information to aid in their decision-making when renting hotels online. The aim of this study is to examine the impact of...

This study examines Chinese hotel employees' understanding of customer relationship management (CRM) practices, with a focus on loyalty programme behaviour (LPB). Specifically, it investigates how three factors-loyalty programme (LP) awareness, LP knowledge, and LP concerns-shape employees'...

Purpose This research investigates the effect of accessibility to points of tourist interest (buffer) and direct and indirect spatial spillover effects of agglomeration economies on tourism industry revenues in Spain. Design/methodology/approach Data were collected from the Bureau van Dijk's...

Accommodation constitutes a key element in the competitiveness of a destination. However, there is limited information on how overnight tourists evaluate the destination according to the type of accommodation. To date, Information and Communication Technologies (ICTs) have led to an increased...

Recent tourism gentrification has been attributed to an increase in extreme short-term rentals through P2P digital platforms. Although many tourist cities have implemented regulations on short-term rentals, several studies have shown the ineffectiveness of those regulations. This study aimed to...