The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...

This paper presents an approach to conduct risk assessments of complex incentive systems, using a case study of the normative Peer Review Process (PRP). This research centers on appliances and adaptations of the Conflicting Incentives Risk Analysis (CIRA). First as an approach to Root Cause...

The importance of evolutionary forces for comparative economic performance across societies has been the focus of a vibrant literature, highlighting the roles played by the Neolithic Revolution and the prehistoric "out of Africa" migration of anatomically modern humans in generating worldwide...

The importance of evolutionary forces for comparative economic performance across societies has been the focus of a vibrant literature, highlighting the roles played by the Neolithic Revolution and the prehistoric "out of Africa" migration of anatomically modern humans in generating worldwide...

A vibrant literature has emerged in recent years to explore the influences of human evolution and the genetic composition of populations on the comparative economic performance of societies, highlighting the roles played by the Neolithic Revolution and the prehistoric "out of Africa" migration...

Introduction -- A nuclear professional -- A strategic approach -- Fundamentals of human and organizational performance -- Risk-based thinking and chronic uneasiness -- Critical steps -- Systems thinking for H&OP -- Systems learning -- Managing human performance -- Integrating and executing H&OP...

Acknowledgements -- PR and individuality -- PR and individuality : "roots and beginnings" -- PR, and the inner and exterior lives of individuals -- PR, power and neuroscience -- PR's future : science and the mind -- Choice's infinite variety -- Expanding individuality : from human to machine --...

The study is intended as a brief foray into the issue of economic restructuring effect of the matrix on rural development and failed to show that it is favorable to human primary role in human resource of entrepreneurial role assumed, being the main driver of competitive advantage of Romania. In...

Most models of production planning based on mathematical programming tend to assume constant technical coefficients. This assumption is realistic when the production is based on machines as it is the case in manufacturing. On the other hand, production planning in the service sector involves...

The study is intended as a brief foray into the issue of economic restructuring effect of the matrix on rural development and failed to show that it is favorable to human primary role in human resource of entrepreneurial role assumed, being the main driver of competitive advantage of Romania. In...

Изменения социально-экономической среды функционирования железнодорожных компаний, соответствующий переход к рыночным условиям хозяйствования заставляют в...

Changes in the socio-economic environment of functioning of railroad companies and corresponding transition to market economic conditions make us deeply reconsider our relation to the human factor as the main source of increase of the level of efficiency of both individual railroad enterprises...

Does temperature affect economic performance? Has temperature always affected social welfare through its impact on physical and cognitive function? While many studies have explored the indirect links between climate and welfare (e.g. agricultural yield, violent conflict, or sea-level rise), few...

The article is trying to understand the reasons for the poor implementation of e-state tools as the principle of overcoming the bureaucratic processes. In this manner it follows the question of motivation which is further supplemented by survey results from Slovenia, showing general lack of...