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Year of publication
Subject
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IT-Dienstleister 1,493 IT service provider 1,492 Outsourcing 441 Deutschland 270 Germany 270 Informationstechnik 240 Cloud Computing 234 Cloud computing 234 Auslandsverlagerung 190 Offshoring 190 Information technology 168 Informationsmanagement 154 Betriebliches Informationssystem 151 Business intelligence system 146 Information management 145 India 139 Indien 137 Business services 127 Unternehmensdienstleistung 127 Service quality 121 Dienstleistungsqualität 119 Lieferantenmanagement 110 Supplier relationship management 110 Software industry 108 Softwareindustrie 107 Software 104 Prozessmanagement 101 Business process management 99 Digitale Dienste 95 Web-based service 95 Dienstleistungssektor 92 Service industry 91 Theorie 86 Theory 86 Softwareentwicklung 75 Software development 73 Service management 69 Dienstleistungsmanagement 68 Unternehmen 67 IT services 64
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Online availability
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Undetermined 302 Free 235 CC license 8
Type of publication
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Article 1,083 Book / Working Paper 465 Journal 8 Other 1
Subcategories
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Article in journal 665 Book section 416 Case study 107 Working paper 90 Proceedings 17 Guidebook 7 Statistics 4 Handbook 3 Report 2 Government document 1
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Language
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English 969 German 548 Undetermined 34 Italian 4 French 2 Polish 2 Russian 2 Finnish 1 Hungarian 1 Spanish 1
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Author
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Willcocks, Leslie 27 Dibbern, Jens 20 Lacity, Mary Cecelia 20 Hirschheim, Rudy A. 19 Heinzl, Armin 17 Gürtler, Joachim 16 Brenner, Walter 14 Buxmann, Peter 13 Zarnekow, Rüdiger 13 Hess, Thomas 12 Kauffman, Robert J. 10 Kotlarsky, Julia 10 Krcmar, Helmut 10 Oshri, Ilan 8 Uebernickel, Falk 8 Benlian, Alexander 7 Boes, Andreas 7 Diefenbach, Heiner 7 Erek, Koray 7 Keuper, Frank 7 Glahn, Carsten von 6 Heck, Eric van 6 Hong, Yili 6 Rottman, Joseph W. 6 Schulz, Veit 6 Burr, Wolfgang 5 Böhmann, Tilo 5 Carmel, Erran 5 Cater-Steel, Aileen 5 Chadee, Doren 5 Dauer, Monika 5 Demirkan, Haluk 5 Gopal, Anandasivam 5 Gründer, Torsten 5 Hegele-Raih, Cornelia 5 Hirakawa, Hitoshi 5 Kaiser, Ulrich 5 Kobayashi-Hillary, Mark 5 Koppius, Otto 5 Kämpf, Tobias 5
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Institution
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European Commission / Directorate-General for the Information Society and Media 6 AXELOS Limited 5 AXELOS <Firma : London / Norwich> 4 Deutsche Bank <Frankfurt am Main> / Research 3 Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 3 Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam 3 Institut der Deutschen Wirtschaft Köln 3 Zentrum für Europäische Wirtschaftsforschung 3 Bundesverband der Deutschen Volksbanken und Raiffeisenbanken 2 European Commission / Directorate-General for Communications Networks, Content and Technology 2 European Insurance and Occupational Pensions Authority 2 Fraunhofer-Institut für System- und Innovationsforschung 2 Hochschulrektorenkonferenz / Ständige Kommission für Neue Medien und Wissenstransfer 2 IGI Global 2 Logos Verlag Berlin 2 Multikonferenz Wirtschaftsinformatik <2008, Garching b. München> 2 OECD 2 Projekt Qualifica Digitalis 2 Shaker Verlag 2 Spark Ltd 2 Time.lex 2 epubli GmbH 2 mitp Verlags GmbH & Co. KG 2 Arthur's Legal 1 Books on Demand GmbH <Norderstedt> 1 Büro für Technikfolgen-Abschätzung beim Deutschen Bundestag 1 Deloitte-Mittelstandsinstitut <Bamberg> 1 Deutscher Genossenschafts-Verlag 1 Dpunkt.Verlag <Heidelberg> 1 European Central Bank 1 Fraunhofer-Institut für Arbeitswirtschaft und Organisation 1 Friedrich-Schiller-Universität Jena 1 Haufe-Lexware GmbH & Co. KG 1 Hochschul-Informations-System GmbH 1 IDC 1 IT Service Management Forum Deutschland 1 Ifo-Institut für Wirtschaftsforschung 1 Institut der Deutschen Wirtschaft Köln Consult 1 Institut für Wirtschaftsinformatik, Wirtschaftswissenschaftliche Fakultät 1 Institute for the Study of Labor (IZA) 1
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Published in...
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HMD : Praxis der Wirtschaftsinformatik 40 SpringerLink / Bücher 24 Erfolgsfaktor IT-Management : so steigern Sie den Wertbeitrag Ihrer IT 20 Journal of management information systems : JMIS 18 Wirtschaftsinformatik & Management : Zeitschrift für Business-IT 17 Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group 15 Information systems outsourcing : enduring themes, global challenges, and process opportunities 15 Information systems research : ISR 15 IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit 14 Ifo-Schnelldienst 14 International journal of business information systems : IJBIS 14 International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association 14 Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte 13 The practice of outsourcing : from information systems to BPO and offshoring 13 Information systems management 12 Information systems outsourcing : towards sustainable business value 12 Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren 12 Management information systems : mis quarterly 12 Software-as-a-Service : Anbieterstrategien, Kundenbedürfnisse und Wertschöpfungsstrukturen 12 Strategic outsourcing : an International journal 11 Journal of Management Information Systems 9 Harvard-Business-Manager : das Wissen der Besten 8 Managed Services : IT-Sourcing der nächsten Generation 8 Gabler Edition Wissenschaft 7 International journal of networking and virtual organisations : IJNVO 7 Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung 6 Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern 6 Information systems and e-business management : ISeB 6 Innovatives IT-Management : Management von IT und IT-gestütztes Management 6 International journal of services technology and management 6 Journal of global information management : an official publication of the Information Resources Management Association 6 Journal of securities operations & custody 6 Qualifizieren für eine global vernetzte Ökonomie : Vorreiter IT-Branche: Analysen, Erfolgsfaktoren, Best Practices 6 Research papers in information systems management 6 Springer eBook Collection / Business and Economics 6 ZEW discussion papers 6 China's emerging outsourcing capabilities : the services challenge 5 Dienstleistungen : Vision 2020 ; Herkunft und Zukunft wichtiger Service-Branchen in Deutschland 5 ERIM report series research in management 5 IEEE transactions on engineering management : EM 5
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Source
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ECONIS (ZBW) 1,513 RePEc 23 Other ZBW resources 19 BASE 1 EconStor 1
Showing 1 - 50 of 1,491
 
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Optimal pricing of cloud services : committed spend under demand uncertainty
Bergemann, Dirk; Wang, Michael C. - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015271663
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Evaluating the impact of cloud computing on SME performance : a systematic review
Mkhize, Ayaphila; Mokhothu, Katleho D.; Tshikhotho, … - 2025
Small and medium-sized enterprises (SMEs) face substantial barriers in accessing reliable and cost-effective IT infrastructure, primarily due to economic constraints and limited technical resources. Hybrid cloud computing solutions, including infrastructure as a service (IaaS), platform as a...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015434556
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ECB guide on outsourcing cloud services to cloud service providers
2025
The European Central Bank (ECB) acknowledges that the use of cloud services offers various benefits to supervised entities. Compared to internal information and communication technology (ICT) infrastructure, cloud services are cost efficient, scalable, secure due to providers using cutting-edge...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015440001
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Digital transformational outsourcing : a necessity analysis of service provider capabilities
Mazumder, Sudipto; Garg, Swapnil - 2025
Capabilities enable performance, but how does their absence constrain performance? We ask this critical question as firms continuously adapt to the fast-evolving environment, refreshing their capabilities. Studying outsourcing service provider capabilities in digital transformational outsourcing...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015444240
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Internal IT modularity, firm size, and adoption of cloud computing
Guo, Rui; Tafti, Ali; Subramanyam, Ramanath - 2025
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Competition in the provision of cloud computing services
2025
The digitisation of the economy has brought with it a demand for services providing access to computing resources and data storage in a convenient and flexible manner. In recent years, businesses and governments have adopted cloud computing services as part of their information technology...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015629920
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Procuring cloud services : an economic analysis of multi-cloud strategy
Jain, Tarun; Hazra, Jishnu; Gopal, Ram - 2025
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Technology adoption : evidence from an e-government cloud service
Gupta, Kriti Priya - 2025
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Understanding B2B customer journeys for complex digital services : the case of cloud computing
Terpoorten, Claas; Klein, Jan F.; Merfeld, Katrin - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014555749
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Trust-building factors of service quality and the impact of trust on commitment and referral intentions for B2B IT service vendors
Kwon, Dae Hwan; Cho, Erin - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015847127
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A qualitative analysis of cloud adoption in the public and the private sectors from cyber security vendors' perspective
Waizel, Guy - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014529408
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Top-down and bottom-up strategies for the implementation of corporate social responsibility : a qualitative survey of an international IT services company
Gotsch, Matthias; Gandenberger, Carsten; Serafimov, Luisa; … - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014325548
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Managing cloud risk : some considerations for the oversight of critical cloud service providers in the financial sector
Koh, Ting Yang; Prenio, Jermy - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014428062
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Drivers of R&D greenfield investment projects in the communications, software and IT service industries in developing countries
Schulzmann, David; Sinani, Evis; Hobdari, Bersant; … - 2023
Globalization has led to the decentralization of research and development (R&D) activities by multinational enterprises (MNEs). Investment in these activities is affected by both the host-country environment and the investment strategies of the entrant MNEs. Using data on greenfield R&D...
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Gains for Pakistan by promoting services trade with ASEAN region
Javed, Asif - 2023
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Kompetenzen für die digitalisierte Verwaltung : Forschungsergebnisse der quantitativen Befragung und qualitativen Analyse im Rahmen des Projektes Qualifica Digitalis, Projekt für die Qualifizierung des digialisierten öffentlichen Sektors : Band 4, Qualifica Digitalis: empirische Ergebnisse der wissenschaftlichen Erhebungen im Bereich IT-Service und IT-Steuerung sowie Sozialverwaltung
Schmeling, Juliane - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015593991
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Essential information systems service management
2025
"The objective of this book is to serve as a tool and an essential guide with an innovative educational approach tailored for practitioners and students seeking to on-board a modern workplace and start contributing at higher effective and efficient level. Book is also designed to be used for...
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Exploring the agile project management in the software as a service sector
Saint-Denis, Lauriane - 2025
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Service outsourcing : the dilemma of third-party service providers
Wang, Jie; Ma, Jun; Kuo, Yong-Hong; Sáenz, María Jesús - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015451884
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Making lemonade from lemons : a transaction cost economics perspective on third-party disruptions in a multivendor information technology service
Liu, Haoyuan; Wen, Wen; Barua, Anitesh; Whinston, Andrew B. - 2025
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An analysis of export of software services in India since 2010 : a systematic literature review with future agenda
Kumar, Pradeep; Mazhar, Syed Shahid; Ur Rehman, Anis; … - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015437697
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Drittparteienmanagement nach DORA und MaRisk : Regulatorische Vorgaben und praktische Umsetzung
Kunze, Christoph; Schimm, Berit - 2025 - 1. Auflage, Fassung: Mai 2025
Die Einführung der DORA-Verordnung stellt Finanzunternehmen seit Januar 2025 vor neue Herausforderungen beim Management von IKT-Risiken - besonders im Zusammenspiel mit den bestehenden Anforderungen der MaRisk. Die zunehmende Nutzung von IKT-Dienstleistungen macht ein effektives...
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Converting free users to paying customers in freemium services : a SaaS success model
Hsu, Pei-Fang; Yen, Hsin-Ru Rebecca; Hu, Paul Jen-Hwa; … - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015593464
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Essential information systems service management
Patel, Rahul K. - 2025
"As organizations navigate the complexities of modern information systems management (ISM), they face many challenges. Rapid technological advancements, changing workplace structures, and mainstreaming remote work have underscored the need for clear roles, responsibilities, and methods for...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015182267
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A comprehensive risk based IT governance framework for SaaS adoption in capital market
Dutta, Shubhendu; Jain, Swati; Mukhopadhyay, Arunabha - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015515388
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Adaptive IT Service Tendering : The Path to Agile and Effective IT Outsourcing
Köhler, Gerhard; Roth, Werner; Schmidtmann, Achim - 2025
Various causes for adaptive tenders -- Basics and methods -- Stakeholder personas -- Tendering and awarding today -- Where we want to go: Adaptive and integrative -- Some practical illustrations of how this method works -- Summary – Conclusion – Outlook -- Glossary.
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015560178
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Building Cloud Software Products : Innovation, Technology, and Product Management
2025
Chapter1: Motivation and Chapter Overview -- Chapter2: Cloud product strategy, vision, market positioning, and pricing -- Chapter3:Understanding Product Strategy and Roadmaps -- Chapter4: The Challenges of User Research in Product Management -- Chapter5: Integrating the Voice of the Customer in...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015440748
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Top‐down and bottom‐up strategies for the implementation of corporate social responsibility: A qualitative survey of an international IT services company
Gotsch, Matthias; Gandenberger, Carsten; Serafimov, Luisa; … - 2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014504304
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Asia-Pacific digital trade regulatory review 2022 : ESCAP-OECD initiative on digital trade regulatory analysis
2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013279401
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Outsourcing in aviation technical and information technology services : a comparative study of maturity development
Holkeri, Jukka - 2022
Purpose: This paper analyzes the longitudinal development of outsourcing research and practical applications in aviation technical services through a comparison with information technology (IT) outsourcing to find commonalities, differences, and trends. Although these large knowledge-intensive...
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Financial stability risks from cloud outsourcing
Asensio, Carolina; Bouveret, Antoine; Harris, Alexander - 2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013202009
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Adoption of cloud services in central banks : hindering factors and the recommendations for way forward
Edmond, Darell; Prakash, Vijay; Garg, Lalit; Bawa, Seema - 2022
Current research on cloud computing often focuses on the technology itself and the benefits that one company can use and choose from cloud services. Most of the research has focused on mainstream enterprises and limited regard to Central Banks' (CBs') Cloud Computing Adoption (CCA). CBs are...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013347060
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Rationalisierungsregime und Interaktionsordnungen der Dienstleistungsarbeit
Becke, Guido - 2022
Interaktionsarbeit ist bisher in der Arbeits- und Dienstleistungsforschung sowie in Public Health noch unzureichend mit Blick auf ihre gesundheitlichen Implikationen erforscht. Zudem mangelt es an Konzepten ihrer gesundheitsförderlichen Gestaltung. Vor diesem Hintergrund wird in diesem Beitrag...
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An assessment of the impact of the drivers of outsourcing on service delivery in organisational networks
Dude, Ugne; Zitkiene, Rima; Kazlauskiene, Egle - 2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013349479
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IT-Dienstleistungen für Kommunen : Anbieter, Wettbewerb, Innovation
Hillebrand, Annette; Stuck, Jana - 2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014231536
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Dynamic Investment and Retirement Operations of Cloud Computing Service Management
Wang, Rongjinzi; Song, Jie; Qiu, Yunzhe - 2022
The emerging market of cloud computing encourages cloud service providers (CSPs) to deliver efficient and effective services on the basis of appropriate provisioning of service resources. Overprovisioning and underprovisioning of service capacity lead to the wastage of cloud resources and...
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Applying Source Classification Rules to Cloud Computing Transactions : Lease or Service?
Winters, Christopher - 2022
As developers and companies around the world recognize the ineffeciency and costs associated with maintaining their own datacenters and computer hardware, the cloud providers beckon, offering worry-free maintenance, unlimited scalability, substantial cost savings, and automatic updating....
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Financial Drivers of Domestic Outsourcing : Case Study of Food Services in the San Francisco Bay Area
Hammerling, Jessie - 2022
This paper examines drivers of domestic outsourcing through a case study of food services. It demonstrates that outsourcing is not necessarily motivated by clients’ desire to reduce costs or improve efficiency, and suggests that in some cases outsourcing may cost more than inhouse production....
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AQINM : an adaptive QoS management framework based on intelligent negotiation and monitoring in cloud
Zeng, Saifeng - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015064844
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Russia's Perspectives in the Global Outsourcing Services Market
Belova, Irina N.; Groshev, Alexey V.; Egorycheva, Elena A. - 2024
Abstract Due to global systemic changes, the Brittle Anxious Nonlinear Incomprehensible (BANI)-world model has been formed since 2020, which greatly affects the world economic model. To overcome the main challenges, developing countries have to solve the tasks of their sustainable development...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015488327
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Complacency leading to reduced competitive intensity in the Indian information technology services sector resulting in diminished market opportunity
Jois, Achutha; Chakrabarti, Somnath - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014634141
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Unlocking the full potential of nearshoring : a conceptual delivery model for proximity offshoring services
Guedes, Jorge; Pereira, Leandro - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015065537
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Outsource to India : the impact of service outsourcing to India on the labor market in the United States
Park, Jiwon - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014482903
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Exploring quantum computing paradigm : from conceptualisation, initial adoption to development
Tripathi, Manas; Cherukuri, Aswani Kumar; Bhasin, Ashish; … - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014534512
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Mapping the Philippines in the offshoring services global value chain and a closer look at the engineering services outsourcing
Mercado-Aldaba, Rafaelita A. - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015149723
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An innovative approach of selecting cloud provider through service level agreements
Basu, Aveek; Ghosh, Sanchita; Dutta, Sraboni - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015210399
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Impact of cloud computing service quality on the people working in information technology of selected industries in India
Dutta, Goutam; Mukherjee, Doel - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015331324
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The cloud computing dilemma for financial services institutions
Zeghmouli, Nathalie - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015641844
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Open and Digital Ecosystems : Added Value Through Industry and Technology Convergence
Fasnacht, Daniel - 2024
Dive into the fascinating world of digital disruption and discover the transformative power of open and digital ecosystems, which will constitute one-third of global trade by 2030. This book demonstrates how value creation occurs beyond organizational boundaries and places the consumer at the...
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Transformation in Global Outsourcing : Towards Digital Sourcing of IT and Business Services
2024
Chapter 1 The Outsourcing Pivot: Advances and Challenges -- Part I Governing Traditional Outsourcing Services -- Chapter 2 The Governing Mechanisms of Successful Multisourcing Projects -- Chapter 3 What The Guardian Does in Multisourcing Projects -- Chapter 4 IT Multi-sourcing and Opportunistic...
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