In recent years, the management research has increasingly discussed service transition. However, studies have not used sufficiently granular empirical data for valid quantitative evaluation of service-intensive strategies by, for example, examining the possible effects of resource slack on firm...

This study explores the integration of digitalization and circular economy (CE) principles within the maritime industry through a theoretical analysis, proposing a framework that aligns business models with Sustainable Development Goals (SDGs) and net-zero objectives. By investigating how...

We consider a market in which a platform hosts third-party monopolistic complementors. Users are segmented into single-use and multi-use consumers, and services exhibit network externalities. In the agency model, the presence of multi-use consumers leads complementors to set inefficiently high...

Purpose: The purpose of this paper is to explore how the operational capabilities for pay-per-outcome business model are deployed in the context of indoor environment. In the past decade, product-service systems have attracted interest from various industries as firms seek new ways to create...

Internationale Unternehmen können durch die Verlagerung ihrer Business Development-Anstrengungen in nachhaltige regionale High Tech- & High Service-Cluster eine Verbesserung ihrer Business Development-Erfolge im Bereich innovativer nachhaltiger Geschäftsmodelle erzielen. Der vorliegende...

Crowdshipping is a new delivery paradigm that exploits the capacity of ordinary people who offer their own vehicles and free time to perform deliveries against compensation. In this work, we consider a peer-to-peer logistic platform where a company receives orders from its customers and assigns...

Big Four accounting firms increasingly focus on non-audit services. Failures in these services may impair the accounting firm’s reputation as an auditor. They may negatively affect the Big Four, its clients, and client stakeholders. From the perspective of critical scholarship, it is vital to...

Purpose: This paper aims to examine the role of collaboration, knowledge transfer, service partner development, information sharing and logistics integration on supply chain agility. Design/methodology/approach: Data were collected from 405 official motorcycle service partners in Indonesia using...

A research gap exists regarding how research and development (R&D) expenditures contribute to the generation of innovative spillovers through knowledge-intensive business services (KIBS), particularly within the manufacturing and business services subsectors. These spillovers have a networking...

We evaluate the effects of bundling demand for broadband internet by K-12 schools. In 2014, New Jersey switched from decentralized procurements to a new procurement system that bundled schools into four regional groups. Using an event study approach, we find that, on average, prices for...

This contribution develops critique from analysing forms of misconduct by knowledge-intensive business services (KIBS) firms, especially the largest, globally located and client-interactive on all five continents. Management consultancy infractions range from supplying spurious advice, to...