This paper studies the intermediation of auto loans through auto dealers using new and comprehensive administrative data. The arrangements between auto dealers and lenders incentivize dealers to increase loan prices. We leverage details of the corresponding contracts to demonstrate that many...

This paper investigates the effect of Internet car referral services on dealer pricing of automobiles in California. Combining data from J.D. Power and Associates and Autobytel.com, a major online auto referral service, we compare online transaction prices to regular street' prices. We find that...

Behavioral economists have proposed that incentive contracts result in higher productivity when bonuses are “loss framed”—prepaid then clawed back if targets are unmet. We test this claim in a large-scale field experiment. Holding financial incentives fixed, we randomized the pre- or...

In this paper, we study the changes in transaction costs from the introduction of the Internet in transactions between firms (i.e., business-to-business (B2B) e-commerce). We begin with a conceptual framework to organize the changes in transaction costs that are likely to result when a...

Behavioral economists have proposed that loss-averse employees increase productivity when bonuses are "loss framed"--prepaid then clawed back if targets are unmet. We theoretically document that loss framing raises incentives for costly risk mitigation and for inefficient multitasking,...

This paper studies the intermediation of auto loans through auto dealers using new and comprehensive administrative data. The arrangements between auto dealers and lenders incentivize dealers to increase loan prices. We leverage details of the corresponding contracts to demonstrate that many...

The purpose of this study was to analyze how service quality, relationship benefit, and experience value affect the customers´ intention to maintain a long-term relationship with auto repair centers through service quality and trust. To this end, a statistical analysis was performed, based on a...

In many markets, consumers visit stores and physically inspect products before making purchase decisions. We view the inspection of a product at a retail location as a search for product fit. We quantify the cost and benefit from searching for product fit using a discrete choice model of demand...

The paper focuses on innovation in the automotive retail industry. Innovation in service has been acknowledged as a critical source of competitive advantage and retail firms are looking for innovations that can increase their competitiveness. This notwithstanding, there are no studies that focus...

This paper studies the intermediation of auto loans through auto dealers using new and comprehensive data. Lenders give auto dealers discretion to price loans. The first part of our project leverages details of the contracts between lenders and dealers to demonstrate that many consumers are...

Congress and cars -- Small importers and their reactions -- The first compliance shops -- Making them pass -- The stoichiometric closed loop electronic feedback controlled breakthrough -- The boom -- More fuel on the fire -- In the workshop -- The independent labs -- The shine rubs off --...

Self-made -- The father -- The outsider -- Wartime general -- The birth of the alliance -- Turnaround -- Two briefcases -- Swap deals -- Spillovers -- Figure out a way -- Hall of mirrors -- Money canals -- Double vote -- Currents -- Global motors -- Terminal velocity -- The arrest -- Boxed in --...

New vehicle sales in the U.S. fell nearly 40 percent during the last recession, causing significant job losses and unprecedented government interventions in the auto industry. This paper explores two potential explanations for this decline: falling home values and falling households’...

We introduce a computationally tractable dynamic equilibrium model of the automobile market where new and used cars of multiple types (e.g. makes/models) are traded by heterogeneous consumers. Prices and quantities are determined endogenously to equate supply and demand for all car types and...

"A Guide to Appraising Automobile Dealerships, Second Edition, discusses the complexities of valuing auto dealerships. Topics covered include market, site, location, and improvement analyses; highest and best use; land valuation; the application of the three approaches to value; and report writing...

"This book offers a unique perspective within the luxury automobile industry in which the author, a Ferrari dealer, recounts a lifetime with the iconic car brand. Chapters detail a wide range of experiences, like a nonstop drive in a 308GTB from Chicago to Boston; rides with important figures...

Einleitung -- Customer Engagement als Forschungsgegenstand -- Customer Engagement - ein theoretisch konzeptioneller Bezugsrahmen -- Untersuchungsmodell und Hypothesen -- Empirische Überprüfung des Untersuchungsmodells -- Zusammenfassung und Diskussion.

Nowadays, the condition of the automotive industry in Indonesia continues to grow. The emergence of a new model, the differentiation of vehicle price and another vehicle brand make the automotive industry more competitive. The result can make customers easily switch from one brand to another...

We study the effect of organizational choice and institutions on the performance of Spanish car dealerships. Using outlet-level data from 1994, we find that vertically-integrated dealerships showed substantially lower labor productivity, higher labor costs and lower profitability than franchised...

This paper investigates the impact of competition on an expert firm's incentive to defraud its customers in a credence goods market. Controlling for the competence of car repair shops, their financial situation, and reputational concerns, we use and complement the data set from a nationwide...

This study looks at car data markets from an economic perspective. We start from several options for the technical characteristics of data access points that have been discussed among stakeholders in the automotive industry. We examine the structure of data markets that are likely to emerge from...

Birth of a seedling industry -- Flathead fever -- The OHV wars, the king is dead, long live the king -- The boom years, 1940-1970 -- SEMA and the SEMA Show -- Mass marketing -- Lost speed shops : pioneers in high performance -- Speed shop survivors.

Motor vehicle dealerships in the United States tend to hold inventories equivalent to around 65 days' worth of sales, a relatively high level that has been nearly unchanged for 50 years. Despite playing a prominent role in the volatility of U.S. business cycles, very little is known about why...

Die abnehmende Differenzierbarkeit von Fahrzeughändlern und die zunehmende Homogenität der von Fahrzeugherstellern verfolgten Markenstrategien erfordern zunehmend den Aufbau eines eigenständigen Händler-Markenmanagements. Patrick Roßmann entwickelt ein Untersuchungsmodell, dessen empirische...