The public sector has made significant innovations in its contemporary operations. Beyond digitisation, enhancing the processes involving public servants is necessary to provide effective service to citizens. This study examines the connection between internal marketing strategies and job...

The growth of government (GoG) has garnered significant attention among scholars and practitioners across disciplines such as economics, political science, and public management. Despite the optimism surrounding this concept, its future trajectory in the twenty-first century remains uncertain....

The rule of law, a foundational value of the European Union as enshrined in Article 2 of the Treaty on European Union, faces challenges in implementation due to historical and political factors that have evolved over the past decade, particularly within Member States in the administrative...

This study examines how technological innovation and sustainability jointly reshape contemporary public administration by integrating digital transformation with public value creation. Using a mixed-method approach, we compile a Scopus-based bibliographic dataset and conduct descriptive and...

Public-sector innovation is frequently portrayed as the domain of dedicated innovation labs and experimental units, obscuring how innovation capacity can emerge within core bureaucratic institutions. This article explores how Norway's Brønnøysund Register Centre (BRC), mainly a registry...

In this paper, I explore whether and how New Public Management (NPM) inhibits the long-term sustainability of co-production between non-profit practitioners and service users in the United Kingdom. I show how the key elements of NPM (contracts and competitive tendering, performance measurement,...

This study offers the first systematic exploration of the Greek e-Government team, a public sector innovation unit that operated within the Office of the Prime Minister of Greece from 2009 to 2012-the sole example of such a unit in the country. It illustrates how strategically positioned...

This study examines the relationship between organizational commitment and administrative management within a public service institution operating in an emerging governance context. Grounded in the three-component model of organizational commitment (affective, continuance, and normative) and...

This study investigates the transformative capacity of artificial intelligence (AI) in improving financial accountability and governance in the public sector. The study aims to explore the strategic potential and constraints of AI integration, especially as fiscal systems become more complex and...

Innovation in public sector management is essential for improving service delivery and strengthening citizen trust. However, in highly populated municipalities with budgetary constraints, such as Ecatepec de Morelos, administrative opacity and inefficiencies in the provision of essential...

Effective performance management in local governments has become increasingly vital due to rising demands for efficiency, accountability, and service quality. This study analyzes key trends in performance management systems (PMS) through a systematic literature review of 122 studies published...

Middle managers play a crucial role in the success or failure of digital transformation programs and are themselves targets of change, particularly in public sector organizations. As intermediaries, they occupy ambiguous, complex, and paradoxical roles, with digital technology often perceived as...

The fall of the Netherlands' cabinet in July 2023 partially stalled the progress of reforms. Prior to that, decision-making on major policy issues and reforms was hindered by coalition disagreements, chiefly on migration reform. Unlike previous cabinet falls, however, fewer issues were...