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Year of publication
Subject
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Service innovation 1,268 Dienstleistungsinnovation 1,263 Innovation 700 Innovationsmanagement 474 Innovation management 463 Dienstleistungssektor 409 Service industry 402 Dienstleistung 339 Services 308 Customer integration 176 Kundenintegration 176 Dienstleistungsqualität 153 Service quality 153 Dienstleistungsmanagement 136 Service management 136 service innovation 132 Produktentwicklung 131 New product development 127 Business services 104 Unternehmensdienstleistung 104 Beziehungsmarketing 102 Relationship marketing 102 Bundling strategy 97 Leistungsbündel 97 Geschäftsmodell 96 Business model 93 Deutschland 87 Germany 86 Service-Dominant Logic 85 Service-dominant logic 85 Betriebliche Wertschöpfung 83 Value creation 83 Digitalisierung 78 Product design 78 Produktgestaltung 78 Consumer behaviour 75 Digitization 74 Konsumentenverhalten 73 new service development 61 Gesundheitswesen 56
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Online availability
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Undetermined 652 Free 190 CC license 24
Type of publication
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Article 1,011 Book / Working Paper 327 Journal 1
Subcategories
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Article in journal 732 Book section 234 Case study 52 Working paper 24 Proceedings 20 Textbook 7 Handbook 3 Literature review 2 Review 2 Government document 1 Guidebook 1 Introduction 1
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Language
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English 1,150 German 167 Undetermined 26 French 1 Spanish 1
Author
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Witell, Lars 24 Edvardsson, Bo 21 Gallouj, Faïz 20 Djellal, Faridah 15 Kowalkowski, Christian 15 Gustafsson, Anders 12 Kohtamäki, Marko 12 Kristensson, Per 12 Toivonen, Marja 12 Leimeister, Jan Marco 11 Scupola, Ada 11 Fuglsang, Lars 9 Hadwich, Karsten 9 Maglio, Paul P. 9 Möslein, Kathrin 9 Parida, Vinit 9 Bruhn, Manfred 8 Mention, Anne-Laure 8 Rubalcaba-Bermejo, Luis 8 Spohrer, James C. 8 Sørensen, Flemming 8 Aas, Tor Helge 7 Banerji, Rukmini 7 Berry, James 7 Beverungen, Daniel 7 Duflo, Esther 7 Kannan, Harini 7 Kindström, Daniel 7 Patrício, Lia 7 Shotland, Marc 7 Thomas, Oliver 7 Tronvoll, Bård 7 Walton, Michael 7 Banerjee, Abhijit V. 6 Colurcio, Maria 6 Freitag, Mike 6 Husen, Christian van 6 Mele, Cristina 6 Miles, Ian D. 6 Mukerji, Shobhini 6
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Institution
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Springer Fachmedien Wiesbaden 18 Edward Elgar Publishing 4 IGI Global 4 Christian-Albrechts-Universität zu Kiel 3 European Commission / Directorate-General for the Information Society and Media 3 Springer International Publishing 3 Erasmus Research Institute of Management 2 Institut für Angewandte Innovationsforschung 2 Ruhr-Universität Bochum / Lehrstuhl für Industrial Sales Engineering 2 Springer-Verlag GmbH 2 Universität Bremen 2 Asian Development Bank Institute, Asian Development Bank 1 Baden-Württemberg / Ministerium für Wirtschaft, Arbeit und Wohnungsbau 1 Bank für Internationalen Zahlungsausgleich / Committee on Payments and Market Infrastructures 1 Books on Demand GmbH <Norderstedt> 1 Center for Leading Innovation & Cooperation 1 De Gruyter Oldenbourg 1 Deutschland / Bundesministerium für Bildung und Forschung 1 Dienstleistungstagung <8, 2010, Berlin> 1 Dortmunder Energie- und Wasserversorgung GmbH 1 European Association of Agricultural Economists - EAAE 1 European Commission / Directorate-General for Enterprise and Industry 1 Europäische Kommission / Gemeinsame Forschungsstelle 1 Europäische Kommission / Generaldirektion Unternehmen und Industrie 1 Fachtagung Modellierung <2010, Klagenfurt> 1 Fachtagung Modellierung <2016, Karlsruhe> 1 Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention 1 Frankfurter Allgemeine Buch 1 Fraunhofer-Institut für Systemtechnik und Innovationsforschung 1 Friedrich-Alexander-Universität Erlangen-Nürnberg 1 HAL 1 ICServ <5., 2017, Wien> 1 IESS <5., 2014, Genf> 1 NMP-Verlag 1 National Bureau of Economic Research 1 National Science Foundation 1 Oracle Corporation 1 Smart Services Summit <5., 2023, Zürich> 1 Smart Services Summit <6., 2024, Zürich> 1 Springer Gabler <Firma> 1
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Published in...
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Journal of business research : JBR 36 The service industries journal 35 SpringerLink / Bücher 34 Journal of service management 30 The journal of services marketing 23 Research methods in service innovation 22 Innovating for trust 20 The journal of business & industrial marketing 19 Industrial marketing management : the international journal for industrial and high-tech firms 17 International journal of services technology and management 17 Designing for service : key issues and new directions 16 An introduction to industrial service design 14 Journal of service research : JSR 14 Research 13 Service business 13 Service innovation : novel ways of creating value in actor systems 13 International journal of innovation management 12 European review of service economics and management 11 Innovating in practice : perspectives and experiences 11 Service business model innovation in the healthcare and hospital management : models, strategies, tools 11 Journal of service research 10 Springer eBook Collection 10 International journal of production economics 9 Services, experiences and innovation : integrating and extending research 9 The journal of product innovation management : an international publication of the Product Development & Management Association 9 International journal of hospitality management 8 Public management review 8 Research technology management : RTM 8 A research agenda for service innovation 7 Service Engineering internationaler Dienstleistungen : [services made in Germany] 7 Forum Dienstleistungsmanagement 6 Journal of service theory and practice 6 Managing service quality : MSQ ; an international journal 6 Technological forecasting & social change : an international journal 6 Technovation : the international journal of technological innovation, entrepreneurship and technology management 6 The Service Industries Journal 6 Creativity and innovation management 5 Handbook of service science ; [Vol. 1] 5 IEEE transactions on engineering management : EM 5 International journal of agile systems and management : IJASM 5
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Source
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ECONIS (ZBW) 1,282 Other ZBW resources 29 RePEc 23 EconStor 4 BASE 1
Showing 1 - 50 of 1,239
 
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Innovation readiness through grassroots service design : translating field evidence into a portable service chair
Han, Cheng-Ting; Lin, Hsin-mei; Chen, Ching-Yun - 2026
Drawing on mobile foot reflexology in Taiwan, this article examines innovation readiness in small-scale wellness services where formal R&D resources, standardized workstations, and organizational support systems are limited. It conceptualizes readiness as a staged service-design condition...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015653720
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Ottawa's enforcement of the Canada health act constrains provincial health care reform
Esmail, Nadeem; Asaad, Lauren; Moir, Mackenzie - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015607325
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AI in service design : a new framework for hybrid human–AI service encounters
Mortati, Marzia; Freitas, Giovanna Viana Mundstock - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015670798
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Agentic AI as a service innovation : a mixed-methods study of satisfaction, trust, and continued use
Al-Sharafi, Mohammed A.; Al-Zaeemi, Shehab Abdulhabib; … - 2026
AI agents and agentic AI systems are increasingly employed for decision-making and task execution. However, limited evidence explains how users evaluate agentic features or form intentions to continue using these systems. This gap has important implications for service innovation and innovation...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015676140
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Correcting positioning deviation through platform service innovation : realisation mechanisms and design principles
Xuan, Xiao; Duan, Wenqi; Kong, Lijia - 2025
The discrepancy between platform positioning and user needs, termed positioning deviation, is a critical determinant of user churn and potential platform failure. Platform service innovation can be potential remedy to correct positioning deviation. As such, understanding the mechanisms and...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015472341
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Green human resource management, digital service innovation, and organizational performance in Indonesian public service organizations
Ingsih, Kusni; Riyanto, Fery; Pamungkas, Imang Dapit - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015609813
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Service innovation in emerging economies : the impact of DUI and STI innovation modes on innovation performance
Robayo-Acuña, Paula Viviana; Chams-Anturi, Odette; … - 2025
This study examines the influence of DUI (Doing, Using, Interacting) and STI (Science, Technology, Innovation) innovation modes on the innovation performance of service sector firms in Colombia. Unlike the manufacturing sector, where innovation is typically associated with formal R&D, the...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015626585
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Roles of service innovation and dynamic internal resources on the organizational innovativeness-competitiveness relationship in Indian IT sector : a moderated mediation model
Dayan, Mumin; Husain, Zafar; Dayan, Betul; Benedetto, … - 2025
This study develops a moderated mediation model to investigate the relationship between organizational innovativeness and organizational competitiveness, with service innovation as a mediating variable. It further explores the moderating effects of organizational support and organizational...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015476737
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Agencement of onlife and phygital : smart tech-enabled value co-creation practices
Mele, Cristina; Russo Spena, Tiziana - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015401089
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Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions
Wünderlich, Nancy V.; Blut, Markus; Brock, Christian - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015101878
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Designing a digital citizen-centered service
Balzli, Catherine Equey; Priftis, Athanasios; … - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015617515
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Business model innovation through the adoption of service logic : evolving to servification
Grönroos, Christian - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015055413
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Effect of knowledge search depth, user co-creation and moderating factors on the outcomes of service innovations by European public sector organizations
Burgers, Henri; Arundel, Anthony; Casali, G. L. - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014549166
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A collaborative approach to manage continuous service innovation
Schiefer, Tom; Mahr, Dominik; Fenema, Paul C. van; … - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014552140
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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015070775
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The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology
Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015081111
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Smart cash point in a B2B market to enable service innovation : towards transparency and shared intentions- a case study
Megaro, Antonietta - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015081122
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The SmartSI Compass : a method for generating smart service innovation ideas
Kuch, Felicitas; Lindenthal, Anna; Oberländer, Anna Maria - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015081287
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Digital service innovation (DSI) : a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods
Rabetino, Rodrigo; Kohtamäki, Marko; Huikkola, Tuomas - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015077972
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Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform
Narvaiza, Lorea; Campos, Jose Antonio; Martín Peña, … - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015077982
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Digital service innovation in B2B markets
Kowalkowski, Christian; Wirtz, Jochen; Ehret, Michael - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015077990
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Enhancing corporate brands through service robots : the impact of anthropomorphic design metaphors on corporate brand perceptions
Wünderlich, Nancy V.; Blut, Markus; Brock, Christian - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015158098
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Together forever? : how customer co-creation affects the adoption of digital service innovations over time
Heidenreich, Sven; Jordanow, Slawka; Krämer, Tobias; … - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015158105
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Coopetitive service innovation : the role of geographical proximity, innovation focus and customer cooperation
Virtanen, Henrik; Björk, Peter - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015205326
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Design principles for industrial data-driven services
Azkan, Can; Möller, Frederik; Iggena, Lennart; Otto, Boris - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015405806
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Digital servitization strategies and business model innovation : the role of knowledge-intensive business services
Paiola, Marco; Grandinetti, Roberto; Kowalkowski, Christian - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015438978
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Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn; Pavlopoulou, Ismini; McCabe, Louise; … - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014555901
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Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015401007
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Climate services in the tourism sector : from data to service design and delivery decisions
Wang, Shuyun; Park, Hyunyim - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015639755
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Expert knowledge : collaborating with generative artificial intelligence to improve service innovation performance
Kan, Tangchung; Ku, Edward C. S. - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015651423
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Immersive experience : aligning service design and psychological engagement
Schmitt, Bernd; Hao, Shuyi - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015670875
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Digitale Serviceinnovationen : Band 1: Künstliche Intelligenz, Servicegestaltung, Innovationsdesign
2026
Digitale Serviceinnovationen – Innovationsprozesse, Einsatzfelder und Rahmenbedingungen -- Nutzung von KI-Anwendungsfällen für Innovationen von Dienstleistungen -- Chancen, Risiken und Erfolgsfaktoren von Künstlicher Intelligenz in Kundeninteraktionen kleiner und mittelständischer...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015673198
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Seamlessness as a success factor in digital service innovation : Philipp Behringer and Karsten Hadwich
Behringer, Philipp; Hadwich, Karsten - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015677374
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Artificial intelligence in the circular economy : a service innovation framework
Römer, Götz H.; Schaltegger, Stefan - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015677544
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Customer co-design in digital service innovation : towards a "theoretical toolbox" and conceptual framework
Dicenta, Julia - 2026
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015677323
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Service operations management : improving service delivery
Johnston, Robert; Shulver, Michael; Slack, Nigel; … - 2026 - Sixth edition
"This text is about how to manage and improve the operations in service organisations. The service sector is the largest part of most economies and is growing. Furthermore, service is an idea that is not confined to the service sector; it has important implications for all types of...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015463768
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Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per; Gummerus, Johanna - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014246196
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Service Innovation Decision for Manufacturing Enterprises Based on a Coopetition Perspective
Peng, Yongtao; Chen, Lide; Dou, Runliang; Hou, Yanchao - 2023
Based on a product’s technology, service innovation can enable manufacturing enterprises to alleviate the fierce market competition brought about by product homogeneity. However, excessive investments in services may cause manufacturing enterprises to fall into the servitization paradox, and...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014262824
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Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta; Carrubbo, Luca; Polese, Francesco; … - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014321619
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Innovation im Gesundheitssystem
Chytrek, Dennis - 2023 - November 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014446566
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The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis; Deschryvere, Matthias - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014333866
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Employee acceptance of disruptive service innovations at the frontline : the role of collective sensemaking processes
Garrelfs, Christopher; Schultz, Carsten; Luengen, Marie - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014336050
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Search for exploratory and exploitative service innovation in manufacturing firms : The role of ties with service intermediaries
Wang, Lin; Han, Chunjia; Zheng, Yuelong; Peng, Xuerong; … - 2023
Although the literature highlights the role of ties with service intermediaries in facilitating firms' search for innovation, the relationship between these ties and exploratory versus exploitative service innovation remains unclear. In line with the innovation search perspective, we combine...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014372031
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Unleashing the digital building bricks
Muschkiet, Michel Pascal; Wulfert, Tobias; Woroch, Robert; … - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014374892
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Service innovation capability : a systematic literature review and research agenda
Blommerde, Tadhg - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014423346
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Staff engagement through action learning enabling the practice of developing new services in a publicly funded university
Dreyer-Gibney, Katrin; Coughlan, Paul; Coghlan, David - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014441517
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Analysing the introduction of data-driven service innovation processes : stages of implementation, success factors, and prerequisites
Jesenko, Berndt; Thalmann, Stefan - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015168435
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Standardization as a catalyst for extending resources and capabilities in service systems engineering : findings from the omlox case
Marx, Emanuel; Daudrich, Roman; Pauli, Tobias; Matzner, … - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015168635
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Technology-intense service offerings in the light of economic complexity : establishing a holistic service ecosystem
Belousova, Veronika; Chichkanov, Nikolay; Gashnikov, … - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015413147
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How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs; Simonse, Lianne - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014473566
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