This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers' satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field...

This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers’ satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field...

This paper explores the origins and effects of occupational licensing regulation in late nineteenth and early twentieth century America. Was licensing regulation introduced to limit competition in the market for professional services at the expense of efficiency? Or was licensing adopted to...

In the last years, the Doing Business (DB) Project of the World Bank - recommending reforms aiming at removing obstacles that may produce increase of time, cost and procedures - had a significant influence on policies making. A recent DB research note (2019) also proposed to make optional use of...

In the last years, the Doing Business (DB) Project of the World Bank - recommending reforms aiming at removing obstacles that may produce increase of time, cost and procedures - had a significant influence on policies making. A recent DB research note (2019) also proposed to make optional use of...

Problem Definition: We explore how to design professional services in markets that cater to customers with differential usage capabilities. Professional customers avail the service and tailor it to their use, whereas amateur customers, lacking the relevant expertise, obtain the service through a...

1. Disruption is on the way -- 2. Understanding how professionals work -- building blocks for the future -- 3. Reactions to disruption -- 4. The Professional Service Community – the way forward -- 5. Foundations of the successful professional community -- 6. Fieldwork – Monday morning actions.

"Occupational licensure, including regulation of the professions, dates back to the medieval period. While the guilds that performed this regulatory function have long since vanished, professional regulation continues to this day. For instance, in the United States, 22 percent of American...

This paper shows that evidence form existing research results on positive trade effects of a more homogeneous professional regulation cannot be transferred without restrictions to intra-European trade with professional services in the sectors of accounting, architectural, engineering and legal...

This paper shows that evidence form existing research results on positive trade effects of a more homogeneous professional regulation cannot be transferred without restrictions to intra-European trade with professional services in the sectors of accounting, architectural, engineering and legal...