Yaakoubi, Omar; El Guenuni, Yassir; Srainy, Nisrine; … - In: Administrative Sciences : open access journal 15 (2025) 9, pp. 1-17
Since the 20th century, quality has become a major strategic concern for both researchers and organizations, serving as a lever for performance and a key factor of differentiation in an increasingly digital environment. However, despite the development of e-government services, the exploration...