Recently, public and private providers within two-tier healthcare markets have engaged in a fierce competition for patients, which is significantly influenced by patients' multifaceted sensitivities to delays and payments, particularly when patients' potential balking is considered. However,...

Holt and Vinopal (2023) investigate whether there is inequality in how much time people spend waiting for services using the American Time Use Survey (ATUS). They find that (1) high-income people are both less likely to wait and spend less time waiting than low-income people, and that (2) this...

Product recovery is critical in reducing costs, enhancing profitability, and improving supply chain responsiveness to customer demands. Remanufacturing returned products, as part of the circular economy, is a central strategy in achieving these goals. This study presents a model that optimizes...

Managing sustainable supply chain operations in dynamic three-dimensional (3D) environments is a significant challenge. Unmanned Aerial Vehicles (UAVs) offer transformative solutions to supply chains. This study aims to enhance sustainable supply chain management by considering new opportunities...

Ride-hailing services are part of intermodal transport systems, allowing passengers to use various transport modes for their trip. The optimal choice for a request in the intermodal system depends on the passenger's waiting time for the ride-hailing service. Estimating this waiting time is...

I study the efficient design of a queue to dynamically allocate a scarce resource to long‐lived agents. Agents can be served multiple times, and their valuations fluctuate over time with some persistence. Each agent privately learns whether his prevailing valuation is high or low only when...

Background: Port congestion contributes significantly to operational inefficiency and environmental impact in maritime logistics. With tightening EU regulations such as the Emissions Trading System (EU ETS) and FuelEU Maritime, understanding and mitigating the economic and environmental effects...

Background: Healthcare systems are increasingly strained by limited operating room resources and rising demand, a situation intensified by the COVID-19 pandemic. These pressures have resulted in overcrowded surgical departments, prolonged waiting times for elective procedures, worsened patient...

Background The objective of this study is to assess if waiting times for elective surgeries within the Portuguese National Health Service (NHS) are influenced by the waiting times at neighboring hospitals. Recognizing these interdependencies, and their extent, is crucial for understanding how...

We investigate a two-station queueing system where strategic customers must be sequentially serviced at both stations. We prove that an established property - that the distribution of the total time spent in a two-station system is independent of the chosen route when services times are...

The experience of waiting is ubiquitous in all areas of life, and sometimes a waiting experi ence is followed by decisions where morality matters. We present the results of a lab-in-the-field study to analyze the effects of (un)expected waiting duration on moral behavior. Passengers who had just...

Background: This study addresses optimising fleet size in a system with a heterogeneous truck fleet, aiming to minimise transportation costs in interfacility material transfer operations. Methods: The material transfer process is modelled using a closed queueing network (CQN) that considers...

Background: Container terminals (CTs) have constantly administered truck appointment systems (TASs) to effectively accomplish the planning and scheduling of drayage operations. However, since the operations in the gate and yard area of a CT are stochastic, there is a need to incorporate...

We investigate the impact of a large new public hospital on directly observed waiting times in emergency departments of other public hospitals in Nicaragua. Using a difference-indifferences design, we estimate a significant decrease in waiting time by 42% or 10.1 minutes in nearby hospitals...

We investigate a matrix analysis study for a single-server Markovian queue with finite capacity, i.e. an M/M/1/N queue, where the single server can go for a maximum, i.e. a K number of consecutive vacation periods. During these vacation periods of the server, every customer becomes impatient and...