Introducing cashierless shopping systems offers an opportunity to innovate the checkout process for stationary retailers who encounter significant competition from both, existing stationary competitors and online retailers. The present study analyzes three types of cashierless shopping systems:...

This study aims to evaluate the impact of utilization of self-service cash deposit machines (SSCDMs) on the financial performance of Tanzanian commercial banks, focusing on key parameters like capital adequacy, asset quality, management quality, earning ability, and liquidity. The research,...

Purpose: The purpose of the paper is to examine the role of technology paradoxes, including technology anxiety, insecurity and forced usage, to understand consumer adoption behavior towards self-service technology. The present study also investigates the moderating effect of gender and...

Purpose: TBSS is expanding and increasing in tourist destinations, but there are not sufficient previous studies that took a multilateral approach to explain why and how people are induced to use TBSS in tourism settings. This study aims to investigate the role of technology-based self-service...

Digital transformation brings new perspectives for companies in managing their businesses. One is about how companies accelerate information and service processes by utilizing technology. Due to security factors, biometric-based self-service technology (SST) is becoming popular and preferred in...

Problem definition: Self-service parcel locker technology has emerged recently as a solution to address the last mile delivery challenges in several countries. However, voluntary usage (i.e., adoption) of parcel lockers remains limited in numerous areas, with customers generally favoring the...

Introduction -- The complex and multifaceted nature of the vending phenomenon -- Marketing classification of vending channels -- Product decisions in vending retail marketing -- Price decisions in vending retail marketing -- Distribution decisions in vending retail marketing -- Conclusion.

Practical applications of self-service technologies across industries explores self-service technology (SST) as a transformative force across industries. It examines practical applications of SST for improved customer service and business operations. This book covers topics such as smart...

"This book describes the emergence and growth of the modern supermarket format in Britain, showing how the original American innovation of self-service adapted to the different postwar British context in a number of ways. During the early 1960s various retailers began to experiment with...

Service quality has been a topic of extensive inquiry for decades that has emerged in form of self-service which has profound effects on the way customers interact with firms to create positive service outcomes i.e., customer convenience, security, and behavioral intentions. This study focuses...

Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers’ SST usage under the pandemic context, focusing on consumers’ changing perceptions on social interactions (i.e. the...

Most of the world's population lives in countries that ban the self-service sale of gasoline. Causal effects of this regulation can hardly be assessed in these countries due to a lack of policy changes, but a recent quasi-experiment in the state of Oregon allows us to analyze the impact of the...

Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail service settings. Having been introduced into the Nigerian banking space, the level of customers' satisfaction from the system is still unknown given that it has disrupted the...

Tourism is a huge economic driver for most countries, and for some parts of the world it is their main source of income. Despite this economic strength, tourism can be a fragile and volatile industry, as recent natural disasters and pandemics have shown. Regenerative tourism was founded on...

The digital service revolution will significantly change the way we do business. Service robots in various forms and shapes are a big part of this revolution. In this chapter, we illustrate the implication of service robots for the service sector. We compare service robots with traditional...

Abstract As the tourism industry continues to evolve and adapt to changing consumer demands, automated systems and artificial intelligence have gained significant attention. However, concerns related to ethical, social and environmental aspects have arisen alongside the benefits offered by these...

Abstract Self-Service Technology (SST) is a disruptive technology that has reshaped customer interactions, increased efficiency, and enabled data-driven decision-making. Its impact continues to evolve as technology advances and customer expectations change, making it a key consideration for...