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Year of publication
Subject
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Selbstbedienung 412 Self-service 380 Consumer behaviour 161 Konsumentenverhalten 161 USA 110 United States 110 Customer satisfaction 93 Kundenzufriedenheit 93 Innovation adoption 66 Innovationsakzeptanz 66 Service quality 65 Dienstleistungsqualität 64 Beziehungsmarketing 51 Einzelhandel 51 Relationship marketing 51 Retail trade 44 Deutschland 42 Germany 40 Customer service 33 Kundenservice 33 Electronic Banking 29 Electronic banking 29 Self-service technology 28 Technischer Fortschritt 25 Technological change 25 Bank 22 Theorie 22 Theory 22 self-service 21 self-service technology 21 Customer integration 19 E-Business 19 E-business 19 Kundenintegration 19 Food retailing 18 Lebensmitteleinzelhandel 18 Informationstechnik 16 Innovation diffusion 16 Innovationsdiffusion 16 Information technology 15
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Online availability
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Undetermined 100 Free 41
Type of publication
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Article 313 Book / Working Paper 120 Journal 9
Type of publication (narrower categories)
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Article in journal 250 Aufsatz in Zeitschrift 250 Aufsatz im Buch 44 Book section 44 Hochschulschrift 36 Graue Literatur 35 Non-commercial literature 35 Thesis 28 Arbeitspapier 13 Working Paper 13 Bibliografie enthalten 7 Bibliography included 7 Collection of articles of several authors 7 Sammelwerk 7 Dissertation u.a. Prüfungsschriften 5 Business report 4 Collection of articles written by one author 4 Geschäftsbericht 4 Konferenzschrift 4 No longer published / No longer aquired 4 Sammlung 4 Conference proceedings 3 Article 2 Aufsatzsammlung 2 Case study 2 Fallstudie 2 Amtsdruckschrift 1 Elektronischer Datenträger 1 Festschrift 1 Government document 1 Interview 1 Umfrage 1
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Language
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English 306 German 96 Undetermined 22 French 14 Romanian 2 Italian 1 Dutch 1
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Author
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Collier, Joel E. 10 Kaushik, Arun Kumar 6 Mattila, Anna S. 6 Rahman, Zillur 5 Lee, Hyun-joo 4 Robertson, Nichola 4 Wang, Cheng 4 Artis, Andrew B. 3 Basker, Emek 3 Boslau, Madlen 3 Buell, Ryan W. 3 Cranage, David A. 3 Dwivedi, Yogesh Kumar 3 Fleming, David E. 3 Foster, Lucia 3 Gössinger, Ralf 3 Hartwig, Michaela 3 Hung, Kam 3 Kaufer, Erich 3 Kaulvers, Stephan-Andreas 3 Kelly, Petranka 3 Kishore, Krishna 3 Lawlor, Jennifer 3 Lee, Hyun-Joo 3 Lin, Jiun-sheng Chris 3 Liu, Chun 3 Meyer, Anton 3 Pezoldt, Kerstin 3 Rajagopal 3 Salomann, Harald 3 Scherer, Anne 3 Sequeira, A. H. 3 Alalwan, Ali Abdallah 2 Alexander, Andrew 2 Andreassen, Tor W. 2 Andrews, Christopher K. 2 Barnes, Donald C. 2 Bartsch, Silke 2 Beatson, Amanda 2 Berekoven, Ludwig 2
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Institution
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Institut für Selbstbedienung <Köln> 3 Bundesverband der Selbständigen 2 Bundesverband der Filialbetriebe und Selbstbedienungs-Warenhäuser 1 Carrefour <Firma> 1 Casino SA <Saint-Etienne> 1 Castorama Dubois Investissements <Templemars> 1 Eidgenössische Technische Hochschule Zürich 1 Fördergesellschaft Marketing an der Universität Augsburg 1 Gottlieb-Duttweiler-Institut für Wirtschaftliche und Soziale Studien <Rüschlikon> 1 IGI Global 1 Institut für Gesundheits-System-Forschung 1 Institut national de la statistique et des études économiques <Frankreich> / Direction régionale d'Orléans 1 Institutet för Ekonomisk Forskning <Lund> 1 Johannes Gutenberg-Universität Mainz / Seminar Finanzdienstleistungen im Spannungsfeld zwischen Rationalisierung und Kundenorientierung 1 Nederlandsche Kamer van Koophandel voor Belgie͏̈ en Luxemburg 1 OECD 1 Ploenzke AG <Wiesbaden> 1 Primistères SA 1 Sociedade Brasileira de Economia e Sociologia Rural - SOBER 1 Springer Fachmedien Wiesbaden 1 The Wharton Financial Institutions Center 1 University <Sunderland> / Information Services 1 Verlag Dr. Kovač 1 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
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Published in...
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Journal of retailing and consumer services 14 The service industries journal 12 Journal of business research : JBR 11 Europäische Hochschulschriften / 5 10 Services marketing quarterly 9 The journal of services marketing 9 Journal of hospitality marketing & management 7 Journal of service research : JSR 7 Managing service quality : MSQ ; an international journal 7 International journal of hospitality management 6 Journal of service management 5 Journal of travel and tourism marketing 4 Service business 4 The international review of retail, distribution and consumer research 4 Betriebs-Berater : BB 3 Economie et statistique 3 Gabler Edition Wissenschaft 3 International journal of contemporary hospitality management 3 International journal of services and operations management 3 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 3 Journal of retailing 3 Management science : journal of the Institute for Operations Research and the Management Sciences 3 Psychology & marketing 3 Betriebswirtschaftliche Abhandlungen 2 Business History 2 Business history 2 European retail research 2 Food marketing 2 Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz 2 Forschungsergebnisse der WU Wirtschaftsuniversität Wien 2 HMD : Praxis der Wirtschaftsinformatik 2 Handbook of hospitality operations and IT 2 Harvard-Business-Manager : das Wissen der Besten 2 Human systems management : HSM 2 Ilmenauer Schriften zur Betriebswirtschaftslehre 2 Information systems management 2 Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen 2 International journal of business information systems : IJBIS 2 International journal of retail & distribution management 2 International journal of technology marketing : IJTMkt 2
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Source
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ECONIS (ZBW) 402 USB Cologne (EcoSocSci) 19 RePEc 14 BASE 5 EconStor 2
Showing 1 - 50 of 442
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Impact of self-service factors on customer value : how customer behavioral intentions are formed?
Su, Hsiang-Ting - In: International journal of management, economics and … 10 (2021) 1, pp. 32-48
Service quality has been a topic of extensive inquiry for decades that has emerged in form of self-service which has profound effects on the way customers interact with firms to create positive service outcomes i.e., customer convenience, security, and behavioral intentions. This study focuses...
Persistent link: https://ebtypo.dmz1.zbw/10012493814
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Understanding drivers of self-service technologies (SSTs) satisfaction and marketing bottom lines : evidence from Nigeria
Ugwuanyi, Chidera C.; Oraedu, Chukwunonso; Ifediora, … - 2022
Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail service settings. Having been introduced into the Nigerian banking space, the level of customers' satisfaction from the system is still unknown given that it has disrupted the...
Persistent link: https://ebtypo.dmz1.zbw/10013186801
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Self-service technology in casual dining restaurants
Nilsson, Elin; Pers, Johannes; Grubbström, Linn - In: Services marketing quarterly 42 (2021) 1/2, pp. 57-73
Persistent link: https://ebtypo.dmz1.zbw/10012607283
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DESERV IT : a method for devolving service tasks in IT services
Baer, Florian; Sandkuhl, Kurt; Leyer, Michael; Lantow, … - In: Business & information systems engineering 63 (2021) 4, pp. 419-439
Persistent link: https://ebtypo.dmz1.zbw/10012599819
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The effects of shoppers' motivation on self-service technology use intention : moderating effects of the presence of employee
Ha, Yongsoo - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 489-497
Persistent link: https://ebtypo.dmz1.zbw/10012670928
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Extending the research on service management - essays on choice, automation and quality measurement in the service environment
Hettich, Alexander S. - 2020
Persistent link: https://ebtypo.dmz1.zbw/10012519156
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Influence of self-service technology (SST) servicequality dimensions as a second-order factor onperceived value and customer satisfaction in amobile banking application
Leon, Myra V. de; Atienza, Ringgold P.; Susilo, Daniel - In: Cogent business & management 7 (2020) 1, pp. 1-17
Banks offer technology-based self-service banking such as mobile banking applications to keep up with technological advancement. The usage of this application requires quality service delivery. However, there is a dearth of literature on post-adoption and service quality assessment of mobile...
Persistent link: https://ebtypo.dmz1.zbw/10012626622
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The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung; Yi, Youjae - In: Psychology & marketing 39 (2022) 5, pp. 906-920
Persistent link: https://ebtypo.dmz1.zbw/10013186880
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Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun; Hung, Kam - In: Journal of hospitality marketing & management 31 (2022) 2, pp. 176-204
Persistent link: https://ebtypo.dmz1.zbw/10012821092
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Personal goals in consumers' adoption of mHealth services
Schuster, Lisa; Parkinson, Joy - In: Journal of service theory and practice 32 (2022) 1, pp. 30-51
Persistent link: https://ebtypo.dmz1.zbw/10012879145
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Does social class matter in recovering self-service technology failures?
Kim, Heewon; Jang, Soocheong - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1135-1153
Persistent link: https://ebtypo.dmz1.zbw/10013164531
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Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.; Khuntia, Jiban; Konsynski, Benn R. - In: Information systems research : ISR 33 (2022) 1, pp. 76-109
Persistent link: https://ebtypo.dmz1.zbw/10013188305
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Addressing data gaps : four new lines of inquiry in the 2017 Economic Census
Basker, Emek; Becker, Randy A.; Foster, Lucia; White, … - 2019
Persistent link: https://ebtypo.dmz1.zbw/10012260870
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Self-service technologies and enterprise social networks – motivations, user roles, and knowledge contribution
Cetto, Alexandra Verena - 2019
Persistent link: https://ebtypo.dmz1.zbw/10012098887
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Innovative framework for self-service kiosks : integrating customer value knowledge
Vakulenko, Yulia; Oghazi, Pejvak; Hellström, Daniel - In: Journal of innovation & knowledge : JIK 4 (2019) 4, pp. 262-268
This study reveals different types of self-service kiosk customer value and synthesizes the self-service kiosk customer value framework, which includes four value groups and three types of customer value elements. The study also reveals gaps which stem from the inconsistency and fragmented...
Persistent link: https://ebtypo.dmz1.zbw/10012131350
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The introduction of self-service and the supermarket in Belgium : 1945-1975 : the soft underbelly of Europe?
Heyrman, Peter - In: History of retailing and consumption 6 (2020) 3, pp. 197-215
Persistent link: https://ebtypo.dmz1.zbw/10012549002
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Impact of self-service factors on customer value: How customer behavioral intentions are formed?
Su, Hsiang-Ting - In: International Journal of Management, Economics and … 10 (2021) 1, pp. 32-48
Service quality has been a topic of extensive inquiry for decades that has emerged in form of self-service which has profound effects on the way customers interact with firms to create positive service outcomes i.e., customer convenience, security, and behavioral intentions. This study focuses...
Persistent link: https://ebtypo.dmz1.zbw/10012505568
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Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie; Simon, Françoise - In: Journal of business research : JBR 126 (2021), pp. 291-306
Persistent link: https://ebtypo.dmz1.zbw/10012494254
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A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Liu, Chun; Hung, Kam - In: International journal of hospitality management 94 (2021), pp. 1-14
Persistent link: https://ebtypo.dmz1.zbw/10012495083
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Antecedents of self-service technology in brick and mortar stores in India : an empirical study in the COVID-19 pandemic environment
Archana Singh - In: International journal of management concepts and … 14 (2021) 3, pp. 244-258
Persistent link: https://ebtypo.dmz1.zbw/10012671190
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The antecedents of tourists' continuous usage intention of self-service technology in Taiwan
Wu, Cedric Hsi-Jui; Phung, Thanh-Binh - In: International journal of business information systems : … 38 (2021) 2, pp. 281-298
Persistent link: https://ebtypo.dmz1.zbw/10012695206
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Self-service technology kiosk design for restaurants : an QFD application
Park, Soona; Letho, Xinran; Letho, Mark - In: International journal of hospitality management 92 (2021), pp. 1-11
Persistent link: https://ebtypo.dmz1.zbw/10012425712
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Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush; Ueno, Akiko; Kingshott, Russel - In: Journal of retailing and consumer services 59 (2021), pp. 1-10
Persistent link: https://ebtypo.dmz1.zbw/10012433423
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To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya; Mohanty, Smaraki; Jiao, Jinfeng; Fan, Xiucheng - In: Journal of retailing and consumer services 59 (2021), pp. 1-11
Persistent link: https://ebtypo.dmz1.zbw/10012433727
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Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui; Hsu, Maxwell K.; Shang, Jing-Zhi; Wang, … - In: The service industries journal 41 (2021) 9/10, pp. 671-695
Persistent link: https://ebtypo.dmz1.zbw/10012586856
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Self-service technology recovery : the effect of recovery initiation and locus of responsibility
Dao, Hung M.; Theotokis, Aristeidis - In: Journal of interactive marketing : a quarterly … 54 (2021), pp. 25-39
Persistent link: https://ebtypo.dmz1.zbw/10012592151
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Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian; Uduji, Joseph Ikechukwu; … - In: International journal of business and systems research … 15 (2021) 4, pp. 405-425
Persistent link: https://ebtypo.dmz1.zbw/10012596125
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Exploring the factors that drive use of self-service technologies in air-travel in an African country
Asenso, Grace Birago; Asamoah, David; Agyei-Owusu, Benjamin - In: International journal of logistics systems and … 39 (2021) 3, pp. 273-291
Persistent link: https://ebtypo.dmz1.zbw/10012599482
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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591
Persistent link: https://ebtypo.dmz1.zbw/10012549286
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Customer reactions to self-checkout discontinuance
Rinta-Kahila, Tapani; Penttinen, Esko; Kumar, Ashish; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-14
Persistent link: https://ebtypo.dmz1.zbw/10012581860
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Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf - In: Technological forecasting & social change : an … 169 (2021), pp. 1-13
Persistent link: https://ebtypo.dmz1.zbw/10012804322
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Analysis of the customer journey at the pension provider APG using self-service and data hub concepts
Buijs, Joos C. A. M.; Bergmans, Rick F. M.; El … - In: Business process management cases vol. 2 : digital …, (pp. 111-124). 2021
Persistent link: https://ebtypo.dmz1.zbw/10012631855
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Impact of information technology on human resource management procurement functions : a case of a Nigerian university
Babaita, Isiaka Sulu; Rafiu, Amosa Jimoh; Aremu, … - In: Malaysian management journal : MMJ 22 (2018), pp. 139-151
Persistent link: https://ebtypo.dmz1.zbw/10012199287
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What do you buy when no one's watching? : the effect of self-service checkouts on the composition of sales in retail
Olden, Andreas - 2018
Persistent link: https://ebtypo.dmz1.zbw/10011869014
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When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei; Wu, Luorong; Miao, Li; Mattila, Anna S. - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 269-290
Persistent link: https://ebtypo.dmz1.zbw/10012256133
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Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun; Hung, Kam; Wang, Dan; Wang, Sha - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 636-661
Persistent link: https://ebtypo.dmz1.zbw/10012256159
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The role of consumer participation readiness in automated parcel station usage intentions
Chen, Ching-fu; White, Christopher J.; Hsieh, Yi-En - In: Journal of retailing and consumer services 54 (2020), pp. 1-6
Persistent link: https://ebtypo.dmz1.zbw/10012238372
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Encouraging the use of self-service business intelligence : an examination of employee-related influencing factors
Passlick, Jens; Guhr, Nadine; Lebek, Benedikt; … - In: Journal of decision systems 29 (2020) 1, pp. 1-26
Persistent link: https://ebtypo.dmz1.zbw/10012256329
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The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70
Persistent link: https://ebtypo.dmz1.zbw/10012256814
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New perspective on informal knowledge sharing in the self-service environment
Van Tonder, Estelle; Beer, Leon T. de; Kuyper, Tom - In: The service industries journal 40 (2020) 7/8, pp. 542-564
Persistent link: https://ebtypo.dmz1.zbw/10012260300
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App statt Kasse
Höhmann, Ingmar - In: Harvard-Business-Manager : das Wissen der Besten 42 (2020) 4, pp. 8, 10
Persistent link: https://ebtypo.dmz1.zbw/10012183295
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"Die größte Herausforderung ist die Warensicherung"
Moosburger, Sonja (interviewee);  … - In: Harvard-Business-Manager : das Wissen der Besten 42 (2020) 4, pp. 9
Persistent link: https://ebtypo.dmz1.zbw/10012183296
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Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle; Saunders, Stephen Graham; … - In: Journal of business research : JBR 121 (2020), pp. 516-523
Persistent link: https://ebtypo.dmz1.zbw/10012417373
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Customers' acceptance intention of self-service technology of restaurant industry : expanding UTAUT with perceived risk and innovativeness
Jeon, Hyeon Mo; Sung, Hye Jin; Kim, Hyun Young - In: Service business 14 (2020) 4, pp. 533-551
Persistent link: https://ebtypo.dmz1.zbw/10012417970
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Customer service chatbots : anthromorphism and adoption
Sheehan, Ben; Jin, Hyun Seung; Gottlieb, Udo - In: Journal of business research : JBR 115 (2020), pp. 14-24
Persistent link: https://ebtypo.dmz1.zbw/10012270802
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Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min; Zhao, Lindu; Kong, Nan; Campy, Kathryn S.; Xu, Ge - In: Journal of retailing and consumer services 52 (2020), pp. 1-12
Persistent link: https://ebtypo.dmz1.zbw/10012132206
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Cellophane, the New Visuality, and the Creation of Self-Service Food Retailing
Hisano, Ai - 2017
This working paper examines how innovations in transparent packaging, specifically cellophane, in the mid-twentieth century United States helped retailers to create full self-service merchandising systems, including selling perishable food. While self-service stores began appearing in the late...
Persistent link: https://ebtypo.dmz1.zbw/10012955684
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Mitigating the negative effects of customer anxiety through access to human contact
Shell, Michelle A.; Buell, Ryan W. - 2019
Persistent link: https://ebtypo.dmz1.zbw/10012062998
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Strategic consequences of self-service technology evaluations
Taillon, Brian J.; Huhmann, Bruce A. - In: Journal of strategic marketing 27 (2019) 3, pp. 268-279
Persistent link: https://ebtypo.dmz1.zbw/10012202459
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Consumer adoption of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types
Baabdullah, Abdullah Mohammed; Rana, Nripendra P.; … - In: Information systems management 36 (2019) 4, pp. 286-305
Persistent link: https://ebtypo.dmz1.zbw/10012199491
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