Search Results - subject_exact:"Self-service"

What do you buy when no one’s watching? : the effect of self-service checkouts on the composition of sales in retail

Olden, Andreas - 2018

Essays on mobile technology in service delivery

Schmitz, Christoph - 2018

"Good enough customers": impact of role clarity in self-service technologies

Kenesei, Zsófia - In: Die informatisierte Service-Ökonomie : Veränderungen …, (pp. 133-154). 2018

Managing airport service quality : the impact of self-service technologies

Otieno, Protus Seda; Govender, Krishna - In: Investment management and financial innovations 13 (2016) 3, pp. 387-393

Customer roles in self-service technology encounters in a tourism context

Kelly, Petranka; Lawlor, Jennifer; Mulvey, Michael S. - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 222-238

Digital risk and customers' acceptance of self-service innovations : the role of online benefits and corporate trustworthiness

Skard, Siv E. Rosendahl; Nysveen, Herbjørn - In: Innovating for trust, (pp. 48-60). 2017

Technologies of consumer labor : a history of self-service

Palm, Michael - 2017

Customer-employee substitution : evidence from gasoline stations

Basker, Emek; Foster, Lucia; Klimek, Shawn D. - In: Journal of economics & management strategy : JEMS 26 (2017) 4, pp. 876-896

Co-creating value with online banking services : the case of Maybank

Nurul Shahnaz Mahdzan; Mohd-Any, Amrul Asraf; Hamzah, … - In: Services marketing cases in emerging markets : an Asian …, (pp. 5-16). 2017

Determinants of adoption of location-based services in Bangladesh

Rifat, Afrin; Iqbal, Mehree; Nisha, Nabila - In: Managerial strategies and solutions for business …, (pp. 79-101). 2017

Effects of self-service technology on customer value and customer readiness : the case of banking industry

Khadem, Parviz; Mousavi, Seyed Mahdi - In: Management science letters 3 (2013) 7, pp. 2107-2112

Non-internet self-service technology failures and recoveries : comparing China with the United States

Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417

Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention

Scherer, Anne - 2013

Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?

Fan, Alei; Wu, Luorong; Mattila, Anna S. - In: The journal of services marketing 30 (2016) 7, pp. 713-723

Affective and instrumental commitment : a special reference to self-service technologies in domestic and foreign banks

Hoang Thi Bich Chi; Le Nhat Hanh - In: Journal of economic development 23 (2016) 2, pp. 137-160

Service fascination : gaining competitive advantage through experiential self-service systems

Zagel, Christian - 2016

Service quality in retail grocery stores

Deshwal, Shavita - 2016

Attitudinal and situational determinants of self-service technology use

Oh, Haemoon; Jeong, Miyoung; Lee, Seonjeong; Warnick, … - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 2, pp. 236-265

Examining customer evaluations across different self-service technologies

Robertson, Nichola; McDonald, Heath; Leckie, Civilai; … - In: The journal of services marketing 30 (2016) 1, pp. 88-102

Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship

Nijssen, E. J.; Schepers, Jeroen J. L.; Belanche, Daniel - In: Journal of service management 27 (2016) 3, pp. 276-298

The adoption of interactive service technologies : empirical evidence from the retail industry

Spreer, Philipp - 2016

Perceived risk and technology acceptance model in self-service banking : a study on the nature of mediation

Kansal, Purva - In: South Asian journal of management : SAJM 23 (2016) 2, pp. 51-71

Factors influencing the acceptance of self-service technologies : a meta-analysis

Blut, Markus; Wang, Cheng; Schoefer, Klaus - In: Journal of service research : JSR 19 (2016) 4, pp. 396-416

Streaming apps : what consumers value

Oyedele, Adesegun; Simpson, Penny M. - In: Journal of retailing and consumer services 41 (2018), pp. 296-304

Why the little things matter : exploring situational influences on customers' self-service technology decisions

Collier, Joel E. (contributor); Moore, Robert S. (contributor) - In: Journal of business research : JBR 68 (2015) 3, pp. 703-710

Kundenbegeisterung durch Serviceinnovationen : eine Analyse am Beispiel technologiebasierter Self-Services

Becker, Florian - 2015

An alternative model of self-service retail technology adoption

Kaushik, Arun Kumar; Rahman, Zillur - In: The journal of services marketing 29 (2015) 5, pp. 406-420

Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting

Lee, Hyun-Joo - In: International journal of retail & distribution management 43 (2015) 8, pp. 676-692

Managing self-service technology service quality to enhance e-satisfaction

Boon-itt, Sakun - In: International journal of quality and service sciences 7 (2015) 4, pp. 373-391

Empirical analysis of a self-service check-in implementation in Singapore Changi Airport

Lee, Carman K. M. (contributor); Ng, Yuankei (contributor); … - In: Inventi impact: service sector (2015) 1, pp. 59-70

If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology

Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Journal of business research : JBR 68 (2015) 9, pp. 1862-1868

Kundenseitige Akzeptanz internetbasierter Self-Service-Technologien in der Versicherungswirtschaft : eine kausalanalytische Studie zur Wirkung von Aspekten der Technologienutzung u...

Juric, Jana (contributor); Lindenmeier, Jörg (contributor); … - In: Zeitschrift für die gesamte Versicherungswissenschaft … 104 (2015) 2, pp. 131-149

Innovation adoption across self-service banking technologies in India

Kaushik, Arun Kumar; Rahman, Zillur - In: The international journal of bank marketing : IJBM 33 (2015) 2, pp. 96-121

Self-service delight : exploring the hedonic aspects of self-service

Collier, Joel E.; Barnes, Donald C. - In: Journal of business research : JBR 68 (2015) 5, pp. 986-993

Firm self-service technology readiness

Ramaseshan, B.; Kingshott, Russel P. J.; Stein, Alisha - In: Journal of service management 26 (2015) 5, pp. 751-776

Die Anwendung des Convenience-Konzepts auf den Betriebstyp Vending

Hehle, Friederike - 2011

Die Arbeit wurde mit dem Rudolf Sallinger Preis und dem Preis der Dr. Maria Schaumayer-Stiftung ausgezeichnet. Die am Institut für Handel & Marketing der Wirtschaftsuniversität Wien verfasste Arbeit beschäftigt sich mit dem bisher in der Handelswissenschaft vernachlässigten Betriebstyp...

Die kundenseitige Wahrnehmung der Servicequalität bei der Nutzung von SST

Gleitsmann, Sinje; Guttzeit, Mandy; Roschk, Holger - 2010

Sogenannte Self-Service-Technologien (SST), wie Bankautomaten, automatischer Self-Checkout in Hotels, Telefonbanking und Dienstleistungen, die der Kunde über das Internet bezieht (z.B. Onlinebanking) werden in den letzten Jahren zunehmend von Unternehmen genutzt, um den kostenintensiven,...

Der Kunde als Dienstleister : Akzeptanz und Gebrauchstauglichkeit von Smart Glasses im Self-Service

Berkemeier, Lisa; Werning, Sebastian; Zobel, Benedikt - In: HMD : Praxis der Wirtschaftsinformatik 54 (2017) 317, pp. 781-794

Die Akzeptanz und Gebrauchstauglichkeit Smart Glasses-basierter Systeme sind essenziell für die erfolgreiche Bereitstellung darauf aufbauender Self-Services. Im Rahmen eines Experiments wurden Gestaltungsprinzipien für die nutzerfreundliche Gestaltung und die damit einhergehende Sicherung der...

Mobile banking : a trade-off between mobile technology and service for consumers' behavioural intention

Shareef, Mahmud Akhter; Dutta, Shantanu; Dwivedi, Yogesh - In: The marketing review 17 (2017) 4, pp. 427-449

TOWARDS A „SERVICE ECONOMY”?

CIOBAN, Gabriela Liliana - 2014

The phrase "modern economy" reveals the appearance of activities more complex and more efficient in which the scientific and technological contribution is determined under terms of quantity and quality in the organization of economic life. From the perspective of expanding services, information...

TOWARDS A „SERVICE ECONOMY”?

CIOBAN, Gabriela Liliana - In: EcoForum 3 (2014) 2, pp. 14-14

Deploying self-service technology in luxury hotel brands : perceptions of business travelers

Kucukusta, Deniz; Heung, Vincent C. S.; Hui, Sandy - In: Journal of travel and tourism marketing 31 (2014) 1/2, pp. 55-70

Anxiety, crowding, and time pressure in public self-service technology acceptance

Gelbrich, Katja; Sattler, Britta - In: The journal of services marketing 28 (2014) 1, pp. 82-94

Why do customers use self-service information technologies in retail?

Kallweit, Katrin; Spreer, Philipp; Toporowski, Waldemar - In: Journal of retailing and consumer services 21 (2014) 3, pp. 268-276

An exploratory study of client-vendor relationships for predicting the effects of advanced technology-based retail scenarios

Pantano, Eleonora; Timmermans, Harry J. P. - In: Handbook of research on retailer-consumer relationship …, (pp. 371-383). 2014

Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

Technology-based self-service and its impact on customer productivity

Kim, Taehee (contributor); Kim, Min Cheol (contributor); … - In: Services marketing quarterly 35 (2014) 3, pp. 255-269

Frontline employees' attitudes towards self-service technologies : threats or opportunity for job performance?

Di Pietro, Loredana; Pantano, Eleonora; Di Virgilio, … - In: Journal of retailing and consumer services 21 (2014) 5, pp. 844-850

Interpersonal service quality, self-service technology (SST) service quality, and retail patronage

Lee, Hyun-joo; Yang, Kiseol - In: Journal of retailing and consumer services 20 (2013) 1, pp. 51-57

Gender differences in consumer evaluations of service quality : self-service kiosks in retail

Lee, Hyun-joo; Fairhurst, Ann; Cho, Hyeon Jeong - In: The service industries journal 33 (2013) 2, pp. 248-265