Search Results - subject_exact:"Self-service"

Self-service menu technology adoption in later life : the case of young-old and old-old consumers

Idris, Izian; Tosin, Tiamiyu; Hong, Tan Teck - 2026

The purpose of this study is to explore the factors influencing the adoption of self-service menu ordering technology (SSMOT) among older adults in Malaysia. Given the increasing reliance on technology for maintaining social connections, especially among the elderly, this research examines the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015637314

The way out : customer benefits and self-service satisfaction in cashierless shopping systems

Schultz, Carsten D.; Paetz, Friederike - 2025

Introducing cashierless shopping systems offers an opportunity to innovate the checkout process for stationary retailers who encounter significant competition from both, existing stationary competitors and online retailers. The present study analyzes three types of cashierless shopping systems:...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015441811

AI-driven self-service for enhanced customer experience outcomes in the banking sector

Zungu, Nkululeko PraiseGod; Amegbe, Hayford; Hanu, Charles - 2025

This study examines the influencing value factors of Artificial Intelligence (AI)-based self-service technology delivery, self-service customer experience, and outcomes based on customer value theory and trust-commitment theory. This study adopted a quantitative research approach. Four hundred...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015607705

Modern customer service in selected shops : a comparative analysis

Masłowski, Dariusz; Salwin, Mariusz; Pallus-Fudali, Sandra - 2025

The growing role of technology in customer service is evident, particularly through solutions like self-service checkouts. These methods address evolving customer expectations and business needs. The aim of this study is to analyze modern in-store customer service methods and suggest...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015608110

Millennials' experiences and satisfaction with chatbots : a study of self-service technology in emerging markets

Lubbe, Isolde; Roberts-Lombard, Mornay; Langerman, Josef - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015611716

Ethical AI integration in municipal self-service technologies : A case study from UAE public sector transformation

Alyileili, Muath; Opoku, Alex - 2025

This study focuses on self-service technologies (SST) in the public sector in the United Arab Emirates (UAE), aiming to address ethical concerns arising from the utilization of artificial intelligence (AI) and enrich various facets of SST that have not been addressed previously in the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015557331

Self-service business intelligence systems in production domains : introducing data democratization and mass customizable mashups

Clausen, Johan Bjerre Bach; Møller, Charles; Asmussen, … - 2025

This paper explores the observation that making business intelligence available through self-service business intelligence (SSBI) systems has only to a lesser degree been successful in organizations. In this paper, we specifically explore SSBI in the production domain, where Internet-of-Things...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015579667

Mitigating the negative effects of customer anxiety by facilitating access to human contact

Kinch, Michelle A.; Buell, Ryan W. - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015549551

The social assumption in service redefined by AI-mediated zero-social-touch services

Lv, David Diwei; Qiu, Weiming; Cho, Erin - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015531915

Airline self-service technology adoption : moderating impact of gender and experience

Harsandaldeep Kaur; Kaur, Parmeet - 2024

Purpose: The purpose of the paper is to examine the role of technology paradoxes, including technology anxiety, insecurity and forced usage, to understand consumer adoption behavior towards self-service technology. The present study also investigates the moderating effect of gender and...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015066442

Consumer responses to firm-owned devices in self-service technologies : insights from a data privacy perspective

Sohn, Stefanie; Schnittka, Oliver; Seegebarth, Barbara - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015057198

Designing the digitalized guest experience : a comprehensive framework and research agenda

Youssofi, Alexandra; Jeannot, Florence; Jongmans, Eline; … - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014467610

Intention to adopt services by AI avatar : a protection motivation theory perspective

Park, Jungkun; Yun, Jeewoo; Chang, Woondeog - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015114815

Does technology-based self-service (TBSS) help tourists to revisit destinations? : validation of extended theory of planned behavior

Kang, Eunjoo; Yoon, Sungjoon - 2024

Purpose: TBSS is expanding and increasing in tourist destinations, but there are not sufficient previous studies that took a multilateral approach to explain why and how people are induced to use TBSS in tourism settings. This study aims to investigate the role of technology-based self-service...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015069508

Evaluating the impact of self-service cash deposit machines on the performance of commercial banks in Tanzania

Ismail, Ally Mohamed; Pastory, Dickson - 2024

This study aims to evaluate the impact of utilization of self-service cash deposit machines (SSCDMs) on the financial performance of Tanzanian commercial banks, focusing on key parameters like capital adequacy, asset quality, management quality, earning ability, and liquidity. The research,...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015411171

Biometric-based self-service technology adoption by older adult : empirical evidence from pension fund sector in Indonesia

Kumalasari, R. Amalina Dewi; Raharjo, Kusdi; … - 2024

Digital transformation brings new perspectives for companies in managing their businesses. One is about how companies accelerate information and service processes by utilizing technology. Due to security factors, biometric-based self-service technology (SST) is becoming popular and preferred in...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014529028

Theorizing the costs of self-service technologies and co-creation by design

Darmody, Aron; Zwick, Detlev - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014584702

The "dark side" of general health and fitness-related self-service technologies : a systematic review of the literature and directions for future research

Chen, Haiyan; Schoefer, Klaus; Manika, Danae; Tzemou, Effy - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014635401

Is it all about fun? : self-service technology acceptance in Germany

Aguirre Reid, Sören; Vetter, Georg; Lackes, Richard; … - 2024

The introduction of self-service technology (SST), particularly self-checkout and self-scan services, has gained increasing attention from German retail. But to date, end-customer SST use has not developed extensively. The majority of German customers still prefer to use the traditional checkout...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014559020

The interaction effect of self-service technology and firms' facilitating conditions on co-created value : a service-dominant logic perspective

Kwon, Wooseok; Kim, Yejin; Lee, Gyumin - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015604453

Navigating the self-service revolution with smart machines

2026

"This book provides a comprehensive exploration of Self-Service Technology (SST) as a transformative force in the retail landscape, scrutinizing its complexities, dualities, and far-reaching implications across diverse environments. This work delves into the multifaceted nature of SST, examining...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015582294

Smart consulting services : definition, archetypes, suitability, and conceptual design

Brill, Johannes; Nissen, Volker - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015641375

Self-service business intelligence and analytics application scenarios : a taxonomy for differentiation

Passlick, Jens; Grützner, Lukas; Schulz, Michael; … - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014252228

What Moves the Customers? Adoption of Self-Service Technology in the Last Mile

Sun, Libo; Lyu, Guodong; Teo, Chung-Piaw; Fernandez, Victor - 2023

Problem definition: Self-service parcel locker technology has emerged recently as a solution to address the last mile delivery challenges in several countries. However, voluntary usage (i.e., adoption) of parcel lockers remains limited in numerous areas, with customers generally favoring the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014360853

Improving convenience or saving face? : an empirical analysis of the use of facial recognition payment technology in retail

Gao, Jia; Ying, Rong; Tian, Xin; Yao, Yuliang - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014530389

Impact of self-service factors on customer value: How customer behavioral intentions are formed?

Su, Hsiang-Ting - 2021

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012505568

Show one more version 1

Impact of self-service factors on customer value : how customer behavioral intentions are formed?

Su, Hsiang-Ting - 2021

Article

The power of customer-to-customer self-service technology in enhancing customer-to-customer interactions

Kim, Hyun Sik; Choi, Beomjoon - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015198474

Empowering consumers through self-service technology : a comparative analysis

Kim, Bona; Chen, Yong - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015193195

Lined up? : examining a "waiting line" effect in technology-enabled restaurant menu ordering

Lee, Wangoo; Lu, Lu - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015193322

Importance of voluntary usage among customers with difficulty using self-service technology (SST)

Ting, Liu; Ahn, Jiseon - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015193858

Technology-empowered productive logistics roles by end-consumers : conceptualisation and empirical validation

Wang, Xueqin; Ma, Bohao; Wong, Yiik Diew; Yuen, Kum Fai - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015460465

Self-service technologies experience, customers' satisfaction and reuse intention in retail banking : evidence from Nigeria

Ugwuanyi, Chidera Christian; Oraedu, Chukwunonso; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015472427

Vending Retail Marketing : Text and International Cases

Stoyanov, Dobromir - 2025

Introduction -- The complex and multifaceted nature of the vending phenomenon -- Marketing classification of vending channels -- Product decisions in vending retail marketing -- Price decisions in vending retail marketing -- Distribution decisions in vending retail marketing -- Conclusion.

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015425259

The making of the modern supermarket : self-service adoption in British food retailing, 1950-1975

Salmon, Bridget; Godley, Andrew - 2025

"This book describes the emergence and growth of the modern supermarket format in Britain, showing how the original American innovation of self-service adapted to the different postwar British context in a number of ways. During the early 1960s various retailers began to experiment with...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015423323

Show one more version 1

The making of the modern supermarket : self-service adoption in British food retailing, 1950-1975

Salmon, Bridget; Godley, Andrew - 2025

Book / Working Paper

A synthesised literature review of technology-based services : towards a paradoxical perspective on consumer-technology interactions

Wang, Xueqin; Chen, Tianyi; Yuen, Kum Fai - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015584540

Practical applications of self-service technologies across industries

2025

Practical applications of self-service technologies across industries explores self-service technology (SST) as a transformative force across industries. It examines practical applications of SST for improved customer service and business operations. This book covers topics such as smart...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015448262

Understanding drivers of self-service technologies (SSTs) satisfaction and marketing bottom lines : evidence from Nigeria

Ugwuanyi, Chidera C.; Oraedu, Chukwunonso; Ifediora, … - 2022

Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail service settings. Having been introduced into the Nigerian banking space, the level of customers' satisfaction from the system is still unknown given that it has disrupted the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013186801

An Investigation of Self-Service Technology Usage During the Covid-19 Pandemic : The Changing Perceptions of ‘Self’ and Technologies

Wang, Xueqin; Wong, Yiik Diew; Yuen, Kum Fai - 2022

Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers’ SST usage under the pandemic context, focusing on consumers’ changing perceptions on social interactions (i.e. the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013308072

Self-Service Bans and Gasoline Prices : The Effect of Allowing Consumers to Pump Their Own Gas

Melo, Vitor - 2022

Most of the world's population lives in countries that ban the self-service sale of gasoline. Causal effects of this regulation can hardly be assessed in these countries due to a lack of policy changes, but a recent quasi-experiment in the state of Oregon allows us to analyze the impact of the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013294037

Customers' technology know-how and error-correction capability in using self-service technologies

Galdolage, B. S. - 2022

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014233595

Organizational resilience and internal branding : investigating the effects triggered by self-service technology

Biedenbach, Galina; Biedenbach, Thomas; Hultén, Peter; … - 2022

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013270451

Artificial intelligence and declined guilt : retailing morality comparison between human and ai

Giroux, Marilyn; Kim, Jungkeun; Lee, Jacob C.; Park, Jongwon - 2022

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013271668

An analysis of the relationships between human, technological and physical factors in the retail banking sector

Mason, Michela C.; Massara, Francesco; Raggiotto, Francesco - 2022

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013277062

Understanding the implementation of retail self-service check-out technologies using necessary condition analysis

Duarte, Paulo; Silva, Susana C.; Linardi, Marcelo Augusto; … - 2022

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013552651

The great new shopping idea : introducing self-service retailing in the British Isles

Morrison, Kathryn A. - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014391883

How consumers respond to embarrassing service encounters : a dehumanization perspective

Sun, Yixia; Wang, Xuehua; Hoegg, JoAndrea; Dahl, Darren W. - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014322141

Are you a trend setter or a straggler? : social drivers and customer shift toward co-creating value with self-service technologies

Galdolage, Badra Sandamali - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015375370

Banking without limits : a bibliometric analysis of scholarly works on electronic banking

Mintah, Rockson; Owusu, Godfred Matthew Yaw; Bekoe, … - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015202435

The role of artificial intelligence in regenerative tourism and green destinations

Chew, XinYing - 2024 - First edition

Tourism is a huge economic driver for most countries, and for some parts of the world it is their main source of income. Despite this economic strength, tourism can be a fragile and volatile industry, as recent natural disasters and pandemics have shown. Regenerative tourism was founded on...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015060679

Consumers' intention to use self-checkout technology in a retail context : a comparison of alternative competing models

Jalil, Nasir Abdul; Koay, Kian Yeik - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015061824