Interaktionsarbeit ist bisher in der Arbeits- und Dienstleistungsforschung sowie in Public Health noch unzureichend mit Blick auf ihre gesundheitlichen Implikationen erforscht. Zudem mangelt es an Konzepten ihrer gesundheitsförderlichen Gestaltung. Vor diesem Hintergrund wird in diesem Beitrag...

We show that cities with higher population density specialize in high-skill service jobs that can be done remotely. The urban and industry bias of remote work potential shaped the recent pandemic’s economic impact. Many big-city high-skill service workers started to work remotely, withdrawing...

I study the effects of service offshoring on white-collar employment, using highly disaggregated occupational data for the U.S.. I present a structural model of the firm's behavior that allows tractable derivation of labor demand elasticities for highly detailed occupations. I estimate the model...

The large cities in the US are the most expensive places to live. Paradoxically, this cost is disproportionately paid by workers who could work remotely, and live anywhere. The greater potential for remote work in large cities is mostly accounted for by their specialization in skill- and...

Historical materialism -- Marxism, class and the service industry -- Service labour and value theory -- Retail and the circulation of commodities -- Monopoly capital and the sales effort -- Two stages of production and realisation -- A Marxist analysis of outsourcing -- Cleaning workers and...

We show that cities with higher population density specialize in high-skill service jobs that can be done remotely. The urban and industry bias of remote work potential shaped the COVID-19 pandemic's economic impact. Many high-skill service workers started to work remotely, withdrawing spending...

Die Generation nach den Babyboomern ist die erste nach dem Zweiten Weltkrieg, die ihre Eltern mehrheitlich nicht wirtschaftlich übertreffen wird. Obwohl die Wirtschaft ein Jahrzehnt lang wuchs, besitzt die Mehrheit in diesem Land kaum Kapital, kein Vermögen. Doch sich Wohlstand aus eigener...

Introduction: Technology and change : ancillary workers in the Indian IT industry -- Flat world, globalization and Indian IT -- Collection, interpretation and analysis of data -- Time, place and space -- Women workers' narratives of precarious work and social struggle -- Conflicts and...

Das Glücksspielverhalten von Spielhallen-Servicekräften – Bedingungen für regelmäßiges Glücksspiel – Typische Spielverhaltensmuster von Spielhallen-Servicekräften – Suchtprävention im beruflichen Umfeld – Faktoren, die eine Spielbeteiligung voraussagen – Faktoren, die einen...

Introduction: new service workers in the global economy -- Hidden informality in multinational technology firms -- Housekeepers: creating modern India from the periphery -- Model entrepreneurs/violent offenders : corporate taxi drivers at crossroads -- Risk managers at risk : private security...

Recent technological changes have been characterized as “routine-substituting,” reducing demand for routine tasks but increasing it for analytical and service tasks. Little is known about how these changes have impacted immigration, or task specialization between immigrants and natives. In...

The changes in technology that took place in the US during the last three decades, mainly due to the introduction of computerization and automation, have been characterized as "routine-substituting." They have reduced the demand for routine tasks, but have increased the demand for analytical...

This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...

This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...

This paper examines the role of international trade for job polarization– the decline in opportunities for mid-wage workers while those for high- and low-wage workers increase. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we show that...

This paper examines the role of international trade for job polarization, the phenomenon in which employment for high- and low-wage occupations increases but mid-wage occupations decline. With employer-employee matched data on virtually all workers and firms in Denmark between 1999 and 2009, we...

In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...

In many professional service firms, new associates work long hours while competing in up-or-out promotion contests. Our model explores why these firms require young professionals to take on heavy work loads while simultaneously facing significant risks of dismissal. We argue that the...

The paper investigates the link between the over-exposure of African immigrants to unemployment in France and their under-representation in jobs in contact with customers. We build a two-sector matching model with ethnic sector-specific preferences, economy-wide employer discrimination, and...

How and by how much do supervisors enhance worker productivity? Using a company-based data set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper...

How and by how much do supervisors enhance worker productivity? Using a company-based data set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper...