Search Results - subject_exact:"Service engineering"

Ottawa's enforcement of the Canada health act constrains provincial health care reform

Esmail, Nadeem; Asaad, Lauren; Moir, Mackenzie - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015607325

The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society

Li, Lefei - 2024

Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014483982

Innovation readiness through grassroots service design : translating field evidence into a portable service chair

Han, Cheng-Ting; Lin, Hsin-mei; Chen, Ching-Yun - 2026

Drawing on mobile foot reflexology in Taiwan, this article examines innovation readiness in small-scale wellness services where formal R&D resources, standardized workstations, and organizational support systems are limited. It conceptualizes readiness as a staged service-design condition...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015653720

AI in service design : a new framework for hybrid human–AI service encounters

Mortati, Marzia; Freitas, Giovanna Viana Mundstock - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015670798

Agentic AI as a service innovation : a mixed-methods study of satisfaction, trust, and continued use

Al-Sharafi, Mohammed A.; Al-Zaeemi, Shehab Abdulhabib; … - 2026

AI agents and agentic AI systems are increasingly employed for decision-making and task execution. However, limited evidence explains how users evaluate agentic features or form intentions to continue using these systems. This gap has important implications for service innovation and innovation...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015676140

Innovationsradar : der richtigen Spur folgen!

Zeitner, Regina; Peyinghaus, Marion; Kempter, Ann-Kathrin - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10016072369

Unwrapping generative AI paradigms for product and service innovation differentiation

Shonubi, Ololade A. - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10016081581

Climate services in the tourism sector : from data to service design and delivery decisions

Wang, Shuyun; Park, Hyunyim - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015639755

Expert knowledge : collaborating with generative artificial intelligence to improve service innovation performance

Kan, Tangchung; Ku, Edward C. S. - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015651423

Correcting positioning deviation through platform service innovation : realisation mechanisms and design principles

Xuan, Xiao; Duan, Wenqi; Kong, Lijia - 2025

The discrepancy between platform positioning and user needs, termed positioning deviation, is a critical determinant of user churn and potential platform failure. Platform service innovation can be potential remedy to correct positioning deviation. As such, understanding the mechanisms and...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015472341

Green human resource management, digital service innovation, and organizational performance in Indonesian public service organizations

Ingsih, Kusni; Riyanto, Fery; Pamungkas, Imang Dapit - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015609813

Immersive experience : aligning service design and psychological engagement

Schmitt, Bernd; Hao, Shuyi - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015670875

Digitale Serviceinnovationen : Band 1: Künstliche Intelligenz, Servicegestaltung, Innovationsdesign

2026

Digitale Serviceinnovationen – Innovationsprozesse, Einsatzfelder und Rahmenbedingungen -- Nutzung von KI-Anwendungsfällen für Innovationen von Dienstleistungen -- Chancen, Risiken und Erfolgsfaktoren von Künstlicher Intelligenz in Kundeninteraktionen kleiner und mittelständischer...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015673198

Service innovation in emerging economies : the impact of DUI and STI innovation modes on innovation performance

Robayo-Acuña, Paula Viviana; Chams-Anturi, Odette; … - 2025

This study examines the influence of DUI (Doing, Using, Interacting) and STI (Science, Technology, Innovation) innovation modes on the innovation performance of service sector firms in Colombia. Unlike the manufacturing sector, where innovation is typically associated with formal R&D, the...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015626585

Roles of service innovation and dynamic internal resources on the organizational innovativeness-competitiveness relationship in Indian IT sector : a moderated mediation model

Dayan, Mumin; Husain, Zafar; Dayan, Betul; Benedetto, … - 2025

This study develops a moderated mediation model to investigate the relationship between organizational innovativeness and organizational competitiveness, with service innovation as a mediating variable. It further explores the moderating effects of organizational support and organizational...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015476737

Artificial intelligence in the circular economy : a service innovation framework

Römer, Götz H.; Schaltegger, Stefan - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015677544

Agencement of onlife and phygital : smart tech-enabled value co-creation practices

Mele, Cristina; Russo Spena, Tiziana - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015401089

Customer co-design in digital service innovation : towards a "theoretical toolbox" and conceptual framework

Dicenta, Julia - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015677323

Service operations management : improving service delivery

Johnston, Robert; Shulver, Michael; Slack, Nigel; … - 2026 - Sixth edition

"This text is about how to manage and improve the operations in service organisations. The service sector is the largest part of most economies and is growing. Furthermore, service is an idea that is not confined to the service sector; it has important implications for all types of...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015463768

Designing an information technology-enabled framework in the retail service ecosystem

Muhammad Farrukh Abid; Shamim, Amjad; Thaichon, Park; … - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10016085307

Designing a digital citizen-centered service

Balzli, Catherine Equey; Priftis, Athanasios; … - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015617515

Seamlessness as a success factor in digital service innovation

Behringer, Philipp; Hadwich, Karsten - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015677374

Business model innovation through the adoption of service logic : evolving to servification

Grönroos, Christian - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015055413

Sustainability-oriented service innovation and customer satisfaction in hospitality : assessing the impact of value co-creation, ecological knowledge and gender

Bordian, Mariia; Gil Saura, Irene; Fuentes-Blasco, María; … - 2026

Persistent link: https://ebvufind01.dmz1.zbw.eu/10016063768

Effect of knowledge search depth, user co-creation and moderating factors on the outcomes of service innovations by European public sector organizations

Burgers, Henri; Arundel, Anthony; Casali, G. L. - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014549166

How digital orientation impacts service innovation in hotels : the role of digital capabilities and government support

Zhou, Dan; Kohtamäki, Marko; Peng, Xuerong; Kong, Xiaolei - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015373151

The impact of the perception of smart hotel attributes and perceptions of service innovation on tourist happiness and brand loyalty

Dai, Anna; Zhang, Jingsong; Pai, Chen Kuo; Lee, Timothy J. - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015375374

A collaborative approach to manage continuous service innovation

Schiefer, Tom; Mahr, Dominik; Fenema, Paul C. van; … - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014552140

Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry

Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015070775

Mired in tasks : how daily workplace multitasking shapes employee service innovation behavior

Xie, Peng; Tian, Fen Fen - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015210213

The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology

Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015081111

Exploring the effects of external cocreators on service innovation

Hsieh, Jung-Kuei; Liao, Chien Hsiang - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015178585

Smart cash point in a B2B market to enable service innovation : towards transparency and shared intentions- a case study

Megaro, Antonietta - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015081122

Capability configurations for successful advanced servitization

Heirati, Nima; Thornton, Sabrina C.; Leischnig, Alexander; … - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015199901

The SmartSI Compass : a method for generating smart service innovation ideas

Kuch, Felicitas; Lindenthal, Anna; Oberländer, Anna Maria - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015081287

Service innovation process development in public and private sector organisations

Ligthart, Ruusa - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015423909

Digital service innovation (DSI) : a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods

Rabetino, Rodrigo; Kohtamäki, Marko; Huikkola, Tuomas - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015077972

Service innovation in the age of artificial intelligence : the case study of D*motion method

Corsaro, Daniela; Zavarrone, Emma; D'Amico, Valerio - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015423910

Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform

Narvaiza, Lorea; Campos, Jose Antonio; Martín Peña, … - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015077982

Co-therapy services to enhance patient experience design

Renzi, Maria Francesca; Guglielmetti Mugion, Roberta; … - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015424025

Digital service innovation in B2B markets

Kowalkowski, Christian; Wirtz, Jochen; Ehret, Michael - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015077990

The effect of artificial intelligence usage on employee service innovation behavior : an information exchange perspective

Li, Xinyue; Wei, Xin; Tian, Guangdi; Cui, Min; He, Yue - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015471643

Together forever? : how customer co-creation affects the adoption of digital service innovations over time

Heidenreich, Sven; Jordanow, Slawka; Krämer, Tobias; … - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015158105

Maritime AI socialisation : exploring the impact of digital enablers on human-AI collaboration and service and process innovation

Wu, Min; Tsai, Nien En; Koh, Le Yi; Yuen, Kum Fai - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015450278

Servitizing for sustainability : leveraging technology-enabled platforms and service innovation for carbon reduction in Africa’s Agri-Food Sector : a dynamic capabilities perspective

Camel, Afaf; Belhadi, Amine; Kamble, Sachin S.; … - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015413646

Coopetitive service innovation : the role of geographical proximity, innovation focus and customer cooperation

Virtanen, Henrik; Björk, Peter - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015205326

Leveraging generative AI capabilities for competitive advantage : a moderated mediation analysis of environmental dynamism and service innovation

Li, Lixu; Xu, Chenli; Zhang, Qianjun; Liu, Yaoqi; Li, Qiang - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015431731

Design principles for industrial data-driven services

Azkan, Can; Möller, Frederik; Iggena, Lennart; Otto, Boris - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015405806

Customer perfectionism : catalyst or obstacle to service innovation of frontline employees?

Zhou, Jian; Zhang, Yun; Xu, Feng Zeng - 2025

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015434577

Digital servitization strategies and business model innovation : the role of knowledge-intensive business services

Paiola, Marco; Grandinetti, Roberto; Kowalkowski, Christian - 2024

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015438978