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Year of publication
Subject
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Service innovation 860 Dienstleistungsinnovation 674 Innovation 472 Innovationsmanagement 331 Innovation management 322 Dienstleistungssektor 305 Dienstleistung 300 Service industry 297 Services 271 service innovation 207 Produktentwicklung 120 New product development 115 Dienstleistungsqualität 106 Service quality 106 Customer integration 99 Kundenintegration 99 Unternehmensdienstleistung 85 Business services 84 Beziehungsmarketing 80 Deutschland 80 Relationship marketing 80 Germany 79 Value creation 72 Betriebliche Wertschöpfung 71 Bundling strategy 64 Leistungsbündel 64 Business model 62 Geschäftsmodell 61 Dienstleistungsmanagement 59 Service management 59 Service-Dominant Logic 50 Service-dominant logic 50 Consumer behaviour 48 Konsumentenverhalten 48 Digitalisierung 46 Digitization 42 USA 42 United States 42 Gesundheitswesen 41 Informationstechnik 41
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Online availability
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Undetermined 451 Free 156
Type of publication
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Article 802 Book / Working Paper 250 Other 1
Type of publication (narrower categories)
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Article in journal 518 Aufsatz in Zeitschrift 518 Aufsatz im Buch 208 Book section 208 Collection of articles of several authors 54 Hochschulschrift 54 Sammelwerk 54 Case study 40 Fallstudie 40 Thesis 36 Graue Literatur 28 Non-commercial literature 28 Working Paper 22 Aufsatzsammlung 19 Arbeitspapier 17 Article 17 Konferenzschrift 8 Forschungsbericht 7 Collection of articles written by one author 4 Conference proceedings 4 Lehrbuch 4 Sammlung 4 Handbook 3 Handbuch 3 Textbook 3 Conference paper 2 Konferenzbeitrag 2 Amtliche Publikation 1 Congress Report 1 Einführung 1 Ratgeber 1 Research Report 1 Systematic review 1 Übersichtsarbeit 1
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Language
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English 841 German 143 Undetermined 69 French 2 Czech 1 Romanian 1 Spanish 1
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Author
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Witell, Lars 13 Edvardsson, Bo 12 Kowalkowski, Christian 12 Gustafsson, Anders 10 Gallouj, Fai͏̈z 9 Leimeister, Jan Marco 9 Fuglsang, Lars 7 Kindström, Daniel 7 Kristensson, Per 7 Banerji, Rukmini 6 Berry, James 6 Beverungen, Daniel 6 Bruhn, Manfred 6 Djellal, Faridah 6 Duflo, Esther 6 Hadwich, Karsten 6 Husen, Christian van 6 Kannan, Harini 6 Maglio, Paul P. 6 Mention, Anne-Laure 6 Möslein, Kathrin 6 Parida, Vinit 6 Patrício, Lia 6 Scupola, Ada 6 Shotland, Marc 6 Spohrer, James C. 6 Toivonen, Marja 6 Walton, Michael 6 Aas, Tor Helge 5 Banerjee, Abhijit V. 5 Candi, Marina 5 Colurcio, Maria 5 Freitag, Mike 5 Kohtamäki, Marko 5 McColl-Kennedy, Janet R. 5 Mukerji, Shobhini 5 Pfannstiel, Mario A. 5 Rubalcaba-Bermejo, Luis 5 Sangiorgi, Daniela 5 Sharma, Vivek 5
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Institution
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Springer Fachmedien Wiesbaden 18 Springer International Publishing 3 Zentrum für Europäische Wirtschaftsforschung (ZEW) 3 Christian-Albrechts-Universität zu Kiel 2 Edward Elgar Publishing 2 Erasmus Research Institute of Management 2 Fachtagung Modellierung <2016, Karlsruhe> 2 HAL 2 IGI Global 2 Springer-Verlag GmbH 2 Universität Bremen 2 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 2 Baden-Württemberg / Ministerium für Wirtschaft, Arbeit und Wohnungsbau 1 Books on Demand GmbH <Norderstedt> 1 Center for Leading Innovation & Cooperation 1 DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies 1 De Gruyter Oldenbourg 1 Deutschland / Bundesministerium für Bildung und Forschung 1 Dienstleistungstagung <8, 2010, Berlin> 1 ESRC Centre for Business Research 1 Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven 1 Europäische Kommission / Gemeinsame Forschungsstelle 1 Fachtagung Modellierung <2010, Klagenfurt> 1 Faculteit der Economische Wetenschappen en Bedrijfskunde, Vrije Universiteit 1 Frankfurter Allgemeine Buch 1 Fraunhofer-Institut für Systemtechnik und Innovationsforschung 1 Friedrich-Alexander-Universität Erlangen-Nürnberg 1 ICServ <5., 2017, Wien> 1 IESS <5., 2014, Genf> 1 Institut Wirtschaftswissenschaften, Brandenburgische Technische Universität Cottbus 1 Institut für Angewandte Innovationsforschung e.V. an der Ruhr-Universität Bochum 1 Institut für Technologie- und Innovationsmanagement, Technische Universität Hamburg-Harburg 1 Instituto Universitario de Análisis Económico y Social (IAES), Universidad de Alcalá de Henares 1 Inter-American Development Bank 1 KITeS, Centre for Knowledge, Internationalization and Technology Studies, Universita' Bocconi, Milano, Italy 1 Kassel University Press GmbH 1 NMP-Verlag 1 National Bureau of Economic Research 1 National Research University Higher School of Economics 1 National Science Foundation 1
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Published in...
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Journal of business research : JBR 33 The service industries journal 30 Journal of service management 21 Designing for service : key issues and new directions 16 Industrial marketing management : the international journal for industrial and high-tech firms 16 International journal of services technology and management 15 An introduction to industrial service design 14 Research 13 Service innovation : novel ways of creating value in actor systems 13 SpringerLink / Bücher 13 The journal of services marketing 13 Research methods in service innovation 12 Innovating for trust 11 Innovating in practice : perspectives and experiences 11 Service business model innovation in the healthcare and hospital management : models, strategies, tools 11 The journal of business & industrial marketing 11 International journal of innovation management 10 Springer eBook Collection 10 International journal of hospitality management 9 International journal of production economics 9 Journal of service research : JSR 9 Journal of Business Research 7 Service Engineering internationaler Dienstleistungen : [services made in Germany] 7 The journal of product innovation management : an international publication of the Product Development & Management Association 7 European review of service economics and management 6 International Journal of Innovation Management (ijim) 6 Journal of open innovation : technology, market, and complexity 6 Public management review 6 Service business 6 ZEW Discussion Papers 6 Handbook of service science ; [Vol. 1] 5 International journal of business innovation and research : IJBIR 5 International journal of innovation and technology management 5 International journal of services, economics and management 5 Journal of retailing and consumer services 5 Service design and delivery 5 Springer eBook Collection / Business and Management 5 Technological forecasting & social change : an international journal 5 Technovation : the international journal of technological innovation, entrepreneurship and technology management 5 Edward Elgar E-Book Archive 4
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Source
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ECONIS (ZBW) 943 RePEc 76 EconStor 23 BASE 7 Other ZBW resources 4
Showing 1 - 50 of 1,053
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Evidence use as sociomaterial practice? : a qualitative study of decision-making on introducing service innovations in health care
Turner, Simon; D'Lima, Danielle; Sheringham, Jessica; … - In: Public management review 24 (2022) 7, pp. 1075-1099
Persistent link: https://ebtypo.dmz1.zbw/10013355275
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Hackathons for driving service innovation strategies : the evolution of a digital platform-based ecosystem
Kamariotou, Maria; Kitsios, Fotis - In: Journal of open innovation : technology, market, and … 8 (2022) 3, pp. 1-16
Despite the fact that hackathons and digital innovation contests have emerged as substantial intermediaries in open innovation and entrepreneurship, knowledge about how hackathons and digital innovation contests impact innovation in cities is restricted. There is also a scarcity of models that...
Persistent link: https://ebtypo.dmz1.zbw/10013272803
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Using information-seeking argument mining to improve service
Skiera, Bernd; Yan, Shunyao; Daxenberger, Johannes; … - In: Journal of service research 25 (2022) 4, pp. 537-548
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Dimensionality and consequences of service innovation : an empirical study of hospitality industry
Rouf Bhat, Dada Ab; Sharma, Vivek - In: Cogent business & management 8 (2021) 1, pp. 1-17
Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of service innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on market performance and employee productivity in the...
Persistent link: https://ebtypo.dmz1.zbw/10012659526
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Service innovation strategic consensus : a lesson from the Islamic banking industry in Indonesia
Muafi; Diamastuti, Erlina; Pambudi, Argo - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 401-411
Persistent link: https://ebtypo.dmz1.zbw/10012671700
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Unfolding the simple heuristics of smart solution development
Huikkola, Tuomas; Kohtamäki, Marko; Rabetino, Rodrigo; … - In: Journal of service management 33 (2022) 1, pp. 121-142
Persistent link: https://ebtypo.dmz1.zbw/10012797615
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The mediating role of co-production in the relationship between information technologies and service innovation
Koç, Erdinç; İşgüzar, Seda - In: Enlightening tourism : ET ; a pathmaking journal 12 (2022) 2, pp. 401-435
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Design for experience : a public service design approach in the age of digitalization
Trischler, Jakob; Westman Trischler, Jessica - In: Public management review 24 (2022) 8, pp. 1251-1270
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Prosumerism and energy sustainability
Korsnes, Marius; Labanca, Nicola; Campos, Inês; … - Europäische Kommission / Gemeinsame Forschungsstelle - 2022
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Consumer resource integration and service innovation in social commerce : the role of social media influencers
Wu, Yao; Nambisan, Satish; Xiao, Jinghua; Xie, Kang - In: Journal of the Academy of Marketing Science 50 (2022) 3, pp. 429-459
Persistent link: https://ebtypo.dmz1.zbw/10013199119
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Invigorating care farm ecosystem based on public service innovation : case of South Korea
Lee, Hodong; Kim, Bo-Young - In: Administrative Sciences : open access journal 12 (2022) 2, pp. 1-19
Recently, the importance of care farming has been emphasized worldwide for the purpose of public health and healing, and, in particular, discussions on innovative transformation and expansion of the care farm ecosystem have continued in terms of convergence of agriculture and welfare. This study...
Persistent link: https://ebtypo.dmz1.zbw/10013203142
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Examining service triad operations : formation, functioning, and feedback exchanges
Suurmond, Robert; Menor, Larry J.; Wynstra, Finn - In: Production and operations management : the flagship … 31 (2022) 8, pp. 3352-3370
Persistent link: https://ebtypo.dmz1.zbw/10013419130
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Iterative uncertainty reduction in multi-actor smart service innovation
Poeppelbuss, Jens; Ebel, Martin; Anke, Jürgen - In: Electronic markets : EM ; the international journal of … 32 (2022) 2, pp. 599-627
Persistent link: https://ebtypo.dmz1.zbw/10013399579
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Service design in healthcare : a segmentation-based approach
Engström, Jon; Norin, Olof; De Gosson de Varennes, Serge; … - In: Journal of service management 33 (2022) 6, pp. 50-78
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Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Esposito, Benedetta; Sessa, Maria Rosaria; Sica, Daniela; … - In: The TQM journal : the international review of … 34 (2022) 7, pp. 134-164
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Nachhaltige Mobilität und innovative Geschäftsmodelle
Doll, Claus; Krauss, Konstantin - Fraunhofer-Institut für Systemtechnik und … - 2022 - Stand: Februar 2022
Die Studie verfolgt das Ziel, das Marktumfeld, Angebote und Erfahrungen geteilter Mobilitätsdienste in Deutschland zu analysieren, sowie Szenarien bis zum Jahr 2030 zu entwickeln. Der analytische Teil fasst den aktuellen Stand des Wissens zu geteilten Mobilitätsdiensten zusammen. Der...
Persistent link: https://ebtypo.dmz1.zbw/10012939033
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Professional service innovation in digitalization
Goto, Masashi - 2022
Persistent link: https://ebtypo.dmz1.zbw/10013531065
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Enabling service innovation and firm performance : the role of co-creation and technological innovation in the hospitality industry
Bhat, Dada Ab Rouf; Sharma, Vivek - In: Technology analysis & strategic management 34 (2022) 7, pp. 774-786
Persistent link: https://ebtypo.dmz1.zbw/10013412580
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Dimensionality and consequences of service innovation: An empirical study of hospitality industry
Bhat, Dada Ab Rouf; Sharma, Vivek - In: Cogent Business & Management 8 (2021) 1, pp. 1-17
Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of service innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on market performance and employee productivity in the...
Persistent link: https://ebtypo.dmz1.zbw/10013345806
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Value co-creation between public service organizations and the private sector: An organizational capabilities perspective
Rösler, Jonathan; Söll, Tobias; Hancock, Louise; … - In: Administrative Sciences 11 (2021) 2, pp. 1-20
Theoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and...
Persistent link: https://ebtypo.dmz1.zbw/10012612287
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Open innovation and performance in the service sector
Vincenzi, Ticiana Braga de; Cunha, João Carlos da - In: Innovation & management review 18 (2021) 4, pp. 382-399
Purpose - Organizations that decide to invest in innovation must define how this will be done: internally, externally or in a hybrid way, developing internal research and establishing partnerships with other agents of the innovation system. This paper aims to analyze whether the service...
Persistent link: https://ebtypo.dmz1.zbw/10012670755
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Indicators used to measure service innovation and manufacturing innovation
Taques, Fernando Henrique; López, Manuel G.; Basso, … - In: Journal of innovation & knowledge : JIK 6 (2021) 1, pp. 11-26
Innovation can be a source of competitive advantage for companies, either through the improvement of methods and techniques capable of generating new products or services, or perfecting existing ones. Along these lines, it is particularly important to measure innovation and discuss the results...
Persistent link: https://ebtypo.dmz1.zbw/10012428954
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Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel - In: European research studies 24 (2021) 4B, pp. 87-94
Persistent link: https://ebtypo.dmz1.zbw/10012806132
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An innovation intermediary for Nairobi, Kenya : designing student-centric services for university-industry collaboration
Koria, Mikko; Osorno, Roberto Hinojosa; Telalbasic, Ida; … - In: African journal of science, technology, innovation and … 13 (2021) 6, pp. 671-683
Persistent link: https://ebtypo.dmz1.zbw/10012693821
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Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88
Persistent link: https://ebtypo.dmz1.zbw/10012583799
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Key factors of service design methodology for manufacturing servitization
Kwon, Hyeog-in; Baek, Bo-Hyun; Jeon, Yong-Su; Kim, Ye-Lin; … - In: Cogent business & management 8 (2021) 1, pp. 1-25
With progressions in technology and high demand for value, business model designs based on cooperative systems are essential for innovative manufacturing servitization. Previous studies, which focused on product innovation or specific industries, either lacked standardized steps or promoted...
Persistent link: https://ebtypo.dmz1.zbw/10012666043
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Moderating role of service innovation on the relationship between corporate reputation and performance of hotels in Kenya
Musoga, Brenda; Ngugi, Louise; Wanjau, Kenneth Lawrence - In: International Journal of Research in Business and … 10 (2021) 1, pp. 47-59
Persistent link: https://ebtypo.dmz1.zbw/10012593481
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DESERV IT : a method for devolving service tasks in IT services
Baer, Florian; Sandkuhl, Kurt; Leyer, Michael; Lantow, … - In: Business & information systems engineering 63 (2021) 4, pp. 419-439
Persistent link: https://ebtypo.dmz1.zbw/10012599819
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Value co-creation between public service organizations and the private sector : an organizational capabilities perspective
Rösler, Jonathan; Söll, Tobias; Hancock, Louise; … - In: Administrative Sciences : open access journal 11 (2021) 2, pp. 1-20
Theoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and...
Persistent link: https://ebtypo.dmz1.zbw/10012602281
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Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186
Persistent link: https://ebtypo.dmz1.zbw/10012522519
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How and when do big data investments pay off? : the role of marketing affordances and service innovation
DeLuca, Luigi M.; Herhausen, Dennis; Troilo, Gabriele; … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 790-810
Persistent link: https://ebtypo.dmz1.zbw/10012587474
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How does internet finance influence the monetary policy? : evidence from China
Rathnayake, Dilesha Nawadali; Dan, Jiang; Louembé, … - In: International journal of economics and financial issues … 11 (2021) 1, pp. 94-100
Persistent link: https://ebtypo.dmz1.zbw/10012437467
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Strategic service innovation : a human-centered mixed-methods approach
Krüger, Nicolai - 2021
Persistent link: https://ebtypo.dmz1.zbw/10013183836
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Designing industrial companies' procedural backbone to master digital service innovation : a dynamic capabilities perspective
Blum, Christoph K. W. - 2021
Persistent link: https://ebtypo.dmz1.zbw/10013187973
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Covid-19 – the impetus for public service innovation : advancing the shift towards social procurement
Spataru, Natalia; Cioni, Lorenzo - In: European journal of public procurement markets : EJPPM 3 (2021), pp. 47-58
Persistent link: https://ebtypo.dmz1.zbw/10013254224
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Investigating actors and enablers of innovation using a service ecosystem lens : a modelling approach
Parahoo, Sanjai K.; Mumtaz, Sabiha; Ayyagari, Madhavi; … - In: International journal of business innovation and … 24 (2021) 1, pp. 25-44
Persistent link: https://ebtypo.dmz1.zbw/10012507162
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Service innovation and service innovation performance : a study of banking services
Muhammad Imran Hanif; Asgher, Muhammad Umer - In: Pakistan journal of commerce and social sciences 12 (2018) 2, pp. 670-694
This study empirically examines the relationship between service innovation and service innovation performance. Typology of service innovation (SI) based on new service offering/product (NSO), new service process (NSP) and new service business model (NSBM)is tested for their likely effect on...
Persistent link: https://ebtypo.dmz1.zbw/10011934293
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Customer participation, innovative aspects of services and outcomes
Nyadzayo, Munyaradzi; Leckie, Civilai; Johnson, Lester W. - In: Marketing intelligence & planning 41 (2023) 1, pp. 1-15
Persistent link: https://ebtypo.dmz1.zbw/10013532100
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The pros of social innovation
Rubalcaba-Bermejo, Luis; Solano, Ernesto - In: Debating Innovation : Perspectives and Paradoxes of an …, (pp. 141-161). 2023
Persistent link: https://ebtypo.dmz1.zbw/10013562531
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For service innovation : some arguments in favor of services and innovation in services
Djellal, Faridah; Gallouj, Camal; Gallouj, Fai͏̈z - In: Debating Innovation : Perspectives and Paradoxes of an …, (pp. 183-202). 2023
Persistent link: https://ebtypo.dmz1.zbw/10013562552
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Against service innovation : why service innovation is not sustainable
Witell, Lars; Snyder, Hannah; Carlborg, Per - In: Debating Innovation : Perspectives and Paradoxes of an …, (pp. 203-219). 2023
Persistent link: https://ebtypo.dmz1.zbw/10013562553
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Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula; Greer, Dominique A.; Letheren, Kate; … - In: The journal of services marketing 37 (2023) 3, pp. 276-286
Persistent link: https://ebtypo.dmz1.zbw/10013564550
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Robotic technologies and well-being for older adults living at home
Ge, Gloria L.; Schleimer, Stephanie C. - In: The journal of services marketing 37 (2023) 3, pp. 340-350
Persistent link: https://ebtypo.dmz1.zbw/10013564563
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Human-Centered Service Design for Healthcare Transformation : Development, Innovation, Change
Pfannstiel, Mario A. (ed.) - 2023
Chapter 1. Bridging the Health Gap: Human-centered Approaches to Connect Clinical and Com-munity Care (Patricia Alafaireet) -- Chapter 2. The Change from Leadership to Leader-shift, The human-centered service design approach requires new leadership competencies in the health system (Karin...
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Persistent link: https://ebtypo.dmz1.zbw/10013504768
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Factors influencing student information technology adoption
VanDerSchaaf, Hans P.; Daim, Tugrul U.; Basoglu, Nuri A. - In: IEEE transactions on engineering management : EM 70 (2023) 2, pp. 631-643
Persistent link: https://ebtypo.dmz1.zbw/10013570477
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From service to social innovation with a service-dominant logic approach
Barrios, Andrés; Camacho, Sonia; Estrada-Mejia, Catalina - In: The journal of services marketing 37 (2023) 2, pp. 201-215
Persistent link: https://ebtypo.dmz1.zbw/10013542925
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Marketing inclusive banking services to financially vulnerable consumers : a service design approach
Ofori-Okyere, Isaac; Edghiem, Farag; Kumah, Seyram Pearl - In: The journal of services marketing 37 (2023) 2, pp. 232-247
Persistent link: https://ebtypo.dmz1.zbw/10013542932
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Influence of learning and service innovation on performance: Evidences in Brazilian architectural KIBS
Milbratz, Thaise Caroline; Gomes, Giancarlo; Carmona, … - In: Innovation & Management Review 17 (2020) 2, pp. 157-175
Purpose - This paper aims to analyze the influence of organizational learning (OL) and service innovation (SI) on organizational performance of knowledge-intensive business services (KIBS) and examine the mediating role of SI. Design/methodology/approach Hypotheses were tested using the...
Persistent link: https://ebtypo.dmz1.zbw/10012484285
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An empirical study exploring the relationship among human capital innovation, service innovation, competitive advantage and employee productivity in hospitality services
Sharma, Vivek; Bhat, Dada Ab Rouf - In: African Journal of Hospitality, Tourism and Leisure 9 (2020) 2, pp. 1-14.
This study intends to examine whether hotels' human capital innovation initiatives are an important predictor of service innovation performance. For meeting the objectives of the study, the data was collected using a questionnaire from 245 staff members working in an A category hotel's in Jammu...
Persistent link: https://ebtypo.dmz1.zbw/10013345808
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Co-creation and service innovation as performance indicators in the hospitality industry
Sharma, Vivek; Bhat, Dada Ab Rouf - In: Journal of Tourism, Hospitality & Culinary Arts 12 (2020) 2, pp. 76-95.
This study aims at assessing the impact of co-creation on service innovation and also explores the dimensions of service innovation in the hotel industry as a performance indicator. The study was carried out through self-administered questionnaires to collect the data from 317 managers and...
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