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Year of publication
Subject
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Service provider 83 service provider 34 Internet 25 Dienstleistungsqualität 24 Service quality 24 Digitale Dienste 23 Web-based service 23 Consumer behaviour 15 Customer satisfaction 15 Deutschland 15 Konsumentenverhalten 15 Kundenzufriedenheit 15 Service Provider 15 Cloud Computing 12 Theorie 12 Beziehungsmarketing 11 Relationship marketing 11 Dienstleistungssektor 8 Germany 8 Outsourcing 8 Service industry 8 Softwareentwicklung 8 Theory 8 Unternehmensdienstleistung 8 Business services 7 Informationstechnik 7 Software 7 Benutzerservice 6 Dienstleistung 6 Dienstleistungsmarketing 6 Informationsmanagement 6 Services marketing 6 USA 6 human resources 6 service delivery 6 Access regulation 5 Betriebliches Informationssystem 5 Customer integration 5 Dienstleistungsmanagement 5 IT service provider 5
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Online availability
All
Undetermined 59 Free 31 CC license 2
Type of publication
All
Article 69 Book / Working Paper 66 Other 1
Subcategories
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Article in journal 66 Working paper 19 Book section 2 Handbook 1
Language
All
English 84 German 33 Undetermined 20
Author
All
Svensson, Göran 5 Padin, Carmen 4 Bachlechner, Daniel 3 Gonzalez, Rodrigo Valio Dominguez 3 Keuper, Frank 3 Lux, Harald 3 Manhart, Markus 3 Ng, ManWo 3 Otero-Neira, Carmen 3 Sunyaev, Ali 3 Talley, Wayne K. 3 Thalmann, Stefan 3 Widjaja, Thomas 3 Aran, Meltem 2 Bensch, Jasmin 2 Bian, Yiwen 2 Bullen, Christine V. 2 Chronis, Athinodoros 2 Degenhardt, Andreas 2 Goles, Tim 2 Graber, Andrea 2 Greenstein, Shane M 2 Hawk, Stephen 2 Herstatt, Cornelius 2 Hoffmann, Antje 2 Høgevold, Nils 2 Ji, Yanan 2 Kaiser, Kate M. 2 Kamukama, Nixon 2 Kasulke, Stephan 2 Marsillac, Erika 2 Oecking, Christian 2 Opiso, Julius 2 Rokx, Claudia 2 Schneider, Stephan 2 Schreiner, Melanie 2 Shirahada, Kunio 2 Simon, Judith C. 2 Sun, Yanhong 2 Tumwine, Sulait 2
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Institution
All
Economics Research, World Bank Group 4 International Monetary Fund (IMF) 3 International Monetary Fund 2 Dpunkt.Verlag <Heidelberg> 1 Fachbereich Rechts- und Wirtschaftswissenschaften, Technische Universität Darmstadt 1 Fakulteta za Management, Univerza na Primorskem 1 Institut für Medien und Kommunikationsmanagement 1 Institut für Technologie- und Innovationsmanagement, Technische Universität Hamburg-Harburg 1 Nomos Verlagsgesellschaft 1 OECD 1 Rheinisch-Westfälische Technische Hochschule Aachen 1 Shaker Verlag 1 Springer Fachmedien Wiesbaden 1
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Published in...
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SpringerLink / Bücher 7 Health, Nutrition and Population (HNP) Discussion Paper Series 4 CESifo Working Paper 3 CSIO Working Paper 2 Europäische Hochschulschriften / 5 2 Freiburger Studien zur Netzökonomie 2 IMF Staff Country Reports 2 International journal of business information systems : IJBIS 2 International journal of consumer studies 2 Journal of business research : JBR 2 Journal of retailing and consumer services 2 Journal of service theory and practice 2 Managerial Auditing Journal 2 Transportation research / E : an international journal 2 Contributions to Management Science 1 DICE Ordnungspolitische Perspektiven 1 DUV / Wirtschaftsinformatik 1 Development Outreach 1 Diskussionsbeitrag 1 Diskussionsbeiträge / Wissenschaftliches Institut für Kommunikationsdienste 1 Economic research 1 Electronic business 1 Erfolg durch Logistik - Erkenntnisse aktueller Forschung, Hrsg. J. Weber / J. Deepen, Bern et al. 2003, S. 197-216 1 European journal of marketing 1 Europäische Hochschulschriften 1 Europäische Hochschulschriften / 2 1 Forschungsbeiträge zur Wirtschaftsinformatik 1 Forschungsergebnisse der Wirtschaftsuniversität Wien 1 Gabler research 1 Gabler-Edition Wissenschaft / Marken- und Produktmanagement 1 HMD : Praxis der Wirtschaftsinformatik 1 Handbook of service experience 1 IMF Working Papers 1 Indian journal of economics & business : IJEB 1 Informatica Economica 1 Information Systems Management 1 Information systems management 1 International Journal of Business Administration 1 International Journal of Contemporary Hospitality Management 1 International Journal of Healthcare Management 1
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Source
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ECONIS (ZBW) 79 RePEc 18 Other ZBW resources 15 EconStor 10 USB Cologne (EcoSocSci) 9 BASE 4 USB Cologne (business full texts) 1
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Showing 1 - 50 of 119
 
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Well-being creation by senior volunteers in a service provider context
Shirahada, Kunio; Wilson, Alan M. - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014448159
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Volunteer service experiences : the case of senior tour guides
Shirahada, Kunio; Wilson, Alan M. - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015425166
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How do large corporations engage with startups? : the rise of corporate service providers
Ferrigno, Giulio; Del Sarto, Nicola; Di Minin, Alberto - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015549835
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Understanding service robot adoption and resistance from a service provider perspective
Cho, Yohan; Kwon, Gyu Hyun - 2025
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015676788
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The edifying body: the role of embodied practices in the social production of servicescapes
Chronis, Athinodoros - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015352772
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The edifying body : the role of embodied practices in the social production of servicescapes
Chronis, Athinodoros - 2024
Article
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Empowering co-creation of services with artificial intelligence : an empirical analysis to examine adoption intention
Behera, Rajat Kumar; Bala, Pradip Kumar; Rana, Nripendra P. - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015056925
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Collaborative consumption providers : examining the roles, classifications, and earnings of gig workers
Gleim, Mark R.; Davidson, Alexander - 2024
Collaborative consumption platforms foster a connection between consumers seeking a service and providers with available capacity. Collaborative consumption providers, often referred to as gig workers, play a pivotal role as independent or freelance workers rendering services on behalf of...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014566430
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Mobile applications (apps) as service provider actors
Orsingher, Chiara; McColl-Kennedy, Janet R.; Zaki, Mohamed - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014531551
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Exploring the role of the service provider in sharing economy services
Zal, Saeed; Guo, Lin; Tang, Chuanyi; Zhang, Junzhou - 2024
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015110572
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Systems approach to cloud computing adoption in an emerging economy
Sharma, Mahak; Gupta, Ruchita; Acharya, Padmanav; Jain, … - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014452296
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Customer responses to service providers' touch : a meta-analysis
Saleh, Amin; Zmich, Louis J.; Babin, Barry J.; Darrat, … - 2023
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014380328
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Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max; Conduit, Jodie; Plewa, Carolin; Hentzen, … - 2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013352667
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Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing; Ma, Forest; DiPietro, Robin B. - 2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013209276
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Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships
Homayounfard, Amir; Zaefarian, Ghasem - 2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013194363
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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma; Svensson, Göran; Otero-Neira, … - 2022
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013198109
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Cargo port choice equilibrium : a multi-perspective look at shippers' port choice
Talley, Wayne K.; Ng, ManWo - 2021
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013273915
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Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma - 2021
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012940010
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Third-party reverse logistics service provider selection approaches and criteria : a literature review
Duy Tai Nguyen; Rameezdeen, Raufdeen; Chileshe, Nicholas; … - 2021
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012800049
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Hospital choice by Indian customers : empirical testing of a standardised model of service provider selection criteria
Palanisamy, Ganesan; Joseph, Lallu; Alur, Sivakumar - 2021
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012505536
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - 2021
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012506026
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Non-immersive virtual reality technologies in real estate : how customer experience drives attitudes toward properties and the service provider
Pleyers, Gordy; Poncin, Ingrid - 2020
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012305164
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Business model design for novel technologies in nascent industries : an investigation of 3D printing service providers
Holzmann, Patrick; Breitenecker, Robert; Schwarz, Erich J. - 2020
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012519448
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Survival study on privacy preservation-based security techniques for load balancing in cloud computing
Jawahar, M.; Sabari, A. - 2020
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012172514
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Exploring different airport users' service quality satisfaction between service providers and air travelers
Hong, Seock-Jin; Choi, Dongho; Chae, Junjae - 2020
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012132249
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Data confidentiality and reputation schemes in distributed information systems
Fischmann, Matthias - 2008
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009467070
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TURKEY ON THE WAY OF UNIVERSAL HEALTH COVERAGE THROUGH THE HEALTH TRANSFORMATION PROGRAM (2003-13)
Bump, Jesse; Sparkes, Susan; Tatar, Mehtap; Celik, Yusuf; … - 2014
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011212023
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A Study on the Implementation of Jampersal Policy in Indonesia
Achadi, Endang L.; Achadi, Anhari; Pambudi, Eko; … - 2014
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010937829
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Turkey on the Way of Universal Health Coverage Through the Health Transformation Program (2003-2013)
Aran, Meltem; Rokx, Claudia - 2014
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010937832
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The role of market mavens in co-creating tourist experiences and increasing loyalty to service providers
Lončarić, Dina; Prodan, Marina Perišić; Dlačić, … - 2019
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012584237
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Feature models as service contracts in service oriented architecture
Kamoun, Akram; Kacem, Mohamed Hadj; Kacem, Ahmed Hadj; … - 2019
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012101612
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Cloud-Service-Zertifizierung : ein Rahmenwerk und Kriterienkatalog zur Zertifizierung von Cloud-Services
Lins, Sebastian; Schneider, Stephan; Sunyaev, Ali - 2019 - 2., aktualisierte und erweiterte Auflage
Grundlagen zur (kontinuierlichen) Zertifizierung von Cloud-Services -- Gestaltungsempfehlungen für Cloud-Service-Zertifizierungen -- Kriterienkatalog zur Zertifizierung von Cloud-Services -- Messverfahren zur Durchführung von kontinuierlichen Zertifizierungen -- Marktpotenzial einer...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012402465
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Community Midwifery Education Program in Afghanistan
Mohmand, Khalil Ahmad - 2013
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010770371
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Contract Closing – Moment and Place of Closing Contracts by Electronic Means
MILITARU, Ioana Nely - 2013
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010660822
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OF THE CUSTOMER VALUE OF PASSENGERS TRANSPORTATION
BAKALINSKY O. - 2013
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011214930
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Accounting for privacy in the cloud computing landscape
Henze, Martin - 2018
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011957876
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Management sicherer Cloud-Services : Entwicklung und Evaluation dynamischer Zertifikate
2018
Dieses Buch zum Projekt Next Generation Certification (NGCert) betrachtet die Grundlagen vertrauenswürdiger Cloud-Services. Es wird ein Konzept für eine dynamische Zertifizierung zur Förderung von Vertrauen, Rechtsverträglichkeit, Qualität und Nutzen von Cloud-Services am deutschen Markt...
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014020086
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Logistics Outsourcing: Lessons from Case Studies
Srabotic, Aldo; Ruzzier, Mitja - 2012
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010929468
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Discriminant Analysis of Factors Affecting Telecoms Customer Churn
Oghojafor, Benjamin; Mesike, Godson; Bakarea, Rasaki; … - 2012
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011267203
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Understanding negative emotions in services through teleological actions
Padin, Carmen; Svensson, Göran - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014802619
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Zero Outage : kompromisslose Qualität in der IT im Zeitalter der Digitalisierung
Kasulke, Stephan; Bensch, Jasmin - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011550961
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Zero Outage : Kompromisslose Qualität in der IT im Zeitalter der Digitalisierung
Kasulke, Stephan - 2017
Book / Working Paper
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Understanding negative emotions in services through teleological actions
Padin, Carmen; Svensson, Göran - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011650515
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Service outsourcing under co-opetition and information asymmetry
Xu, Xiaoyan; Ji, Yanan; Bian, Yiwen; Sun, Yanhong - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011656893
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Service provider innovation value drivers and practices in IT services outsourcing
Das, A. K.; Bharadwaj, Sangeeta Shah - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011714650
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Service providers' sustainable service innovation : service-dominant logic
Chen, Chun Liang - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011718013
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Service providers’ sustainable service innovation: service-dominant logic
Chen, Chun-Liang - 2017
Article
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Die Netzneutralität im Binnenmarkt : zur Bindung der Internet-Provider an die europäischen Grundfreiheiten und Grundrechte
Osing, Johannes - 2017 - 1. Auflage
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011676040
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IT-Servicekatalog : Services in der IT professionell designen und erfolgreich implementieren
Scholderer, Robert - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011864782
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Service outsourcing under co-opetition and information asymmetry
Xu, Xiaoyan; Ji, Yanan; Bian, Yiwen; Sun, Yanhong - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015941741
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Logistics and cloud computing service providers’ cooperation: a resilience perspective
Subramanian, Nachiappan; Abdulrahman, Muhammad D. - 2017
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015947617
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Netzneutralität: Regulierungsbedarf?
Gersdorf, Hubertus - 2011
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010305865
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Coexistence of service- and facility-based competition: The relevance of access prices for "make-or-buy"-decisions
Bender, Christian M.; Götz, Georg - 2011
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010286372
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