Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being...

Purpose - This study aims to reveal the impact of consumers' price sensitivity on their purchase intention within the scope of supermarkets. Besides, the study aims to examine the impact of consumers' price sensitivity on their price perception level and emotions and the impact of consumers'...

Background: E-commerce has emerged as a good response to the pandemic of COVID-19. However, the costs of providing a service, which includes a driver and a vehicle, in a regular vehicle that can transport goods that need positive cold (0° to 5°C) are very high. Objectives: This paper aims to...

stablishing innovative fulfillment options for online orders has become a key challenge for bricks-and-mortar retailers. A mere focus on store sales is no longer affordable due to the competition by pure online players. Retailers are continuously developing new approaches for online order...

This study investigates the relationship between household utilization of food services and retailers and the healthfulness of purchases using data from the 2013 Food Acquisition and Purchase Survey. Overall, our findings suggest that the associations between food service or retailer utilization...

Produce that does not meet sellers' esthetic standards may be redirected to alternative uses or wasted, but consumer trends indicate potential marketability of blemished produce. We conduct a nonhypothetical experimental auction to elicit consumer willingness-to-pay (WTP) for produce of varying...

Purpose: Given the severity and the length of the crisis caused by the COVID-19 pandemic, information on the financial impact of the pandemic becomes useful to enterprises who wish to arm themselves with strategies and policies, designed to combat the effects of similar crises. Such information...

We study a multi-period, multi-product, dynamic pricing problem with price adjustment costs known as menu costs. In this setting, we assume that decision makers (e.g., retailers, online platforms) incur a fixed menu cost whenever prices are updated between periods, as well as a variable menu...

Although the ageing and digital age subject are increasingly discussed, there is a lack of empirical evidence focused on online food shopping behaviour among retirees. The study aims to narrow this research gap by mapping the literature on aging and online food shopping and providing insights...

This study examines the effect of the entrance of a retailer to the UK mortgage market on house prices local to its stores. I use the expansion of Tesco Bank’s services into mortgages between the dates of 6th August 2012 and 24th May 2019 to study both an expansion and contraction in credit...

Supercenters and warehouse clubs have grown rapidly in the US in recent decades. These big-box retail establishments are physically large to enable one-stop shopping, offering a broad range of product categories with relatively low prices. In this paper, we study how the entry of these big-box...

The COVID-19 pandemic has had profound effects on grocery retailers, forcing them to make many operational changes in response to public health concerns and the shift in customers' shopping behavior. Grocery retailers need to understand the impact of pandemic conditions on their operations, but...

Ziel dieses Berichts ist die Darstellung der - im Rahmen des Dialogforums Groß- und Einzelhandel, unter Mitwirkung der teilnehmenden Handelsunternehmen - erhobenen Daten zu Lebensmittelverlusten im Handelssektor in Deutschland für das Jahr 2019. Darüber hinaus sollen die Erkenntnisse der...

The remarkable growth of the Indian retail landscape over the last decade is reflected in the proliferation of supermarkets, departmental stores and hypermarkets in India. Evolving consumption patterns, raising living standards has sparked a huge demand in the food and grocery retailing. Impulse...

The focus of this study looks at the motivations and rationale from a national survey of over 7200 Canadians in November 2020 into why they use online services to purchase food. As a result of the global COVID-19 pandemic, food supply chains have been significantly altered. Consumers are...