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Subject
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Dienstleistungsqualität 23,362 Service quality 23,362 Customer satisfaction 6,997 Kundenzufriedenheit 6,997 Consumer behaviour 5,212 Konsumentenverhalten 5,212 Beziehungsmarketing 4,696 Relationship marketing 4,696 Qualitätsmanagement 2,928 Quality management 2,877 Wirtschaftsprüfung 2,854 Financial audit 2,852 Krankenhaus 2,356 Hospital 2,351 Gesundheitsversorgung 2,060 Health care 2,060 Gesundheitswesen 1,714 Health care system 1,699 Product quality 1,671 Produktqualität 1,671 Theory 1,461 Theorie 1,460 USA 1,266 United States 1,262 Dienstleistungssektor 1,249 Service industry 1,245 Customer service 1,139 Kundenservice 1,139 Hotel industry 1,066 Hotellerie 1,066 Beschwerdemanagement 1,012 Complaint management 1,012 Deutschland 958 Germany 947 Hochschule 886 Higher education institution 880 Online retailing 873 Online-Handel 873 service quality 868 Patienten 822
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Online availability
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Undetermined 8,678 Free 5,711 CC license 529
Type of publication
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Article 16,891 Book / Working Paper 6,455 Journal 16
Type of publication (narrower categories)
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Article in journal 15,599 Aufsatz in Zeitschrift 15,599 Graue Literatur 1,716 Non-commercial literature 1,716 Arbeitspapier 1,433 Working Paper 1,433 Aufsatz im Buch 1,139 Book section 1,139 Hochschulschrift 522 Thesis 382 Collection of articles of several authors 238 Sammelwerk 238 Conference paper 170 Konferenzbeitrag 170 Case study 155 Fallstudie 155 Aufsatzsammlung 108 Konferenzschrift 97 Conference proceedings 64 Amtsdruckschrift 58 Government document 58 Bibliografie enthalten 57 Bibliography included 57 Collection of articles written by one author 54 Sammlung 54 Reprint 17 Lehrbuch 16 Forschungsbericht 15 Textbook 15 Systematic review 14 Übersichtsarbeit 14 Guidebook 13 Ratgeber 13 Handbook 12 Handbuch 12 Bibliografie 9 Advisory report 8 Gutachten 8 Interview 7 Rezension 7
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Language
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English 21,943 German 1,362 French 33 Spanish 11 Italian 10 Russian 10 Swedish 6 Finnish 4 Polish 4 Danish 3 Dutch 3 Czech 1 Hungarian 1 Portuguese 1 Undetermined 1
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Author
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Siciliani, Luigi 85 Hanushek, Eric Alan 64 Straume, Odd Rune 57 Propper, Carol 56 Rivkin, Steven G. 53 Han, Heesup 52 Brekke, Kurt R. 51 Bruhn, Manfred 49 Mattila, Anna S. 44 Prybutok, Victor R. 39 Gravelle, Hugh 37 Prentice, Catherine 32 Shahin, Arash 31 Pathak, Parag A. 30 Rockoff, Jonah E. 28 Staiger, Douglas 28 Kane, Thomas J. 27 Knechel, W. Robert 26 Law, Rob 26 Wong, IpKin Anthony 26 McColl-Kennedy, Janet R. 25 Usman, Osly 25 Van Reenen, John 25 Figlio, David N. 24 Kain, John F. 24 Zhang, Min 24 Edvardsson, Bo 23 Sparks, Beverley 23 Benkenstein, Martin 22 Angrist, Joshua D. 21 Gaynor, Martin 21 Grabowski, David C. 21 Sharma, Piyush 21 Wirtz, Jochen 21 Brasington, David M. 20 Chi, Wuchun 20 Francis, Jere R. 20 Lisic, Ling Lei 20 McMillan, Robert 20 Omer, Thomas C. 20
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Institution
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National Bureau of Economic Research 206 OECD 43 IGI Global 27 World Bank 20 Hochschulrektorenkonferenz 19 Springer Fachmedien Wiesbaden 19 European Commission / Joint Research Centre 13 World Bank Group 12 European Foundation for the Improvement of Living and Working Conditions 10 Verlag Dr. Kovač 9 Nomos Verlagsgesellschaft 8 Europäische Kommission 6 Taylor and Francis. 6 European Centre for the Development of Vocational Training 5 European Commission / Directorate-General for the Information Society and Media 5 Edward Elgar Publishing 4 European Commission / Directorate-General for Education, Youth, Sport and Culture 4 European Commission / Directorate-General for Health and Food Safety 4 OECD / International Transport Forum 4 Weltbank 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 Books on Demand GmbH <Norderstedt> 3 Christian-Albrechts-Universität zu Kiel 3 European Organization for Quality Control 3 European Parliament / Directorate-General for Internal Policies of the Union 3 Europäische Kommission / Generaldirektion Bildung und Kultur 3 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 National Institute of Economic and Social Research 3 Organisation for Economic Co-operation and Development 3 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 3 Shaker Verlag 3 USA / General Accounting Office 3 United States / Congress / House / Committee on the Budget / Task Force on Education and Employment 3 Universität Potsdam 3 Universität Ulm 3 ACA 2 Bad Orber Gespräche <10., 2005, Berlin> 2 Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung 2 Centralʹnyj bank Rossijskoj Federacii 2 Christel DeHaan Tourism and Travel Research Institute <Nottingham> 2
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Published in...
All
International journal of hospitality management 475 Journal of retailing and consumer services 336 The service industries journal 317 Journal of business research : JBR 265 The journal of services marketing 256 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 226 International journal of contemporary hospitality management 224 NBER working paper series 205 Auditing : a journal of practice & theory 192 NBER Working Paper 187 Working paper / National Bureau of Economic Research, Inc. 178 Journal of hospitality marketing & management 168 The TQM journal : the international review of organizational improvement 164 Tourism management : research, policies, practice 152 International journal of quality and service sciences 139 Journal of air transport management 139 International journal of quality & reliability management 138 Services marketing quarterly 136 Journal of travel and tourism marketing 127 International journal of productivity and quality management : IJPQM 122 Service business 117 Journal of service management 115 Health care management review : the journal for health care management research 113 Cogent business & management 110 The accounting review : a publication of the American Accounting Association 105 Discussion paper series / IZA 104 International journal of services and operations management 103 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 99 Journal of service research : JSR 99 Total quality management & business excellence 99 Managerial auditing journal 96 Quality management journal : QMJ 96 Economics of education review 86 Journal of health economics 84 Managing service quality : MSQ ; an international journal 83 International journal of services, economics and management 82 Journal of service research 80 International journal of auditing : IJA 78 Management science : journal of the Institute for Operations Research and the Management Sciences 76 Asia Pacific journal of marketing and logistics 72
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Source
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ECONIS (ZBW) 23,362
Showing 1 - 50 of 23,362
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Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015189113
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Cybersecurity practices and supply chain performance : the case of Jordanian banks
Al-Khatib, Saleh Fahed; Ibrahim, Yara Yousef; Alnadi, … - In: Administrative Sciences : open access journal 15 (2025) 1, pp. 1-27
This study explores the impact of cybersecurity practices on supply chain performance in the Jordanian banking sector. A survey was used to obtain data from managers and customers. Data from 40 managers' and 250 digital banking customers' surveys were collected, of which 220 were valid to be...
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E-service failure and recovery strategy in times of crisis : effect on peer attitudes, expectation and future intention
Foroudi, Pantea; Tabaghdehi, S. Asieh Hosseini; Cillo, … - In: Review of managerial science : RMS 19 (2025) 2, pp. 537-571
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The rise of person-centered care : effects of single-room nursing home quotas on long-term care
Herr, Annika; Lückemann, Maximilian; Reichert, Arndt R. - 2025
This study examines the implications of the rising person-centered care model on the long-term care market, specifically focusing on the promotion of higher single-room occupancy in nursing homes. We exploit the staggered implementation of a state-level policy that requires nursing homes to meet...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015175369
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Hospital crowding and patient outcomes
Frimmel, Wolfgang; Glaser, Felix; Pruckner, Gerald J. - 2025
Using high-quality administrative data from Upper Austria, we analyze the effect of hospital crowding on patients' short- and medium-term healthcare utilization and labor market outcomes. Focusing on acute inpatient diagnoses, we exploit idiosyncratic variation in daily diagnosis-related...
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European quality assurance scheme for breast cancer services
European Commission / Joint Research Centre - 2025
The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...
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European quality assurance scheme for breast cancer services
European Commission / Joint Research Centre - 2025
The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015323874
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The role of individual dimensions of business relationship quality and business customer value in building loyalty in microfinance
Tegambwage, Amani Gration; Kasoga, Pendo Shukrani - In: Journal of innovation and entrepreneurship : JIE 14 (2025), pp. 1-19
This study examines the efects of individual dimensions of business relationship quality (BRQ), namely trust, respect, and reciprocity, on business customer value (BCV) and customer loyalty (CL) in the microfnance industry. In addition, the study investigates the mediation efects of BCV on the...
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Audit partner narcissism and audit reports readability : evidence from lead and review audit partners
Rajabalizadeh, Javad; Schadewitz, Hannu - In: Managerial auditing journal 40 (2025) 1, pp. 30-65
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Using PLS-SEM and XAI for causal-predictive services marketing research
Goktas, Polat; Dirsehan, Taşkın - In: The journal of services marketing 39 (2025) 1, pp. 53-68
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Do patients value the service provided by physicians who overbill? : a willingness-to-pay study using French survey data
Lamiraud, Karine; Vranceanu, Radu P. - 2025
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Me, Myself, and My AI : how artificial intelligence classification failures threaten consumers' self-expression
Lopes, Ana Rita Gonçalves; Pinto, Diego Costa; … - In: Journal of business research : JBR 186 (2025), pp. 1-16
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Tipping privacy : the detrimental impact of observation on non-tip responses
Warren, Nathan B.; Hanson, Sara - In: Journal of business research : JBR 186 (2025), pp. 1-14
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The effect of staffing on objective quality of nursing home care
Bergschneider, Henrik; Heger, Dörte - 2025
Growing needs for long-term care coupled with a dwindling supply of nursing personnel is a common challenge for developed countries. To uphold care standards, many countries introduced measures to safeguard staffing levels, e.g. by introducing minimum staffing regulations for nursing homes....
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You want my loyalty? : treat me fairly! : a study of Islamic banking customers in South Africa
Roberts-Lombard, Mornay; Petzer, Daniël Johannes - In: Journal of Islamic marketing 16 (2025) 2, pp. 627-650
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Responsive and proactive market orientation and hospital financial performance : the mediating effect of service program innovativeness
Dąbrowski, Dariusz; Kukier, Wioletta; Tybińkowska, Anna - In: Journal of entrepreneurship, management and innovation … 21 (2025) 1, pp. 5-23
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Service guarantee decision of online service providers and market implications
Lu, Aijun; Chen, Fuzan; Wu, Harris - In: Managerial and decision economics : MDE ; the … 46 (2025) 2, pp. 1405-1419
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The beneficial relationship between marketing services and schools
Palla, Eleftheria; Serdaris, Panagiotis; Antoniadis, Ioannis - In: Administrative Sciences : open access journal 15 (2025) 3, pp. 1-12
The modern literature examines the debate concerning the influence of modern marketing services in schools. In this context, the need arises to evaluate how educational marketing finds resonance in secondary schools and how this is beneficial to the school community. This study examined the...
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Detrimental impact of waiting on dining experiences : evidence from online restaurant reviews
Baek, Jooa; Choe, Yeongbae - In: Asia marketing journal 27 (2025) 1, pp. 39-47
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In the eye of the storm : investor sentiment and audit quality in Korean financial reporting
Persakis, Antonios; Kolias, Georgios - 2025
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Optimizing service encounters : a co-productive, experiential, and people-centric approach
Roels, Guillaume - 2025
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Where does the time go? : auditors' commercial effort, professional effort, and audit quality
Ciconte, William A.; Leiby, Justin; Willekens, Marleen - In: Journal of accounting research 63 (2025) 1, pp. 255-317
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Association of international remittance with satisfaction and utilization of maternal healthcare services in Nepal : a secondary analysis of two cohort studies
Kilpi, Kasperi; Puthoopparambil, Soorej J.; Gurung, Rejina - In: Journal of international development : the journal of … 37 (2025) 1, pp. 51-67
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I care that you don't share : confidentiality in student-robot interactions*
Mennens, Kars; Becker, Marc; Briker, Roman; Mahr, Dominik; … - In: Journal of service research 28 (2025) 1, pp. 57-77
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Healthcare provider bankruptcies
Antill, Samuel; Bai, Jessica; Gandhi, Ashvin; Sabety, … - 2025
Healthcare firms are filing for Chapter 11 bankruptcy at record rates. We find that bankruptcies increase healthcare staff turnover, worsen care, and ultimately harm patients. Using a difference-in-differences design, we estimate that a bankruptcy filing immediately increases staff turnover...
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Do PCAOB inspections change the effect of litigation risk on audit quality?
Chen, Po-Chang; Moul, Charles C.; Reffett, Andrew - In: The international journal of accounting 60 (2025) 1, pp. 1-40
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Do audit firms discount initial full-year audit engagements with multiple potential successor auditors?
Omer, Thomas C.; Yuan, Ming - In: Journal of business finance & accounting : JBFA 52 (2025) 2, pp. 657-690
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Robots and labor in nursing homes
Lee, Yong Suk; Iizuka, Toshiaki; Eggleston, Karen - In: Labour economics : an international journal 92 (2025), pp. 1-18
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Board members' outside directorships and the demand for audit quality : large sample evidence from private firms
Alexeyeva, Irina - 2025
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Absenteeism and firm performance : evidence from retail
Alfitian, Jakob - 2025
This study examines the relationship between absenteeism and firm performance using data on 1,387 stores of a retail chain, combined with public health data, covering a 36-month period. Crucially, the relationship between absenteeism and sales is not monotonic. Instead, it exhibits an inverted...
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An interplay between digital banking services, perceived risks, customers' expectations, and customers' satisfaction
Rakocevic, Sladjana Barjaktarovic; Rakic, Nela; … - 2025
Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the development of new, innovative technologies, the banking sector has started creating new products and services and looking for new channels through which to offer those services in a way...
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The rise of human-machine collaboration : managers' perceptions of leveraging artificial intelligence for enhanced B2B service recovery
Ameen, Nisreen; Pagani, Margherita; Pantano, Eleonora; … - 2025
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Competition among digital services : evidence from the 2021 meta outage
Rehse, Dominik; Valet, Sebastian - 2025
On October 4, 2021, all services provided by Meta Platforms, Inc. (then Facebook, Inc.) became unavailable unexpectedly for all its worldwide users for a period of about six hours. We use detailed high‐frequency tracking data from smartphones, tablets and desktop computers of thousands of Meta...
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The many meanings of quality : towards a definition in support of sustainable operations
Martin, Jason; Elg, Mattias; Gremyr, Ida - 2025
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Digital health at Central Lisbon University Hospital Center : strategic reflections and value proposition
Varela, Maria R. V.; Ferreira, Fernando Alberto Freitas; … - In: International transactions in operational research : a … 32 (2025) 4, pp. 2089-2116
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Rethinking Teaching Quality
Bazaldua, Diego Luna; Carter, Emma - 2025
Engaging teaching has emerged as a key approach to fostering children's socio-emotional and cognitive skills. This policy note draws on findings of a recent comparative study on the LEGO Foundation's Engage, formerly known as Playful Learning Across the Years (PLAY)1, classroom observation tool,...
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Creating a hospitable hospital : how colors, music, and scent in the servicescape reduce rumination and enhance the patient waiting experience
Bonnin, Gaël; Goudey, Alain - 2025
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How to improve quality investing
Otero-González, Luis; Durán Santomil, Pablo; Vieito, … - In: Business research quarterly : BRQ 28 (2025) 2, pp. 453-473
In this article, we evaluate the relationship between quality investing combined with Economic Moat, ESG (Environmental, Social and Governance) and analyst opinions over the period 2014-2020 based on a data set comprising 803 US stocks. Performance is evaluated using several metrics (returns and...
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Performance information, expectations and satisfaction with public service delivery in the context of co-production initiatives
Voet, Joris van der; Bekerom, Petra van den - 2025
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An innovative benefit-of-the-doubt approach for health system effectiveness : a global case study on amenable mortality
D'Inverno, Giovanna; Santos, João Vasco; Camanho, Ana … - In: International transactions in operational research : a … 32 (2025) 5, pp. 2847-2877
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The consequences of expanded audit reports for small and risky companies
Gutierrez, Elizabeth; Minutti-Meza, Miguel; Tatum, Kay W.; … - 2025
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Impact of monetary incentives on teacher decisions to leave and choose schools : evidence from a policy reform in Sao Paulo
Elacqua, Gregory; Rodrigues, Mateus; Rosa, Leonardo - 2025
Teacher turnover is a major challenge for human resource management in schools, adversely affecting student learning. We examine the impact of a monetary incentive program introduced in 2022 in the city of Sao Paulo, Brazil, which aims to reduce teacher turnover by allocating wage premiums...
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Immigration, workforce composition, and organizational performance : the effect of Brexit on NHS hospital quality
Castro-Pires, Henrique; Fischer, Kai; Mello, Marco; … - 2025
Restrictive immigration policies may force firms to abruptly change their workforce composition. But how does this impact the performance of these organizations? We study the effects of the 2016 Brexit referendum, which led to a drop in the share of EU nationality nurses in English hospitals....
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Employer quality and skilled workers' mobility : evidence from English NHS hospital doctors
Cellini, Stefano; Mello, Marco; Moscelli, Giuseppe - 2025
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Mapping excellence in teacher education : the role of centers of excellence in teacher quality
Sinsay-Villanueva, Leih Maruss V.; Garcia, Glenda Darlene V. - 2025
As part of the reforms introduced following the first Congressional Commission on Education (EDCOM) in 1994, the Teacher Education Council (TEC) was tasked with identifying and establishing Centers of Excellence (COEs) in teacher education in the Philippines, before it was relegated to the...
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Service competition in two-tier healthcare markets with heterogeneous patients balking
Miao, Yuanbing; Cai, Xiaoqing; Lan, Yanfei; Zhao, Ruiqing; … - In: Journal of management science and engineering 10 (2025) 1, pp. 18-36
Recently, public and private providers within two-tier healthcare markets have engaged in a fierce competition for patients, which is significantly influenced by patients' multifaceted sensitivities to delays and payments, particularly when patients' potential balking is considered. However,...
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The effect of teacher training and community literacy programming on teacher and student outcome
Chimbutane, Feliciano; Karachiwalla, Naureen; Herrera, … - 2025
Motivated by extremely low levels of basic reading skills in sub-Saharan Africa, we experimentally evaluate two interventions designed to enhance students' early-grade literacy performance in rural Mozambique: a relatively light-touch teacher training in early-grade literacy along with the...
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Does your doctor matter?
Ginja, Rita; Riise Kolstad, Julie; Willage, Barton; … - 2025
We estimate doctor value-added (VA) combining population-wide patient-doctor register data with exogenous variation in the assignment of patients to GPs. We find substantial variation in the quality of GPs as measured by patients' post-assignment mortality. Certain doctor characteristics and...
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National culture as a factor in visitors' evaluations of hotel services
Wąsowicz-Zaborek, Elżbieta - 2025
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Do health care quality improvement policies work for all? : distributional effects by baseline quality in South Africa
McGuire, Finn; Smith, Peter; Stacey, Nicholas; Edoka, Ijeoma - In: Health economics 34 (2025) 1, pp. 175-199
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