Search Results - subject_exact:"Testkäufe"

The impact of subjective school ratings on principal compensation and turnover

Hussain, Iftikhar; Scrutinio, Vincenzo; Telhaj, Shqiponja - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015563916

Social preferences for public provision of services : experimental evidence from Latin America

Bejarano, Hernán; Busso, Matias; Santos, Juan Francisco - 2026

We study how individuals in six Latin American countries value public versus private provision of education and healthcare using a survey experiment. Respondents were randomly assigned to vignettes that vary income, service quality, and provider type. Perceived quality is the main driver of...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015608800

The relationship between employee satisfaction and perceived organizational performance

Magnus Asgeirsson; Thorhallur Gudlaugsson; Gylfi … - 2026

Employee satisfaction remains a central theme in management, with substantial evidence linking it to organizational performance. This study examines the nature and strength of that relationship and investigates whether its magnitude varies across different performance indicators. Using existing...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015612255

Governance and service quality as drivers of organizational performance in the Portuguese telecommunications sector

Castro, Núria; Vilhena, Estela; Sousa, Barbosa Bruno; … - 2026

This study aims to assess the perceived quality of telecommunication services in Portugal and examine how governance practices influence organizational performance, addressing the lack of empirical evidence on service quality gaps in the Portuguese telecommunications sector. Specifically, it...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015612334

Day Surgery : Enhancing Quality of Care and Efficiency

2026

The term day surgery is not simply surgery with admission and discharge on the same day, but rather the practice of admitting into a health facility carefully selected and prepared patients for a planned, non-emergency procedure that avoids the need for an overnight stay. Day surgeries are case...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015613931

The role of corporate governance mechanisms, leverage, and financial distress for improving audit quality

Kalbuana, Nawang; Uzliawati, Lia; Taqi, Muhamad; … - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015614112

Digitalisation in proximity health care services in Italy : an analysis upon possible different trajectories and the key role of both GPs and patients

Antonucci, Gianluca; D'Andreamatteo, Antonio - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015615016

Paying for peers? : parental willingness to pay for school composition and quality in Switzerland

Cattaneo, Maria Alejandra; Wolter, Stefan C.; Zöllner, Thea - 2026

Switzerland features strong socio-economic segregation and no formal school choice, making residential relocation the only channel through which parents can access preferred schools. Identifying how parents value school attributes is therefore essential but challenging, given that choices bundle...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015596608

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Paying for peers? : parental willingness to pay for school composition and quality in Switzerland

Cattaneo, Maria Alejandra; Wolter, Stefan C.; Zöllner, Thea - 2026

Book / Working Paper

Paying for peers? : parental willingness to pay for school composition and quality in Switzerland

Cattaneo, Maria Alejandra; Wolter, Stefan C.; Zöllner, Thea - 2026

Book / Working Paper

Humanizing the customer experience with AI chatbots : a study in the food services industry toward achieving SDG 11 and SDG 12

Hitti, Sandreen; Ramadan, Alaaeddine - 2026

This study explores how AI chatbots in the food service industry can enhance customer experience while contributing to SDG 11 (Sustainable Cities and Communities). It also examines how collaborations between AI developers, restaurants and sustainability-focused organizations can drive...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015616452

Ongoing value co-creation amidst service encounter setbacks in the banking environment : a viewpoint and call to action

Van Tonder, Estelle - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015592804

Choosing a nursing home : how useful are CMS star ratings?

Hyman, David A.; Chorniy, Anton; Sage, William M.; … - 2026 - Draft January 2026

Quality ratings are useful when they capture important and durable aspects of overall performance. They are less useful (and can be misleading) when they are excessively volatile, particularly if volatility is not the result of facility-specific performance. We study the volatility of the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015593245

Do small audit clients "pay the price" for audit partner busyness caused by acquisitions of large and new clients?

Jääskö, Jenni; Sahlström, Petri - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015597269

Social interactions, information, and preferences for schools : experimental evidence from Los Angeles

Campos, Christopher - 2026

This paper measures parents' beliefs about school and peer quality, how information about each affects school choices and student outcomes, and how social interactions mediate these effects. Parents underestimate school quality and overestimate peer quality. Crossrandomized school and peer...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015605956

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Social interactions, information, and preferences for schools : experimental evidence from Los Angeles

Campos, Christopher - 2024

Book / Working Paper

Who chooses and who benefits? : the design of public school choice systems

Campos, Christopher; Bruhn, Jesse; Chyn, Eric; Vazquez, … - 2026

Public school choice has evolved rapidly in the past two decades, as districts roll out new magnet, dual-language, and themed programs to broaden educational opportunity. We use newly collected national data to document that opt-in (voluntary) systems: (i) are the modal design; (ii) are harder...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015605966

Ensuring the quality of higher education and its impact on country attractiveness for international students

Bilan, Yuriy; Oliinyk, Olena; Mishchuk, Halyna; … - 2026

The migration activity of students as one of the important factors of changes in the intellectual potential and economic development of countries requires a constant search for the causes and pull factors. To this end, our study analyses the impact of higher education quality factors. For this...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015625922

Estimating passenger benefits from airline service quality : nonstop vs. connecting flight frequencies

Brueckner, Jan K.; Flores-Fillol, Ricardo - 2026

This paper estimates passenger benefits from airline flight frequencies, recognizing that this task is less straightforward for connecting trips than for nonstop travel. In doing so, the paper joins Yuan and Jia (2026) as the only other study in the literature that confronts the problem of...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015626793

Drivers of E-government adoption in emerging economies : a meta-analysis of technology acceptance and service quality pathways

Sheik, Mustafa Yaasin; Pavlyuk, Dmitry; Zervina, Olga; … - 2026

E-government adoption rates in emerging economies remain persistently low despite substantial infrastructure investments. Understanding adoption drivers requires synthesizing fragmented empirical evidence on technology acceptance and service quality factors across diverse contexts. Purpose: This...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015628049

Teachers and Teaching in Papua New Guinea : Evaluation of Policiesand the Status of Practice and Quality

2026

To ensure a comprehensive discussion of teacher policies, this report uses the SABER (Systems Approach for Better Education Results) Teachers Framework, a World Bank conceptual framework designed to help assess the quality of teacher policies. The report seeks to identify actionable priorities...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015628283

Improving Learning Outcomes in Greece : Strengthening School Governance, Teacher Professionalism and Digital Education

2026

Improving Learning Outcomes in Greece: Strengthening School Governance, Teacher Professionalism and Digital Education provides an in-depth analysis of the Greek school system, with a focus on performance, equity, governance, the teaching profession, digital transformation, and early childhood...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015630137

Workforce quality and early childhood development at scale

Cattan, Sarah; Conti, Gabriella; Farquharson, Christine - 2026

Early childhood programmes frequently lose effectiveness at scale, yet the role of the workforce remains poorly understood. We document substantial heterogeneity in workforce effectiveness in England's national home-visiting programme for first-time teenage mothers, despite a highlystructured...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015666556

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Workforce quality and early childhood development at scale

Cattan, Sarah; Conti, Gabriella; Farquharson, Christine - 2026

Book / Working Paper

Workforce quality and early childhood development at scale

Cattan, Sarah; Conti, Gabriella; Farquharson, Christine - 2026

Book / Working Paper

Why is EV charging so unreliable? : the effects of competition on supplementary service quality

Liu, Yifan; Toffel, Michael W.; Walsh, John P.; … - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638799

The role of channel integration quality in shaping consumer behavior in omnichannel and multi-channel retail

Tulebayeva, Nazym T.; Kozhamkulova, Zhanna T.; … - 2026

Purpose This study examines how channel integration quality influences consumer behavior-specifically satisfaction, purchase intentions, and brand loyalty-in omnichannel and multi-channel retail environments. It aims to highlight cross-country differences by comparing the Turkish and Kazakhstani...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015639602

Customer obsession, innovation, and service quality : shaping strategy in Taiwan firms

Ta, Hong Ngoc; Chang, Chia-Hua - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015643339

Stated preferences for public provision of services : experimental evidence from Latin America

Bejarano, Hernán; Busso, Matias; Santos, Juan Francisco - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015644403

Indoor environment, student satisfaction and performance in higher education

Flagner, Stefan; Eichholtz, Piet; Kok, Nils; Kramer, Rick; … - 2026

This study examines how improvements in indoor environmental quality affect student satisfaction and academic performance in higher education. We conducted a randomized field experiment involving 1,258 first-year undergraduate students at Maastricht University, who were randomly assigned to...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015656337

More channels, lower scores : entertainment television and student achievement

Caria, Andrea; Checchi, Daniele; Paolini, Dimitri; … - 2026

We study the effects of expanded entertainment television on children's academic performance leveraging the staggered transition from analog to digital TV across Italian provinces between 2008 and 2012, which greatly increased children's entertainment content, and administrative data on...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015656665

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More channels, lower scores : entertainment television and student achievement

Caria, Andrea; Checchi, Daniele; Paolini, Dimitri; … - 2026

Book / Working Paper

More channels, lower scores : entertainment television and student achievement

Caria, Andrea; Checchi, Daniele; Paolini, Dimitri; … - 2026

Book / Working Paper

A refined Kano model approach to sustainable last-mile convenience services and customer satisfaction

Gyenge, Balázs; Póka, Viktor; Mészáros, Kornélia - 2026

Background: Last-mile logistics is one of the most complex and cost-intensive segments of supply chains, particularly in densely populated urban environments where rising customer expectations, sustainability requirements, and operational constraints increasingly intersect. Despite growing...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015647685

Advancing relational primary healthcare : four triadic components of the digital face-to-face professional service encounter

Arwin, Henrietta; Halldórsson, Árni; Hellström, Andreas - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015652591

Audit quality characteristics and financial reporting quality among Jordanian small and medium enterprises : a PLS-SEM approach

Alshira'h, Ahmad Farhan - 2026

This study aims to examine the influence of geographical distance, social distance, auditor independence, technical quality, and process quality on the quality of financial reporting, providing a comprehensive understanding of the aspects that determine audit effectiveness. The research employs...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653564

The impact of financial liberalization, political connection and audit quality on the cost of debt

Le, Ben; Reddy, Nischala; Nguyen, Phong; Moore, Paula Hearn - 2026

We study the effect of financial liberalization, political connections, audit quality and the interaction of these factors on the cost of debt using a dataset for Vietnam for the period 2007-2024. Our findings show that firms were able to borrow at a lower cost after financial liberalization due...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653762

Customer satisfaction level of users of the different areas and services of a private mid-cost fitness center in Zaragoza

Ara Aguirre, Ander de; Valcarce-Torrente, Manel; … - 2026

Customer loyalty has become a critical factor for the sustainability of fitness centers amid growing industry competition, yet limited research has examined recommendation patterns across user profiles in mid-cost facilities. This study aimed to analyze customer recommendation in a mid-cost...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653840

Teacher quality and the teacher labor market

Falch, Torberg; Strøm, Bjarne - 2026

Teachers matters for students' outcomes. This chapter summarizes the literature on the effect of teachers on student outcomes and considers teacher quality within the framework of the teacher labor market in terms of supply and demand. In practice, credible measurement of the quantitative...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015635621

Improving health outcomes through hospital funding arrangements : research paper

2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015636338

The Digital shock : administrative Burden and the governance-service trade-off in Indonesia's public service reform

Nabawi, Irham Hanif; Bajari, Atwar; Erwina, Wina; … - 2026

This study explores the impact of implementing a mandatory e-government reform within Indonesia's national ISBN service (Regulation No. 5/2022). It examines the effects of this policy shift on public service quality and the resulting administrative burden placed on stakeholders, specifically...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015636729

The engineering of consumer experiences under affect assimilation and quality contrast

Deshmane, Abhishek; Martínez-de-Albéniz, Victor; … - 2026 - Revised version of 2023/58/TOM

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015666276

Patient participation and citizenship in outpatient processes : a service logistics study

Dokkulab, Atchara; Duangpun Kritchanchai; Pirojsakul, … - 2026

Background: Outpatient departments operate as interconnected service nodes through which patient and information flows must be coordinated across multiple handoffs. However, the role of patient value co-creation in shaping perceived outpatient process performance remains underexplored. Methods:...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015667084

Applying total quality management and auditor size theories to audit quality : evidence from Tanzanian auditing firms

Chaula, Freddy; Chalu, Henry; Ambege, Paul - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015611466

Re-examining the property price premium around "better" schools

Greaves, Ellen; Venturin, Alberto - 2026

The established consensus from a large worldwide literature is that access to a "better" school increases local property prices, which is typically interpreted as reflecting parents' demand for school quality. We show that this relationship does not hold universally. Using data on English...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015667380

Set up to fail : explaining systemic problems in the business model of in-home aged care

Lewis, Rachael L.; McAllister, Gillian; Brown, David A.; … - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015667494

An inconvenient truth : understanding service inconvenience in digital platforms

Amat-Lefort, Natalia; Barnes, Stuart J. - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015670752

From novelty to necessity : understanding CRM-driven service robot adoption in Iraqi restaurants through UTAUT3

Saeed, Mustafa Obay; Abdulmuhsin, Amir A.; Dajani, Dima M. - 2026

This study investigates the determinants of restaurant managers' behavioural intention (BI) to adopt customer relationship management (CRM)-driven service robots within the Iraqi hospitality sector. In this developing market, digital transformation remains at an early stage. Drawing on the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015672161

Does telemedicine technology affect prescribing quality in primary care? : the case of antibiotics

Avdic, Daniel; Kunz, Johannes; Méndez, Susan J.; … - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015673591

AI in service design : a new framework for hybrid human–AI service encounters

Mortati, Marzia; Freitas, Giovanna Viana Mundstock - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015670798

Workload and team performance in health care : evidence from Kenya

Han, Dan; Clarke-Deelder, Emma; McConnell, Margaret A. - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015675011

"Understanding the shift from passenger satisfaction to patronage intention" : evidence from Colombo Bandaranaike International Airport

De Silva, Sumith; Aruna, Chaminda H. N. A. - 2026

Purpose - This research aims to find the most influential attributes of airport service quality (SQ) that affect passenger satisfaction (PS) at international airports and patronage intention (PI). Design/methodology/approach - The data were collected from 694 respondents via quick-response codes...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015675522

Risk disclosure among Jordanian non-financial firms : do audit quality characteristics matter?

Alshira'h, Ahmad Farhan - 2026

This research aims to assess the degree of risk disclosure practices in the Jordanian corporate sector and to examine the influence of critical audit quality dimensions-specifically audit opinion, audit fees, and auditor type-on the amount of corporate risk disclosure (CRD). The research...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015676679

Service quality dimensions in Austrian food retailing : a text mining approach for physical retail stores

Falatouri, Taha; Brandtner, Patrick; Nasseri, Mehran; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015546810

The effects of party size and dining duration on tipping behavior

Haugom, Erik; Thrane, Christer - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015485684

Servitization of demand-side energy services : perspective and insights from energy service providers

Singh, Mahendra; Kesselring, Anne; Klobasa, Marian; … - 2025

The objective of this work is to examine the various aspects related to the market implementation of emerging demand-side servitized energy services. To provide context, the motivations, benefits, risks, and technical challenges related to energy service servitization are analyzed in detail from...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015485834

From service failure to brand loyalty : evidence of service recovery paradox

Lim, Weng Marc; Saha, Victor; Das, Manish - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015486089