The migration activity of students as one of the important factors of changes in the intellectual potential and economic development of countries requires a constant search for the causes and pull factors. To this end, our study analyses the impact of higher education quality factors. For this...

This paper estimates passenger benefits from airline flight frequencies, recognizing that this task is less straightforward for connecting trips than for nonstop travel. In doing so, the paper joins Yuan and Jia (2026) as the only other study in the literature that confronts the problem of...

E-government adoption rates in emerging economies remain persistently low despite substantial infrastructure investments. Understanding adoption drivers requires synthesizing fragmented empirical evidence on technology acceptance and service quality factors across diverse contexts. Purpose: This...

To ensure a comprehensive discussion of teacher policies, this report uses the SABER (Systems Approach for Better Education Results) Teachers Framework, a World Bank conceptual framework designed to help assess the quality of teacher policies. The report seeks to identify actionable priorities...

The term day surgery is not simply surgery with admission and discharge on the same day, but rather the practice of admitting into a health facility carefully selected and prepared patients for a planned, non-emergency procedure that avoids the need for an overnight stay. Day surgeries are case...

Switzerland features strong socio-economic segregation and no formal school choice, making residential relocation the only channel through which parents can access preferred schools. Identifying how parents value school attributes is therefore essential but challenging, given that choices bundle...

This study explores how AI chatbots in the food service industry can enhance customer experience while contributing to SDG 11 (Sustainable Cities and Communities). It also examines how collaborations between AI developers, restaurants and sustainability-focused organizations can drive...

Early childhood programmes frequently lose effectiveness at scale, yet the role of the workforce remains poorly understood. We document substantial heterogeneity in workforce effectiveness in England's national home-visiting programme for first-time teenage mothers, despite a highly-structured...

Teachers matters for students' outcomes. This chapter summarizes the literature on the effect of teachers on student outcomes and considers teacher quality within the framework of the teacher labor market in terms of supply and demand. In practice, credible measurement of the quantitative...

This paper measures parents' beliefs about school and peer quality, how information about each affects school choices and student outcomes, and how social interactions mediate these effects. Parents underestimate school quality and overestimate peer quality. Crossrandomized school and peer...

Public school choice has evolved rapidly in the past two decades, as districts roll out new magnet, dual-language, and themed programs to broaden educational opportunity. We use newly collected national data to document that opt-in (voluntary) systems: (i) are the modal design; (ii) are harder...

We study how individuals in six Latin American countries value public versus private provision of education and healthcare using a survey experiment. Respondents were randomly assigned to vignettes that vary income, service quality, and provider type. Perceived quality is the main driver of...

Employee satisfaction remains a central theme in management, with substantial evidence linking it to organizational performance. This study examines the nature and strength of that relationship and investigates whether its magnitude varies across different performance indicators. Using existing...

This study aims to assess the perceived quality of telecommunication services in Portugal and examine how governance practices influence organizational performance, addressing the lack of empirical evidence on service quality gaps in the Portuguese telecommunications sector. Specifically, it...

Quality ratings are useful when they capture important and durable aspects of overall performance. They are less useful (and can be misleading) when they are excessively volatile, particularly if volatility is not the result of facility-specific performance. We study the volatility of the...

Switzerland features strong socio-economic segregation and no formal school choice, making residential relocation the only channel through which parents can access preferred schools. Identifying how parents value school attributes is therefore essential but challenging, given that choices bundle...

Switzerland features strong socio-economic segregation and no formal school choice, making residential relocation the only channel through which parents can access preferred schools. Identifying how parents value school attributes is therefore essential but challenging, given that choices bundle...

This study explores the impact of implementing a mandatory e-government reform within Indonesia's national ISBN service (Regulation No. 5/2022). It examines the effects of this policy shift on public service quality and the resulting administrative burden placed on stakeholders, specifically...

Early childhood programmes frequently lose effectiveness at scale, yet the role of the workforce remains poorly understood. We document substantial heterogeneity in workforce effectiveness in England's national home-visiting programme for first-time teenage mothers, despite a highly-structured...

Purpose This study examines how channel integration quality influences consumer behavior-specifically satisfaction, purchase intentions, and brand loyalty-in omnichannel and multi-channel retail environments. It aims to highlight cross-country differences by comparing the Turkish and Kazakhstani...

Background: Last-mile logistics is one of the most complex and cost-intensive segments of supply chains, particularly in densely populated urban environments where rising customer expectations, sustainability requirements, and operational constraints increasingly intersect. Despite growing...

In this article, we evaluate the relationship between quality investing combined with Economic Moat, ESG (Environmental, Social and Governance) and analyst opinions over the period 2014-2020 based on a data set comprising 803 US stocks. Performance is evaluated using several metrics (returns and...

Recently, public and private providers within two-tier healthcare markets have engaged in a fierce competition for patients, which is significantly influenced by patients' multifaceted sensitivities to delays and payments, particularly when patients' potential balking is considered. However,...

Engaging teaching has emerged as a key approach to fostering children's socio-emotional and cognitive skills. This policy note draws on findings of a recent comparative study on the LEGO Foundation's Engage, formerly known as Playful Learning Across the Years (PLAY)1, classroom observation tool,...

We estimate doctor value-added (VA) combining population-wide patient-doctor register data with exogenous variation in the assignment of patients to GPs. We find substantial variation in the quality of GPs as measured by patients' post-assignment mortality. Certain doctor characteristics and...

Growing needs for long-term care coupled with a dwindling supply of nursing personnel is a common challenge for developed countries. To uphold care standards, many countries introduced measures to safeguard staffing levels, e.g. by introducing minimum staffing regulations for nursing homes....

The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...

The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...

This study examines the efects of individual dimensions of business relationship quality (BRQ), namely trust, respect, and reciprocity, on business customer value (BCV) and customer loyalty (CL) in the microfnance industry. In addition, the study investigates the mediation efects of BCV on the...