Search Results - subject_exact:"User experience"

Unveiling the charisma of artificial intelligence : how voice assistants captivate users and emotionally influence user experience

Basu, Bibaswan; Roy, Sanjit; Apostolidis, Chrysostomos - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015464157

Investigating donor attitudes toward e-philanthropy crowdfunding platforms : a preliminary study in Saudi Arabia

Altarteer, Samar; Bamoallem, Banan - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015466751

Return on experience : an ethnographic study of commitment to UX quality in enterprise software development

Kiilerich, Rikke - 2025 - First edition

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015416518

Augmented reality experiences : consumer-centered augmented reality framework and research agenda

Barta, Sergio; Gurrea Sarasa, Raquel; Flavián Blanco, … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015373148

Explainable AI for online disinformation detection: Insights from a design science research project

Bezzaoui, Isabel; Stein, Carolin; Weinhardt, Christof; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015439311

User-centric drivers of QR payment adoption in emerging economies : trust, quality, and social influence

Ly Bora; Ly Romny; Ma, Sokhom - 2025

This research explored factors shaping the use of QR code mobile payment systems in Cambodia, considering aspects like service quality, trust, risk perception, user experience, and social influence. It draws on an integrated framework combining elements of established technology adoption models,...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015612214

Museumsbesøget : en undersøgelse af brug, udbytte og oplevet værdi

Brandt Djupdræt, Martin - 2025 - First edition

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015553180

Antecedents of trust in mobile banking : do they differ across gender, customer experience and frequency of use?

Geebren, Ahmed; Jabbar, Abdul - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015591951

Using artificial intelligence to improve customer engagement : user experience with chatbot technology

Zemmouri, Aicha; Choufari, Salma - 2025

This study examines the impact of artificial intelligence (AI) on improving customer loyalty through the use of chatbot technology, with a specific focus on the user experience of Moroccan consumers. The increasing integration of AI into customer service, especially through chatbots, represents...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015655174

The adoption and usage of AI agents : early evidence from perplexity

Yang, Jeremy; Yonack, Noah; Zyskowski, Kate; Yarats, Denis - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015563041

User experience of mobile banking application in Indonesia : new technology of banking

Sulistiyani; Nurchayati; Handani, Narariya Dita - 2024

Purpose: This research delves into the user experiences associated with ten mobile banking applications in Indonesia. The study aims to highlight the technological innovations that drive user satisfaction, pinpoint areas requiring enhancement, and offer foresight into the evolving landscape of...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015054071

Understanding the micro, meso, and macro worlds of user experience : a framework outlining research competencies that propel user-centered innovation

Corti, Kevin - 2024

Overview: The article presents a framework for holistically understanding a product's user experience (UX). Informed by the author's experience as a UX researcher and manager at Google, it is intended to demystify the competencies that UX researchers can bring to organizations to help propel...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014514599

Determining the drivers of continued mobile food delivery app (MFDA) usage during a pandemic period

Munday, Monique; Humbani, Michael - 2024

The study aimed to determine the main factors that predicted users' intention to continue using mobile food delivery apps during the COVID-19 pandemic. The moderating role of user experience was also explored. Data were obtained from 411 users of mobile food delivery apps in South Africa, using...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014535313

Application of crowdsourcing in user experience collection : a case study of Malayalam mobile applications

Pillai, Malathi Sivasankara; Balakrishnan, Kannan - 2024

Purpose - This paper aims to prove the following hypothesis Problem Statement: HYPOTHESIS (1) User Experience collection of mobile applications can be done using the Crowdsourcing mechanism; (2) User Experience collection of mobile applications are influenced by the mindset of Crowdmembers,...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014493799

Empirical insights into traditional and AI-enhanced interactive narratives based on children's fables

Świerczyńska-Kaczor, Urszula - 2024

Aim/purpose - The study delves into the creation and the experience of interactive children's narratives based on poetry, examining the emerging role of artificial intelligence (AI) as a collaborative partner in storytelling for children. The research questions are: 1) What are the experiences...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015422572

Exploring the determinants of the user experience in P2P payment systems in Spain : a text mining approach

Perea-Khalifi, David; Irimia‑Diéguez, Ana I.; … - 2024

Purpose: This study aims to identify which determinants are responsible for impact‑ ing the user experience of three peer-to-peer (P2P) payment services in the Spanish market. Design/methodology/approach: A sample of all online reviews (n=16,048) pub‑ lished in Google Play of three paytech...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014529888

Selbstbestimmte Identitäten im E-Commerce : die Zukunft des personalisierten Online-Shoppings

Braun, Simone; Sauer, Max; Sürmeli, Jan; Thessen, Jonas - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015050643

User experience of mobile banking application in Indonesia: New technology of banking

Handani, Narariya Dita - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015098824

Selbstbestimmte Identitäten im E-Commerce:

Braun, Simone; Sauer, Max; Sürmeli, Jan; Thessen, Jonas - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015393823

Application of crowdsourcing in user experience collection: A case study of Malayalam mobile applications

Pillai, Malathi Sivasankara; Balakrishnan, Kannan - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015606895

Determining the drivers of continued mobile food delivery app (MFDA) usage during a pandemic period

Munday, Monique; Humbani, Michael - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015456733

Die digitale Customer Journey in der Bankbranche : wie die Optimierung der Customer Journey zur Erhöhung der Kundenbindung führt

Perst, Florian - 2026

Dieses Buch beleuchtet, wie sich die digitalen Interaktionen entlang der Customer Journey in der Bankbranche in den letzten Jahren entwickelt haben. Der Autor erläutert, welche Aspekte von den Kundinnen und Kunden als besonders kritisch oder positiv wahrgenommen werden und wie diese Erfahrungen...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015637099

Marketing in the Metaverse : exploring marketing opportunities and potential pitfalls

Wannow, Stefanie; Beck, Chiara - 2023

Unternehmen aus verschiedenen Branchen wie Gaming, Reisen und Einzelhandel erkunden derzeit, welche Marketingpotenziale das Metaverse bietet. Es besteht jedoch noch große Unsicherheit über effektive Strategien in dieser neuen "Welt". Da die Forschung noch am Anfang steht, möchten wir zu einem...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014516198

Strategy to modernise agricultural statistics : new pathways for the future

Lampach, Nicolas; Maríınez-Solano, Domingo - 2023 - 2023 edition

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014441937

Reverse compassion : value-in-use and value-in-context of healthcare services during crisis

De Rosis, Sabina; Gilmore, Kendall Jamieson; Nuti, Sabina - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014460350

A user experience perspective on heritage tourism in the metaverse : empirical evidence and design dilemmas for VR

Baker, Jeff; Nam, Kichan; Dutt, Christopher S. - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014380734

User experience key performance indicators for industrial IoT systems : a multivocal literature review

Trendowicz, Adam; Groen, Eduard C.; Henningsen, Jens; … - 2023

In software systems, user experience (UX) is a quality that provides value to its intended users. Therefore, we consider it critical to manage UX and its link to business value quantitatively. Key performance indicators (KPIs) have been widely adopted for objectively measuring factors that...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014285821

Improving real estate CRM user experience and satisfaction : a user-centered design approach

Ferreira, Mariana Sobral; Antão, João; Pereira, Ruben; … - 2023

Despite the growth in CRM installations, e-CRM projects still have a significant failure rate, even after substantial investments in CRM technology. High rates of failure mean that the current requirements for developing and designing CRM need to be analysed. It's not enough to just look at data...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014365978

The impact of XR applications’ user experience-based design innovativeness on loyalty

Jeon, Joo-Eon - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014527720

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The impact of XR applications' user experience-based design innovativeness on loyalty

Jeon, Joo-Eon - 2023

Article

Ist das die Wallet der Zukunft?

Krauß, Anna-Magdalena; Sellung, Rachelle A.; Kostic, Sandra - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015271504

User experience key performance indicators for industrial IoT systems: A multivocal literature review

Trendowicz, Adam; Groen, Eduard C.; Henningsen, Jens; … - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015612057

Marketing in the Metaverse: Exploring marketing opportunities and potential pitfalls

Wannow, Stefanie; Beck, Chiara - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014517413

Ist das die Wallet der Zukunft? : ein Blick durch die Nutzendenbrille beim Einsatz von digitalen Identitäten

Krauß, Anna-Magdalena; Sellung, Rachelle A.; Kostic, Sandra - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014261151

Website quality evaluation: a model for developing comprehensive assessment instruments based on key quality factors

Morales-Vargas, Alejandro; Pedraza-Jimenez, Rafael; … - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014855569

Enhancing user experience : unveiling the role of the quality score metrics

Katona, Zsolt; Zhu, Yi; Zhuang, Lei - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015484372

How consumer experience shapes the adoption of autonomous technologies : a longitudinal study with shared autonomous vehicles

Schwing, Maximilian; Reit, Vanessa; Selinka, Sarah; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015456443

AI assistant is my new best friend! : role of emotional disclosure, performance expectations and intention to reuse

Affandi, Sana; Ishaq, Muhammad Ishtiaq; Raza, Ali; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015441112

Beyond and beneath the metaverse dazzle : the interplay of VR and blockchain-based social exchanges and affordances in determining NFT trading user experience

Basu, Bibaswan; Mandal, Subhadeep; Kar, Arpan Kumar - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015441322

Enhancing digital currency adoption : examining user experiences

Bhatnagr, Puneett - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015441603

The role of online travel stores' usability in word-of-mouth generation, e-satisfaction, and users' purchase behaviour

Barlas, Achilleas; Stamboulis, Yeoryios - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015470356

Boundary spanning design for better organisation

2025 - First edition

"This intriguing book explores the concept of boundary spanning design in different organisational fields, advocating for the awareness of human experience and the social aspects of design within an increasingly technology-oriented business landscape. A diverse group of designers and scholars...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015450983

Non-User Utility and Market Power : The Case of Smartphones

Bursztyn, Leonardo; Jiménez Durán, Rafael; Leonard, Aaron - 2025

Firms can increase the demand for their products and consolidate their market power not only by increasing user utility but also by decreasing non-user utility. In this paper, we examine this mechanism by considering the case of smartphones. In particular, Apple has faced criticism for allegedly...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015398095

Beyond boundaries : exploring the Metaverse in tourism

Chen, Zhisheng - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015604728

The user experience of voice assistants in retailing : a qualitative comparative study

Alo, Obinna; Wright, Olasumbo; Rehman, Mohsin Abdur; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015609220

The Design of Human-Centered Artificial Intelligence for the Workplace

2025

Introduction: The Design of Human-Centered Artificial Intelligence Solutions for the Workplace - Part I: Human-Centered AI In Business -- The Situation Awareness, Decision and Execution (SADE) Ladder: a Framework for Human-AI Collaborative Decision-Making -- The Dynamics of Human-AI Interactions...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015422012

A comparative analysis of Web 3.0, Web 2.0, and Web 1.0 : evolution and implications

Chada, Lakshmi Mansi; Parashar, Hari Vishnu; Ishi Singh; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015640657

Non-user

Sweidan, Selwa; Ejercito, Karlynne - 2022

A "non-user," as the name suggests, refers to an individual who does not use a given product or system. Critical work on non-use elaborates a range of applications for the term we consider here. The variations of non-use under discussion encompass both voluntary and involuntary cases of non-use.

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013190932

Towards a guide for developers and novice researchers on human-centered design of the take-over request—Combining user experience and human factors

Lindner, Alisa; Stoll, Tanja - 2022

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015165882

Non-user

Sweidan, Selwa; Ejercito, Karlynne - 2022

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013194757

HF-SCA: Hands-free strong customer authentication based on a memory-guided attention mechanisms

Distante, Cosimo; Fineo, Laura; Mainetti, Luca; Manco, Luigi - 2022

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014332543