The present article examines the pioneering case of blockchain adoption in local government by the City of Lugano and discusses how Distributed Ledger Technology (DLT) may support institutional innovation beyond pilot experimentation. The Swiss municipality of Lugano has developed an integrated...

We study residential segregation and access to public services across 1.5 million urban and rural neighborhoods in India. Muslim and Scheduled Caste segregation in India is high by global standards, and only slightly lower than Black-White segregation in the U.S. Within cities, public facilities...

Public services play an important role in supporting households' well-being and their members' life chances. This is especially true for low- and middle-income households, for whom the in-kind services received represent a larger share of overall consumption and for whom equivalent private...

Public services play an important role in supporting households' well-being and their residents' life chances. This is especially true for low- and middle-income households, for whom the in-kind services received represent a larger share of overall consumption, and for whom equivalent private...

We study how individuals in six Latin American countries value public versus private provision of education and healthcare using a survey experiment. Respondents were randomly assigned to vignettes that vary income, service quality, and provider type. Perceived quality is the main driver of...

This study aims to assess the perceived quality of telecommunication services in Portugal and examine how governance practices influence organizational performance, addressing the lack of empirical evidence on service quality gaps in the Portuguese telecommunications sector. Specifically, it...

We study residential segregation and access to public services across 1.5 million urban and rural neighborhoods in India. Muslim and Scheduled Caste segregation in India is high by global standards, and only slightly lower than Black-White segregation in the U.S. Within cities, public facilities...

Digital public services significantly reduce transaction costs for citizens and service delivery costs for the government, facilitating access to benefits and rights and enabling the fulfillment of obligations. However, promoting the adoption of these services by highlighting their availability...

This study explores the impact of implementing a mandatory e-government reform within Indonesia's national ISBN service (Regulation No. 5/2022). It examines the effects of this policy shift on public service quality and the resulting administrative burden placed on stakeholders, specifically...

This study systematically reviews 53 peer-reviewed articles on public sector innovation published between 2021 and 2025 to synthesize knowledge on how innovation is conceptualized, triggered, enacted, and constrained. Findings reveal that innovation is framed across technological,...

Digitalisation in the public sector presents both opportunities and challenges, impacting working conditions, work organisation and social dialogue, yet research on its effects remains limited, especially in Germany. In particular, the role of digitalisation in shaping work dynamics, workload...

This paper provides an analysis of national laws relevant to whistle-blowers in the public sector across 67 ILO Member States. It studies each national law through a selection of indicators derived from reference frameworks and guidance by inter-governmental organizations (e.g. UNODC, OECD) and...

Our study delves into understanding the bottom-up processes within a public service delivery system by studying the last-mile interactions between frontline workers, citizens, and other stakeholders. Specifically, we focus on these aspects in the context of the Solid Waste Management (SWM)...

Digital transformation has become a central strategy for modernizing the public sector. This study analyzes the relationships between digital competencies, digital literacy, change management, soft skills, technology adoption, digitization of the public function, digital public services,...

Information and communication technologies (ICTs) are becoming increasingly important for sustainable rural development through the smart village concept. This study aims to model ICT's potential for public services management in European rural areas. It identifies ICT applications across rural...

Digital Public Infrastructure (DPI) has emerged as a foundational enabler of modern digital governance, yet scholarly understanding of its scope, design, and impact remains fragmented. This study addresses this gap by conducting a comprehensive systematic review and bibliometric analysis of 1153...

Despite the increasing integration of government chatbots (GCs) into digital public service delivery, their real-world effectiveness remains limited. Drawing on the literature on algorithm aversion, trust-transfer theory, and perceived risk theory, this study investigates how the type of service...

Regulation 1370/2007, as amended by the Fourth Railway Package, set the date of 25 December 2023 for the opening to competition of services subject to public service obligations. As opposed to the model of "competition in the market" for commercial services, the model for PSO services is that of...

This study examines the relationship between organizational commitment and administrative management within a public service institution operating in an emerging governance context. Grounded in the three-component model of organizational commitment (affective, continuance, and normative) and...

Section 195(b) of South Africa's Constitution calls for the efficient use of resources in public administration, while the White Paper on Local Government similarly emphasizes the efficient provision of basic services such as refuse collection and water. Despite these policy commitments, South...

Contributing to the literature on the diversity of capitalism, this article shows how actors in the Polish public services responded to interlinked crises, namely the chronic public services crisis and its aggravation by the COVID-19 pandemic and the arrival of refugees triggered by war in...

We study whether the quality of managers can affect public service provision in the context of public health. Using novel data from public hospitals in Chile, we show how the introduction of a competitive recruitment system and better pay for public hospital CEOs reduced hospital mortality by...

Innovation in public sector management is essential for improving service delivery and strengthening citizen trust. However, in highly populated municipalities with budgetary constraints, such as Ecatepec de Morelos, administrative opacity and inefficiencies in the provision of essential...