Smart government uses smartphones to provide services to beneficiaries. Organizations face huge obstacles in their attempts to create an efficient methodology for smart government transformation because of the need for successful strategies. Enterprise resource planning and cloud computing are...

Technological advances are increasingly influencing how the public sector makes decisions according to citizens' needs and the community's problems. The need for a solution that facilitates the fast adaptation of administration to social context and people's feedback becomes mandatory in order...

The COVID-19 pandemic exposed significant vulnerabilities in public-sector administrative capacity, particularly in the implementation of crisis-related state aid schemes. Under conditions of extreme workload, time pressure, and legal constraints, administrative processes became critical...

Functional analysis (FA) is increasingly used in public sector reforms to assess organizational performance and guide administrative change. However, FA frequently stays procedural and descriptive in both theory and practice, providing little insight into the roots of inefficiencies. The paper...

This study offers a descriptive analysis of complex thinking as a form of cognitive competency among a group of 52 public servants holding local leadership positions in the Philippines. By extending the empirical examination of complex thinking beyond educational contexts and into local public...

This paper investigates the labour market consequences of motherhood in Italy, with a focus on how institutional and local contexts shape the child penalty. Using administrative data from the Italian National Social Security Institute (INPS), we track the labour market trajectories of mothers in...

Public services play an important role in supporting households' well-being and their members' life chances. This is especially true for low- and middle-income households, for whom the in-kind services received represent a larger share of overall consumption and for whom equivalent private...

Public services play an important role in supporting households' well-being and their residents' life chances. This is especially true for low- and middle-income households, for whom the in-kind services received represent a larger share of overall consumption, and for whom equivalent private...

Collective bargaining has a marginal and steadily diminishing role in employment regulation in Hungary. Flaws in the legal framework are certainly among the main reasons behind low and decreasing coverage. In the light of ILO standards and comparative national examples, this article analyses the...

This brief presents the 2025 update of the GovTech Maturity Index (GTMI), offering a global snapshot of public sector digital transformation across 197 economies. The GTMI assesses four focus areas, Core Government Systems (CGSI), Online Public Service Delivery (PSDI), Digital Citizen Engagement...

This study systematically reviews 53 peer-reviewed articles on public sector innovation published between 2021 and 2025 to synthesize knowledge on how innovation is conceptualized, triggered, enacted, and constrained. Findings reveal that innovation is framed across technological,...

Public-sector innovation is frequently portrayed as the domain of dedicated innovation labs and experimental units, obscuring how innovation capacity can emerge within core bureaucratic institutions. This article explores how Norway's Brønnøysund Register Centre (BRC), mainly a registry...

Fiscal transparency is a core pillar of open government, yet its implementation at the local level remains uneven. This study investigates how the Open Government Partnership (OGP) contributes to fiscal transparency as a form of public sector innovation through a comparative analysis of local...

Hospitals, schools, councils and other parts of the public sector are a major employer in Scotland. The public sector paybill is also a substantial part of government spending. Recent years have seen larger-than-expected increases in both public sector employment and pay, the latter driven by...

The justice system is an important part of how the government upholds the law and maintains public order, making it a significant area of responsibility. In England and Wales, the Ministry of Justice (MoJ) is responsible for funding and overseeing most functions of the justice system, including...

Scaling up energy efficiency is critical to the energy transition-and the public sector is a good place to start. Programs in public buildings, in particular, can introduce new models and thus help shape markets. Given the limits of public financing against huge investment needs, countries must...

This study investigates the transformative capacity of artificial intelligence (AI) in improving financial accountability and governance in the public sector. The study aims to explore the strategic potential and constraints of AI integration, especially as fiscal systems become more complex and...

The context for the study reported here is the Australian local government sector, specifically rural and regional councils that operate in isolated and remote areas with limited staffing and resources. Within this sector, 4IR technologies are transforming service delivery, jobs, and skill...

This study explores how digital transformation affects the accounting and auditing profession and the quality of the accounting information system in governmental units in two developing contexts in the Middle East and North African (MENA) region-Egypt and Saudi Arabia. We collected data by...

Digital transformation has become a central strategy for modernizing the public sector. This study analyzes the relationships between digital competencies, digital literacy, change management, soft skills, technology adoption, digitization of the public function, digital public services,...

Identifying what motivates public servants and how those motives vary across agencies is essential for both theory and practice, yet most existing "types of bureaucrats" remain untested against real workforces. Drawing on reputation theory, which posits that external audiences' beliefs shape who...

This article addresses the ethical design of artificial intelligence (AI) in the public sector, with a particular focus on Public Employment Services (PES). While AI is increasingly employed to streamline administrative processes and improve service delivery, its application in employment...

The objective of this study is to conduct an analysis of the efficiency and productivity of a thermal power generation plant in the Indian public sector. This analysis has been carried out using the non-parametric Data Envelopment Analysis (DEA) methodology, focusing on the period from 2014-15...

This paper investigates the strategic and institutional dynamics of centralized public procurement in Romania, with a specific focus on the National Office for Centralized Procurement (ONAC) and its role in enabling digital transformation across technical universities. Using a qualitative case...

The increasing pressure for environmental, social, and governance (ESG) accountability in publicly funded institutions has raised concerns about the authenticity and efficiency of ESG implementation. This study investigates the relationship between public ESG funding, disclosure quality, and...