Despite global advances, the digital transformation of public services in developing countries often fails to meet its objectives. This study argues that a primary reason for this is an overemphasis on technological solutions and a neglect of the broader institutional context. Through a...

This study examines how state-owned enterprises (SOEs) manage reputational threats related to morally controversial issues. Analyzing three Norwegian SOEs-Norsk Tipping, Equinor, and Kongsberg Gruppen-over 2002-2023, we identify three distinct reputation management approaches: mitigation,...

Technological advances are increasingly influencing how the public sector makes decisions according to citizens' needs and the community's problems. The need for a solution that facilitates the fast adaptation of administration to social context and people's feedback becomes mandatory in order...

The rule of law, a foundational value of the European Union as enshrined in Article 2 of the Treaty on European Union, faces challenges in implementation due to historical and political factors that have evolved over the past decade, particularly within Member States in the administrative...

This study examines how technological innovation and sustainability jointly reshape contemporary public administration by integrating digital transformation with public value creation. Using a mixed-method approach, we compile a Scopus-based bibliographic dataset and conduct descriptive and...

Administrative strategies are essential for ensuring efficiency and effectiveness in public institutions, particularly in the context of low- and middle-income countries where governance challenges and resource constraints persist. This study analyzes the relationship between organizational...

The increasing deployment of agentic artificial intelligence (AI) systems and decentralized digital infrastructures has challenged traditional assumptions about organizational administration, control, and governance. While AI has advanced task-level optimization and decision support,...

Functional analysis (FA) is increasingly used in public sector reforms to assess organizational performance and guide administrative change. However, FA frequently stays procedural and descriptive in both theory and practice, providing little insight into the roots of inefficiencies. The paper...

The way in which local public administration (LPA) drives innovation, develops sustainable infrastructure, and supports inclusive industrialization, shapes public perceptions of development and institutional legitimacy. This study analyzes how public investment, trust in municipal organizations,...

This study presents a comprehensive bibliometric and science mapping analysis of research on co-creation and co-production in public administration, based on 819 publications indexed in theWeb of Science (WoS). The analysis of scientific production in this field shows sparse early contributions...

We study the effects of salary caps for top public managers in Italy, focusing on the 2011 and 2014 reforms implemented during the post-crisis fiscal consolidation period. The first cap, set at €290,000 and later reduced to €240,000, imposed a 100% marginal tax rate above the threshold....

This study presents a comprehensive bibliographic and semantic analysis of 3957 scientific publications on artificial intelligence (AI) in government and public administration. Using an integrated text- and network-based approach, we identify the main thematic areas and conceptual orientations...

This study explores the impact of implementing a mandatory e-government reform within Indonesia's national ISBN service (Regulation No. 5/2022). It examines the effects of this policy shift on public service quality and the resulting administrative burden placed on stakeholders, specifically...

Applying for benefits and programs can be so onerous that take-up is low even when support is crucial to people's lives. This study investigates how administrative burden and financial incentives influence the quality of the completion of an administrative task using an incentivized real-effort...

Public-sector innovation is frequently portrayed as the domain of dedicated innovation labs and experimental units, obscuring how innovation capacity can emerge within core bureaucratic institutions. This article explores how Norway's Brønnøysund Register Centre (BRC), mainly a registry...

International donors commit substantial resources to GovTech projects (the application of information and communication technologies to government functions). World Bank GovTech investments alone have exceeded $118 billion over the last three decades. Donor strategy documents consistently frame...

Dieses Buch zeigt, wie Organisationen der öffentlichen Verwaltung den digitalen Wandel erfolgreich meistern können. Behörden stehen zunehmend vor der Herausforderung, ihre Leistungen und Aufgaben Unternehmen und Bürger in hoher Qualität, zeitnah und in elektronischer Form unabhängig von...

"This book opens an often nationally focused field of research to a transnational, common European debate. It addresses the ongoing transformation of the civil service, examining its evolving landscape across Europe and exploring the intricate web of historical, social and political influences...

The project "Building capacity for evidence informed policymaking (EIPM) in governance and public administration in post-pandemic Europe" supported seven European Union (EU) member states (Estonia, Belgium, the Czech Republic, Greece, Lithuania, Latvia and the Netherlands) in building capacity...

By playing a key role in the provision of critical services, such as health, education or security, governments are crucial for the good functioning of societies and social justice. Governments have a dual role to play as employers and as the actor responsible for the good management of the...

We analyze whether mayors’ prior occupation in the local public administration matters for their performance. In theory, mayors’ professional background may shape their competence in bureaucratic tasks. We use the example of grant receipts for visible investment projects for which mayors...

Deutschland hat bei der Digitalisierung öffentlicher Verwaltungsprozesse große Defizite. Die föderale Struktur Deutschlands sowie stark regelgebundene Verwaltungsprozesse können das Digitalisierungsdefizit in der öffentlichen Verwaltung nur ansatzweise erklären. Der Kronberger Kreis...

Identifying what motivates public servants and how those motives vary across agencies is essential for both theory and practice, yet most existing "types of bureaucrats" remain untested against real workforces. Drawing on reputation theory, which posits that external audiences' beliefs shape who...

Objective: This paper explores the pivotal role of the digitalisation of public administration services as part of the development of the digital economy in post-war Ukraine. It aims to analyse how this factor contributes to rebuilding and modernising the nation's economic and administrative...

As governments pursue digital transformation to improve service delivery and administrative efficiency, AI chatbots have emerged as a promising innovation in smart public administration. However, their adoption remains limited, particularly in transitioning countries where institutional,...