Search Results - subject_exact:"Dienstleistungsinnovation"

Ottawa's enforcement of the Canada health act constrains provincial health care reform

Esmail, Nadeem; Asaad, Lauren; Moir, Mackenzie - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015607325

Correcting positioning deviation through platform service innovation : realisation mechanisms and design principles

Xuan, Xiao; Duan, Wenqi; Kong, Lijia - In: Journal of innovation & knowledge : JIK 10 (2025) 5, pp. 1-19

The discrepancy between platform positioning and user needs, termed positioning deviation, is a critical determinant of user churn and potential platform failure. Platform service innovation can be potential remedy to correct positioning deviation. As such, understanding the mechanisms and...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015472341

Roles of service innovation and dynamic internal resources on the organizational innovativeness-competitiveness relationship in Indian IT sector : a moderated mediation model

Dayan, Mumin; Husain, Zafar; Dayan, Betul; Benedetto, … - In: European research on management and business economics 31 (2025) 3, pp. 1-16

This study develops a moderated mediation model to investigate the relationship between organizational innovativeness and organizational competitiveness, with service innovation as a mediating variable. It further explores the moderating effects of organizational support and organizational...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015476737

Service innovation in emerging economies : the impact of DUI and STI innovation modes on innovation performance

Robayo-Acuña, Paula Viviana; Chams-Anturi, Odette; … - In: Journal of innovation and entrepreneurship : JIE 14 (2025) 1, pp. 1-19

This study examines the influence of DUI (Doing, Using, Interacting) and STI (Science, Technology, Innovation) innovation modes on the innovation performance of service sector firms in Colombia. Unlike the manufacturing sector, where innovation is typically associated with formal R&D, the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015626585

Agencement of onlife and phygital : smart tech-enabled value co-creation practices

Mele, Cristina; Russo Spena, Tiziana - In: Journal of service management 36 (2025) 2, pp. 217-240

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401089

Green human resource management, digital service innovation, and organizational performance in Indonesian public service organizations

Ingsih, Kusni; Riyanto, Fery; Pamungkas, Imang Dapit - In: Montenegrin journal of economics 21 (2025) 2, pp. 45-55

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015609813

Coopetitive service innovation : the role of geographical proximity, innovation focus and customer cooperation

Virtanen, Henrik; Björk, Peter - In: The journal of business & industrial marketing 39 (2024) 13, pp. 233-248

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015205326

Digital service innovation (DSI) : a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods

Rabetino, Rodrigo; Kohtamäki, Marko; Huikkola, Tuomas - In: Journal of service management 35 (2024) 2, pp. 176-201

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015077972

Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform

Narvaiza, Lorea; Campos, Jose Antonio; Martín Peña, … - In: Journal of service management 35 (2024) 2, pp. 253-279

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015077982

Digital service innovation in B2B markets

Kowalkowski, Christian; Wirtz, Jochen; Ehret, Michael - In: Journal of service management 35 (2024) 2, pp. 280-305

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015077990

The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology

Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1105-1129

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081111

Smart cash point in a B2B market to enable service innovation : towards transparency and shared intentions- a case study

Megaro, Antonietta - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1162-1173

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081122

Business model innovation through the adoption of service logic : evolving to servification

Grönroos, Christian - In: Journal of service theory and practice 34 (2024) 3, pp. 347-360

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015055413

Effect of knowledge search depth, user co-creation and moderating factors on the outcomes of service innovations by European public sector organizations

Burgers, Henri; Arundel, Anthony; Casali, G. L. - In: Public management review 26 (2024) 3, pp. 746-769

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014549166

A collaborative approach to manage continuous service innovation

Schiefer, Tom; Mahr, Dominik; Fenema, Paul C. van; … - In: Technovation : an international journal of technical … 134 (2024), pp. 1-15

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014552140

Together forever? : how customer co-creation affects the adoption of digital service innovations over time

Heidenreich, Sven; Jordanow, Slawka; Krämer, Tobias; … - In: The journal of product innovation management : an … 41 (2024) 5, pp. 1062-1090

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015158105

Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry

Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015070775

Digital servitization strategies and business model innovation : the role of knowledge-intensive business services

Paiola, Marco; Grandinetti, Roberto; Kowalkowski, Christian - In: Journal of engineering and technology management : JET-M 74 (2024), pp. 1-17

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015438978

Design principles for industrial data-driven services

Azkan, Can; Möller, Frederik; Iggena, Lennart; Otto, Boris - In: IEEE transactions on engineering management : EM ; a … 71 (2024), pp. 2379-2402

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015405806

Towards an evaluation framework for inclusive technological innovation in social and health care services

Wilson-Nash, Carolyn; Pavlopoulou, Ismini; McCabe, Louise; … - In: Journal of business research : JBR 179 (2024), pp. 1-14

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014555901

The SmartSI Compass : a method for generating smart service innovation ideas

Kuch, Felicitas; Lindenthal, Anna; Oberländer, Anna Maria - In: Information & management : the international journal of … 61 (2024) 5, pp. 1-20

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081287

Designing a digital citizen-centered service

Balzli, Catherine Equey; Priftis, Athanasios; … - In: Technological forecasting and social change : an … 202 (2024), pp. 1-8

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015617515

Reuse of service concept elements for modular service design

Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401007

Service operations management : improving service delivery

Johnston, Robert; Shulver, Michael; Slack, Nigel; … - 2026 - Sixth edition

"This text is about how to manage and improve the operations in service organisations. The service sector is the largest part of most economies and is growing. Furthermore, service is an idea that is not confined to the service sector; it has important implications for all types of...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015463768

Climate services in the tourism sector : from data to service design and delivery decisions

Wang, Shuyun; Park, Hyunyim - In: Tourism review 81 (2026) 3, pp. 1019-1039

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015639755

Expert knowledge : collaborating with generative artificial intelligence to improve service innovation performance

Kan, Tangchung; Ku, Edward C. S. - In: Asia Pacific journal of marketing and logistics 38 (2026) 5, pp. 1257-1276

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015651423

How strategic design abilities address unmet value in service engagement strategies

Bouman, Nijs; Simonse, Lianne - In: The journal of services marketing 37 (2023) 10, pp. 22-34

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014473566

Innovation im Gesundheitssystem

Chytrek, Dennis - 2023 - November 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014446566

The uneven role of users in service innovation performance

Rubalcaba-Bermejo, Luis; Deschryvere, Matthias - In: Economics of innovation and new technology 32 (2023) 7, pp. 953-976

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014333866

Employee acceptance of disruptive service innovations at the frontline : the role of collective sensemaking processes

Garrelfs, Christopher; Schultz, Carsten; Luengen, Marie - In: Creativity and innovation management 32 (2023) 3, pp. 388-406

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014336050

Search for exploratory and exploitative service innovation in manufacturing firms : The role of ties with service intermediaries

Wang, Lin; Han, Chunjia; Zheng, Yuelong; Peng, Xuerong; … - In: Journal of innovation & knowledge : JIK 8 (2023) 1, pp. 1-12

Although the literature highlights the role of ties with service intermediaries in facilitating firms' search for innovation, the relationship between these ties and exploratory versus exploitative service innovation remains unclear. In line with the innovation search perspective, we combine...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014372031

Technology-intense service offerings in the light of economic complexity : establishing a holistic service ecosystem

Belousova, Veronika; Chichkanov, Nikolay; Gashnikov, … - In: Foresight and STI governance : journal of the National … 17 (2023) 1, pp. 7-17

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015413147

Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study

Megaro, Antonietta; Carrubbo, Luca; Polese, Francesco; … - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1256-1274

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014321619

Service innovation capability : a systematic literature review and research agenda

Blommerde, Tadhg - In: The service industries journal 43 (2023) 15/16, pp. 1197-1227

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014423346

Analysing the introduction of data-driven service innovation processes : stages of implementation, success factors, and prerequisites

Jesenko, Berndt; Thalmann, Stefan - In: Journal of service management research : SMR 7 (2023) 1, pp. 39-51

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015168435

Standardization as a catalyst for extending resources and capabilities in service systems engineering : findings from the omlox case

Marx, Emanuel; Daudrich, Roman; Pauli, Tobias; Matzner, … - In: Journal of service management research : SMR 7 (2023) 4, pp. 213-231

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015168635

Conceptualizing services and service innovation : a practice theory study of the Swedish music market

Skålén, Per; Gummerus, Johanna - In: Journal of service research 26 (2023) 1, pp. 83-102

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014246196

Service Innovation Decision for Manufacturing Enterprises Based on a Coopetition Perspective

Peng, Yongtao; Chen, Lide; Dou, Runliang; Hou, Yanchao - 2023

Based on a product’s technology, service innovation can enable manufacturing enterprises to alleviate the fierce market competition brought about by product homogeneity. However, excessive investments in services may cause manufacturing enterprises to fall into the servitization paradox, and...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014262824

Unleashing the digital building bricks

Muschkiet, Michel Pascal; Wulfert, Tobias; Woroch, Robert; … - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014374892

The impact of the perception of smart hotel attributes and perceptions of service innovation on tourist happiness and brand loyalty

Dai, Anna; Zhang, Jingsong; Pai, Chen Kuo; Lee, Timothy J. - In: International journal of hospitality management 127 (2025), pp. 1-14

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015375374

Mired in tasks : how daily workplace multitasking shapes employee service innovation behavior

Xie, Peng; Tian, Fen Fen - In: International journal of contemporary hospitality management 37 (2025) 2, pp. 660-677

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015210213

Capability configurations for successful advanced servitization

Heirati, Nima; Thornton, Sabrina C.; Leischnig, Alexander; … - In: International journal of operations & production management 45 (2025) 2, pp. 329-354

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015199901

Exploring the effects of external cocreators on service innovation

Hsieh, Jung-Kuei; Liao, Chien Hsiang - In: Service business 19 (2025) 1, pp. 1-33

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015178585

Service Innovation and Management : Digitalization, Service Infusion and Customer Experience

Witell, Lars (ed.) - 2025

Managing service towards better customer experiences: Digitalization, service infusion, and service innovation -- Service management: Evolution and moving forward -- Service management through service platforms and digitalization -- Strategies for service growth -- Value co-creation through...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015192844

Does good digital business strategy bring good market intelligence and service innovation? : interference of different levels of organizational memory

Yin, Nianwei; Jia, Liangding; Long, Jing; Liu, Longjun - In: Marketing intelligence & planning 43 (2025) 4, pp. 755-776

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015462925

How AI enhances employee service innovation in retail : social exchange theory perspectives and the impact of AI adaptability

Ahn, Suhyoung; Park, Jungkun; Ye, Sangbeak - In: Journal of retailing and consumer services 84 (2025), pp. 1-11

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015441565

Inclusive leadership, service innovation, and knowledge sharing : the roles of intrinsic motivation and sleep quality

Wu, Youhua; Rasheed, Muhammad Imran; Chang, Yong-Sheng; … - In: Knowledge management research & practice : KMRP ; an … 23 (2025) 5, pp. 507-516

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015515866

The effect of artificial intelligence usage on employee service innovation behavior : an information exchange perspective

Li, Xinyue; Wei, Xin; Tian, Guangdi; Cui, Min; He, Yue - In: Asia Pacific journal of human resources : APJHR 63 (2025) 4, pp. 1-15

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015471643

Maritime AI socialisation : exploring the impact of digital enablers on human-AI collaboration and service and process innovation

Wu, Min; Tsai, Nien En; Koh, Le Yi; Yuen, Kum Fai - In: Transportation research : an international journal 197 (2025), pp. 1-22

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015450278

Designing organizations as service ecosystems using speculative service design

Lin, Zijun; Villari, Beatrice - In: Research-technology management : RTM 68 (2025) 6, pp. 42-58

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015526471