The tourism industry is placing growing emphasis on the significance of managing and seeking tourist services through information systems. Although scholarly research in these fields has increased, the literature has not been thoroughly examined. This study utilizes the PRISMA methodology to...

This contribution develops critique from analysing forms of misconduct by knowledge-intensive business services (KIBS) firms, especially the largest, globally located and client-interactive on all five continents. Management consultancy infractions range from supplying spurious advice, to...

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

"Information systems service management (ISSM) plays a crucial role in ensuring the efficient and reliable delivery of IT services that support organizational strategies. By adopting structured frameworks organizations can enhance service quality, reduce downtime, and align IT operations with...

"This book aims to expand the knowledge and empirical research about the fusion of Artificial Intelligence and Internet of Things (AIoT), in the context of retail and services management, both public and private"-- Provided by publisher

"This text is about how to manage and improve the operations in service organisations. The service sector is the largest part of most economies and is growing. Furthermore, service is an idea that is not confined to the service sector; it has important implications for all types of...

Robotics in hotel services: housekeeping, reception, and concierge services explores the intersection of AI and the hotel industry. It offers a comprehensive overview of how AI technologies reshape the way hotels operate, engage with guests, and pursue sustainable practices, providing...

The immediate need for servitization and digital technologies like the Internet of Things (IoT), cloud computing and predictive analysis must be addressed in manufacturing industries. This research aims to analyze the impact of manufacturing services transformation management from traditional...