The purpose of this article is to investigate the drivers and barriers to broadband adoption/use by food and drink micro-business owner-managers based in remote-rural Scotland. This study adopts a mixed methods approach consisting of 141 questionnaires involving rural restaurants, which is then...

This research aims to record hotel owners' perceptions as subjective measures of the degree of integration of local traditional cheese varieties in the hospitality sector. Within the context of cheese tourism, this specific type of alternative tourism is operationalized through B2B co-creation...

This study explores how AI chatbots in the food service industry can enhance customer experience while contributing to SDG 11 (Sustainable Cities and Communities). It also examines how collaborations between AI developers, restaurants and sustainability-focused organizations can drive...

This study investigated the moderating role of psychological contract breach on the relationship between psychological empowerment and work engagement among employees in the tourism and hospitality industries in Galicia, northwest Spain. Employing a quantitative approach, the research gathered...

Die Infrastruktur der deutschen Autobahnen ist von zentraler Bedeutung für den Wirtschafts-verkehr, den Tourismus und die Mobilität der Bürgerinnen und Bürger. Ein zentraler Bestandteil dieser Infrastruktur sind Haltepunkte entlang der Fernstraßen. Autobahnraststätten und Autohöfe dienen...

This paper examines the resource mismatch in China's healthcare sector from 2010 to 2019. We use structural efficiency to measure the resource mismatch in the healthcare industry (0.2-0.7). We find that an increase in the proportion of private hospitals decreases the healthcare resource mismatch...

Background Medicare Advantage (MA) penetration rates have shown an increase in rural areas in the past decade, increasing the bargaining power of MA plans relative to rural hospitals. We study the effect that this increase has had in the revenue of rural hospitals through reductions in the...

Digitalisation of health services brings many benefits to patients, including electronic health records, telemedicine, and AI-driven diagnostics. However, healthcare is one of the most targeted sectors by cyber and ransomware attacks. To better protect its healthcare systems and create a safer...

Digitalisation of health services brings many benefits to patients, including electronic health records, telemedicine, and AI-driven diagnostics. However, healthcare is one of the most targeted sectors by cyber and ransomware attacks. To better protect its healthcare systems and create a safer...

Research published about the restaurant industry has experienced consistent growth over the past few decades. Yet, a comprehensive bibliometric review of this research has not been performed. This study aimed to perform such a review by examining peer-reviewed articles (n = 792) focused on...

As the platform economy continues to reshape the way we live, work, and consume, firms across industries are increasingly dependent upon platforms to engage with customers. Although prior research highlights how these firms develop strategic responses to cope with risks and vulnerabilities...

Grounded in the Conservation of Resources (COR) theory, this study investigates how negative workplace gossip (NWG) influences counterproductive work behavior (CWB) in the hospitality industry. It further examines the mediating role of self-esteem and the moderating influence of emotional...

Purpose - This research aims to examine the relationship between ethical leadership and employee emotional stability during a pandemic crisis in the hospitality industry, with a chain-mediating effect of perceived emotional support and employee satisfaction with organization COVID-19 responses....

Purpose - This study explores Photovoice as a participatory visual research method to capture hotel guest experiences. Traditional surveys and interviews often fail to reflect emotional and sensory nuances. expectancy-disconfirmation theory (EDT) and service-dominant logic (SDL)support this...

In recent years, as consumer income levels have increased, restaurant customers' preferences have changed, and this is especially reflected in ALCR customers with high service quality. The research was based on the hypothesis that ALCR's service quality is high. In this study, tourism...