Turnover is a major concern for the hotel and hospitality industry on a global scale. This research focuses on several Middle Eastern five-star hotels in terms of transactional leadership and its relationship with employees' turnover intentions. In addition, the mediating effect of...

Leadership is a key predictor of employees' well-being, especially in sectors with high labor intensity and role changes, such as the hotel sector. Leadership communication can act as a major job resource element in forming positive exchanges with employees. This research investigates the...

This research aims to record hotel owners' perceptions as subjective measures of the degree of integration of local traditional cheese varieties in the hospitality sector. Within the context of cheese tourism, this specific type of alternative tourism is operationalized through B2B co-creation...

This paper makes an initial attempt to account for differences in the technologies used by women- and men-run businesses, that is, technological “heterogeneity,” for better understanding productivity differences between the two groups. The paper applies meta frontier analysis to the...

Forecasting hotel occupancy during external shocks is particularly challenging due to their disruptive effects. This study develops a forecasting framework that integrates multisource data using a time-varying parameter state-space model (TVP-SSM). In this framework, search engine data (SED) are...

This study investigates how generative artificial intelligence (GenAI) transforms collaborative innovation by serving not only as a productivity tool but also as a cognitive partner in workplace problem-solving. Drawing on Piaget's theory of assimilation and accommodation, we propose that the...

Background: The extraordinary disturbances faced by the hotel industry, ranging from worldwide health problems to political instability and climate change, have highlighted the insistent need for more resilient and agile supply chain (SC) systems. This study explored how artificial intelligence...

The hospitality sector is an environment where leadership quality significantly impacts organizational performance and employees' well-being. However, research on leadership styles in the Greek hotel industry remains limited. Using the Multifactor Leadership Questionnaire (MLQ), this research...

Background: Digital transformation has become a vital driver of competitiveness in the hospitality industry. This study investigates the role of digital agility in enhancing competitive advantage in Egypt's luxury hotel sector, focusing on the parallel mediating effects of supply chain agility...

Purpose This research investigates the effect of accessibility to points of tourist interest (buffer) and direct and indirect spatial spillover effects of agglomeration economies on tourism industry revenues in Spain. Design/methodology/approach Data were collected from the Bureau van Dijk's...

To reduce funds for Russia’s Ukraine invasion, Western governments imposed a price ceiling on Russian seaborne oil exports using Western services. To sell above that ceiling, Russia developed a “shadow fleet” which uses no such services. We use a calibrated model driven by this fleet’s...

This paper provides a simple unified discrete-choice framework for analyzing differentiated duopolies. This framework nests models of horizontal and vertical differentiation, including standard textbook models (Hotelling and Shaked-Sutton). Contrary to these models, it also applies to economic...

A wedding is always a special event. The wedding experience, carved under the influence of environmental stimuli - servicescape or wedding-scape - and an antecedent of behavioural outcomes, as shared in online platforms, increasingly influences the decision-making of other couples. Adopting an...

In the current era, this world is facing environmental complications that affect sustainable development and overall environmental performance. This study investigates the role of Green Human Resource (GHRM) management practices, Green Innovation (GI), and Green Empowerment (GE) to promote the...

Workplace toxicity in the tourism sector remains a widespread issue, particularly for hotel staff who are constantly suffering from verbal, emotional, or physical abuse. While previous research has primarily highlighted the negative consequences of abusive behavior, this study examines a...

The purpose of this study is to investigate the role of millennial tourists' accommodation service experiences (ASEs) on their satisfaction, word-of-mouth (WOM) and revisit intentions (RIs) in an emerging economy. A survey instrument was used to collect cross-sectional data from millennial...

Purpose - This study explores Photovoice as a participatory visual research method to capture hotel guest experiences. Traditional surveys and interviews often fail to reflect emotional and sensory nuances. expectancy-disconfirmation theory (EDT) and service-dominant logic (SDL)support this...

The investigation into sharia hotel websites is highly relevant for Muslim tourists, particularly because the strict regulations governing their choices necessitate detailed information to aid in their decision-making when renting hotels online. The aim of this study is to examine the impact of...

Recent tourism gentrification has been attributed to an increase in extreme short-term rentals through P2P digital platforms. Although many tourist cities have implemented regulations on short-term rentals, several studies have shown the ineffectiveness of those regulations. This study aimed to...

This study examines Chinese hotel employees' understanding of customer relationship management (CRM) practices, with a focus on loyalty programme behaviour (LPB). Specifically, it investigates how three factors-loyalty programme (LP) awareness, LP knowledge, and LP concerns-shape employees'...

This paper examines the impact of the Covid-19 pandemic on Spanish hotel activity to establish whether it has had temporary or permanent effects. The empirical investigation is based on both quantitative and qualitative approaches. For the former, data from Google Trends and the Spanish...

Objective: This study investigates the influence of internal marketing strategies on organizational talent retention at Jupiter Marina Hotel (JMH), a unit within the Jupiter Hotel Group. The aim is to explore how specific internal marketing practices, such as employee satisfaction, engagement,...