Using the valence framework, this study examined the effect of perceived benefit (utilitarian value and convenience) and perceived risk (privacy & security barrier and usage constraints) to purchase intention of consumers towards online travel agencies (OTAs). Furthermore, the impacts of...

This study examines the existence of earnings management by travel agencies operating in Poland at the time of global disease threats over the last decade. To measure earnings management the estimation of total discretionary accruals was used constituting some changes in the working capital....

The main purpose of this study is to assess the operation and problem encountered by Non-IATA Accredited Travel Agencies located in Antipolo, Pasig, and Marikina City which was used as the basis for a commercialization strategy. It will benefit the customers, travelers, business owners of travel...

The advancement of technology and the internet have changed the way people travel and one of these is the rise of Online Travel Agencies or OTA. It is a travel website dedicated to the selling of travel-related products and services including hotel accommodations, airfare, tour packages,...

This report presents the findings of the Special Eurobarometer 536 on the Digitalisation of travel documents and Facilitation of travel, which was carried out between May 10th and June 5th, 2023. 26,358 respondents, representative of the European population, were interviewed across the 27 EU...

Flow, a state of mind that occurs when persons are deeply immersed in an activity, plays an important role in enhancing the tourist experience through a variety of activities. Historically, flow is explored from the perspective of how tourists' experience the state, while little attention has...

As a result of the ongoing developments in the field of information and communication technology, as well as the fierce global competition, many tourism companies have begun to search for all that is new and work on applying it in order to achieve their goals at the lowest possible cost, whether...

The internet revolution has changed the scenario of the travel industry through the easily accessible of travel products to mass consumers through their virtual presence rather than physical. The online travel Portal (OTP) is also known as an Online Travel agent, E-travel agents and virtual...

In der vorliegenden Studie werden auf der Basis einer Befragung mit 1.158 Teilnehmerinnen und Teilnehmern die Travel Journeys von Digital Natives und Digital Immigrants verglichen. Die Ergebnisse zeigen unter anderem, dass die digitalen Touchpoints sowohl für die Digital Natives als auch für...

Tour & Travel tourism sector in India accounted very important in the development of tourism and employment generation. It plays an important role such as a bridge between clients and principal suppliers, image builder, rapid travel services, social and continuous processes. This paper has...

In der vorliegenden Studie werden auf der Basis einer Befragung mit 1.158 Teilnehmerinnen und Teilnehmern die Travel Journeys von Digital Natives und Digital Immigrants verglichen. Die Ergebnisse zeigen unter anderem, dass die digitalen Touchpoints sowohl für die Digital Natives als auch für...

The article investigates determinants of usage intention (IU) of online travel agencies' (OTAs) services by consumers and their propensity for word-of-mouth (WOM). The determinants represent two groups of factors: (1) items reflecting the perceived quality of OTAs' platforms (PQ) and (2) those...

The aim of the research is to determine the impact of the COVID-19 pandemic (and subsequent state aid) on selected financial indicators of tour operators operating on Slovakia’s market. The article analyses the changes in the market between 2018 and 2020 (market concentration, insolvency...

This study considers the relationship of the tour operators to the tourism platform services in the context of a COVID-19 post-pandemic recovery. The findings are based on semi-structured interviews with representatives of Slovak tour operators' businesses. The results show that the platform...

An Introduction to Travel Intermediaries -- Origins of the Global Distribution Systems (1925 – 1983) -- GDS: Platform Power (1984 – 1995) -- GDS: The Internet, New Channels and Transparency (1996 – 2011) -- Scale Matters: GDS Air Shopping -- GDS: The Turbulent Years (2012 – Present) --...