Search Results - subject_exact:"Tourismusberufe"

Leadership communication defines hotel employees' well-being; assessment of socioeconomic status and trust in leader

Zargar, Pouya; Farmanesh, Panteha - 2026

Leadership is a key predictor of employees' well-being, especially in sectors with high labor intensity and role changes, such as the hotel sector. Leadership communication can act as a major job resource element in forming positive exchanges with employees. This research investigates the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015628468

Beyond Laissez-Faire : differentiating the relationship between the Full Range Leadership Model (FRLM) and employee well-being and effort in the Greek Hotel sector

Ntalakos, Angelos; Belias, Dimitrios; Koustelios, Athanasios - 2026

The hospitality sector is an environment where leadership quality significantly impacts organizational performance and employees' well-being. However, research on leadership styles in the Greek hotel industry remains limited. Using the Multifactor Leadership Questionnaire (MLQ), this research...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015612288

Burnout and working conditions in the Spanish hotel sector : a job demands-resources analysis in the context of wage adjustments

Ruiz Guerra, Ignacio; Cavero López, Santos Manuel; … - 2026

The Spanish tourism sector is experiencing an unprecedented boom. However, this macroeconomic success coexists with a growing crisis of burnout and job insecurity. While the macroeconomic effects of minimum wage policies are widely debated, the micro-level psychosocial reality of employees...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015654741

Does hotel employees' mental health matter? : assessment of its antecedents and coping behavior

Wong, Antony King Fung; Kim, Seongseop; Xu, Yuchen - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015375044

Work-life imbalance, burning out, feeling down, I will quit, but quietly : the case of hospitality employees

Prentice, Catherine; Dominique-Ferreira, Sergio; Wang, … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015189073

Drivers of Chinese hotel employees' intentions to implement loyalty programme practices

Moller, Thorsten Robert; Touchstone, Ellen E. - 2025

This study examines Chinese hotel employees' understanding of customer relationship management (CRM) practices, with a focus on loyalty programme behaviour (LPB). Specifically, it investigates how three factors-loyalty programme (LP) awareness, LP knowledge, and LP concerns-shape employees'...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015526640

Ugandan hotel employee innovativeness : the role of transformational leadership and cultural intelligence

Kisubi, Moses Kisame; Mukyala, Veronica; Namono, Rehema - 2025

Purpose This study aims to determine the indirect influence of transformational leadership on cultural intelligence and employee innovativeness in the context of Ugandan hotel employees. Design/methodology/approach We employed a cross-sectional correlational design to collect and analyze data...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015414953

Heritage hotels : an exploration of staff experiences in these unique hospitality environments

Marghany, Mostafa; Morgan, Nigel; Finniear, Jocelyn; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015419807

Well-being of hospitality employees : a systematic literature review

Saito, Hiroaki; Brozović, Danilo; Baum, Tom - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015340089

Responsible leadership and job embeddedness in hospitality : the role of managers' light-triad personality and employees' prosocial identity

Özkan, Osman Seray; Huertas-Valdivia, Irene; Üzüm, Burcu - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015434890

Service-oriented job crafting for employee well-being in hotel industry : a job demands-resources perspective

Kristiana, Yustisia; Sijabat, Rosdiana; Sudibjo, Niko; … - 2025

The hotel industry, recognizing the critical need to understand the dynamics between job demands, job resources, service-oriented job crafting and employee well-being, investigates this interplay utilizing the Job-Demands-Resources (JD-R) theory as its framework. The study employed a...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015608025

The importance of tour guides training in Adjara Region, Georgia

Karbaia, Tamari - 2025

The aim of the study was to analyze the influence of training on guides' job satisfaction, as well as the relationship between service satisfaction and demographic variables. The research was conducted among independent tour guides, agency-based tour guides, and customers. Although the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015556272

Emotional intelligence, leadership and human resources empowerment in luxury hotels : the case of Athens

Stavrinoudis, Theodoros; Kakarougkas, Christos; … - 2025

In recent years, especially after the COVID-19 pandemic, there has been a noticeable rise in demand for luxury urban hospitality services. Luxury hospitality is not solely about costly offerings; it emphasises creating authentic, personalised, and wellness-focused experiences. Successful luxury...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015580663

Unlocking employee well-being in tourism and hospitality : a systematic literature review

Nafees, Sehar; Sujood; Hamid, Sheeba - 2024

In today's rapidly changing work landscape, ensuring a good balance between work and personal is a critical concern for employees. This equilibrium significantly influences their overall well-being, affecting work attitudes and behaviours. Research on the tourism and hospitality (T&H) workforce...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015376209

The effects of issue leadership on hotel employee creativity in China and Korea : the double-mediating roles of psychological empowerment, trust in leader, and organizational commitment

Zhong, Zhi-Chen; Choi, Jeong-Ja; GAMANAMU - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015323616

Aligning expectations with real-world experiences : a talent management study on the restaurant industry in Finland

Cajander, Niko; Reiman, Arto - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015199729

Tip of the iceberg : tip reporting at U.S. restaurants, 2005-2018

Basker, Emek; Foster, Lucia; Stinson, Martha - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015339202

Talent training practices in SME hotels

Ansari, Ehsan Taghi Zadeh - 2024

Purpose: This study aims to explore and analyse the intricacies of talent management and employee development practices within the hospitality industry. By delving into various training methodologies and assessing their impact, the study seeks to unveil the strengths, challenges, and...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015066177

Assessing chinese hotel employee's motivation and involvement in the context of applying loyalty programme practices in international hotel chains in china

Moller, Thorsten Robert - 2024

To understand how to strengthen employee's loyalty programme (LP) behaviour, this research examined the connection between Chinese hotel employee's intrinsic motivation (IM), extrinsic motivation (EM), their intention to apply loyalty programme practices (LPP) in the Chinese hotel industry and...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015073326

Re-enactment in lighter dark tourism : an exploration of re-enactor tour guides and their perspectives on creating visitor experiences

Wyatt, Brianna; Leask, Anna; Barron, Paul - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014582262

Arbeitskräftemangel im Tourismus und dessen Auswirkungen auf Branche und Standort : Studienbericht

Bittó, Virág; Schwarzbauer, Wolfgang; Rehbach, Lars Erik - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014582931

Enhancing hotel employees' well-being and safe behaviors : the influences of physical workload, mental workload, and psychological resilience

El-Sherbeeny, Ahmed M.; Alsetoohy, Omar; Sheikhelsouk, Samar - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014636098

Micro-foundations of absorptive capacity in platform economy-based tour guiding companies

Jørgensen, Matias Thuen; Danieli, Ignacio - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014457509

Employee empowerment and organizational commitment among employees of star-rated hotels in Ghana : does perceived supervisor support matter?

Kyei-Frimpong, Michael; Kodwo Amoako, Emmanuel; … - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015188774

Exploring the influence of employee personality on incivility and innovative deviance among frontline hotel employees : the mediating role of perceived stress

Alola, Uju Violet; Egeli, Serdar; Echebiri, Chukwuemeka - 2024

This study looked at the complex interactions between agreeableness as a personality trait and five deviant workplace behaviours (including experienced incivility and innovative deviant behaviour) and the role of perceived stress as a mediating mechanism in front-of-house hotel workers. The...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015190659

Architectural design in hotel industry : contemporary challenges, approaches to sustainability and emotional aspects for competitiveness of the tourism offer

Floričić, Tamara; Šker, Irena; Molnar, Noemi - 2024

Architecture and design have always played a significant role in the tourism system, where they become key factors in hotel positioning and influence its business performance. Modern tourism demand is looking for more than the location and basic services that the hotel provides; the emphasis is...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015449685

The effect of abusive supervision on turnover intentions : on-the-job embeddedness versus traditional attitudinal constructs

Ampofo, Emmanuel Twumasi; Karatepe, Osman M. - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015451596

Exploratory factor analysis of hotel employee competencies in Thailand : the evidence after the COVID-19 pandemic

Niramol Promnil; Kittisak Srepirote; Tanaporn Pooprueksachat - 2024

Employees' competencies have been recognized for the success of the hotel business. However, the COVID-19 pandemic has caused rapid changes in the hotel workforce including human resource attributes and competency. The existing knowledge on hotel employees' competencies in the post-COVID-19 era...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015427248

Employment of specially-abled people in the hotel industry : an Indian perspective

Amrik Singh - 2024

A person with a disability implies a personage with a defined impairment of not less than 40% as per the Gazzette of India. Disability is a collective term that covers (1) impairments (a body function or structure problem), (2) limitations on the operation (related to difficulties in performing...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015417119

The intuitive and counterintuitive effects of supportive and abusive supervision on hotel employees

Chan, Elisa K.; Li, Shenbufan; Way, Sean A.; Donahue, Ross - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014634752

The moderating role of work environment in the relationship between organisational culture, employee motivation, performance appraisal, and job satisfaction in Bali's hotel industry

Ginting, Yanti Mayasari; Rismawati; Aisyah, Siti - 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638419

Talent management in hotels and hospitality

2026

Talent management in hotels and hospitality explores the critical role of talent management in the success and sustainability of hotels and the wider hospitality industry. It provides a comprehensive understanding of how effective talent strategies contribute to organizational success in the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015624441

Linking multiple sources of workplace incivility to service employee creativity : a study among frontline hotel employees in India

Anjaly A; Sheereen, S. Nemat - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015615268

The Psychology of Tipping : Scientific Insights for Services Customers, Workers, and Managers

Lynn, Michael - 2026

Ch 1: More than Small Change: Who Cares about Tipping? Why? What Should They Know? -- Ch 2: Beyond Gratitude & Gratuity: Why do, or don’t, people tip? -- Ch 3: Big-Tippers & Stiffers: Who gives the best, and worst, tips? -- Ch 4: A Time for Tipping: When do people tip more... or less? -- Ch 5:...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015607568

AlGC techno-overload and hospitality employees' service outcomes : a conservation of resources perspective

Wei, Wei; Deng, Youhe; Chen, Keyu - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015608678

Navigating Gen Z hospitality employees' inter-role conflict : a multi-level examination of work-personal conflict

Shi, Hao; Shi, Xiaolin; Cheung, Catherine; Gordon, Susan - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015604353

Feeling drained at work? : the effects of workplace incivility among frontline restaurant employees

Choi, Jihee; Choi, Hyeyoon; Wong, Kristina - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015637518

Causes of digital fatigue among hotel employees in the digital age : configuration study based on fsQCA

Dong, Yuelei; Wang, Meng; Liu, Erlian; Xing, Lan - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638768

Hotel employee engagement during the pandemic : a mixed-method approach

Xu, Shi; Ashton, Mark; Li, Yanning; Staunton, Gregor; Li, Yu - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015637532

A study on the relationship between cultural tour guides' competencies and tourist satisfaction and loyalty

Park, Young-Chul; Choi, Jeong-Ja - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015211640

Psychological empowerment and job performance of star-rated hotels : the mediating role of emotional intelligence

Cudjoe, Jennifer; Agyapong, Daniel; Light, Osman; … - 2023

This paper examined the mediating role of emotional intelligence in the relationship between psychological empowerment and job performance. The quantitative approach was employed using a survey research design with a sample of 289 respondents from the star-rated hotels in the Central Region,...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014505909

Individual and psychological factors influencing hotel employee's work engagement : the contingent role of self-efficacy

Al Halbusi, Hussam; Al-Sulaiti, Khalid; AlAbri, Salem; … - 2023

This study intended to examine the relationships between empowerment leadership, psychological empowerment, and affective commitment on work engagement. Importantly, this study aimed to examine the moderating role of self-efficacy on the relationship between psychological empowerment and...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014506361

Satisfaction with internal communication and hospitality employees' turnover intention : exploring the mediating role of organizational support and job satisfaction

Duarte, Ana Patrícia; Silva, Vítor Hugo - 2023

Managing employee turnover is a key function in human resource management (HRM) that has become especially relevant given current staff shortages. The travel and tourism industry has been strongly affected, with many organizations having difficulty attracting and retaining workers. Portugal, as...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014443858

Promoting hotel employees' work engagement and its service outcomes : the critical role of intrinsic motivation

Grobelna, Aleksandra; Wyszkowska-Wróbel, Ewa - 2023

The purpose of this article is to investigate the relationship between intrinsic job-related motivators and hotel employees' work engagement and to examine how it may correlate with important employees' outcomes, such as the prescribed-role and extra-role customer service. The literature review...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014444716

Impact of empowerment and ICT on quality of work life : the mediating effect of trust climate

Akter, Kaniz Marium; Tang, Swee Mei; Adnan, Zurina - 2023

Aim of the study is to examine the impact of employee empowerment and ICT support on the employees' work life quality with the mediating effect of the hospitality firms' trust climate. Operational employees (n = 123) of the three star hotels of Bangladesh participated in the study. A partial...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014466933

The union difference : experiences of five-star hotel workers in Cambodia during COVID-19

Ford, Michele; Im, Soksamphoas - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014432929

Economic impact of hotels and similar establishments in Veszprém District

Karimov, Alishan; Gyurácz-Németh, Petra; Kamann, … - 2023

This study measures the economic impact of hotels and similar establishments on the overall economy of the Hungarian Veszprém District. It is considered to be an individual part of the total hospitality sector. The Local Multiplier is utilized in the study from three perspectives: direct,...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014343091

The tour guide role in the United Arab Emirates : emiratisation, satisfaction and retention

Rutledge, Emilie J. - 2023

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014382403

Evaluating the mediator role of organizational identification in the relationship between symmetrical internal communication and individual performance of hotel employees

Ortega, Eduardo; Gomes, Gabriela; Ribeiro, Neuza; … - 2023

The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014370486

Reassessment of the influence of socio-demographic variables on hotel choice during pandemic

Duarte, Paulo; Estevão, Cristina; Campón-Cerro, Ana María - 2023

The hospitality and travel sector has been one of the most affected sectors by Covid-19, which has resulted in a significant increase in the literature addressing the impact of the health crisis on tourism activities and tourists’ perceptions and behaviours. Traditionally, socio-demographic...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014318029