The Perceived Impact of the Benchmarking Process on Organizational Effectiveness - This study was undertaken to investigate the relationships between benchmarking programs and organizational effectiveness across a variety of settings throughout the United States. Survey results support claims of benchmarking proponents that the technique improves participants' productivity, quality, satisfaction, ...
Year of publication: |
1998
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Authors: | Elmuti, Dean |
Published in: |
Production and inventory management journal : journal of the American Production and Inventory Control Society, Inc. - Washington, DC : Soc., ISSN 0897-8336, ZDB-ID 10542929. - Vol. 39.1998, 3, p. 6-11
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