Perception Gaps in Customer Expectations: Managers Versus Service Providers and Customers
Year of publication: |
2002
|
---|---|
Authors: | Luk, Sherriff T.K. ; Layton, Roger |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 22.2002, 2, p. 109-128
|
Saved in:
Saved in favorites
Similar items by person
-
Effect of multilevel trust on effort-in-use and service co-design behaviour
Luk, Sherriff T.K., (2018)
-
The Importance and Performance of Key Success Factors of International Joint Venture Hotels in China
Li, Stephen C.Y., (2006)
-
Gender and age as moderators in the service evaluation process
Sharma, Piyush, (2012)
- More ...