All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Year of publication: |
2015
|
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Authors: | Harris, Lloyd C. ; Russell-Bennett, Rebekah |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 31.2015, 7/8, p. 827-855
|
Subject: | customer complaint behaviour | intra-cluster complaining | consumer complaining styles | United Kingdom | Australia | Australien | Großbritannien | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
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