Assessing service performance : applying data envelopment analysis for evaluating employees´ performance in the service industry
Year of publication: |
2019
|
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Authors: | Koch-Rogge, Manuela |
Institutions: | Shaker Verlag (publisher) |
Publisher: |
2019: Düren : Shaker Verlag |
Subject: | Leistungsbeurteilung | Employee performance appraisal | Personalmanagement | Human Resource Management | Data-Envelopment-Analyse | Data envelopment analysis | Bank | Dienstleistungssektor | Service industry | Mitarbeiter | Leistungsbewertung | Data Envelopment Analysis |
Description of contents: | Table of Contents [gbv.de] |
Extent: | xi, 285 Seiten Illustrationen 21 cm x 14.8 cm, 428 g |
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Series: | |
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Hochschulschrift |
Language: | English |
Thesis: | Dissertation, Anglia Ruskin University Cambridge, 2019 |
ISBN: | 978-3-8440-6870-2 ; 3-8440-6870-8 |
Source: | ECONIS - Online Catalogue of the ZBW |
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