Benchmarking holiday experience : the case of senior tourists
Year of publication: |
2016
|
---|---|
Authors: | Johann, Maria ; Panchapakesan Padma |
Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 23.2016, 7, p. 1860-1875
|
Subject: | Service quality | Poland | Importance-performance analysis | Senior tourists | Tourism product attributes | Dienstleistungsqualität | Urlaubsverhalten | Holiday behaviour | Polen | Tourismus | Tourism | Kundenzufriedenheit | Customer satisfaction | Benchmarking | Tourismuswirtschaft | Tourism industry | Ältere Menschen | Elderly people | Tourismusmarketing | Tourism marketing | Internationaler Tourismus | International tourism | Konsumentenverhalten | Consumer behaviour |
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