Critical capabilities and competencies for knowledge organizations

Part I: The new world of work and workers -- 1. The changing landscape of work -- 2. Building knowledge capacity into organizations -- 3. Fundamentals of knowledge capital -- 4. From knowledge capacity to knowledge capabilities -- Part II: Managing organizational capabilities -- 5. Knowledge capabilities -- roles, responsibilities, placement -- 6. Revisiting competence and competencies -- 7. Competence, proficiency and performance -- Part III: Managing individual capabilities -- 8. Human capital competence and proficiency models -- 9. Structural capital competence and proficiency models -- 10. Relational capital competence and proficiency models -- Part IV: Aligning strategies -- business, knowledge and human resources -- 11. Strategic alignment -- business, knowledge and human resource management -- 12. Implications for human resource management roles and responsibilities -- Appendix A. Pulling it all together.