Customer experience evaluation of the car rental industry in Delhi NCR
Year of publication: |
2022
|
---|---|
Authors: | Deshwal, Pankaj ; Kumar, Ankit ; Soni, Umang ; Verma, Roshil |
Published in: |
International journal of intelligent enterprise. - Gen`eve : Inderscience, ISSN 1745-3240, ZDB-ID 2453805-X. - Vol. 9.2022, 2, p. 226-243
|
Subject: | car rental industry | customer experience | India | loyalty | satisfaction | social perception | WOM | word-of-mouth | Konsumentenverhalten | Consumer behaviour | Indien | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Autovermietung | Car leasing | Virales Marketing | Viral marketing | Kraftfahrzeug | Motor vehicle | Kfz-Industrie | Automotive industry |
-
Measurement and impact of customer experience in banking sector
Chahal, Hardeep, (2015)
-
Customer protest: exit, voice or negative word of mouth
Solvang, Bernt Krohn, (2008)
-
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz, (2015)
- More ...
-
Soni, Umang, (2022)
-
Deshwal, Pankaj, (2016)
-
The effect of travel safety experience on passengers' satisfaction
Deshwal, Pankaj, (2022)
- More ...