Customer perception of service quality : the role of information and communication technologies (ICTs) at airport functional areas
Year of publication: |
October 2016
|
---|---|
Authors: | Brida, Juan Gabriel ; Moreno, Luis ; Zapata-Aguirre, Sandra |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 20.2016, p. 209-216
|
Subject: | Service quality | Airport passengers' perceptions | ICT | Correspondence analysis | Generalized ordered logit | Informationstechnik | Information technology | Dienstleistungsqualität | Flughafen | Airport | Kundenzufriedenheit | Customer satisfaction |
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