Customer service quality and benchmarking in public transport contracts
Year of publication: |
2015
|
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Authors: | Hensher, David A. |
Published in: |
International journal of quality innovation. - Heidelberg : SpringerOpen, ISSN 2363-7021, ZDB-ID 2829044-6. - Vol. 1.2015, 4, p. 1-17
|
Subject: | Customer service quality | Benchmarking | Bus contracts | Stated preference surveys | Logit models | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Öffentlicher Nahverkehr | Local public transport | Busverkehr | Bus transport | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
Description of contents: | Description [doi.org] |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1186/s40887-015-0003-9 [DOI] hdl:10419/176478 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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